• Sr Engagement Manager

    Job Locations UK-Glasgow
    Requisition ID
    Job Category
    Travel Requirements
  • Company Overview

    Germany SAS

    Big Data. Bigger Opportunities.


    Some people see data as facts and figures. But it’s more than that. It’s the lifeblood of business. It contains an organisation's history and it’s trying to tell you something. SAS helpscustomers around the world make sense of the message.

    As the leader in business analytics software and services, SAS transforms data into insights that give our clients a fresh perspective on their business. They can identify what’s working. Fix what isn’t and discover new opportunities.

    At SAS, we set the bar high for our employees and give them a culture that fosters creativity and promotes innovation. This approach springs from CEO Jim Goodnight’s philosophy: “Treat employees like they make a difference and they will.” To get a feel for what it is like to work at SAS - Click Here


    The Opportunity

    We are currently looking for a Senior Engagement Manager to join our Professional Services Division, to be based out of our Glasgow offices.  The role will be focussed on developing, planning and overseeing the delivery of Professional Services engagements (Consulting and Support) to support the execution of the strategy for enterprise and strategic client engagements within aligned account teams.


    Key responsibilities include:

    • Working with the Account / Sales team and Customers to position, propose, negotiate and win Professional Services engagements in support of software sales, building awareness of capability and pipeline generation and overseeing the successful delivery of projects.
    • Ensuring the highest levels of customer satisfaction are attained through successful delivery of Services.
    • Act as the primary interface between Account/Sales Teams/Customer and the rest of the Professional Services organisation
    • Proactively qualify opportunities in conjunction with the Account/Sales Teams adhering to company guidelines
    • Responsible for personally qualifying Services opportunities and driving initial meetings with customers, introducing other Professional Services capabilities at the appropriate point
    • Take ownership for the development of commercial Services proposals, coordinating relevant resources to agreed standards and timescales
    • Lead the Services negotiation and contract process in close cooperation with Professional Services senior management, Account/Sales and Commercial/Lega teams
    • Understand and actively position the full portfolio of SAS Services as they relate to the sale of key/focus Software offerings and propositions, as well as standalone Service offerings if/when appropriate
    • Liaise with Consulting Operations team to appropriately resource projects in a timely manner, resolving resource conflicts and managing Customer expectation
    • Provide necessary oversight to ensure the delivery of Professional Services activities result in agreed/expected outcomes (e.g. high levels of customer satisfaction, revenue growth and profitable margins)
    • Work with Professional Services project managers, consultants, practice leads and senior management to ensure that any delivery challenges are highlighted and managed at an early stage to avoid escalations and failing projects


    As the successful candidate, you will have a solid track record of successfully managing both the commercials and delivery of large enterprise software solution and Services for medium to enterprise size organisations.   You are likely to have a strong background in project/portfolio/practice management, with a focus on full P&L management and the associated commercials of running large projects / programmes.  You will be an effective negotiator, with the ability to build credibility, establish rapport, and maintain communication with stakeholders at multiple senior levels.


    In return we can offer you an attractive base salary, bonus structure and an awared winning benefits package, working for one of the best places to work globally (Great Places To Work award winner 2018, and UK Top Employer 2018), in a company which can offer you growth and development.

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