SAS is the leader in business analytics software and services and the largest independent vendor in the business intelligence market. We have over 30% of the market whilst our closest competitors have less than half of this. We invest 25% of our revenue back in to R&D ensuring that we are at the forefront of cutting edge solutions. We are continuously being voted in the top 10 of Fortune 100 Great places to work and over 45,000 world-class companies use SAS to save money, save customers and save lives.
Big Data. Bigger Opportunities.
Due to the success and growth of our business, we are now looking to recruit a Premium Technical Support Consultant to join our Support Team. The successful candidate will be responsible for the provision of application maintenance and on site support services for SAS's most valued customers. This opportunity may suit a Technical Consultant or Support Engineer interested in engaging more directly with customers. The role can be based in London or Marlow & will involve sigficicant travel to SAS customers across the UK, typicially 4 days per week. This is an excellent opportunity to join a global leading in analytics offering a brilliant career path in a dedicated and professional team. Excellent salary, bonus & flexible benefits.
The Premium Technical Support Consultant will be an expert in SAS software with a particular focus in the management, maintenance and support of the SAS Platform. (Strong technical skills essential as this is a broad role covering large customer grid platforms, complex VA & BI reporting). SAS will provide training, but candidate expected to hit the ground quickly. This is a current key business need due to customer demand.
Working as part of our Premium Support team, you will be responsible for delivering a range of SAS Enhanced Support Services, providing both onsite and remote support for a number of key SAS customers using a wide range of SAS solutions and technologies. This challenging role requires excellent communication skills and a thorough and logical approach to problem solving. SAS Enhanced Support Services represent a growing portfolio of Technical Support services provided to SAS customers who require a proactive support service tailored to their specific needs.
As a Premium Support Consultant, you will be representing SAS with our most valued customers and supporting them in maximizing the value they derive from their investment in SAS software. Working closely with a SAS Technical Support Account Manager, this role will often require working on client sites as part of the customer’s team to provide support and advice with the aim of enabling the customer to become self-sufficient over time. We are looking for a technical problem solver with proven ability to resolve customer issues & deliver.
DESIRABLE SKILLS & EXPERIENCE
This is primarily a customer facing role which requires strong technical and communication skills to engage effectively with the customer’s business and IT teams as well as with colleagues in the UK and globally across the SAS business. The ideal candidate should be able to demonstrate a range of skills and experience from the following:
Appropriate training and SAS technical product knowledge will be provided to the successful candidate to ensure all aspects of the role can be fulfilled.