• Premium Technical Support Consultant

    Job Locations UK-London
    Requisition ID
    Job Category
    Technical Support
    Travel Requirements
  • Company Overview

    Germany SAS




    SAS is the leader in business analytics software and services and the largest independent vendor in the business intelligence market. We have over 30% of the market whilst our closest competitors have less than half of this. We invest 25% of our revenue back in to R&D ensuring that we are at the forefront of cutting edge solutions. We are continuously being voted in the top 10 of Fortune 100 Great places to work and over 45,000 world-class companies use SAS to save money, save customers and save lives.


    Big Data. Bigger Opportunities.


    Due to the success and growth of our business, we are now looking to recruit a Premium Technical Support Consultant to join our Support Team. The successful candidate will be responsible for the provision of application maintenance and on site support services for SAS's most valued customers. This opportunity may suit a Technical Consultant or Support Engineer interested in engaging more directly with customers. The role can be based in London or Marlow & will involve sigficicant travel to SAS customers across the UK, typicially 4 days per week. This is an excellent opportunity to join a global leading in analytics offering a brilliant career path in a dedicated and professional team. Excellent salary, bonus & flexible benefits.






    The Premium Technical Support Consultant will be an expert in SAS software with a particular focus in the management, maintenance and support of the SAS Platform. (Strong technical skills essential as this is a broad role  covering large customer grid platforms, complex VA & BI reporting). SAS will provide training, but candidate expected to hit the ground quickly. This is a current key business need due to customer demand.   

    Working as part of our Premium Support team, you will be responsible for delivering a range of SAS Enhanced Support Services, providing both onsite and remote support for a number of key SAS customers using a wide range of SAS solutions and technologies. This challenging role requires excellent communication skills and a thorough and logical approach to problem solving.  SAS Enhanced Support Services represent a growing portfolio of Technical Support services provided  to SAS customers who require a proactive support service tailored to their specific needs.


    As a Premium Support Consultant, you will be representing SAS with our most valued customers and supporting them in maximizing the value they derive from their investment in SAS software. Working closely with a SAS Technical Support Account Manager, this role will often require working on client sites as part of the customer’s team to provide support and advice with the aim of enabling the customer to become self-sufficient over time. We are looking for a technical problem solver with proven ability to resolve customer issues & deliver. 



    • Ensure Enhanced Response Time service levels are delivered in the triage and resolution of technical issues
    • Pro-actively administer the SAS environment to prevent issues arising      
    • Identify and report on the state of the environment and ensure the SAS environment is correctly backed up
    • Administration of client application, users and data access and establish various security functions
    • Proactive trouble-shooting of the SAS servers, through monitoring, logging and housekeeping
    • Provide knowledge transfer, advice and guidance on the SAS environment and promote SAS best practice with our customers.
    • Work with SAS Technical  Support and Technical Support Account Manager to triage and resolve  any problems that the customer encounters in the use of SAS Software.
    • To maintain company standards, accurate and appropriate written documentation of work undertaken
    • To maintain sufficient activity levels to consistently ensure pipeline growth, customer satisfaction and a demonstrable commitment to personal achievement


    This is primarily a customer facing role which requires strong technical and communication skills to engage effectively with the customer’s business and IT teams as well as with colleagues in the UK and globally across the SAS business. 
    The ideal candidate should be able to demonstrate a range of skills and experience from the following:

    • Degree level qualification or equivalent.
    • Data Intelligence/Business Intelligence experience would be a great advantage
    • Good SAS experience in either a support, consultancy or development role.
    • The ideal candidates will have SAS System Admin knowledge in SAS 9.2 and above however a strong UNIX / Windows Administration/Microsoft   Administration background would be sufficient as training in SAS products will be provided
    • Good knowledge of SAS 9.3 and/or SAS 9.4 & one or more SAS Business Solutions.
    • Good oral communication skills and takes an analytical approach to problem solving.
    •  Can demonstrate understanding of the architecture of multi-tier SAS solutions
    • Experience of the evaluation, assessment and resolution of problems within a production or support environment.
    • Proven background in prioritising multiple activities and meeting deadlines.
    • Proficient in use of SAS EBI & EDI Platform suite(e.g. DI Studio / Information Map Studio / Management Console / Enterprise Guide / Portal / Web Report Studio / OLAP Cube Studio / LSF scheduler)
    • Proficient in data and user security concepts
    • Familiar with SAS 9 architecture (servers, tiers, tools), SAS Grid, reporting tools and data quality concepts and techniques
    • Familiar with Web-Tier Apps (e.g. Weblogic, Websphere, JBOSS)
    • Understanding of Data modelling software and implementation methodology and Data Warehouse design including ETL and data modelling 
    • Appropriate training and SAS technical product knowledge will be provided to the successful candidate to ensure all aspects of the role can be fulfilled.


    • Fully UK mobile with potential travel for up to approximately 4 nights a week
    • Full clean driving license
    • Eligibility to work in the UK without visa or sponsorship at any stage. 








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