Big Data. Bigger Opportunities.
Due to the success and growth of our business, we are now looking to recruit a Premium Support Consultant to join our Premium Support Team. The successful candidate will be responsible for the provision of application maintenance and support services for SAS's most valued customers.
The Premium Support Consultant will be an expert in SAS software with a particular focus in the management, maintenance and support of the SAS Platform.
Working as part of our Premium Support team, you will be responsible for delivering a range of SAS Enhanced Support Services, providing both onsite and remote support for a number of key SAS customers using a wide range of SAS solutions and technologies. This challenging role requires excellent communication skills and a thorough and logical approach to problem solving. SAS Enhanced Support Services represent a growing portfolio of Technical Support services provided to SAS customers who require a proactive support service tailored to their specific needs.
As a Premium Support Consultant, you will be representing SAS with our most valued customers and supporting them in maximizing the value they derive from their investment in SAS software. Working closely with a SAS Technical Support Account Manager, this role will often require working on client sites as part of the customer’s team to provide support and advice with the aim of enabling the customer to become self-sufficient over time.
DESIRABLE SKILLS & EXPERIENCE
This is primarily a customer facing role which requires strong technical and communication skills in order to engage effectively with the customer’s business and IT teams as well as with colleagues in the UK and globally across the SAS business.
The ideal candidate should be able to demonstrate a range of skills and experience from the following
Appropriate training and SAS technical product knowledge will be provided to the successful candidate to ensure all aspects of the role can be fulfilled.
This is an excellent opportunity to join a company offering a brilliant career path in a dedicated and professional team.
Analytics is a hot topic for business. Using analytics software, companies can turn raw data into true competitive advantage - finding unforeseen ways to boost profits reduce risk and predict trends.
As the global leader in business analytics software and services, SAS gives companies THE POWER TO KNOW®. 94% of the top FORTUNE Global 100 ® trust SAS technology to gain business insight and make critical decisions about their future.
Join SAS UK, and you too can look ahead with confidence. You'll join a company that has ranked as one of The Sunday Times' 100 Best Companies to Work For over the past five years. You'll join the largest privately held software company in the world, with more than 11,000 employees and 400 offices throughout 50 countries. And you'll join a business that has successfully grown its revenue every year since its launch in 1976.
As an Equal Opportunities Employer, SAS is committed to a diverse workforce.