The support team at SAS is a critical part of our future success, and we are looking for absolutely and only the best people out there. We take the success of our customers incredibly seriously. We feel their joy. We feel their pain. Are you up for the challenge?
The most important criteria for joining our support team are:
If you've got experience with SAS that's icing on the cake.
You provide technical support services to both technical and non-technical end users for core SAS components, technology or solutions. For this you will need a working knowledge for one or more operating systems (e.g. Windows, Linux), internet technologies (Apache, Tomcat) and databases (e.g. PostgreSQL, Oracle). You take care of customer reported incidents. You feel responsible and document more complex issues that need the collaboration of other specialists.
For entry-level applicants, we are willing to train the right candidate.
Additional responsibilities include:
Some technical skills that would be particularly useful:
Ideally you have a Bachelor or Master degree in Information Technologies, Computer Sciences, Industrial Engineer, …