• Head of Global Customer Intelligence Practice

    Job Locations US-NC-Cary | US
    Requisition ID
    Job Category
    Travel Requirements
  • Company Overview

    We are seeking an accomplished, transformational leader for our Global Customer Intelligence Practice. If you are a trailblazer in the marketing industry who not only understands the complexities of the domain but has a vision of where the market is headed from a technology perspective, this opportunity is one that should not pass you by. Our Customer Intelligence solutions allow our clients to profitably engage their customers, regardless of channel, with confidence.  In this role, you will have the unique opportunity to guide our sales support efforts, lead our field enablement programs, and influence how our solutions are positioned to marketers across the world. This role also allows you the opportunity to create and deliver credible and unique value propositions to external audiences via sales engagements, analyst relations, and customer conferences.


    As a member of our Marketing and Customer Engagement team, the Head of our Global Customer Intelligence Practice will lead high-performance teams that work collaboratively across Divisions and vertical markets. This Practice plays a critical role in translating customer feedback and industry requirements into exciting product enhancements and new offerings that enable SAS to expedite the digital transformation efforts of our customers.


    Primary Responsibilities:

    • Hires, develops and retains pre-sales professionals with the necessary skills to drive our business forward.
    • Directly manages day to day activities of pre-sales staff and sales support activities.
    • Assigns areas of responsibility across team, including sales assignments or product specialty.
    • Responsible for consistent team-wide delivery of SAS technology and solution- messages to customers in sales engagements.
    • Provides overall leadership on initiatives and projects; coordinates with other business units & geographies to share best practices and approaches.
    • Makes decisions for team in support of regional goals and objectives; referring to upper management on major issues.
    • Provides direction and guidance to regional teams on go-to-market strategy to achieve revenue goals including customer segmentation, sales messaging, and partner channel strategies.
    • Creates with customer a business case on SAS technology & solutions and calculates value for the customer
    • Ensures pre-sales team participation in activities that provide a strong transition to post-sales process and customer adoption.
    • Performs other duties, as assigned.

    Essential Qualifications:

    • Bachelor's degree, preferably in Business, Computer Science, or quantitative field.
    • Extensive experience in technical pre-sales support and/or leading technical customer relationship role
    • Experience a leadership role with at least 5 years in a formal management role.
    • Demonstrated experience as a leader in the marketing or customer intelligence

    Who we’re looking for:

    • A leader of strong intellect and personal presence who inspires confidence in people at all levels through commitment, impeccable ethics and integrity.
    • A self-directed individual; able to spearhead initiatives, translate plans into specific actions across a team, and execute with urgency. 
    • An individual who demonstrates a high degree of leadership, independent negotiation and decision-making skills. 
    • An entrepreneurial minded person with a can-do / hands-on and transformational mentality.
    • An excellent listener who absorbs and respects the opinions of others, but is decisive and able to influence. 
    • A collaborative leader who empowers others; one who is accountable and in turn, holds others accountable.
    • A change agent – leading the team to the desired state through understanding.
    • A coach and developer of people who approaches tasks from a growth mindset.
    • Someone who leads by example and can generate respect and loyalty from peers, superiors and subordinates, as well as external contacts.
    • An emotionally intelligent, resilient, and mature individual who understand that leadership is a learning exercise.

    Equivalent combination of education, training, and relevant experience may be considered in place of the requirements above.


    SAS looks not only for the right skills, but also a fit to our core values. We seek colleagues who will contribute to the unique values that makes SAS such a great place to work. We look for the total candidate: technical skills, values fit, relationship skills, problem solvers, good communicators and, of course, innovators. Candidates must be ready to make an impact.


    Additional Information:

    SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Equal Employment Opportunity is the Law. Also view the supplement EEO is the Law, and the notice Pay Transparency 


    Equivalent combination of education, training and experience may be considered in place of the above qualifications. The level of this position will be determined based on the applicant's education, skills and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.


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