SAS

  • Associate Technical Support Engineer, SAS Global Technical Support Academy

    Job Locations CN-11-Beijing
    Requisition ID
    2018-16097
    Job Category
    Technical Support
    Travel Requirements
    25%
  • Company Overview

    Are you a problem solver? Are you into investigating the issue and not giving up until the challenge is solved?

     

    Our customers rely on us to partner with them in solving some of their most critical business issues. You can be the voice of SAS! As an Associate Technical Support Engineer, you will work with technical mentors, leading edge analytical software, tools, and resources to resolve SAS customer issues and influence software direction.


    To prepare you for an opportunity with SAS Technical Support, you’ll attend a 16 week technical training program in Cary, NC. In addition to providing soft skills training, the Technical Support Academy provides training in core SAS technology areas. You’ll receive the tools necessary to enable you to provide support for enterprise-class SAS software applications and/or solutions. During the Technical Support Academy, key stakeholders provide guidance, coaching and expert feedback. You will also have an opportunity to achieve six professional SAS certifications.

     

    Upon completion of the Technical Support Academy, you will work as an Associate Technical Support Engineer to provide support for enterprise-class SAS software applications and/or solutions by applying specialized domain knowledge of software usage, features, functions, and interactions among applications and/or solutions.

     

    Additional responsibilities include:

    • Directly assisting customers who are using or troubleshooting enterprise-class, multi-tier software applications and/or solutions.
    • Collaborating with experts across technical support departments and SAS divisions. 
    • Interpreting documentation and explaining error messages to audiences with varied backgrounds.
    • Building knowledge of SAS and specialized technical and business domain knowledge.
    • Resolution of complex problems that involve multiple areas of the SAS system.
    • Keeping abreast of new products and technologies.

     

    Qualifications

    Essential

    • Bachelor’s degree in Computer Science, Engineering or related quantitative field or industry domain.

    Additional

    • Excellent written and oral communication, analytical, problem solving and interpersonal skills, including ability to communicate with users with various technical backgrounds.
    • Demonstrate good judgment in selecting methods and techniques for obtaining solutions.
    • Ability to work independently and as part of a team.
    • Public speaking experience such as presenting papers or classroom teaching

     

    Preferences

    • Master's degree, preferably in Computer Science.
    • Work or academic experience in computer science/information technology with (n) tiered architecture and database concepts, preferably in technology areas such as business application development, client / server, database management systems, data warehousing, or web enablement.
    • Knowledge of software development life cycles.
    • Experience programming with the SAS language.

     

    This is an entry-level position. Please provide a copy of your transcript when you apply for this position.

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