Are you a problem solver? Are you into investigating the issue and not giving up until the challenge is solved?
Our customers rely on us to partner with them in solving some of their most critical business issues. You can be the voice of SAS! As an Associate Technical Support Engineer, you will work with technical mentors, leading edge analytical software, tools, and resources to resolve SAS customer issues and influence software direction.
To prepare you for an opportunity with SAS Technical Support, you’ll attend a 16 week technical training program in Cary, NC. In addition to providing soft skills training, the Technical Support Academy provides training in core SAS technology areas. You’ll receive the tools necessary to enable you to provide support for enterprise-class SAS software applications and/or solutions. During the Technical Support Academy, key stakeholders provide guidance, coaching and expert feedback. You will also have an opportunity to achieve six professional SAS certifications.
Upon completion of the Technical Support Academy, you will work as an Associate Technical Support Engineer to provide support for enterprise-class SAS software applications and/or solutions by applying specialized domain knowledge of software usage, features, functions, and interactions among applications and/or solutions.
Additional responsibilities include:
This is an entry-level position. Please provide a copy of your transcript when you apply for this position.