SAS Institute is the world's largest privately-owned software company and leader in Business Intelligence & Business Analytics. Since 1976, we have given our customers insight into seeing new opportunities and making the right decisions faster using user-friendly analytical software. We are the world's leader in the business analysis market and consists of more than 14,000 professionals worldwide. We serve more than 80,000 of the largest companies and organizations in 148 countries around the world, including 96 of the 100 best in Fortune Global 500.
We are currently seeking a Customer Success Manager (CSM) based in one of our Paris offices (Grégy or La Defense). In this role you will serve as a trusted advisor to our customers in the French Public Sector market to help them achieve success in adoption and modernization of their SAS software.
The CSM works strategically with their customers and account teams in a consultative manner by understanding their business goals to assist in building a success strategy to take the customer through the post-sale lifecycle. This ensures the customer has a strong plan for installation, adoption, usage and modernization. The ultimate goal is to develop the customer into a SAS advocate by providing a great customer experience.
This position is an integral part of SAS’ long term relationship with its customers, and the efforts put forth by our CSM will directly impact the value realized and the ultimate success of the business relationship. Some of the key responsibilities are:
Knowledge, Skills and Abilities