Title: Manager, MAS Pune Shared Services Center
Level: Manager, IT – Managed Application Services (Operational Management Role)
Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”
If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.
What we do
We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.
What you’ll do
The SAS Managed Application Services team delivers Hosted SAS Solutions across a global footprint of cloud providers and delivers more localized Remote Managed Services in strategic global locations. This management level position has overall responsibility for the day-to-day performance and health of the Managed Application Services Center in Pune, India. This center is accountable for ensuring excellent customer experiences for all Managed Application Services (MAS) customers. The Managed Application Services team is a global delivery and support team that is tightly matrixed with other regional service delivery Centers of Excellence and global resource hubs.
This position has responsibility of two primary functions 1) the installation and configuration of SAS Solutions for MAS customers and 2) the ongoing 24x365 service and support of new and established customers. In addition to the primary functions noted above, this Manger will also have responsibility for resources within the SAS Pune office assigned to APAC MAS customers/service delivery. The daily activities of these teams include SAS Enterprise Software deployment and upgrades, configuration and integration, system administration, monitoring, incident management, problem management, configuration and change management, security management and monitoring, capacity planning, availability management, disaster recovery and routine update of services. In addition to the day-to-day operational management of the team, this role will interface with local and global leadership and act as an escalation point for the operational aspects of the Shared Services Center in Pune, India.
What we’re looking for
Ability to effectively communicate in English, both written and verbal
Primary responsibilities for this role include
The nice to haves