Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”
If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.
What we do
We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.
What you’ll do
We’re looking for a Customer Engagement Specialist to engage in daily global business-to-business communication to prospective and current customers and partners of the company. Using their technical skills and knowledge of products and services, these professionals enhance the customer experience by resolving questions and issues, providing information and guidance and, when needed, connecting customers to domain experts across SAS. Serve as “front door” to SAS across inbound channels, including live chat, social media, phones, web contact forms, e-mail and software/books store. Engage in the execution of strategic sales and marketing activities involving prospective and /or current customers with a focus on prospect pipeline development and customer experience management in support of new business acquisition. Members of this high-performing team are customer-focused, technology savvy and measured on customer experience impact as well as business impact.
What we’re looking for
The nice to haves
Other knowledge, skills, and abilities
This is role will be based in Dublin, Ireland. We have a modern working environment with superb facilities designed to promote wellbeing, creativity and collaboration.
To get a feel for what it is like to work at SAS - Click Here
SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law.
The level of this position will be determined based on the applicant's education, skills and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action