Sr. Associate Information Systems engineer

Job Locations IN-Pune
Requisition ID
Job Category
Research and Development
Travel Requirements

IT – Sr. Associate Information Systems Engineer 


Primary Responsibilities:

  • Responsible for facilitating IT support to end user for Requests, Incidents and Changes. Use ServiceNow ITSM system for managing Requests, Incidents and Changes
  • Work with local and global CIS operations team to  provide IT infrastructure support for networking, virtualization and end user computing
  • Assist with client hardware lifecycle replacement as per global client standards
  • Perform daily administration activities for all IT infrastructure  including analyzing, installing, modifying operating systems, storage, applications, backups and account administration.
  • Assists with the supporting, troubleshooting of hardware, operating systems, systems management software, security and AV software, patch management, productivity applications and virtualized environment.
  • Manage and support Audio-Video technology in meeting room spaces
  • Develop step-by-step documentation for system support tasks.
  • IT inventory management
  • Uses scripting and simple programming to automate repetitive tasks
  • Will be required to participate in 24x7  on-call rotation
  • End user education on newer tools and systems being implemented
  • Vendor Management



  • Bachelor’s degree in Computer Science or relevant field
  • 4-6 years of experience in managing and troubleshooting IT infrastructure (server, storage, virtualization, networking and end user computing
  • Demonstrated problem solving skills for operating systems(Windows, Linux), VMware and networking
  • Exposure to MS Skype/ Teams voice solution will be an added advantage
  • Exposure to any of cloud technologies like Azure, AWS, GCP etc
  • Working knowledge of scripting tools like PowerShell, bash etc
  • Adept at working in a collaborative, team-oriented environment.
  • Be a proactive, self-directed, detail-oriented, independent worker with strong interpersonal and communication skills
  • Passion for continuous learning 

Preferred Qualifications

  • Experience working in a globally dispersed team
  • Familiarity with ITSM processes, systems and tools such as ServiceNow, confluence , JIRA etc
  • ITIL certification


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