SAS

Senior Customer Success Manager

Job Locations ZA-Johannesburg
Requisition ID
20042930
Job Category
Sales/Pre-Sales
Travel Requirements
10%

Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?” 

 

If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless. 

 

What we do  

We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live. 

 

What you’ll do

We’re looking for a Senior Customer Success Manager to manage a portfolio of customers who have purchased our strategic technology and solutions with the goal of supporting the customer from onboarding through technology adoption and use expansion. This position is an integral part of SAS’ long term relationship with its customers, and the efforts put forth by this individual will directly impact the value realized and the ultimate success of the business relationship. Beyond direct interaction with our customers, this individual will work with internal SAS organizations to ensure customer needs are being met in a timely manner.

 

You will:

  • Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become a trusted advisor to our customers.
  • Be responsible for customer communications and conflict resolution
  • Jointly define success with customers by understanding the business problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations.
  • Create and execute Customer Success Plans that set the vision for strategic adoption and usage to align with the business needs and goals of the customer
  • Monitor Customer Success through metrics and other measurements.
  • Develop an understanding of SAS products and services available to help customers adopt and leverage the software to meet their goals and business needs
  • Discover opportunities for additional software, services, education and references and direct leads accordingly.
  • Introduce new versions of software to existing customers.

 

What we’re looking for

  • Good knowledge of basic sales techniques
  • Good written, verbal, and interpersonal communications skills
  • Good organizational skills
  • Ability to work and learn independently
  • Ability to work effectively in a team environment
  • Ability to travel occasionally
  • Ability to work in a fast paced, high volume sales environment
  • Knowledge of SAS products, solutions and services preferred
  • You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.

 

Why SAS

  • We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference. 
  • Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.

 

Additional Information:

All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action.

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