SAS Cloud Operational Administrator

Job Locations UK | UK-Marlow | UK-Manchester | UK-London
Requisition ID
20043957
Job Category
Information Technology
Travel Requirements
10%
Position Type
Professional

Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?” 

If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless. 

 

What we do  

We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live. 

 

What you’ll do

As a Snr Systems Developer for the SAS Cloud team in SAS’s Cloud and Information Services (CIS) division, you will be responsible for all aspects of our hosted and remote managed SAS application environments. You will work collaboratively with customers, analysts, developers, and implementation team members to deliver world class SAS service. 

You will support and manage a team with training, expertise, mentoring, and best practices related to enterprise application technology, architecture, and support. You will work with global R&D, Product, Technical Support, and CIS teams to drive customer satisfaction and ensure service quality across all our hosted and remote managed customer environments.  

You will lead the team in efforts to improve quality, efficiency, and automation around service delivery tasks.  A keen eye for continuous improvement and a passion to drive it in all aspects of the job is required. 

You will:

  • Deliver excellent customer service using a customer first and continuous improvement mindset.
  • Provide hands-on administration, maintenance, and installation of SAS Enterprise software and solutions.
  • Manage day-to-day work through SAS Cloud ticketing systems using best practices for ticket update quality and frequency.
  • Use IT Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers.
  • Create and maintain service documentation including runbooks, knowledge base articles, and wiki content.
  • Configure, manage, monitor, and debug mid-tier software. 
  • Manage, monitor, and maintain container-based applications deployed in cloud container services.
  • Develop tools and software to manage SAS and third-party software. 
  • Diagnose, document, report, and resolve system problems.
  • Work directly with external customers and interface with other support teams and vendors. 
  • Participate in a 24x7x365 on-call rotation.
  • Lead and Manage a team of regional SAS Administrators.

Additional responsibilities may include: 

  • Serve as technical escalation support other team members.
  • Contribute to overall service quality by identifying or leading efforts the reduce time, reduce toil, and/or improve the customer experience with SAS Cloud services.

 What we’re looking for

  • Bachelor's degree in a quantitative field, such as Computer Science, Information Technology or related field. 
  • Experience with Kubernetes / CaaS 
  • Experience Enterprise Platform Support
  • Experience in systems support, user support, customer support, consulting, or training for enterprise class software and/or hardware. 
  • Experience with UNIX or Linux supporting enterprise class applications.
  • You’re curious, passionate, authentic and accountable. These are our valuesand influence everything we do.

 Why SAS

  • We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference. 
  • Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.

 

Additional Information:

The role can be a fully remote position, with an European physical location strongly preferred. SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law.

 

Equivalent combination of education, training and experience may be considered in place of the above qualifications. The level of this position will be determined based on the applicant's education, skills and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process. 

 

All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action.

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