Customer Experience Solution Consultant (M/F/Div)

Job Locations DE-Heidelberg
Requisition ID
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Customer Intelligence Expert- Sr System Engineer (M/F/Div)


Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”


If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.


What we do 

We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.


What you’ll do

Every customer journey is unique and every touch point is an opportunity to nurture customer relationships and deepen customer intimacy. SAS Customer Intelligence enables organizations to manage interactions along the customer journey in a personalized and profitable way. SAS Customer Intelligence unites best-in-class marketing solutions, award-winning data management and the world's best analytics to help companies get in sync with each customer's journey – no matter how fragmented.


In this customer advisory role, you will act as a trusted advisor to our customers across industries when transforming a world of data into a world of intelligence. Based in Germany you will partner with sales teams and senior executives to maximize revenue opportunities and ensure the highest levels of customer satisfaction. You will also engage with senior stakeholders from the client side to help accelerate their digital transformation through domain expertise and thought leadership on customer intelligence and digital marketing.


You will:

  • Build trusted relationships with sales teams and client accounts, such that they can leverage your domain expertise to increase the company’s credibility and communicate the company value proposition primarily in sales situations that advance the sales of software. Ensure that proper expectations are set to drive customer satisfaction. This may involve the delivery of compelling software demonstrations.
  • Strategize with sales team on objectives for customer meetings. Understand how this activity relates to overall sales plan and provide strategic leadership for sales opportunities.
  • Clearly articulate the breadth and value of software and the company in assigned domain or business/industry area.
  • Strategically state how the company differentiates from the competition, to empower sales/pre-sales to identify opportunities and successfully position SAS, and/or to 3rd parties such as analysts or the press.
  • Assist in the response to RFI/RFP’s or business case requests utilizing the RFP Repository and/or crafting thorough and compelling answers and proposals that effectively differentiate the company from our competitors.
  • Work with product marketing, product management, sales and R&D groups to validate market driven sales approaches to support strategic initiatives and ensure customer and market direction input is reflected in ongoing releases.
  • Contribute to the design and production of sales, pre-sales and marketing materials.
  • Proactively drive customer retention efforts.


What we’re looking for

  • 3+ years hands-on experience in solution design for one of the following technology solutions: CRM, marketing automation, journey orchestration, CX, BPM, contact centre, analytics, etc.
  • Experienced in enterprise sales methodologies and business transformation
  • Proven time management skills in a dynamic team environment, preferably sales or consulting
  • Ability to work as part of a team to solve problems in dynamic, creative environments
  • Display initiative, self-motivation and high-quality results along with meeting all expectations for both internal and external customers
  • Excellent oral, written, presentation and interpersonal communication and relationship skills
  • Public speaking experience advantageous.
  • Fluency in both German and English
  • You’re curious, passionate, authentic and accountable. These are our values and influence everything we do


  • We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.
  • Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.

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