Sr. Consultant- Customer Intelligence (Marketing cloud)

Job Locations IN-Mumbai
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About SAS


SAS is the leader in analytics. Through innovative analytics, business intelligence and data management software and services, SAS helps customers at more than 80,000 sites make better decisions faster. Since 1976, SAS has been giving customers around the world THE POWER TO KNOW®. SAS is the first company to call when customers need to solve complex business problems, achieve key objectives and manage their information assets more effectively.


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Position Title: Senior Consultant – Customer Intelligence


Generate new opportunities-

· Opportunity Management – Create, Manage & Qualify CI opportunities

· Requirement Understanding, Development of Prospect specific Business Solution

· Conducts Client specific solution presentation / demonstration workshops

· Undertakes tasks requiring technical analysis, diagnosis and problem solving to qualify the product/solution fit and define support needs.

Grow Domain Knowledge-

· Thorough understanding of Customer Management in B2C environments, grips of Retail Banking, Insurance (life & Non-Life) Telecommunication, Retailing.

· Researches SAS solutions and those of competitors.

· Participate in SAS training opportunities to maintain an in-depth knowledge of products/solutions to fulfil customer needs.

Knowledge Sharing

· Gives presentations, training (knowledge transfer) internally on SAS products, customer perceptions and opportunities.

· Serves as a resource for team members in all aspects of pre-sales for example: policies and procedures, goals and objectives, SAS System applications, hardware platforms, and market trends.

Build Internal and External Relationships

· Establishes strong multilevel Client/Alliances with existing and potential clients with a bias towards Business Owner’s Vs. Technology Owners.

· Promote good internal and external communication

What we’re looking for

1. Incumbent should primarily be a Techno-Business candidate.

2. Should have exposure to the BFSI / Telecom / Retail domain.

3. Overall experience 10 to 14 years and 5 to 6 years of relevant experience.

Pre Sales Support

· To talk in industry-specific lingo to users in the industry to understand the pain points in their business (Customer Management)

· Basis understanding, elicit Customer Management related challenges in Business, stated/unstated impact and value if solution is provided

· Map the SAS Business Solutions to address their requirements

· Present & thoroughly demonstrate SAS Customer Intelligence solution (Marketing cloud) addressing the business need to the target audience.

· Address business as well as Technology queries raised by potential & existing clients

5. Should understand business requirements and translate it into Software/Solution Mapping.

7. Preferred 1 or 2 project implementation experience in any of the Digital Marketing solutions like Adobe / SFDC / Oracle / Google Marketing cloud / products.

8. Should have done end to end sales / pre sales activities on marketing modules of these solutions.

9. Should have some experience of the technical product sales also.





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