Platform Operations Engineer

Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”

If so, you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.

What We Do

We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.

What You’ll Do

We are looking for an operations engineer, based in the UK, with experience operating SAS software on SAS platforms who is: proactive, has excellent problem-solving skills and a drive for continuous improvement.

You will be coming in to a new and developing team in SAS UK&I and have the chance to help to shape how we work and work for a variety of customers day-to-day, from banks and government departments, to sports and TV networks. You will expand your skills by providing support across a range of SAS platforms and suites of software, building out assets and processes that can be re-used globally to support all SAS customers.

Key Activities & Responsibilities:

• Responsible for answering requests for information on how the SAS applications have been implemented for each customer i.e. questions on configuration and bespoke elements such as validation and business rules
• Responsible for root cause analysis and suggesting solution options to the customers based on findings
• Responsible for fixing and testing solutions to production issues to the SAS applications for each customer and verify that the customers are satisfied with the outcome
• Responsible for applying standard changes to the SAS applications such as updating business data or configuration of the SAS applications for our customers
• Responsible for Problem Management i.e. look to mitigate recurring and potential issues that may occur for all our customers
• Responsible for keeping any technical documentation about the SAS applications up to date for all our customers
• Responsible for applying regular hotfixes, SAS licences and certificates
• Champion continuous improvement as part of the way that they work
• Champion automation of operational activities and creation of re-usable assets for re-use on all our current and future projects
• Champion collaborative working across the SAS internal teams

Required Skills/Experience:

• Experience of using SAS software on the 9.4 platform
• Experience in problem solving issues and implementing solutions to those issues in SAS
• Release management experience
• Platform administration experience
• Fulfil requirements for SC clearance i.e. have been UK resident for 5 or more years

Desirable Skills/Attributes

• BPSS or SC cleared
• Experience as part of a technical operations team
• Experience of using SAS software on SAS Viya
• Experience installing SAS software
• ITIL foundation

This remote role, working during UK business hours and will involve periodic travel to customer site.

This is a 6-month contract role, inside IR35, with the possibility for extension. Starting as soon as possible.

If you are interested, we’d love to hear from you!

Additional Information:

SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action.