JMP Customer Success Manager

Job Locations MY-Kuala Lumpur
Requisition ID
20048367
Job Category
JMP
Travel Requirements
25%

 

 

Are you a problem solver? A connector? Someone who enjoys helping others? JMP is committed to empowering scientists and engineers via our statistical discovery software. 

 

If this interests you, keep reading. You might just be the next person to join this dynamic, growing, and global team.

 

What we do:

For more than 30 years, we’ve been making JMP statistical discovery software tailored to the needs of scientists and engineers. John Sall, SAS co-founder and Executive Vice President, is also the creator of JMP. What started out as Sall’s passion project has grown -- by leaps and bounds -- into a family of statistical software products that are used worldwide in nearly every industry.

 

We say that great software in the right hands can change the world. We say it because we’ve seen it. We’ve seen scientists and engineers use JMP to speed new drugs to market, to design better products and processes, to figure out how to restore ecosystems. You get the idea. Advancements are made when brilliant people use JMP statistical discovery software to see what they’ve not seen before.

 

JMP works with some of the world's most successful brands. Read more about how JMP's customers are changing the world in our Customer Stories.

 

It’s spelled J-M-P but pronounced “jump.” You can remember us this way: JMP users don’t jump to conclusions; they spring into action.

 

Why JMP:
No matter what your specialty or where you are in the world, your unique contributions will make a difference.  We work to maintain a culture of camaraderie that allows the personalities of our diverse and inclusive employee base to shine through.

 

JMP core values include ensuring that all staff members have meaningful roles, feel connected to JMP users, connected to each other, and are positive about their futures. And our leadership believes in finding the right balance between work and life, knowing that happy and healthy people bring passion and energy to their jobs.

 

What you’ll do:

 

Primary Responsibilities:

  • Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become a trusted advisor to our customers.
  • Responsible for customer communications and conflict resolution
  • Jointly define success with customers by understanding the business problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations.
  • Create and execute Customer Success Plans that set the vision for strategic adoption and usage to align with the business needs and goals of the customer.
  • Monitor Customer Success through metrics and other measurements.
  • Develop an understanding of JMP products and services available to help customers adopt and leverage the software to meet their goals and business needs.
  • Discover opportunities for additional software, services, education and references and direct leads accordingly.
  • Introduce new versions of software to existing customers.

 

 

Additional Responsibilities:

  • Assesses account needs and recommend appropriate solutions by applying knowledge of Institute marketing goals and objectives, JMP applications, supported hardware platforms, marketing and business trends, and industry knowledge.
  • Develop strategy to work with internal resources to contribute to renewal business.
  • Work individually or with a team to project manage the plan, implementation, execution and analysis of regional and national events that include a combination of lead acceleration and retention efforts.
  • Works closely with virtual sales team, account managers and executives to facilitate timely response to highly qualified, high revenue potential leads.

 

 

Knowledge, Skills and Abilities

  • Bachelor's degree, preferably in Business, Management Science, Computer Science, Engineering or a related discipline. Advanced degree preferred.
  • Typically requires a minimum of five years of experience in sales, business partner relationship development, or technical functions within the technology industry. Experience in at least one vertical market preferred.
  • Good knowledge of basic sales techniques.
  • Good written, verbal, and interpersonal communications skills.
  • Good organizational skills.
  • Ability to work and learn independently.
  • Ability to work effectively in a team environment.
  • Ability to travel occasionally.
  • Ability to work in a fast paced, high volume sales environment.
  • Knowledge of JMP products, solutions and services preferred.

 

All valid JMP job openings are located on the Careers page at www.jmp.com. JMP only sends emails from verified “jmp.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of JMP, please contact us at Recruitingsupport@sas.com before taking any further action.

 

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