Unified Communications Engineer

Job Locations IN-Pune
Requisition ID
20048617
Job Category
Information Technology
Travel Requirements
None

Primary Responsibilities:

 

  • Design, implement, manage, administer, and support Microsoft Modern Work technologies in O365
  • Work with Global UCC team to provide Follow-the-Sun support for a variety of UCC services. Serve as APAC region Tier 3 escalation. 
  • Produce and maintain current documentation for areas of responsibility, both end user and internal IT support
  • Define and manage KPIs and metrics to measure service health and drive improvements.
  • Provide end user support for a variety of collaboration tools and be able to articulate to the business which tool provides the most value based on business requirements
  • Participate in 24x7 on-call rotation (Tier 3) for critical collaboration services including Office 365 (SharePoint Online, Teams, OneDrive etc.), Atlassian services (Jira & Confluence).
  • Maintain an awareness of and research new technologies as they relate to the delivery of collaboration services.
  • Partner with business units to ensure they are aware of standard and enhanced standard collaboration tools and service to maximize individual productivity.

Essential

  • Experience of supporting Microsoft Modern Work technologies
  • Experience with Teams and SharePoint administration
  • General familiarity with a variety of Office 365 Admin Centers
  • Fundamental knowledge of IT Service Management (ITSM)
  • Ability to communicate, written and verbal, with technical and non-technical cross-functional teams

Additional

  • Demonstrated ability to prioritize and deliver on multiple projects simultaneously
  • Self-motivated and customer service focused
  • Excellent facilitation skills, including meeting content/agenda and proactive/creative management of issues
  • Ability to manage projects and interface with employees of varying skill sets in a high-pressure environment
  • Strong verbal, written and interpersonal communication skills; strong problem-solving skills

Preferences

  • Experience with Atlassian Jira & Confluence
  • Familiarity with ServiceNow
  • Experience with Microsoft Power Platform
  • Experience with Microsoft Azure
  • Experience with PowerShell
  • Familiarity with how Microsoft Modern Work technologies are licensed
  • Experience with a wide range of collaboration tools

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