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关于JMP
JMP是SAS的独立子公司,30多年来专注于为全球科技、先进制造、生命科学、教育等行业提供创新与优化引擎。JMP数据分析一直在帮助各个行业领导者突破研发瓶颈,持续优化流程与质量,在数据中探索价值。
关于岗位
JMP目前正在寻找经验丰富的大客户销售,以推动我们在台湾市场的业务增长。在JMP Sales职位中,你将致力于通过顾问式销售的方式向新老客户销售JMP产品系列,包括目标潜在客户及现有客户。
职责描述
- 完成JMP产品等相关业务的行业客户销售任务;
- 制定区域销售计划和大客户销售策略;
- 熟悉JMP产品,并能够根据客户需求提出合理解决方案;
- 充分运用销售漏斗管理工具和预测来识别具有高潜力的客户,以此验证、预测并确保客户交易的完整流程;
- 不断开发大客户资源并做长期维护;
- 与大客户建立良好长期合作关系,必要时出差至客户现场,以确保客户满意度;
- 与售前顾问就大客户的演示和技术支持进行协调。
任职要求
- 统计学、药学或医学、工程、计算机、市场营销学或相关领域学士学位;
- 拥有5年以上销售计算机软件或企业级应用程序(例如ERP,CRM,供应链,数据仓库等)成功经验;
- 有直面大客户的丰富销售经验,具有一定的项目管理能力;
- 具备良好的业务拓展能力,出色的书面、口头沟通/表达能力,及人际交往/组织能力;
- 有强烈的进取心和意志力,能吃苦耐劳,富有激情,勇于挑战;
- 为人品格端正,热情开朗,富有团队精神。
附加条件
- 了解JMP面向工业领域的解决方案及模式;
- 具有独立工作的能力,并能够成为由售前顾问和电话销售组成的团队的一部分;
- 具有发起和领导销售机会的能力;分析和评估区域内的客户动态,并制定销售计划;交流技术和业务概念,及经常出差的能力。
Associate Systems Engineer (Early Career)
Nice to meet you!
We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.
We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.
What we do:
You'll be part of the SAS Global Technology Practice, a team that spans the globe, leading the way in technology, establishing best practices, and supporting our clients and sales teams. From cloud solutions to the latest in AI, including Generative AI, our work is at the heart of what makes SAS a leader in analytics.
Your Role:
This position calls for individuals with a knack for analytical thinking, problem-solving, and open-source software. You’ll manage various projects and collaborate across teams, helping to drive sales and ensure customer success. Your role is pivotal in sharing insights across the company, directly influencing product management and sales strategies.
Successful candidates for this role will have hands on experience on cloud services, experience in the analytics lifecycle, excellent communication skills, and a desire to constantly learn and stretch themselves.
Great Fit for You If:
- You’re a recent graduate or have up to 5 years of experience and hold a degree in Computer Science, Mathematics, Sciences, or a related field.
- You excel in communication and have a basic understanding of cloud platforms like Azure, AWS, or GCP.
- You’re skilled in programming, particularly Python, and have a portfolio to show for it (GitHub links are great!).
- You’ve dabbled in Generative AI projects and are eager to dive deeper.
- You’re a problem-solver, organized, and have a knack for making complex ideas accessible to all.
- You value independence but thrive in teamwork.
- You embody curiosity, passion, authenticity, and accountability. These are our values and influence everything we do.
What You’ll Do:
- Dive deep into SAS Viya, open-source, cloud, AI, and analytics through our comprehensive training and resources.
- Create prototypes and demos, demonstrating the power of our technologies alongside SAS Viya in sales scenarios.
- Simplify technical concepts for broader audiences and strategize with sales teams to meet customer needs.
- Deliver impactful presentations and support in business development and marketing initiatives.
- Collaborate across teams for sales strategies and knowledge sharing.
Extra Qualities We Love:
- Familiarity with analytics-focused open-source languages (Python, R, Julia).
- Expertise in Machine Learning, Generative AI, Large Language Models, or Natural Language Processing.
What Awaits You:
SAS is committed to nurturing your curiosity through our Technical Enablement Academy. This intensive training program will arm you with SAS certifications and deep knowledge of our software and best practices. You’ll gain from the guidance of key stakeholders and a personal SAS mentor, ensuring your professional growth in an award-winning environment. Expect to work on innovative analytics solutions and make a significant impact on our key customers regionally.
Jumpstart your career with us and help shape the future of analytics!
Diverse and Inclusive:
At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.
Additional Information:
- This position is based out of our Mumbai/ Pune/ Delhi office. You must be able to work in the Mumbai/ Pune/ Delhi office in a hybrid capacity.
- To qualify, applicants must be legally authorized to work in India, and should not require, now or in the future, sponsorship for employment visa status.
- Resumes may be considered in the order they are received.
SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.
#SAS
Cloud Technical Lead - Hybrid
Nice to meet you!
We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.
We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.
About the job
The CIS team is looking for a Cloud Technical Lead that will be responsible for all aspects of our hosted and remote managed SAS application environments. You will work collaboratively with customers, analysts, developers, and implementation team members to deliver world class SAS service. You will leverage your deep technical skillset and knowledge to provide technical leadership, guidance, and support for customer engagements through implementation and configuration to production release into operations.
You will partner with a SAS Cloud Customer Service Delivery Manager to work through any technical obstacles the customer may experience. You will build the foundation for ongoing reliability by defining key performance metrics aligned to the customer's success criteria. Through documentation, automation, and knowledge management, you will enable global teams to respond quickly and efficiently to operational incidents.
You will support the team with training, expertise, mentoring, and best practices related to enterprise application technology, architecture, and support. You will work with global R&D, Product, Technical Support, and CIS teams to drive customer satisfaction and ensure service quality across all our hosted and remote managed customer environments. You will lead the team in efforts to improve quality, efficiency, and automation around service delivery tasks. A keen eye for continuous improvement and a passion to drive it in all aspects of the job is required
As a Cloud Technical Lead, you will:
- Provide technical leadership and ownership from project kick off through UAT and go-live for hosted and remotely managed customer projects.
- Post go-live project consultation for major changes (upgrades, migrations, etc.) and to help identify and resolve complex problems caused by repetitive incidents.
- Ensure that all current and future technical project requirements (tasks, changes, deliverables, etc.) have a clearly defined scope and can be progressed by the responsible service team without issue. Mitigate any technical blocking condition that prohibits progress to drive towards success.
- Enhance operational requirements to improve system stability, monitoring awareness and decrease operational burden to ensure a positive customer experience.
- Facilitate actions as a SAS Administrator as required for tasks or issues with high complexity, increased urgency, or the potential for reduced effort or cost.
- Ensure SAS Cloud standards and best practices are adhered to and validated.
- Provide knowledge transfer for larger team related to their customer engagements and/or key technology areas.
Required Qualifications
- You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.
- Bachelor's degree in a quantitative field, such as Computer Science, Information Technology, or related field.
- 5+ years of technical experience including:
2+ years of experience of Administration or support
2+ years of experience in systems support, user support, customer support, consulting, or training for enterprise class software and/or hardware.
- Equivalent combination of education, training and experience may be considered in place of the above qualifications.
Preferred Qualifications
- Familiarity with cloud-based platforms like MS Azure, AWS, GCP, or OpenShift
- Experience with containers, container based applications, and/or container orchestration tools
- Experience with Python, Ansible, or Kubernetes
- Scripting experience (bash, powershell, etc)
- Programming in SAS
Benefits Highlights
- Flexible working hours / Hybrid working model.
- Top class health and dental insurance, wellness program, language education support with GoFluent.
- Your well-being matters, and that's why we support all dimensions of your well-being by offering programs that reduce stress and distractions to help you remain healthy and productive.
Diverse and Inclusive
At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.
Additional Information:
Job level will be determined based on the applicant's education, skills and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process
SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.
SASCLOUD
#SAS #LI-SP1
Nice to meet you!
We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.
We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.
About the job
The Education team is looking for a Sr. Associate Customer Training Advisor - Sales to be responsible for the direct sales of learning and development products and services to prospective and current accounts to achieve sales targets.
As a Customer Training Advisor - Sales you will:
- Sell training products and solutions to current and prospective customers and with other education personnel to position and leverage sales opportunities to acquire, grow and retain customers within assigned territory.
- Work closely with new and existing customers, Software Sales Account Executives, Customer Success managers and /or Consulting to determine customer training needs and advise on appropriate solutions.
- Implement all aspects of territory and account management and development and identify opportunities with high “close” potential, qualify and forecast timeframes to close business. Manage your territory, opportunities and forecasting using SAS’s global sales system.
- Proactively craft and propose solutions that clarify how SAS training offerings can bring business value and address each customer’s critical business challenges. Assist customers in assessing their Talent Development needs.
- Achieve success by using your consultative skills to effectively manage the sales process from discovery to close.
- Work closely with training colleagues to facilitate timely response to qualified, high revenue and high customer satisfaction potential leads.
- Collaborate with other SAS lines of business to lead the SAS adoption and skills development journey from our customer.
- Prepare quotations and proposals as needed; work with other departments to create and finalize contracts and set time schedules for services.
Required Qualifications
- Previous experience in selling software training.
- Knowledge of sales techniques; knowledge of hardware and/or software acquisitions cycles and buying influences.
- Ability to analyze and evaluate territory dynamics and develop a sales plan
- Ability to communicate technical and business concepts and relate them to SAS applications and user needs; ability to work independently and as part of a team. Ability to travel
- Equivalent combination of education, training and experience may be considered in place of the above qualifications.
- You’re curious, passionate, authentic and accountable. These are our valuesand influence everything we do.
Diverse and Inclusive
At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.
Additional Information:
SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.
#SAS
Nice to meet you!
We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.
We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.
About the job
The Education team is looking for a Customer Training Advisor to be responsible for the direct sales of learning and development products and services to prospective and current accounts to achieve sales targets.
As a Customer Training Advisor you will:
- Sell training products and solutions to current and prospective customers and with other education personnel to position and leverage sales opportunities to acquire, grow and retain customers within assigned territory.
- Work closely with new and existing customers, Software Sales Account Executives, Customer Success managers and /or Consulting to determine customer training needs and advise on appropriate solutions.
- Implement all aspects of territory and account management and development and identify opportunities with high “close” potential, qualify and forecast timeframes to close business. Manage your territory, opportunities and forecasting using SAS’s global sales system.
- Proactively craft and propose solutions that clarify how SAS training offerings can bring business value and address each customer’s critical business challenges. Assist customers in assessing their Talent Development needs.
- Achieve success by using your consultative skills to effectively manage the sales process from discovery to close.
- Work closely with training colleagues to facilitate timely response to qualified, high revenue and high customer satisfaction potential leads.
- Collaborate with other SAS lines of business to lead the SAS adoption and skills development journey from our customer.
- Prepare quotations and proposals as needed; work with other departments to create and finalize contracts and set time schedules for services.
Required Qualifications
- Previous experience in selling software training.
- Knowledge of sales techniques; knowledge of hardware and/or software acquisitions cycles and buying influences.
- Ability to analyze and evaluate territory dynamics and develop a sales plan
- Ability to communicate technical and business concepts and relate them to SAS applications and user needs; ability to work independently and as part of a team. Ability to travel.
- Equivalent combination of education, training and experience may be considered in place of the above qualifications.
- You’re curious, passionate, authentic and accountable. These are our valuesand influence everything we do.
Diverse and Inclusive
At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.
Additional Information:
SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.
#SAS
Nice to meet you!
We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.
We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.
About the job
The Education team is looking for a Sr. Associate Customer Training Advisor - Sales to be responsible for the direct sales of learning and development products and services to prospective and current accounts to achieve sales targets.
As a Customer Training Advisor - Sales you will:
- Sell training products and solutions to current and prospective customers and with other education personnel to position and leverage sales opportunities to acquire, grow and retain customers within assigned territory.
- Work closely with new and existing customers, Software Sales Account Executives, Customer Success managers and /or Consulting to determine customer training needs and advise on appropriate solutions.
- Implement all aspects of territory and account management and development and identify opportunities with high “close” potential, qualify and forecast timeframes to close business. Manage your territory, opportunities and forecasting using SAS’s global sales system.
- Proactively craft and propose solutions that clarify how SAS training offerings can bring business value and address each customer’s critical business challenges. Assist customers in assessing their Talent Development needs.
- Achieve success by using your consultative skills to effectively manage the sales process from discovery to close.
- Work closely with training colleagues to facilitate timely response to qualified, high revenue and high customer satisfaction potential leads.
- Collaborate with other SAS lines of business to lead the SAS adoption and skills development journey from our customer.
- Prepare quotations and proposals as needed; work with other departments to create and finalize contracts and set time schedules for services.
Required Qualifications
- Previous experience in selling software training.
- Knowledge of sales techniques; knowledge of hardware and/or software acquisitions cycles and buying influences.
- Ability to analyze and evaluate territory dynamics and develop a sales plan
- Ability to communicate technical and business concepts and relate them to SAS applications and user needs; ability to work independently and as part of a team. Ability to travel
- Equivalent combination of education, training and experience may be considered in place of the above qualifications.
- Fluent in Polish and English
- You’re curious, passionate, authentic and accountable. These are our valuesand influence everything we do.
Diverse and Inclusive
At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.
Additional Information:
SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.
#SAS
【勤務地】東京
【部門】Finance Division ファイナンスグループ
【ポジション】Controller
■ SASとは?
企業の経営課題解決を支援するアナリティクス・ソフトウェアとサービスのリーディングカンパニーです。アメリカで1976 年に創業して以来、40 年以上連続した成長を続けており、全世界で約83,000 サイトで SAS が採用されています。1985 年のオフィス設立以来、国内において 1500社以上の実績を誇り、幅広い顧客にアナリティクス・ソフトウェアとサービスをご活用いただいております。SASでは、アメリカ本社を始め数多く国で、毎年GPTW(働きがいのある会社)のサーベイで上位にランキングされています。
■ アワード
- 2024年Chartis RiskTech100の総合ランキングで第2位
- 2023年Asia Risk AwardsにおいてIFRS 17 solution of the yearを受賞
- 2023年Chartisの評価において信用ポートフォリオ管理のリーディング・カンパニーに認定
- 2023年Chartisの評価において企業向け不正防止テクノロジー/モデルリスク・ガバナンスの2分野で10年連続リーディング・カンパニーに認定
- 2023年Chartis保険数理モデリングおよびファイナンシャル・プランニング・システムでリーダー企業に選出
- 2023年Chartisによる初のFRAMLソリューションの評価でリーダーに選出
- 2023年Chartisが資産負債管理(ALM)テクノロジーのリーダーに選出
- 2023年Chartis最新のALMテクノロジー分析においてリスク・テクノロジー・アワードで5部門を受賞
- 2023年Forrester Researchによるリテール・プランニング・プロバイダーの評価(Retail Planning Platforms, Q4 2023)で調査対象ベンダーの中でもっとも高いスコアを獲得しリーダーに選出
- 2023年Forrester Researchの調査でAI 意思決定プラットフォームにおけるリーダーとして選出
- 2023年Gartner Peer Insights 「Voice of the Customerレポート」のアナリティクスおよびビジネスインテリジェンス・プラットフォーム部門でCustomers’ Choiceに選出
- LGBTQ+インクルージョンの実現に関しする企業平等指数で最高得点100点を継続して獲得し「Equality 100 Award:Leader in LGBTQ+ Workplace Inclusion」を受賞
- 2023年Forbes誌の「女性にとって最も働きがいのある米国企業」の一社に選出
- 2023年Fast Companyのイノベーターにとって最も働きがいのある会社リストに選出
Controller - Japan
We are looking for financial controller managing the broad area of financial operations such as accounting, financial systems, treasury (cash management), tax, statutory reporting, internal audit, FP&A, as well as business partnership. If you are passionate to expand your experience in multiple area and grow yourself to be future finance leader, this position will be the perfect opportunity, to progress your career.
Responsibilities
- Own and manage the accounting operation in collaboration with shared service center.
- Own and lead team at variety of global projects including accounting system implementation and migration.
- Own as team member, financial reporting & analysis including statutory reporting, management reporting, and tax reporting. Ensure compliance with Generally Accepted Accounting Principles (GAAP), International Financial Reporting Standards (IFRS), Sarbanes-Oxley (SOX).
- Periodically audit and monitor financial compliance by internal policy, to prevent financial fraud. Also, take corrective action to address the issue and fix it. Ensures collaboration between business stakeholders and internal audit team, and provide information and records.
- Help and partner with the multiple business teams, to achieve the company goal and to accelerate revenue growth. Experience in investment decision and ROI analysis to optimize the spendings, are plus.
- Work together with regional teams and US headquarter teams on financial projects, as key representative of Japan and subject matter expert (SME). Leadership experience or leadership potential at multi-culture environment, is plus.
Ideal Candidates
- Self-starter and work independently.
- Respect others as a team and have willingness to help others to be successful as a team.
- Passionate to be subject matter expert (SME) in short term and to be leader cross countries/cross regions, in the organization in mid/long term.
- Strong IT skills and/or experience including accounting ERP systems such as Oracle Fusion, Concur, SAP, and/or others, as well as Microsoft Office. Also, ERP system implementation and migration experience will be big plus.
- Strong hands-on experience such as data entries, queries, and reporting by systems and tools. Also, hands-on experience of accounting operation, is required.
- Passionate to learn new things, help others as SME, and lead the team at multi-culture environment.
- Experience in FP&A and business partnership is plus. Particularly, business performance analysis and regular communication experience to higher management will be big plus.
Education & Professional Experience
- BA or BS degree is required, and MBA and/or CPA are preferred. US CPA and 1st grade of Japan Book keeping certificate, are plus.
- Minimum 5 years experience in financial (management and statutory) reporting and/or accounting operation, is required.
- Fluent in Japanese and English. Native in Japanese and TOEIC score, 850 or above, are preferred.
- International work experience (outside of Japan), more than 3 years, is big plus.
- Diverse and Inclusive
- At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.
-
- Additional Information:
- SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Know Your Rights. Also view the Pay Transparency
- Job level will be determined based on the applicant's education, skills and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
- SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.
#LI-GE1
#LI-HYBRID
#SAS
Nice to meet you!
We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.
We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you’re looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you’ll find it here.
To prepare you for an opportunity with the Customer Success organization, SAS invests in your curiosity by providing you an intensive training program. The Technical Enablement Academy provides training in core SAS technology areas. You’ll learn to use SAS software to meet the complex computing and analytic needs of our customers. During the Technical Enablement Academy, key stakeholders provide guidance, coaching and expert feedback. You will also have an opportunity to achieve a professional SAS certification. To enable your successful transition to the Customer Success team, we will also provide best practices on customer interactions.
Start Date: July 2024
What you’ll do
The Customer Success Manager is responsible for establishing and building broad relationships with SAS customers to adopt and expand usage of their SAS software and solutions, to identify new opportunities, to foster referenceable relationships with SAS customers, and to engage with other SAS resources to bring the necessary domain and SAS expertise to assist with existing SAS implementations and identify new sales opportunities.
Plans, coordinates, and executes strategy associated with fostering adoption, generating revenue leads and building awareness. May be involved in increasing renewal revenue at each stage of the customer journey, working with a cross-functional SAS team. Directly supports business operations to achieve the strategic goals of the Customer Success organization.
You will:
- Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become a trusted advisor to our customers.
- Responsible for customer communications and conflict resolution
- Jointly define success with customers by understanding the business and/or IT problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations.
- Work with other SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content, events, email, social media and innovative campaign approaches.
- Build reports and analytics to provide key business insights used for data driven decision making.
- Lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts. Documents Customer Success Plan with customer and sales. Shares plan with sales, Professional Services and CIS.
- Monitor Customer Success through metrics and other measurements.
- Develop an understanding of SAS products and services available to help customers adopt and leverage the software to meet their goals and business needs.
- Discover opportunities for additional software, services, education and references and direct leads accordingly.
- Introduce new versions of software to existing customers.
- Follow up with customers to track satisfaction levels and to discover additional revenue opportunities; ensure customer is referenceable and share with Reference Management
What we’re looking for:
- Bachelor's or Master’s degree, preferably in a Technical or Business degree.
- Some relevant experience in sales, business partner relationship development, or technical functions within the technology industry will be an added bonus but not essential.
- Knowledge of basic sales techniques
- Good written, verbal, and interpersonal communications skills
- Good organizational skills
- Ability to work effectively in a team environment
- Ability to work in a fast paced, high-volume sales environment
The nice to haves:
- Knowledge of SAS products, solutions and services preferred
- Academic or work experience with SAS, Python or programming in a third or fourth generation language
Additional Information
This position is based out of our office in Huizen, Netherlands. You must be able to work in this office in a hybrid capacity in the area.
We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.
We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you’re looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you’ll find it here.
To prepare you for an opportunity with the Customer Success organization, SAS invests in your curiosity by providing you an intensive training program. The Technical Enablement Academy provides training in core SAS technology areas. You’ll learn to use SAS software to meet the complex computing and analytic needs of our customers. During the Technical Enablement Academy, key stakeholders provide guidance, coaching and expert feedback. You will also have an opportunity to achieve a professional SAS certification. To enable your successful transition to the Customer Success team, we will also provide best practices on customer interactions.
Start Date: late June 2024
What you’ll do
The Customer Success Manager is responsible for establishing and building broad relationships with SAS customers to adopt and expand usage of their SAS software and solutions, to identify new opportunities, to foster referenceable relationships with SAS customers, and to engage with other SAS resources to bring the necessary domain and SAS expertise to assist with existing SAS implementations and identify new sales opportunities.
Plans, coordinates, and executes strategy associated with fostering adoption, generating revenue leads and building awareness. May be involved in increasing renewal revenue at each stage of the customer journey, working with a cross-functional SAS team. Directly supports business operations to achieve the strategic goals of the Customer Success organization.
You will:
- Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become a trusted advisor to our customers. Responsible for customer communications and conflict resolution
- Jointly define success with customers by understanding the business and/or IT problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations.
- Work with other SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content, events, email, social media and innovative campaign approaches.
- Builds reports and analytics to provide key business insights used for data driven decision making.
- Lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts. Documents Customer Success Plan with customer and sales. Shares plan with sales, Professional Services and CIS.
- Monitor Customer Success through metrics and other measurements.
- Develop an understanding of SAS products and services available to help customers adopt and leverage the software to meet their goals and business needs.
- Discover opportunities for additional software, services, education and references and direct leads accordingly.
- Introduce new versions of software to existing customers.
- Follow up with customers to track satisfaction levels and to discover additional revenue opportunities; ensure customer is referenceable and share with Reference Management
What we’re looking for:
- Bachelor's degree, preferably in Business (Information Technology), MIS (Computer Sciences), sales support in High Tech/Enterprise Software, or related field.
- 0 - 4 years of relevant experience in sales, business partner relationship development, or technical functions within the technology industry
- Fluent in Cantonese, Mandarin and English
- Knowledge of basic sales techniques
- Good written, verbal, and interpersonal communications skills
- Good organizational skills
- Ability to work effectively in a team environment
- Ability to work in a fast paced, high-volume sales environment
The nice to haves:
- Knowledge of SAS products, solutions and services preferred
- Academic or work experience with SAS, Python or programming in a third or fourth generation language
Diverse and Inclusive
At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.
Additional Information
Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.
#SAS
#LI-IL1
Nice to meet you!
We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.
We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you’re looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you’ll find it here.
To prepare you for an opportunity with the Customer Success organization, SAS invests in your curiosity by providing you an intensive training program. The Technical Enablement Academy provides training in core SAS technology areas. You’ll learn to use SAS software to meet the complex computing and analytic needs of our customers. During the Technical Enablement Academy, key stakeholders provide guidance, coaching and expert feedback. You will also have an opportunity to achieve a professional SAS certification. To enable your successful transition to the Customer Success team, we will also provide best practices on customer interactions.
Start Date: July 2024
What you’ll do
The Customer Success Manager is responsible for establishing and building broad relationships with SAS customers to adopt and expand usage of their SAS software and solutions, to identify new opportunities, to foster referenceable relationships with SAS customers, and to engage with other SAS resources to bring the necessary domain and SAS expertise to assist with existing SAS implementations and identify new sales opportunities.
Plans, coordinates, and executes strategy associated with fostering adoption, generating revenue leads and building awareness. May be involved in increasing renewal revenue at each stage of the customer journey, working with a cross-functional SAS team. Directly supports business operations to achieve the strategic goals of the Customer Success organization.
You will:
- Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become a trusted advisor to our customers.
- Responsible for customer communications and conflict resolution
- Jointly define success with customers by understanding the business and/or IT problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations.
- Work with other SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content, events, email, social media and innovative campaign approaches.
- Build reports and analytics to provide key business insights used for data driven decision making.
- Lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts. Documents Customer Success Plan with customer and sales. Shares plan with sales, Professional Services and CIS.
- Monitor Customer Success through metrics and other measurements.
- Develop an understanding of SAS products and services available to help customers adopt and leverage the software to meet their goals and business needs.
- Discover opportunities for additional software, services, education and references and direct leads accordingly.
- Introduce new versions of software to existing customers
- Follow up with customers to track satisfaction levels and to discover additional revenue opportunities; ensure customer is referenceable and share with Reference Management
What we’re looking for:
- Bachelor's or Master’s degree, preferably in a Technical or Business degree
- Some relevant experience in sales, business partner relationship development, or technical functions within the technology industry will be an added bonus but not essential
- Knowledge of basic sales techniques
- Good written, verbal, and interpersonal communications skills
- Good organizational skills
- Ability to work effectively in a team environment
- Ability to work in a fast paced, high-volume sales environment
The nice to haves:
- Knowledge of SAS products, solutions and services preferred
- Academic or work experience with SAS, Python or programming in a third or fourth generation language
Diverse and Inclusive
At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.
Additional Information:
This position is based out of our office in Huizen, Netherlands. You must be able to work in this office in a hybrid capacity in the area.
SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.
#SAS
Nice to meet you!
We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.
We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you’re looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you’ll find it here.
To prepare you for an opportunity with the Customer Success organization, SAS invests in your curiosity by providing you an intensive training program. The Technical Enablement Academy provides training in core SAS technology areas. You’ll learn to use SAS software to meet the complex computing and analytic needs of our customers. During the Technical Enablement Academy, key stakeholders provide guidance, coaching and expert feedback. You will also have an opportunity to achieve a professional SAS certification. To enable your successful transition to the Customer Success team, we will also provide best practices on customer interactions.
Start Date: July 2024
What you’ll do
The Customer Success Manager is responsible for establishing and building broad relationships with SAS customers to adopt and expand usage of their SAS software and solutions, to identify new opportunities, to foster referenceable relationships with SAS customers, and to engage with other SAS resources to bring the necessary domain and SAS expertise to assist with existing SAS implementations and identify new sales opportunities.
Plans, coordinates, and executes strategy associated with fostering adoption, generating revenue leads and building awareness. May be involved in increasing renewal revenue at each stage of the customer journey, working with a cross-functional SAS team. Directly supports business operations to achieve the strategic goals of the Customer Success organization.
You will:
- Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become a trusted advisor to our customers.
- Responsible for customer communications and conflict resolution
- Jointly define success with customers by understanding the business and/or IT problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations.
- Work with other SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content, events, email, social media and innovative campaign approaches.
- Build reports and analytics to provide key business insights used for data driven decision making.
- Lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts. Documents Customer Success Plan with customer and sales. Shares plan with sales, Professional Services and CIS.
- Monitor Customer Success through metrics and other measurements.
- Develop an understanding of SAS products and services available to help customers adopt and leverage the software to meet their goals and business needs.
- Discover opportunities for additional software, services, education and references and direct leads accordingly.
- Introduce new versions of software to existing customers.
- Follow up with customers to track satisfaction levels and to discover additional revenue opportunities; ensure customer is referenceable and share with Reference Management
What we’re looking for:
- Bachelor's or Master’s degree, preferably in a Technical or Business degree.
- Some relevant experience in sales, business partner relationship development, or technical functions within the technology industry will be an added bonus but not essential.
- Knowledge of basic sales techniques
- Good written, verbal, and interpersonal communications skills
- Good organizational skills
- Ability to work effectively in a team environment
- Ability to work in a fast paced, high-volume sales environment
The nice to haves:
- Knowledge of SAS products, solutions and services preferred
- Academic or work experience with SAS, Python or programming in a third or fourth generation language
.Diverse and Inclusive
At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.
Additional Information:
This position is based out of our office in Warsaw, Poland. You must be able to work in this office in a hybrid capacity in the area
SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.
#SAS
Associate Customer Success Renewal Specialist (English + German or Dutch speaker)
Nice to meet you!
We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.
We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.
About the job
The Customer Success team is looking for a Associate Customer Success Renewal Specialist to support SAS’s customer retention and renewal strategy, on-time execution of renewals processes and contracts.
You will develop programs to manage implementation of customer relationship strategies to increase both the effectiveness and efficiency of our loyalty and retention efforts. You will be owning and executing a portfolio of renewal contracts in an assigned territory and be responsible for creating strategic partnerships with internal stakeholders such as Sales and Customer Success Managers to secure every renewal. You will be responsible for minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities, and passing insights back to the business.
As a Associate Customer Success Renewal Specialist, you will:
- Serve as primary contact to develop and execute win/win negotiation strategies for medium to large account contract renewals that optimize contract terms while protecting and enhancing customer trust. Own, drive and manage the renewals process in collaboration with the account team.
- Ensure successful and on-time renewals for the account prior to the contract end date and executing all renewal back-end work in a timely manner for the assigned customer base.
- Present renewal proposal(s) and options to customer and notify customer of upcoming contract expiration.
- Partner with Account Executives/CSMs/ Enterprise Negotiations, Licensing Operations and Sales Operations to fully understand and develop a clear renewal strategy for each customer based on data driven decisions.
- Provide rapid, focused response to customer and CSM requests including via sales processing procedures (COMMIT).
- Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure.
- Secure and validate renewal orders, driving maximum renewal and up-selling from the install base which includes confirming the delivery of quote to partners/end customer and facilitate the order Processing and approval of Purchase orders.
- Engage, as required, with the supporting functional teams to resolve issues raised by customers related to their sales deeds.
- Provide executive management with complete visibility to renewals and solicit executive involvement and escalate as required.
- Accurately maintain/update a rolling 120 day forecast of renewals in your territory and ensuring any uncovered risk is clearly communicated to develop resolution strategies.
- Follow and adhere to best practices for all internal processes including Opportunity Management, Data Quality, Quoting and Forecasting.
- Engage in strategic account planning with key stakeholders across the business to ensure accountability across teams; act as a Renewals brand ambassador.
Required Qualifications
- Ideally some experience in a Customer Success, Consulting or Commercial department within a tech company.
- Fluent in English and German OR Dutch.
- Good understanding of SaaS/subscription-based renewals models, application and sales techniques.
- Strong negotiation and objection handling skills that allow for value-based contract negotiations at the CXO level, involving multi-year contract as well.
- Good written, verbal, and interpersonal communications skills.
- Good organizational, Customer management & Excellent time management skills.
- Ability to work in a fast paced, high-volume sales environment.
- Knowledge of SAS products, solutions and services, cloud technologies preferred.
- Strong process management, financial acumen, and adherence to policy.
- You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.
Diverse and Inclusive
At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.
Additional Information:
SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive,
personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.
Summary:
Responsible for sales of SAS software products, solutions and services in a high volume, multi-tasking environment to State Government is must.
Location - Delhi
Primary Responsibilities:
- Sells software, solutions and services to current and prospective customers; works with other sales/pre-sales/domain/personnel to position and leverage sales opportunities to acquire, grow and retain customers within assigned territory.
- Fulfills wide range of requests for information from prospective customers. Qualifies level of opportunity and resources required.
- Prospects within a territory or account to uncover business needs.
- Implements aspects of territory and account management and development; identifies accounts with high "close" potential, qualifies, advances opportunity through milestone steps of sales cycle and forecast time frames to close business within Orion.
- Works closely with pre-sales resources and executives to facilitate timely response to highly qualified, high revenue potential opportunities.
- Prepares standard quotations and proposal information as needed; works with other departments to create and finalize contracts and set time schedules for delivery services.
- Follows up with customers to track satisfaction levels and to discover additional revenue opportunities.
- Develops a basic understanding of company pricing, licensing procedures and approvals matrix.
- Fully utilizes account planning process and tools (Account Plans and Opportunity Plans within BASE).
- Performs other duties, as assigned.
Additional Responsibilities
- Applies knowledge of company marketing goals and objectives, SAS applications, supported hardware platforms, marketing and business trends, and industry knowledge to assess account needs.
- Recommends appropriate solutions.
- Works closely with virtual sales team, account managers and executives to facilitate timely response to highly qualified, high revenue potential leads.
- Assists in evaluation of territory or account potential; uses BASE or Strategic selling methodology, pipeline management and forecasting to identify accounts with high "close" potential, qualifies, and forecasts time frames to close business.
- Develops action plans to close business for accounts.
- Develops plans to identify accounts that have the potential for further development and executes them.
- Teams with pre-sales resources and executives on strategic account development opportunities.
Knowledge, Skills and Abilities
- Knowledge of basic sales techniques; knowledge of hardware and/or software acquisitions cycles and buying influences.
- Ability to analyze and evaluate territory dynamics and develop a sales plan; ability to communicate technical and business concepts and relate them to SAS applications and user needs; ability to work independently and as part of a team.
- Ability to travel.
Diverse and Inclusive
At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.
SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.
#SAS
Nice to meet you!
We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.
We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.
About the job
The Sales team is looking for a Senior Account Executive with specialist Fraud solution knowledge to sell complex Fraud Management solutions and services to prospective and current customers in the ASEAN and Korea regions, and provide in-depth Products and Solutions and industry expertise to identify, develop and close deals within the assigned territory. This would typically be a limited number of the company’s products, typically a technology solution or those that are strategic in nature, as our specialists will focus on a single product or product line. You will work within an assigned sales pod(s), where defined and established, and will be called on as a solution product expert to develop and present sales proposals and solutions, demonstrate and close complex technical sales.
As a Senior Account Executive, Fraud Specialist, you will:
- Sell one specified software and/or solution to current and prospective customers.
- Prospect within a territory or account to uncover business needs.
- Initiate and supports lead generation activities. Qualifies leads by analyzing business drivers and technical fit.
- Develop opportunities by managing and influencing requirements to gain competitive edge.
- Creates and presents sales proposals and systems solutions to successfully communicate the value of the company’s products and services. Leverages other support resources as
appropriate.
- Maintain effective customer relationships with key decision makers or influencer's to understand customer needs, match them with the appropriate solution(s) and close the sale.
- Implement aspects of territory and account management and development; identifies opportunities with high "close" potential, qualifies, advances opportunity through milestone steps of sales cycle and forecast time frames to close business. Works closely with support resources and executives to facilitate timely response to highly qualified, high revenue potential opportunities. Fully utilizes account planning process and tools.
- Prepare standard quotations and proposal information as needed; work with other departments to create and finalize contracts and set time schedules for delivery services.
- Facilitate closure of complex sales. Assist with pricing negotiations and licensing questions. Engage with enterprise negotiations and licensing operations on price negotiations and
licensing questions.
Required Qualifications
- Advanced knowledge solution development focusing on fraud management in the financial sector
- Excellent knowledge of SAS Fraud or other Fraud products
- Working knowledge of company pricing and licensing procedures
- Knowledge of advanced sales techniques
- Excellent knowledge of hardware and/or software acquisitions cycles and buying influences
- Advanced skill in analyzing and evaluating territory dynamics and developing sales plans
- Expert skill in communicating technical and business concepts and relating them to SAS applications and user needs
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Ability to travel as required.
- You’re curious, passionate, authentic and accountable. These are our valuesand influence everything we do.
Diverse and Inclusive
At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.
Additional Information:
SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.
#SAS
Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”
If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.
What we do
We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.
What you’ll do
We’re looking for a Project Manager for SAS Thailand to serve as customer liaison on risk solutions related project for FSI clients to assure success throughout entire customer life cycle. You are required to interact with clients/customers, staff, ground managers, and applicable department at SAS by leveraging your domain and industry expertise.
You will:
- Assumes fiscal responsibility for the projects, including managing budget, expense management, timely invoicing, receivables tracking and monitoring /managing subcontractor expenses.
- Communicates the role of the project manager to the project team and client by outlining authority, decision and communications chains.
- Identifies and matches skills of project team members with the implementation requirements and tasks, including subcontractors if required, and ensure team members understand their assignments.
- Leverages methodologies, enablers and best practices to accelerate project delivery.
- Completes risk assessment documents for projects, meeting articulated criteria (sizeable financial concerns, heavy use of subcontractors, implementation of new solutions, etc.)
- Prepares sample or high-level project plans to satisfy customer requirements to close deals, identify potential implementation options and provide recommendations on implementation approaches.
- Assists in the response to RFIs and RFPs, utilizing the RFP Repository and coordinating the consulting resources that are providing the technical information.
- Maintains an accurate project plan, adheres to deadlines and communicates weekly project status reports, issues, alerts, signoffs and closure to the team, management and the customer.
- Forecasts revenue and resource requirements for the duration of the project.
- Provides leadership and drives customer success while overcoming barriers and satisfying staff, management and stakeholder commitments.
- Resolves any conflict between the project and other organizational units in a satisfactory manner, including engaging management as necessary.
What we’re looking for
- Bachelor's degree or higher preferably in Computer Engineer/Science or quantitative field
- Typically requires a minimum of 8 years’ experience in managing application-driven projects
- Excellence presentation, multinational project management and customer management skills.
- Ability to apply win/win negotiation principles in reaching alignment and resolving conflicts.
- Excellent facilitation skills, including meeting content/agenda and proactive/creative management of issues.
- Strong problem-solving, organizational, written, oral, and interpersonal communication skills.
- Proven ability to work independently and with a team.
- Project Management Professional (PMP) certification preferred.
- You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.
N.B. Please note this role will start with fixed-term contract. Competitive benefits will be offered to the right candidate.
Why SAS
- We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.
- Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.
Additional Information:
All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action.
#LI-RN
【勤務地】
東京
【部門】
AP Education, エデュケーショングループ
【ポジション】
Sr. Manager
■ SASとは?
企業の経営課題解決を支援するアナリティクス・ソフトウェアとサービスのリーディングカンパニーです。アメリカで1976 年に創業して以来、40 年以上連続した成長を続けており、全世界で約83,000 サイトで SAS が採用されています。1985 年のオフィス設立以来、国内において 1500社以上の実績を誇り、幅広い顧客にアナリティクス・ソフトウェアとサービスをご活用いただいております。SASでは、アメリカ本社を始め数多く国で、毎年GPTW(働きがいのある会社)のサーベイで上位にランキングされています。
■ アワード
- 2024年Chartis RiskTech100の総合ランキングで第2位
- 2023年Asia Risk AwardsにおいてIFRS 17 solution of the yearを受賞
- 2023年Chartisの評価において信用ポートフォリオ管理のリーディング・カンパニーに認定
- 2023年Chartisの評価において企業向け不正防止テクノロジー/モデルリスク・ガバナンスの2分野で10年連続リーディング・カンパニーに認定
- 2023年Chartis保険数理モデリングおよびファイナンシャル・プランニング・システムでリーダー企業に選出
- 2023年Chartisによる初のFRAMLソリューションの評価でリーダーに選出
- 2023年Chartisが資産負債管理(ALM)テクノロジーのリーダーに選出
- 2023年Chartis最新のALMテクノロジー分析においてリスク・テクノロジー・アワードで5部門を受賞
- 2023年Forrester Researchによるリテール・プランニング・プロバイダーの評価(Retail Planning Platforms, Q4 2023)で調査対象ベンダーの中でもっとも高いスコアを獲得しリーダーに選出
- 2023年Forrester Researchの調査でAI 意思決定プラットフォームにおけるリーダーとして選出
- 2023年Gartner Peer Insights 「Voice of the Customerレポート」のアナリティクスおよびビジネスインテリジェンス・プラットフォーム部門でCustomers’ Choiceに選出
- LGBTQ+インクルージョンの実現に関しする企業平等指数で最高得点100点を継続して獲得し「Equality 100 Award:Leader in LGBTQ+ Workplace Inclusion」を受賞
- 2023年Forbes誌の「女性にとって最も働きがいのある米国企業」の一社に選出
- 2023年Fast Companyのイノベーターにとって最も働きがいのある会社リストに選出
【職務概要】
SASのグローバルエデュケーション部門が提供するソフトウェアならびにデジタル人材育成に関するエデュケーションサービス事業の日本国内における責任者としての業務を担当いただきます。
【仕事内容】
- 日本国内におけるエデュケーションサービス事業の計画立案及び実行
- ターゲット達成に必要な各種係数管理
- グローバルならびにアジア太平洋地域のエデュケーション部門との連携によるローカライゼーションプロジェクトの推進
- 国内市場におけるエデュケーションビジネス拡大のための日本オリジナルのエデュケーションサービスメニューの企画、開発。必要に応じて外部パートナー会社との協業構築
- グループ内部下教育および育成
【必須条件】
- B2Bに対するエデュケーションサービス、コンサルティングサービス、あるいはソフトウェアのダイレクトセールスとして5年以上の実務経験
- 3人以上の部下に対する3年以上のマネジメント経験
- 英語力(海外メンバーとのオンライン会議等が行える会話が可能なこと)
- 論理的な思考力、ドキュメンテーションスキル、コミュニケーションスキル
- B2Bに対する新規案件開拓経験(尚可)
- Education業界の知見(尚可)
【あればプラスとなる条件】
IT業界におけるエデュケーションサービス部門におけるマネジメント、或いはインストラクター、ダイレクトセールとしてのチームリーダーとしての経験・AI,アナリティクスに関する知識
【求める人物像】
- 新たな分野の開拓に対し、自発的に行動できる方
- 社内外のステークホルダーを巻き込んで率先して提案活動を推進できる方
- 国内外のメンバーとのチームワークを円滑に行える方
Why SAS
- We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.
- Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.
Diverse and Inclusive
At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.
Additional Information:
SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Know Your Rights. Also view the Pay Transparency notice.
Job level will be determined based on the applicant's education, skills and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.
#LI-GE1
#LI-HYBRID
#SAS
Nice to meet you!
We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.
We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.
The Customer Success team is looking for a Sr. Customer Success Manager to establish and build broad relationships with SAS customers to adopt and expand usage of the SAS software and solutions, to identify new opportunities and to engage with other SAS resources to bring the necessary domain and SAS experience to assist with existing SAS implementations and identify new sales opportunities.
This is a hybrid position - Location, Marlow.
As a Sr. Customer Success Manager, you will:
- Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become a trusted advisor to our customers.
- Responsible for customer communications and conflict resolution
- Jointly define success with customers by understanding the business and/or IT problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations.
- Work with other SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content, events, email, social media and innovative campaign approaches.
- Build reports and analytics to provide key business insights used for data driven decision making.
- Lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts. Documents Customer Success Plan with customer and sales. Shares plan with sales, Professional Services and CIS.
- Monitor Customer Success through metrics and other measurements.
Required qualifications
- Good knowledge of basic sales techniques
- Good written, verbal, and interpersonal communications skills
- Good organizational skills
- Ability to work and learn independently
- Ability to work effectively in a team environment
- Ability to travel occasionally
- Ability to work in a fast paced, high volume sales environment
- An equivalent combination of related education, training and experience may be considered in place of the above qualifications.
Diverse and Inclusive
At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.
Additional Information
SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law.
Job level will be determined based on the applicant's education, skills and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.
Sr Account Executive
Wien-Austria
Nice to meet you!
We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to an Initial Public Offering (IPO) in 2024.
About the job
We’re looking for a Senior Account Executive to join our Sales organization in Austria.
By joining us on this role, you will take ownership of named Accounts.
You will be responsible to drive new business development within the assigned customers while orchestrating teams supporting clients on several topics around data and analytics, visualization, AI
We’re looking for an Account Executive who is customer-obsessed and ready to walk into a room backed by 40 years of analytics excellence and innovation.
We need someone who is passionate about building authentic relationships with our customers, wants to help solve our customers’ problems and is ready to drive sales of our world-class software products, solutions and services.
As an Account Executive , you will
- Be responsible for achievement of total software revenue target and management business objectives.
- Manage and keep on growing an existing set of accounts within your Industry
- Develop plans to identify areas that have the potential for further development and execute them.
- Generate new business through strategic-based selling and managing relationships with customers.
- Sell software, solutions and services to current and prospective customers; work with other sales/pre-sales/domain/personnel to position and leverage sales opportunities.
- Direct complex sales opportunities including implementation plans, which include the coordination of internal and/or external services.
- Prepare standard quotations and proposal information as needed; work with other departments to create and finalize contracts and set time schedules for delivery services.
- Follow up with customers to track satisfaction levels and to discover additional revenue opportunities.
Required qualifications
- Experience in selling complex IT software or IT services.
- Experience in driving sales processes with different Industries in Austria.
- Demonstrated experience in account mapping and in navigating in complex execute them.
- Ability to analyze and evaluate territory dynamics and develop a sales plan; ability to communicate technical and business concepts and relate them to SAS applications and user needs; ability to work independently and as part of a team.
- Ability to initiate and lead projects and work effectively in a team environment.
- Fluent in German and English.
- Knowledge of analytics solutions and/or Cloud and services preferred, but it is not essential.
- You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.
Benefits highlights
- You will receive a competitive salary package and fringe benefits.
- You will benefit from a hybrid workplace model, combining office and homeworking.
Diverse and Inclusive
At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.
Additional Information
SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by law.
SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.
Nice to meet you!
We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.
We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.
About the job
The Human Resources team in Iberia is looking for a HR Business Partner to join their team. You can be based either in Madrid or Lisbon. You will provide coaching, support and influence that enable the business to effectively deliver their people plans in the achievement of both business and HR strategies. You will also provide a consultancy service that delivers advice and support to managers and employees on all HR-related areas including labour relations performance management, career planning, leadership development & coaching, talent acquisition, total rewards/compensation, and policy interpretation in conjunction with specialist HR functions.
As a Human Resources Business Partner, you will:
- Provide guidance and input on labour relations, talent management and strategic workforce planning.
- Partner with assigned SAS business units to deliver value-added services to management and employees that align with overall business objectives.
- Collaborate with the HR specialist teams in the development and implementation of employee programs and initiatives across SAS.
- Partner with SAS business leaders to develop action plans that achieve organizational objectives.
- Manage and resolve complex employee relations issues; provides guidance on, and assists in, performance improvement and conduct related issues.
- Facilitate conflict resolution at all levels.
- Work closely with management and employees to improve work relationships, build morale, increase productivity and retention.
- Provide policy guidance and interpretation; recommends and implements changes.
- Develop and delivers presentations on HR related topics.
- Ensure that the organization's needs are met in accordance with governmental requirements.
Required qualifications
- Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
- Knowledge of employment employee relations, compensation and salary administration and of the laws that govern these areas.
- Excellent written, verbal and interpersonal communication skills.
- Excellent analytical, organizational, diplomacy, and customer service skills.
- Fluent in English and (Spanish and/or Portugese)
Diverse and Inclusive
At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.
Additional Information:
SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.
Job Description:
Develop and support robust quality engineering solutions at every layer of the software development life cycle. Empower your team to continuously deliver enterprise grade software to production by engineering quality into our continuous delivery pipeline.
Years of Experience: 3-5 Years
Knowledge, Skills and Abilities:
- Advanced proficiency in multiple object-oriented programming languages like Go, Python, Ruby, Java/Kotlin
- Fluent in web based microservices, REST interfaces, and the OpenAPI specification
- Advanced understanding of open source test automation frameworks like Selenium, Robot, Cypress, Pytest, Appium, Espresso, or XCTest
- Ability to improve implementations of cloud native data storage technologies, like Azure Blob Storage, AWS S3, DynamoDB, and Google Cloud Storage.
- Proficient with container and container orchestration technologies (Docker, Kubernetes)
- Functional experience building CI/CD pipelines with tools like Jenkins, Gradle, CircleCI, Spinnaker, or Argo
- Hands on experience with progressive test development techniques like the Page Object Model (POM), Behavior Driven Development (BDD), and test parallelization
- Demonstrated ability to serve as an agent for progressive change within the DevOps model
- Working knowledge of stream and event processing (Kafka, RabbitMQ)
- Fluent in at least one public cloud interface like MS Azure, AWS, or GCP
- Fluency with SCRUM, Kanban, Retrospectives, and other agile processes that enable a rapidly changing environment
- Demonstrated ability to distinguish between testing layers and match the correct approach to each situation
- Fluent in state-of-the-art techniques, standards, and procedures for software test development
- Being a responsive, flexible, accountable, a team player; capable of task prioritization and context switching to support multiple releases
- Ability to pivot quickly and seamlessly toward areas of need
- Adds value to teams independently without individual guidance
- Adjacent team members are better because of their efforts
- Strong interpersonal skills that meets or exceeds the needs of the team
- Consistently demonstrates the relentless pursuit of knowledge and growth that defines SAS culture
Responsibilities:
- Create and maintain the highest quality of test automation that fails fast, uses modern development techniques, and provides key data points to support metrics-based decision making.
- Apply your automated tests at every layer of the application stack, both inside and outside of our continuous delivery pipeline
- Share your creativity by leading effective exploratory testing sessions
- Produce key data that illustrates the quality of our applications and develop insight that drives the direction of quality engineering
- Work with your team to promptly triage test failures with precision and accuracy, maintaining the health of the build pipeline
- Work collaboratively with your development, product, operations, and support peers to encourage quality as a key design element is all that we do
- Challenge the status quo every day and never stop improving our quality engineering practices
- Accelerate test coverage using lean testing techniques
- Take a lead role in code reviews for product, test, and infrastructure code
- Protect our users from escaped defects, participate in support escalations, and value our Customer Experience above all else
- Understand the role of deployment, migration, security, and performance in the in our continuous delivery lifecycle
- Practice effective techniques for deploying and operating SAS software in a multi cloud environment
- Develop and maintain authentic data sets used to test our systems at an enterprise level
- Deploy and support high value test environments where needed
- Utilize observability and monitoring tools to proactively detect and remediate failures
- Build human networks and collaborate across teams and across divisions to evolve quality engineering at SAS
- Serve as a mentor to aspiring quality engineers and multiply your impact
SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.
#SAS #highlightedjob