Sr. Customer Success- Fraud

Job Locations IN-Mumbai
Requisition ID
Job Category
Travel Requirements

Job Description:


  • Customer facing profile with good communication skills
  • Hands on SAS skills on Eminer or VDMML is a MUST (3-5 years)
  • Min experience of 8-10 years on Analytical projects
  • Educational Background of Statistics, Econometrics or Quants is a MUST
  • Hands-on experience on analytical modeling in Fraud domain is a MUST
  • Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the Customer Success person to become a trusted advisor to our customers.
  • Responsible for customer communications and conflict resolution
  • Jointly define success with customers by understanding the business problems customers are trying to solve to best manage the adoption of the software and exceed customer expectations.
  • Create and execute Customer Success Plans that set the vision for strategic adoption and usage to align with the business needs and goals of the customer
  • Monitor Customer Success through metrics and other measurements.
  • Develop an understanding of SAS products and services available to help customers adopt and leverage the software to meet their goals and business needs
  • Discover opportunities for additional software, services, education and references and direct leads accordingly.

Introduce new versions of software to existing customers




Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed