Sr. Customer Success- Fraud

Job Locations IN-Mumbai
Requisition ID
2022-29004
Job Category
Sales/Pre-Sales
Travel Requirements
50%

Job Description:

 

  • Customer facing profile with good communication skills
  • Hands on SAS skills on Eminer or VDMML is a MUST (3-5 years)
  • Min experience of 8-10 years on Analytical projects
  • Educational Background of Statistics, Econometrics or Quants is a MUST
  • Hands-on experience on analytical modeling in Fraud domain is a MUST
  • Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the Customer Success person to become a trusted advisor to our customers.
  • Responsible for customer communications and conflict resolution
  • Jointly define success with customers by understanding the business problems customers are trying to solve to best manage the adoption of the software and exceed customer expectations.
  • Create and execute Customer Success Plans that set the vision for strategic adoption and usage to align with the business needs and goals of the customer
  • Monitor Customer Success through metrics and other measurements.
  • Develop an understanding of SAS products and services available to help customers adopt and leverage the software to meet their goals and business needs
  • Discover opportunities for additional software, services, education and references and direct leads accordingly.

Introduce new versions of software to existing customers

 

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