Senior Customer Success Manager

Job Locations BE-Tervuren
Requisition ID
20048899
Job Category
Sales/Pre-Sales
Travel Requirements
25%

We are currently seeking a Customer Success Manager (CSM) based in our Tervuren (BE) office.  In this role you will serve as a trusted advisor to our customers in the BeLux market to help them achieve success in adoption and modernization of their SAS software.

 

The CSM works strategically with their customers and account teams in a consultative manner by understanding their business goals to assist in building a success strategy to take the customer through the post-sale lifecycle. This ensures the customer has a strong plan for installation, adoption, usage and modernization.  The ultimate goal is to develop the customer into a SAS advocate by providing a great customer experience.

 

This position is an integral part of SAS’ long term relationship with its customers, and the efforts put forth by our CSM will directly impact the value realized and the ultimate success of the business relationship. Some of the key responsibilities are:

  • Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become a trusted advisor to our customers.
  • Jointly define success with customers by understanding the business problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations.
  • Create and execute Customer Success Plans that set the vision for strategic adoption and usage to align with the business needs and goals of the customer
  • Develop an understanding of SAS products and services available to help customers adopt and leverage the software to meet their goals and business needs
  • Discover opportunities for additional software, services, education and references and direct leads accordingly. 
  • Develops strategy to work with customers and internal resources to coordinate contract renewals and manage the protection of revenue for the existing renewal stream.

Knowledge, Skills and Abilities

  • Fluent level of French, Dutch & English
  • Proven track record within Sales and Relation Management
  • You will benefit from having worked in the software industry. To become successful, you should have an insight into the mechanics of how organizations can get the best out of their IT solutions.
  • Knowledge of SAS products, solutions and services preferred

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