Nice to meet you!

We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you’re looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you’ll find it here.

To prepare you for an opportunity with the Customer Success organization, SAS invests in your curiosity by providing you an intensive training program. The Technical Enablement Academy provides training in core SAS technology areas. You’ll learn to use SAS software to meet the complex computing and analytic needs of our customers. During the Technical Enablement Academy, key stakeholders provide guidance, coaching and expert feedback. You will also have an opportunity to achieve a professional SAS certification. To enable your successful transition to the Customer Success team, we will also provide best practices on customer interactions.

Start Date: July 2024

What you’ll do

The Customer Success Manager is responsible for establishing and building broad relationships with SAS customers to adopt and expand usage of their SAS software and solutions, to identify new opportunities, to foster referenceable relationships with SAS customers, and to engage with other SAS resources to bring the necessary domain and SAS expertise to assist with existing SAS implementations and identify new sales opportunities.

Plans, coordinates, and executes strategy associated with fostering adoption, generating revenue leads and building awareness. May be involved in increasing renewal revenue at each stage of the customer journey, working with a cross-functional SAS team. Directly supports business operations to achieve the strategic goals of the Customer Success organization.

You will:

• Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become a trusted advisor to our customers.
• Responsible for customer communications and conflict resolution
• Jointly define success with customers by understanding the business and/or IT problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations.
• Work with other SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content, events, email, social media and innovative campaign approaches.
• Build reports and analytics to provide key business insights used for data driven decision making.
• Lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts. Documents Customer Success Plan with customer and sales. Shares plan with sales, Professional Services and CIS.
• Monitor Customer Success through metrics and other measurements.
• Develop an understanding of SAS products and services available to help customers adopt and leverage the software to meet their goals and business needs.
• Discover opportunities for additional software, services, education and references and direct leads accordingly.
• Introduce new versions of software to existing customers.
• Follow up with customers to track satisfaction levels and to discover additional revenue opportunities; ensure customer is referenceable and share with Reference Management

What we’re looking for:

• Bachelor's or Master’s degree, preferably in a Technical or Business degree.
• Some relevant experience in sales, business partner relationship development, or technical functions within the technology industry will be an added bonus but not essential.
• Knowledge of basic sales techniques
• Good written, verbal, and interpersonal communications skills
• Good organizational skills
• Ability to work effectively in a team environment
• Ability to work in a fast paced, high-volume sales environment

 The nice to haves:

• Knowledge of SAS products, solutions and services preferred
• Academic or work experience with SAS, Python or programming in a third or fourth generation language

.Diverse and Inclusive

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.

Additional Information:

This position is based out of our  office in Warsaw, Poland.  You must be able to work in this office in a hybrid capacity in the area

SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.

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