We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.
We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you’re looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you’ll find it here.
To prepare you for an opportunity with the Customer Success organization, SAS invests in your curiosity by providing you an intensive training program. The Technical Enablement Academy provides training in core SAS technology areas. You’ll learn to use SAS software to meet the complex computing and analytic needs of our customers. During the Technical Enablement Academy, key stakeholders provide guidance, coaching and expert feedback. You will also have an opportunity to achieve a professional SAS certification. To enable your successful transition to the Customer Success team, we will also provide best practices on customer interactions.
Start Date: late June 2024
What you’ll do
The Customer Success Manager is responsible for establishing and building broad relationships with SAS customers to adopt and expand usage of their SAS software and solutions, to identify new opportunities, to foster referenceable relationships with SAS customers, and to engage with other SAS resources to bring the necessary domain and SAS expertise to assist with existing SAS implementations and identify new sales opportunities.
Plans, coordinates, and executes strategy associated with fostering adoption, generating revenue leads and building awareness. May be involved in increasing renewal revenue at each stage of the customer journey, working with a cross-functional SAS team. Directly supports business operations to achieve the strategic goals of the Customer Success organization.
You will:
What we’re looking for:
The nice to haves:
Diverse and Inclusive
At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.
Additional Information
Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.
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