Customer Success Operations Manager - Hybrid 

Nice to meet you!

We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.

About the job

The Customer Success Operations team is looking for a Customer Engagement Manager for a Maternity cover for aprox. 14 months. You develop and execute customer strategy and/or programs and manage a team to accomplish results through leading, planning, and implementing methods, strategies, and business initiatives.

As a Customer Engagement Manager, you will:

• Direct the development of company customer programs and services
• Use analytics to provide key business insights
• Interact with internal staff, clients/customers, subcontractors, and applicable SAS departments
• Be responsible for leadership in one or more of the following functions: Marketing, Customer Success, Education, TS ect
• Identifiy outreach opportunities through research, customer feedback, analytics, best practices, company or customer insights
• Collaborate with global personnel to confirm goals, requirements and priorities for supporting and improving reporting team
• Create shared visions and detailed plans with key stakeholders on how to maximize goals and programs through use of team resources, delivering measurable results
• Perform all functions related to leading and managing a dynamic team, including: determining resource needs and making requests for personnel, equipment, and other resources; recruiting, interviewing, performance management, improving performance standards and providing performance feedback and coaching; encouraging and fostering skill development and professional growth
• Establish and prioritize department responsibilities/objectives. Ensures that projects are completed on time following established procedures and schedules

Required Qualifications

• Previous experience in Customer Success Preferable managing, Manager experience in the technology sector, or shared services management experience required min 3 years experience.

• Bachelor's Degree, preferably in Business, Computer Science, or other related field.
• Equivalent combination of education, training and experience may be considered in place of the above qualifications.

• Leading Change. Driving organizational and cultural changes needed to achieve strategic objectives; catalyzing new approaches to improve results by transforming organizational culture, systems, or products/services; helping others overcome resistance to change

• Strategic Planning. Obtaining information and identifying key issues and relationships relevant to achieving a long-range goal; committing to a course of action to accomplish a long-range goal after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values 

• Emotional Intelligence Essentials. Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others’ emotions and behavior; leveraging insights to effectively manage own responses so that one’s behavior matches one’s values and delivers intended results.

• You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.

Benefits Highlights

• Our Recreation and Fitness center offers recorded fitness classes to help you fit movement into your day.
• Your well-being matters, and that's why we support all dimensions of your well-being by offering programs that reduce stress and distractions to help you remain healthy and productive.

Diverse and Inclusive

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.

Additional Information:

SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by law.

SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.

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