SAS Cloud Operational Administrator - Hybrid 

Nice to meet you!

We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.

About the job

The CIS is looking for a Cloud Platform Administrator to Installs, configures, maintains, supports, and services customer SAS cloud systems & environments hosted by SAS or deployed on the customer’s premises. 

You will be coming into a new and biggest growth area in SAS global. You will and have the chance to help to shape how we work in region while working for a variety of customers day-to-day.

As a Cloud Platform Admnistrator, you will:

• Deliver excellent customer service using a customer first and continuous improvement mindset.
• Provide hands-on administration, maintenance, and installation of SAS Enterprise software and solutions.
• Provide support for global PSD/Partner delivered batch jobs and automations.
• Manage day-to-day work through SAS Cloud ticketing systems using CIS best practices for ticket update quality and frequency.
• Use IT Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers.
• Create and maintain service documentation including runbooks, knowledge base articles, and wiki content.
• Configure, manage, monitor, and debug mid-tier software.
• Manage, monitor, and maintain container-based applications deployed in cloud container services.
• Develop tools and software to manage SAS and third-party software.
• Diagnose, document, report, and resolve system problems.
• Work directly with external customers and interface with other support teams and vendors.
• Participate in a 24x7x365 on-call rotation.

Additional Responsibilities 

• Provides total support for a software systems.
• Analyzes the data processing needs of users and operation personnel; proposes, designs, and implements hardware and software changes or programs to satisfy those needs 

Required Qualifications

• 5 years of experience in writing programs in more than one language required.
• Two years of experience in end user and system administrator consulting or providing other first-level consulting required
• Bachelor's degree in Computer Science, Mathematics, Statistics, or related quantitative field.
• Equivalent combination of education, training and experience may be considered in place of the above qualifications.
• You’re curious, passionate, authentic and accountable. These are our values and influence everything we do. 

Preferred Qualifications

• Knowledge of programming languages, operating systems, utilities, services, and editors for assigned area
• Career level of technical knowledge of the internal workings, diagnostic tools, and features of systems
• Aptitude for visualization of solutions for problems
• based on available documentation or runbooks
• Ability to script or write software programs that acknowledge the peculiarities of the underlying machine architecture
• Excellent written and oral communication skills
• Ability to work well with others and to problem-solve
• Ability to independently learn how to use new facilities quickly from supplied documentation
• Understands the interdependencies between multiple systems and software within a computing infrastructure
• Understanding of system architectures and infrastructures

Diverse and Inclusive

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.

Additional Information:

SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job level will be determined based on the applicant's education, skills, and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.

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