Senior Technical Support Software Engineer - Hybrid
Nice to meet you!
We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.
We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.
About the job
We are currently seeking an innovative and dedicated individual to join our Middle tier Technical Support team as a Systems Technical Support Engineer. In this role, you will provide technical support for the installation, configuration and deployment of SAS software running on Java Application Servers. Our team provide people the opportunity to become a products specialist and be part of a collaborative team with a supportive team spirit!
As a Middle Tier Senior Technical Support Engineer, you will:
- provide first and second level support for external and internal customers
- prioritize, diagnose, and manage customer reported problems including writing thorough, detailed problem descriptions
- prepare and review written documentation
- participate in installations of SAS software which utilize third party application servers
- record and managing confirmed software bugs
- provide product feedback to development and marketing
- build technical relationships with appropriate groups and individuals in development and with third party Java Runtime and application server providers
- reporti and track feature requests and problems with third party vendors
- provide both formal and informal training to Technical Support staff on various application server topics
- and perform other duties as assigned.
Work Location: “Position is open to work in SAS EMEA offices based on where the candidate is eligible to work”
Required qualifications
- Bachelor's degree in business, computer science, mathematics, or a related business or quantitative field
- Proven experience working in the middleware sector, e.g. Tomcat, Apache, WebSphere, etc.
- 5 or more years of experience programming, testing, software consulting, technical support or supporting complex software applications
- Work experience with architecture and deployment of enterprise class Java web applications
- Working knowledge of Windows and UNIX operating systems
- You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.
- An equivalent combination of related education, training and experience may be considered in place of the above qualifications.
Preferred qualifications
- Experience programming in Java.
- Working knowledge of SAS Visual Analytics.
- Working knowledge of SAS 9 Business Intelligence Platform client/server n-tier architecture or similar architecture
- Experience writing and debugging script files on Windows and UNIX.
- Knowledge of file system security
- Knowledge of TCP/IP and networks
- Familiarity with advanced web technologies including web authentication, DAV, SSL, web services, and SOAP
- Excellent written and verbal communication skills
- Ability to work with people of varied technical backgrounds
- Ability to handle deadlines in a multitasking environment
- Ability to resolve user questions through a combination of independent study, investigative programming, and collaborative efforts with team members
- Previous technical support experience
- Ability to travel as needed
Diverse and Inclusive
At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.
SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.
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