Manager, Customer Intelligence - Hybrid 

Nice to meet you!

We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.

About the job

As a complete SaaS solution, SAS Customer Intelligence 360 is a multichannel marketing hub that takes marketers beyond a traditional customer data platform with market-leading advanced audience creation, targeting and activation.

SAS Customer Intelligence R&D division produces leading-edge solutions for multichannel marketing with advanced audience creation, targeting and activation. The Customer Intelligence team is looking for a manager, that will be responsible for the management and prioritization of Customer Intelligence 360 software development projects and resources to ensure the achievement of department, division, and corporate objectives.

As a Manager, Customer Intelligence, you will:

• Organizes, develops, prioritizes, and assigns resources to deliver high quality, testable and scalable software solutions within established timelines, while adhering to R&D best practices and processes.
• Leads development project designs and enforces technical standards to ensure solutions execute correctly across various supported environments (i.e. browsers, devices, operating systems).
• Proactively leads and solicits the involvement of other project stakeholders (e.g. managers, developers, user interface and visual designers, product managers) to ensure implementation satisfies functional requirements and is consistent with established R&D standards.
• Manages and leads project scoping and scheduling; tracks progress of individual tasks and alerts executive management and stakeholders of concerns meeting schedules, while following established R&D standards.
• Manages product quality standards by ensuring functional, unit and performance testing is comprehensive and thorough; works closely with development and testing teams to verify test plans. Organizes, prioritizes and assigns resources to implement and resolve code changes related to enhancements, redesigns and/or bug fixes.
• Maintains accountability for the entire life cycle of the code including support for both internal and external consumers.
• Ensures the veracity of design and technical documentation to satisfy both internal and external consumers.
• Contributes to product or project direction through collaboration with Product Management, Marketing, Sales, Customers, and others within SAS.
• Provides technical leadership as appropriate for projects and to the team through mentoring, training, and managing the activities of the team.
• Manages all aspects of the department including teamwork, performance management, feedback, professional growth through collaboration with SAS human resources, SAS education and executive leadership.

Additional Responsibilities

• Responsible for tactical management of CI 360 Audience functional area of Customer Intelligence 360 Solution.
• Works with senior management to develop, prioritize, and assign project objectives and responsibilities to individual resources.
• Mentors, trains, and manages the daily activities of the team.
• May collaborate with product marketing, management, and others to refine product/project direction.
• Engages with upper management in major decisions and complex issues.

Required qualifications

• Strong knowledge in Java, microservices architecture, CI/CD, Kafka, Docker, Kubernetes and related development tools, procedures and methodologies
• Strong knowledge in AWS or Azure or other cloud-based systems
• Strong knowledge of REST API standards, Software as a service and Multi-tenant system
• Strong interpersonal, verbal and written communication, organizational, and problem-solving skills
• Ability to lead, manage and communicate goals to employees
• Ability to develop creative solutions to complex problems
• Ability to lead projects and adapt to changing priorities and deadlines
• Strong working knowledge of SAS products and their applications
• An equivalent combination of related education, training and experience may be considered in place of the above qualifications.
• Right to work in the UK
• You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.

Preferred qualifications  

• Base SAS, Viya and/or SAS ecosystem knowledge
• Knowledge and experience in using or developing customer intelligence products

Diverse and Inclusive

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.

Additional Information 

SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job level will be determined based on the applicant's education, skills, and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.

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