Cloud Platform Administrator – Remote or Hybrid | Ottawa, Canada

Nice to meet you!  

We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you’re looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you’ll find it here.

About the job  

Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”

If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences, or answering critical questions. Curiosity is our code, and the opportunities here are endless.

The SAS Cloud Operations Team is looking for an energetic and passionate individual to support SAS customers in our regulatory hosted environments. Our collaborative, fun, and innovative team partners together in a fast-paced environment, to foster creativity and support the contribution of new ideas. We strive to make a difference each step of the way!

 As a Cloud Platform Administrator, you will:  

• Collaborate dynamically with both internal and external SAS customers to offer expertise, mentoring and best practices related to enterprise application technology and architecture.
• Provide hands-on administration, maintenance, and installation of SAS Enterprise software and solutions for SAS Cloud customers hosted and remotely managed customers in our regulatory environments.
• Manage day-to-day work through SAS Cloud ticketing systems using ITIL best practices for Incident, Problem and Change management to meet and support Service Level Agreement requirements SAS Cloud customers, providing timely ticket updates with quality and frequency.
• Configure, manage, monitor, and debug mid-tier software.
• Manage, monitor, and maintain container-based applications deployed in cloud container services.
• Diagnose, document, report, and resolve system problems including the creation of runbooks, knowledge base articles, and wiki content.
• Work with global R&D, Product, Technical Support, and SAS IT teams to drive customer satisfaction and ensure service quality across all our hosted and remote managed customer environments.
• Participate in an on-call rotation (paid)

Security Clearance Requirement: 

Candidates must be eligible to obtain Canadian government security clearance and maintain the clearance throughout their employment as they will work in a protected space. 

Language Requirement : This role requires fluency in English. Additional proficiency in French is strongly preferred and will be considered an asset.

Required Qualifications

• Bachelor’s degree in computer science, Mathematics, Statistics, or related quantitative field.
• 5+ years of technical experience including:
• 1+ years of experience Enterprise Platform Support
• 2+ years of experience in systems support, user support, customer support, consulting, or training for enterprise class software and/or hardware.
• 2+ years of experience with Linux or Unix supporting enterprise class applications
• 1+ years of Kubernetes. 
• Excellent troubleshooting
• Working knowledge of various tools, open-source technologies, and cloud service
• Equivalent combination of related education, training and experience may be considered in place of the above qualifications.
• You’re curious, passionate, authentic, and accountable. These are our values and influence everything we do.

Preferred Qualifications

• 3+ Years of system administrator consulting
• 8 years of scripting in more than one language, architecting infrastructure and system designs.
• Experience working in complex computing environments
• Previous experience supporting Fed Ramp customers or customers in a highly regulated environment.
• Awareness of critical concepts in DevOps and Agile principles
• Configuration and managing databases such as MySQL, Mongo

Benefits highlights:

• Comprehensive medical, prescription, dental and vision plans and a health care spending account.
• Short- and long-term disability plans.
• Group RRSP matching program.
• Gym membership and fitness equipment reimbursement.
• Generous time away including vacation time, a variety of paid holidays, volunteer time off and unlimited sick days.
• Your well-being matters, and that’s why we support all dimensions of your well-being by offering programs that reduce stress and distractions to help you remain healthy and productive.

Diverse and Inclusive

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.

Additional Information

To qualify, applicants must be legally authorized to work in Canada and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. SAS provides a barrier-free workplace and embraces all qualified applicants with varied perspectives and backgrounds. If you’re a Canadian applicant with a qualified disability or a disabled veteran, you can request a reasonable accommodation if you are unable or limited in your ability to use www.sas.com/careers. For assistance, please email hrcan@sas.com.

Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.

SASCLOUD