Cloud Technical Lead - Hybrid, Toko
Reporting to: Manager, SAS Managed Cloud Services
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The SAS Cloud and Information Services (CIS) team delivers hosted and remotely managed SAS solutions across a global network of cloud providers. Operating through a highly collaborative, matrixed model with regional Centres of Excellence and global delivery hubs, the team is accountable for delivering secure, resilient, and high-performing environments that underpin exceptional customer experiences.
Join a team where reliability, innovation, and customer success are at the core of everything we do.
About the job
As a Cloud Technical Lead within SAS’s CIS division, you will take end-to-end technical ownership of hosted and managed SAS environments, acting as the primary technical authority across the service lifecycle—from implementation to steady-state operations.
This role goes beyond delivery. You will play a key role in proactively managing incidents, reducing downtime, and continuously improving service reliability, while working closely with global SAS teams to accelerate resolution and deliver better outcomes for customers.
As a Cloud Technical Lead, you will:
- Act as the technical lead and escalation point for customer environments, ensuring stability, performance, and availability.
- Leading proactive monitoring and incident prevention strategies to reduce downtime and improve customer experience.
- Driving incident, problem, and change management practices, ensuring alignment with ITIL standards and SLA commitments.
- Partnering with SAS R&D, Product, and Technical Support to resolve complex issues faster and influence product improvements based on field insights.
- Providing technical leadership from project initiation through go-live and into operations, ensuring seamless transitions and long-term reliability.
- Supporting post go-live activities, including upgrades, migrations, and optimization initiatives.
- Identifying and eliminating recurring issues through structured problem management and automation.
- Defining and tracking key service metrics (availability, performance, incident trends) aligned to customer success criteria.
- Ensuring adherence to SAS Cloud standards, security, and best practices.
- Managing and supporting containerized applications in cloud environments (e.g., Kubernetes-based platforms).
- Collaborating with customers and internal stakeholders to drive continuous service improvement and innovation.
- Mentoring and enabling team members through knowledge sharing and technical guidance.
- Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.
Required qualifications
- Fluent in Japanese (mandatory), with the ability to engage effectively with Japanese-speaking customers and stakeholders.
- Strong experience with cloud platforms (AWS, Azure preferred) and modern cloud architectures (hybrid/multi-cloud).
- Proven experience in technical leadership roles, managing complex, customer-facing environments.
- Solid understanding of DevOps practices, automation, and cloud-native technologies (containers, Kubernetes, CI/CD).
- Hands-on experience with application migrations, performance tuning, and large-scale enterprise systems.
- Strong grounding in IT Service Management (ITIL), especially incident, problem, and change management.
- Demonstrated ability to reduce incident frequency and improve system reliability through proactive measures.
- Excellent communication skills, with the ability to translate complex technical concepts into clear business outcomes.
- Experience working across multiple teams and stakeholders, driving alignment and timely delivery.
- A mindset focused on continuous improvement, ownership, and customer success.
Highlights
- At SAS, we invest heavily in our people. In this role, you will have opportunities to:
- Work on cutting-edge cloud and AI platforms at enterprise scale.
- Collaborate directly with global R&D, Product Engineering, and Cloud experts, gaining deep technical exposure.
- Access continuous learning programs, certifications, and internal mobility opportunities to grow your career.
- Expand your expertise across cloud architecture, automation, reliability engineering, and customer engagement.
- Take on increasingly strategic and high-impact responsibilities as you progress.
- We are committed to creating an environment where you can build deep expertise, broaden your skillset, and grow into senior technical or architectural leadership roles.
SAS supports your well-being with programs that reduce stress and distractions to help you stay healthy and productive.
You are welcome here.
At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.
Additional Information:
SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.
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