Technical Support Account Manager

Requisition ID
Job Category
Technical Support
Travel Requirements

Company Overview

Germany SAS


Technical Support Account Manager – SAS Premium Support


We are looking for a motivated person with technology background that wants combine his/her technology skills with more Customer Care and Account Management activities. The right candidate will join our Nordic SAS Technical Support Services Team in Sweden, with special responsibility for delivering our Premium Support Service: SAS Premium Support  


You will work with clients to understand their product use and promote best practice. You will provide support for assigned strategic customers. You will work close with our customers that are using and operating the SAS technology platform and serve as an advocate and escalation point for the customer. You will be acting as a liaison between the SAS divisions, providing input and guidance during the customer lifecycle and contributes as a stakeholder to the success of the customer’s relationship with SAS.


You will be one of our key resources delivering our Premium Support Service in Sweden, and in the Nordic region if needed.


This role distinguishes itself by the sheer variety of work involved. Customers will come from multiple sectors and you will build strong relationships with their key stakeholders. There will be plenty of opportunities to develop your skills within the world's largest privately owned software company.



Desired background:

  • Technology background, but wants to combine this with more Project/Account management related work
  • Working knowledge of one or more SAS applications and/or SAS Solutions
  • Working knowledge in Data Warehousing, Business Intelligence or Analytics
  • Knowledge of SAS 9 Architectures
  • Knowledge of Database technologies
  • Basic Knowledge of one or more operating systems (Windows, Linux)
  • Fluency in Swedish

Areas of responsibility:

  • Take ownership of the activities around the assigned Premium Support customers, and assist with selling Premium Support to new customers.
  • Proactively follow up and plan activities with customer, partner or SAS project teams.
  • Gather information to be able to recommend best way to solve problems and proactively help develop the customers SAS environment.
  • Lead customer workshops and drive new activities at the customer site.
  • Plan and lead monthly meetings onsite assigned customers.
  • Take care of customer reported incidents and document more complex issues that need the collaboration of other specialists.
  • Work with our international teams to share and gain knowledge, keeping our own knowledge systems updated.

We can offer an exciting job in a dynamic organization with a flat structure and a large international team behind you.


About SAS
“Big Data is the future”. It’s a cliché, isn’t it? You’ve heard it bandied about all over the place, but what does it mean? Whenever you go online, you give out data. And the number of internet users in the world is estimated at over 3.5 billion people. Think about it.


Data is everywhere. 2.5 quintillion (2,500,000,000,000,000) bytes of it are created every day. And the universe is a vast, complicated place. Anyone with the tools to understand this data, has the keys to unlock the world. SAS gives you the keys. Our powerful analytics software helps banks reach their customers more effectively. It enables local councils to tackle corruption and save valuable resources. And it analyses medical data to help doctors efficiently allocate organs for transplant operations.


However, in spite of our powerful technology, we are nothing without our people. Our founder Jim Goodnight says that 95% of his assets drive out of the gates every evening, and this is clearly shown in our corporate culture. We are frequently ranked as having a top workplace culture, and pride ourselves on creating an open, friendly environment which supports our employees and allows them to grow. We even have a castle!


And we need more people to join us. But not just anyone. We need you!


Interested? Please get in touch with Chris Dawson ( or +44 1628 490479)



Office Sweden




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Additional Information
To qualify, applicants must be legally authorized to work in Sweden, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. The level of this position will be determined based on the applicant's education, skills and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.


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