SAS is the global leader in analytics, with more than 40 years of industry leading innovation and award winning culture. Our employees are the heart of our business. With your help, we’ll continue to evolve and lead the way into the next frontier of analytics.
By joining the SAS Technical Support team, you will engage with customers post implementation by supporting their SAS environments. Most interaction will be remote with occasional onsite requirements. This is a global team with a follow-the-sun model. In supporting SAS technologies, you will enable customers to get the best results from their SAS solutions.
Reporting to the Senior Manager for Technical Support, the Senior Technical Support Engineer, will provide support for enterprise-class SAS deployment by applying knowledge of a particular platform or set of industry technologies. In this role, it is important to understand the complex interactions and dependencies between multiple SAS system components, servers, applications, security providers, storage systems, hardware, and third-party products. You will also need to routinely leverage that knowledge to resolve SAS customer issues and influence software direction.
The Senior Technical Support Engineer role will have the following responsibilities:
SAS helps organisations drive value from data. This includes detecting fraud, transforming customer experiences, and even finding cures for diseases. We give customers a 360-degree view of their business – from reporting on historical data, to real-time decisioning, through to forecasting future possibilities based on historical trends. We are also leading the way in the development of emerging technologies such as machine learning, deep learning and artificial intelligence.
If you are interested in furthering your career in analytics, there’s no better place than SAS. In joining SAS Australia, you will have access to many benefits including superannuation matching (up to 3%), holiday and leave entitlements, discounts on health insurance, social activities and more. Additionally, you can get your hands on new SAS technologies with access to free online training and lifelong learning opportunities.
With 2,500 employees in Asia Pacific and more than 14,000 worldwide, SAS has an extensive network of subject matter experts ready to apply their expertise to some of the world’s biggest challenges. The SAS Australian offices are located in; Sydney, Melbourne, Canberra, Brisbane and Perth. These offices are made up of approximately 200 employees and is the perfect place to be if you want a career in analytics. From a market standpoint, SAS has a dominating presence in over 83,000 customer sites, ranging from telecommunications, banking, retail, manufacturing, government and others.