As an Information Systems Engineer, you will support day-to-day mission critical operations of SAS’ complex global network. The Infrastructure as a Service (IaaS) Operations team is responsible for maintaining operational stability of SAS’ global internal and hosting network infrastructures. The engineer performs incident management, proactive operations, implements basic requests/changes and documents team procedures.

Major Responsibilities:

• Investigation and management of global and hosting network related incidents.
• Proactive management of network infrastructure to help reduce reactive incidents.
• Fulfill network related request and change tickets.
• Produce and maintain current documentation for areas of responsibility.

Total Years of Experience:

8+ years

Essential

• Bachelor's degree in Computer Science or other quantitative degree
• 8 years' experience supporting enterprise networks
• 8 years' experience with TCP/IP and WAN/LAN networking
• Should be able to work in 24x7 shift & on-call environment

Preferences

• Experience with Arista and Cisco Nexus/Catalyst switches
• Experience with Microsoft Azure networking
• Experience with F5 LTM/DNS load balancers
• Experience with Cisco and Palo Alto firewalls
• Knowledge of EIGRP and BGP routing protocols
• Experience with networking for virtualized server environments
• Experience with Cisco and/or Aruba Wireless Networking
• Experience with Cisco ISE
• Experience with Cisco AnyConnect and/or Ivanti/PulseSecure Remote Access solutions

Equivalent Essential

• Associates degree in the same fields plus 5 years of stated essential qualifications ~ OR ~
• High school diploma (GED) plus 5 years of stated essential qualifications

Additional

• Self-motivated and customer service focused
• Ability to interface with employees and customers of varying skill sets in a high-pressure environment
• Strong verbal, written and interpersonal communication skills; strong problem-solving skills

Diverse and Inclusive

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.

SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.

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