Business Development Manager, Enhanced Support - German speaker

Business Development Manager, Enhanced Support

Nice to meet you!

We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.

About the job

As a Business Development Manager within the Global Enhanced Support Business Development and Operation sub function in the Global Enhanced division, you will be responsible for developing and managing a strong pipeline of opportunities resulting in revenue growth of the portfolio of Enhanced Support offerings globally. Driving revenue growth and adoption of  Enhanced Support services is a key requirement for this role and will require developing and maintaining relationships with sales staff, customers, and internal and external stakeholders to ensure the successful positioning of Enhanced Support services for Cloud and Non-Cloud engagements. Involved in all stages of the sales cycle, you will work with account teams to identify new business opportunities, gather requirements, develop, and present proposals and value propositions, develop customer quotes and participate in contract negotiations, whilst also maintaining an accurate sales forecast to track deals through the pipeline.

As an Enhanced Support Business Development Manager, you will:

• Assist account teams to develop and close net new Enhanced Support pipeline and revenue opportunities.
• Work with account teams to proactively develop Enhanced Support sales strategies to drive recurring revenue in support of SAS software sales and renewals.
• Actively promote Enhanced Support services with customers and internal stakeholders.
• Participate in customer meetings to promote SAS and qualify, identify new opportunities for Enhanced Support.
• Prepare and deliver presentations and ‘sales pitches’ to a senior management level, both within SAS and with Customers.
• Work with account teams to pro-actively manage Enhanced Support opportunities through all stages in the sales process and maintain an accurate sales revenue forecast.
• Ensure that signed contracts are smoothly transitioned to operational teams and systems.
• Identify demand for new support offerings, build 'sales-friendly’ compelling collateral to support demand and build net new Enhanced Support pipeline and revenue.
• Develop new and repeatable business for the Global Enhanced Support business working with other functions to position these offerings appropriately through the development of compelling proposals.
• Establish ongoing, strong relationships with customers and internal stakeholders to develop long term partnerships based on trust and credibility that drive a roadmap of Enhanced Support services.
• Develop and maintain a productive relationship with software and SAS Cloud sales teams, working collaboratively on account goals and objectives, including alignment with pre-sales and customer success teams on messaging and the value proposition to the customer.
• Provide business development support to ongoing Enhanced Support sales opportunities by maintaining continuity with customers, sales, and delivery teams over the contract term.
• Develop and share all relevant content to capture and maintain best practices.
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Work Location: Heidelberg, Germany

Required qualifications 

• Bachelor's degree in a relevant field or relevant experience
• Minimum of eight years of experience researching, analyzing and/or reporting information related to specific area of assignment.
• Strong understanding of SAS Support processes and best practices through understanding of Sales, Customer Success, PSD, R&D & Cloud Team processes
• Exceptional interpersonal and communication skills, with the ability to build strong relationships with clients, internal teams, and senior management
• Analytical mindset with the ability to interpret data, draw insights, and make data-driven decisions
• Strong business acumen and ability to align global support activities with broader Support & SAS Company business objectives
• Demonstrated ability to identify process optimization and recommend service improvements

Preferred qualifications

• Bachelor's degree in a relevant field and/or proven services sales experience.
• Strong business acumen and ability to align Enhanced Support services with customer requirements and with broader Support & SAS Company business objectives.
• Strong negotiation and influencing skills.
• A clear understanding of sales strategies, strategic selling and negotiating skills in addition to an excellent knowledge of SAS solutions and services, architecture, and resources.
• Excellent understanding of SAS Support processes and best practices.
• Clear understanding of Sales, Customer Success, R&D & SAS Cloud Team processes.
• Strong interpersonal and communication skills, with the ability to build strong relationships with clients, internal teams, and senior management.
• Strong presentation and facilitation skills.
• Analytical mindset with the ability to interpret data, draw insights, and make data-driven decisions.
• Good conflict resolution and objection handling skills.
• An equivalent combination of related education, training and experience may be considered in place of the above qualifications.

Diverse and Inclusive

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.

Additional Information:

SAS is an equal opportunity employer. To qualify, applicants must be legally authorized to work, and should not require, now or in the future, sponsorship for employment visa status. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job level will be determined based on the applicant's education, skills, and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.

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