Manager, Renewals - Northern Europe  - Hybrid

Nice to meet you!

We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.

Location: Marlow (UK) or Oslo (Norway) or Copenhagen (Denmark) or Stockholm (Sweden) or Espoo (Finland) 

About the job 

The Customer Success team is seeking a Manager, Renewals to lead our renewals team across the UK and Nordics with the support of our newly created hub. The team comprises a group of Customer Success Renewal Specialists across Northern Europe, responsible for securing renewal revenue and ensuring timely billing. 

As a Manager Renewals, you will: 

• Lead, coach and advice to team members and management in all aspects of customer relationship management skills and techniques, territory management, policies and procedures, SAS software/hardware platforms, market trends, preparation of complex price quotations, and renewal proposal information as needed, and formulation of resolutions and responses related to unusually complex problems and exceptions. 

• Accountable for managing renewal forecasting and revenue to meet/exceed quarterly and yearly revenue targets as a team within an account base by minimizing cancellations, expanding the install base with new and existing use cases, securing renewal contracts, and pipeline generation for New Account Executives 

• Support CS Renewal Specialists as they execute win/win negotiation strategies for medium and large account contract renewals that optimize contract terms while protecting and enhancing customer trust. 

• Develop and document clear renewal strategies for customers based on industry best practices and leveraging data-driven decisions. 

• Works with and through CS leadership to ensure CS touchpoints occur throughout the customer renewal process. 

• Maximize account growth opportunities by playing a collaborative role on the account team and helping to drive incremental opportunities upon contract renewal. 

  Required qualifications 

• Good understanding of SaaS/subscription-based renewals models, applications and sales techniques. 
• Previous experience in a similar role. 

• Fluent in English. Additional Nordics languages will be a distinctive advantage.  

• Strong negotiation and objection handling skills that allow for value-based complex contract negotiations at the CXO level. 

• Strong leadership, team building, interpersonal & presentation skills. 

• Strong organizational, analytical, and planning skills. 

• Ability to work in a fast-paced, high-volume sales environment with faster turnaround.  

• Knowledge of SAS products, solutions and services, cloud technologies preferred. 

• Strong process management, financial acumen, and adherence to policy. 

Diverse and Inclusive

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.

 SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.