Senior Associate Customer Success Renewal Specialist 

Base location: Taipei or Beijing or Shanghai

On-site 

We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.

About the job

The Customer Success team is looking for an Associate Customer Success Renewal Specialist to support SAS’s customer retention and renewal strategy, on-time execution of renewals processes and contracts.

You will be owning and managing a portfolio of renewal contracts in an assigned territory and be responsible for building partnerships with internal stakeholders such as Sales and Customer Success Managers to secure every renewal.

As a Sr Associate Customer Success Renewal Specialist, you will:

• Own, drive and manage the renewals process in collaboration with the account team.
• Identify customer requirements, uncover roadblocks to ensure successful and on-time renewals for the account prior to the contract end date and execute all renewal back-end work in a timely manner for the assigned customer base.
• Collaborate with the cross-functional teams to fully understand and develop a clear renewal strategy for each customer based on data driven decisions.
• Secure and validate renewal orders, driving maximum renewal and up-selling from the install base.

Required Qualifications

• Full proficiency in Chinese (spoken & written).
• Business level proficiency in English language.
• Good organizational, customer management & excellent time management skills.
• Ability to work in a fast paced, high-volume sales environment.
• Strong process management, attention to details, and adherence to policy.
• You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.

Nice to have:

• 1-4 yrs’ working experience in a Customer Success, Consulting or Commercial department within a tech company.
• Understanding of SaaS/subscription-based renewals models, application and sales techniques.

Diverse and Inclusive

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.

Additional Information:

SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.

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