Nice to meet you!

We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.

About the job

SAS Infrastructure as a Service (IaaS) Team is a service organization responsible for providing IT support for our full spectrum of SAS Solutions to Infrastructure & Platform Services. 

IaaS Corporate Server Delivery Team is focused to support for our Infrastructure of Corporate domain. Additionally, the team works with other SAS IT teams to improve our service catalog offerings to our R&D and Corp teams who are leveraging our Corp infra.

As an Engineer in the SAS Infrastructure as a Service (IaaS) team, you will use your communication and technical skills to support internal customers in our internal corporate environment.  You will help design, implement, and support a large heterogeneous computing environment.  You will be responsible for helping to maintain Operational Level Agreements, and improve the performance, reliability, and standardization of our infra solutions.

Primary responsibilities: 

• Perform daily administration activities for all Infrastructure as a Service (IaaS) – Corporate domain Windows servers including analyzing, installing, modifying Operating Systems, storage, account administration.
• Assists with the planning (implementation and ongoing usage/forecasting/trending), design, setup and troubleshooting of such items as Operating Systems, systems management software, security software, backup software, productivity applications.
• Utilize trouble ticket system (ServiceNow) to address and resolve customer concerns.
• Work on all Request Items, Catalog Tasks, Decomm Tasks/RITMs and Changes related to Corp Infra.
• Interface with other SAS groups and departments to enhance the environment or resolve pending issues.
• Maintaining knowledge of diverse infrastructure architecture, security policies and standards and consistently applying these practices.
• Troubleshoot hardware, software, or performance problems.
• Develop step-by-step documentation for system support tasks.
• Technical Debt refreshes
• Security updates
• Instance and environment decommissions.
• To work with the Compliance team for audit evidence, benchmarks, and other compliance requirements for our regulated hosting environments
• Work with and configure Windows Updates for deployments and management

Required Qualifications

• Bachelor's degree in Computer Information Systems, Computer Science, or related quantitative field
• Minimum 3+ years of experience as a Senior Associate Information Systems Engineer in a heterogeneous, dynamic, customer-focused environment
• Excellent troubleshooting skills on Windows Operating System and VMware.
• Knowledge of operating systems, utilities, services, and editors for Windows OS  should have some understanding of Redhat Linux/Ubuntu/CentOS.
• Experience with infrastructure architecture including Servers, Network, Security, Storage and Backup Services to allow for efficient implementation and non-disruptive expansion and upgrades.
• Experience in scripting languages (PowerShell, Python, Bash etc) & automation tools.
• Participation in a 24x7 on-call rotation schedule.

Preferred Qualifications

• Collaborative team experience with superior problem-solving skills across both Linux and Windows.
• Ability to triage requests, issues with multiple admin resource groups.
• Understanding best practices around information security and data privacy in relation to system access and availability
• Experience with DevOps tools will be an added advantage

Diverse and Inclusive

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.

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