SAS Cloud Administrator

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What You’ll Do:

As a Cloud Systems Administrator for the Managed Application Services (MAS) team in SAS’s Cloud and Information Services (CIS) division, you will be responsible for all aspects of our hosted and remote managed SAS application environments, that includes:

• Working collaboratively with customers, analysts, developers and implementation team members to administer, manage, diagnose, debug, design, and prototype SAS and third-party enterprise class software systems, to deliver world class SAS service.
• Drive customer satisfaction & ensure service quality across all our hosted and remote managed customer environments.
• Working with global R&D, Product, Technical Support, and CIS teams to drive customer satisfaction and ensure a keen eye for continuous improvement, quality, efficiency, and automation with a passion to drive it in all aspects of the job.
• Use IT Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers.

Key Responsibilities

• Managing the administration, maintenance, and installation of SAS Enterprise software and solutions.
• Provide pre- and post-implementation documentation.
• Engineer solutions to ensure scalability and reliability.
• Integrate SAS software with systems and other third-party software.
• Engineer application implementations based on requirements and sizing assessments.
• Configure, manage, monitor and debug mid-tier software such as tcServer, JBoss, etc.
• Ensure SAS Cloud standards and best practices are adhered to and validated.
• Monitor, Diagnose, document, report, and resolve system problems raised by the customers and internal stakeholders.
• Work directly with external customers and interface with other support teams and vendors.

Reporting to

• Manager of SAS Cloud Operations

Expected Experience and Background

4+ years of technical experience including at least 3 of the 5 below:

• 1+ years of experience Enterprise Platform Support
• 1+ years of experience in systems support, user support, customer support, consulting, or training for enterprise class software and/or hardware.
• 1+ years of experience with UNIX or Linux supporting enterprise class applications. (Strongly preferred)
• 1+ years of experience in Cloud implementation/migration projects.
• 1+ Experience in ETL Operations

Preferred Qualifications

• Experience in Azure is preferred, while experience with other leading cloud platforms (AWS or GCP) is advantageous.
• Demonstrated experience on ITSM tools like JIRA, ServiceNow etc.
• ITIL certification preferred.
• Python and Ansible for automation.
• Kubernetes.
• Scripting experience (bash, powershell, etc).
• Installing and using SAS software and solutions.
• Programming in SAS.
• Developing, deploying and managing JavaEE web applications.
• Bachelor's degree in a quantitative field, preferably Computer Science, Information Technology or related field.
• You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.

Additional Skills and Abilities:

• Understanding of security, performance, server design, cross-platform architectures, SAS products, SAS solutions, storage, networking, and enterprise hardware.
• Proficiency with Linux system administration tasks including configuration, troubleshooting, and automation.
• Ability to write scripts or software programs that automate system and software administrations tasks.
• Familiarity with fundamental networking / distributed computing environment concepts.
• Excellent written and oral communication skills.
• Ability to work well with internal and external customers.
• Strong analytic, inductive, and deductive reasoning skills
• Ability to independently learn how to use new facilities quickly from supplied documentation.
• Understands the interdependencies between multiple systems and software within a computing infrastructure.
• Understanding of complex system architectures and infrastructures
• Prior experience working in Technical Support/Managed Services 

Travel

SAS Offers a hybrid approach to working. Travel is expected to client meetings and SAS offices when needed.

You are welcome here.

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. 

At SAS Australia, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through SAS’s technology and people and we welcome First Nations applicants. Please see our Reconciliation Action Plan for more information.

Additional Information:

SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.

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