Customer Success Manager- Hybrid, Location

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About the job

The Customer Success team is looking for a Customer Success Manager to focus on understanding customer goals, driving adoption, identifying growth opportunities, and working closely with sales and delivery teams to ensure long-term success and renewals.

Our team builds strong, trusted relationships with SAS customers to help them successfully adopt, use, and expand SAS solutions.

As a Customer Success Manager you will:

• Be the main post-sale contact and a trusted advisor for customers, from users to executives
• Understand customer business and IT goals and jointly define success
• Drive adoption through success plans, campaigns, events, and regular communication
• Monitor customer health, satisfaction, and success metrics
• Identify upsell, cross-sell, renewal, and reference opportunities
• Introduce new SAS solutions and product updates
• Collaborate with Sales, Professional Services, and other SAS teams to resolve issues and maximize value
• Gather feedback, spot trends, and continuously improve the customer experience
• Ensure all applicable security policies and processes are followed to support the organization's secure software development goals.
• Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.

Required qualifications

• Minimum 5 years of experience in  customer success, sales, partner management, or technology-related roles
• Bachelor’s degree in Business, Marketing, Computer Science, or similar
• Strong communication, organization, and relationship-building skills
• Solid understanding of sales fundamentals
• Ability to work independently and as part of a team in a fast-paced environment
• Knowledge of SAS solutions, cloud technologies (Cloud Fundamentals – Intermediate), and enterprise software is a plus
• Fluent in Polish and English.
• Willingness to travel occasionally
• Equivalent combination of related education, training and experience may be considered in place of the above qualifications.

Additional competencies, knowledge and skills

• Account Planning- Establishing a plan to achieve the sales objectives of an account, taking into consideration overall opportunities, customer business priorities and anticipated business changes, regional issues, past sales results, and available resources; taking action specified in the account plan, reviewing progress, and adjusting the plan as needed.

• Building Customer Relationship- Ensuring that the customer’s internal or external needs are met; building productive relationships with high-priority customers; taking accountability for customer satisfaction and loyalty; using appropriate interpersonal techniques to prevent and resolve escalated customer complaints and regain customer confidence. 

• Creating Demand Through Insight- Identifying the targeted account’s business challenges and needs and their probable causes; providing and provoking convincing insights that compel decision makers to discover or reconsider unrecognized problems and opportunities and the value of addressing them with new solutions to achieve better long-term results (e.g., profitability, revenue, market share). 
  
  
  

Benefits highlights 

• Our Recreation and Fitness Center offers recorded fitness classes to help you fit movement into your day.
• SAS supports your well-being with programs that reduce stress and distractions to help you stay healthy and productive.

You are welcome here.

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. 

Additional Information:

SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.

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