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Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”    If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.    What we do   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.    What you’ll do As a Software Developer at SAS, you will provide daily problem/request support for the Orion application. You should have experience with incident management/fulfillment and will work directly with other Orion staff and users to service needs. You will be responsible for first level contact with users, and you will address problems from beginning to end, multi-tasking across multiple problems at any point in time   What we’re looking for - You’re curious, passionate, authentic and accountable. These are our valuesand influence everything we do. - You have a bachelor’s degree in Computer Science, Engineering, or a related quantitative field. - Proficiency in SAS Programming (Application Dispatcher, SAS/Intranet, SAS Macros). - 5+ years of software development/programming experience.  - 3+ years of experience in web development. - Proficiency with Oracle Database using PL/SQL Developer. - Expertise in creating and using ORACLE views, procedures and functions. - Understanding of Data Architecture and Data Modeling. - Ability to communicate in English   The nice to haves - SAS Visual Analytics/Viya. - SAS Data Management platform. - Java development and Angular experience. - JavaScript/CSS/HTML5. - Familiar with Agile/scrum/Kanban.   Other knowledge, skills, and abilities - Pro-active. - Excellent communication skills. - Flexibility with changing priorities. - Some light travel as needed may be required.   Why SAS We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.    Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.   SAS looks not only for the right skills, but also a fit to our core values. We seek colleagues who will contribute to the unique values that makes SAS such a great place to work. We look for the total candidate: technical skills, values fit, relationship skills, problem solvers, good communicators and, of course, innovators. Candidates must be ready to make an impact.   Additional Information: Equivalent combination of education, training and experience may be considered in place of the above qualifications. The level of this position will be determined based on the applicant's education, skills and experience. Resumes may be considered in the order they are received.    SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.   All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action

Summary The Customer Success Manager is responsible for establishing and building broad relationships with SAS customers to identify strategic opportunities and engages with other SAS resources to bring the necessary domain and SAS experience to assist with development of new sales initiatives as well as existing SAS implementations. Plans, coordinates and executes strategy associated with fostering adoption, generating leads and building awareness. Maybe be involved in increasing renewal revenue at each stage of the customer journey working with a cross-functional SAS team. Directly supports business operations to achieve the strategic goals of the Customer Success organization. Primary Responsibilities - Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become a trusted advisor to our customers.  - Responsible for customer communications and conflict resolution - Jointly define success with customers by understanding the business problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations. - Works with other SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content, events, email, social media and innovative campaign approaches. - Builds reports and analytics to provide key business insights used for data driven decision making. - Lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts. - Monitor Customer Success through metrics and other measurements. - Develop an understanding of SAS products and services available to help customers adopt and leverage the software to meet their goals and business needs - Discover opportunities for additional software, services, education and references and direct leads accordingly.  - Introduce new versions of software to existing customers. - Follows up with customers to track satisfaction levels and to discover additional revenue opportunities; ensure customer is referenceable and share with Reference Management - Compiles feedback from end users in the department/SAS stakeholders to identify recurrent system problems or new system needs. - Participates on cross-functional teams with the goal of ensuring consistency, accuracy, quality and globalization of customer success initiatives across major geographies. - Collaborates with marketing staff and other customer success staff to integrate and complement strategies and share best practices across multiple channels. - Stays abreast of related industry trends and technologies. Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.   Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action. #LI-JE1 #LI-HYBRID

Summary The Customer Success Manager is responsible for establishing and building broad relationships with SAS customers to identify strategic opportunities and engages with other SAS resources to bring the necessary domain and SAS experience to assist with development of new sales initiatives as well as existing SAS implementations. Plans, coordinates and executes strategy associated with fostering adoption, generating leads and building awareness. Maybe be involved in increasing renewal revenue at each stage of the customer journey working with a cross-functional SAS team. Directly supports business operations to achieve the strategic goals of the Customer Success organization. Primary Responsibilities - Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become a trusted advisor to our customers.  - Responsible for customer communications and conflict resolution - Jointly define success with customers by understanding the business problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations. - Works with other SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content, events, email, social media and innovative campaign approaches. - Builds reports and analytics to provide key business insights used for data driven decision making. - Lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts. - Monitor Customer Success through metrics and other measurements. - Develop an understanding of SAS products and services available to help customers adopt and leverage the software to meet their goals and business needs - Discover opportunities for additional software, services, education and references and direct leads accordingly.  - Introduce new versions of software to existing customers. - Follows up with customers to track satisfaction levels and to discover additional revenue opportunities; ensure customer is referenceable and share with Reference Management - Compiles feedback from end users in the department/SAS stakeholders to identify recurrent system problems or new system needs. - Participates on cross-functional teams with the goal of ensuring consistency, accuracy, quality and globalization of customer success initiatives across major geographies. - Collaborates with marketing staff and other customer success staff to integrate and complement strategies and share best practices across multiple channels. - Stays abreast of related industry trends and technologies. Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.   Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action. #LI-JE1 #LI-HYBRID

Summary The Customer Success Manager is responsible for establishing and building broad relationships with SAS customers to identify strategic opportunities and engages with other SAS resources to bring the necessary domain and SAS experience to assist with development of new sales initiatives as well as existing SAS implementations. Plans, coordinates and executes strategy associated with fostering adoption, generating leads and building awareness. Maybe be involved in increasing renewal revenue at each stage of the customer journey working with a cross-functional SAS team. Directly supports business operations to achieve the strategic goals of the Customer Success organization. Primary Responsibilities - Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become a trusted advisor to our customers.  - Responsible for customer communications and conflict resolution - Jointly define success with customers by understanding the business problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations. - Works with other SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content, events, email, social media and innovative campaign approaches. - Builds reports and analytics to provide key business insights used for data driven decision making. - Lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts. - Monitor Customer Success through metrics and other measurements. - Develop an understanding of SAS products and services available to help customers adopt and leverage the software to meet their goals and business needs - Discover opportunities for additional software, services, education and references and direct leads accordingly.  - Introduce new versions of software to existing customers. - Follows up with customers to track satisfaction levels and to discover additional revenue opportunities; ensure customer is referenceable and share with Reference Management - Compiles feedback from end users in the department/SAS stakeholders to identify recurrent system problems or new system needs. - Participates on cross-functional teams with the goal of ensuring consistency, accuracy, quality and globalization of customer success initiatives across major geographies. - Collaborates with marketing staff and other customer success staff to integrate and complement strategies and share best practices across multiple channels. - Stays abreast of related industry trends and technologies. Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.   Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action. #LI-JE1 #LI-HYBRID

Summary The Customer Success Manager is responsible for establishing and building broad relationships with SAS customers to identify strategic opportunities and engages with other SAS resources to bring the necessary domain and SAS experience to assist with development of new sales initiatives as well as existing SAS implementations. Plans, coordinates and executes strategy associated with fostering adoption, generating leads and building awareness. Maybe be involved in increasing renewal revenue at each stage of the customer journey working with a cross-functional SAS team. Directly supports business operations to achieve the strategic goals of the Customer Success organization. Primary Responsibilities - Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become a trusted advisor to our customers.  - Responsible for customer communications and conflict resolution - Jointly define success with customers by understanding the business problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations. - Works with other SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content, events, email, social media and innovative campaign approaches. - Builds reports and analytics to provide key business insights used for data driven decision making. - Lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts. - Monitor Customer Success through metrics and other measurements. - Develop an understanding of SAS products and services available to help customers adopt and leverage the software to meet their goals and business needs - Discover opportunities for additional software, services, education and references and direct leads accordingly.  - Introduce new versions of software to existing customers. - Follows up with customers to track satisfaction levels and to discover additional revenue opportunities; ensure customer is referenceable and share with Reference Management - Compiles feedback from end users in the department/SAS stakeholders to identify recurrent system problems or new system needs. - Participates on cross-functional teams with the goal of ensuring consistency, accuracy, quality and globalization of customer success initiatives across major geographies. - Collaborates with marketing staff and other customer success staff to integrate and complement strategies and share best practices across multiple channels. - Stays abreast of related industry trends and technologies. Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.   Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action. #LI-JE1 #LI-HYBRID

Job Description   We are looking for a Software Development Engineer in Test. - Designs, develops, and executes high quality, flexible and scalable applications, frameworks, and tools. - Designs, develops, and executes test plans, and test scenarios. - Automate tests, analyze test results to ensure existing functionality and recommend corrective action. - Identify, track, and verify defects in the software. - Maintain and enhance existing automated test suites. - Review relevant documentation. - Collaborate with members of the development and testing teams to understand the domain/business requirements. - Work closely with local as well as remote dev/test teams to ensure timely deliveries. - Communicate accurate status, risks, and perform other duties as may be assigned.  Requirement - Good knowledge in programming languages – C++, C, Java, Python, JavaScript - Sound knowledge in Selenium automation framework and cucumber - Knowledge of REST API testing - Knowledge of Unit testing methodologies - Knowledge of (or willingness to learn) Base SAS programming - Ability to work on Windows and Linux - Basics of computer graphics concepts and terminologies related to graphs (good to have) - Willingness to work in different technologies and programming environments - Sound in fundamentals of object-oriented principles and related design aspects - Strong verbal and written communication skills - Strong problem-solving skills  Mandatory Skills - Experience with software testing techniques and the use of UI driven automation tools (i.e. Selenium) a plus - Strong troubleshooting and debugging skills. - Strong programming skills - Good understanding of testing concepts, including working in an agile environment - Experience in Java/HTML5/JavaScript/JSON/Python/Base SAS is a plus. - Knowledge of REST API testing. - Familiar with API testing tools like Postman and/or Python Robot framework a plus - Experience on Windows as well as UNIX - Ability to think analytically and effectively communicating problems and fixes. - Works independently or with a team  Preferred: - Expertise in test automation using Selenium framework - Expertise REST API automation using Robot framework - Knowledge of Base SAS programming  Total Years of Relevant experience 2 to 4 years of experience developing software applications and/or automation testing of software systems.

Database Analyst Assistant – Work/study training program 2022   Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”    If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.    What we do   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.    What you’ll do We’re looking for a Database Analyst Assistant to join the Marketing Sciences, Reporting and Analytics team, specialized in the collection and analysis of data from different channels, as a source of information for the development and management of digital and commercial strategies.   You will: Join a team consisting of 6 students and you will report weekly to your manager on the following assignments:   - Be in charge, with the rest of the team, of the data quality on our database for the countries previously mentioned. - Communicate with the different countries on projects to improve and enrich the database. - Contribute to the targeting of the marketing campaigns. - Integrate and qualify daily the incoming contacts from our website and other digital sources in our CRM. - Analyze the results of your projects and propose recommendations to optimize future tasks: performance indicators with progress of key projects. - As a full member of the Marketing Sciences & Analytics team, you may be involved in new projects that contribute to improve the marketing performance  What we’re looking for - Enrolled in Bachelor / Master's degree in Data / E-business - Fluent in French and English (written and spoken) - Spanish/Portuguese skills could be appreciate - Analytical mindset and passionate by Data Quality - Team spirit and ability to work proactively - Good abilities for reporting on his/her own progress. - Organized and rigorous - Working knowledge of Microsoft Office, especially Excel, Word and Powerpoint - Open and innovative mindset - You’re curious, passionate, authentic and accountable. These are our valuesand influence everything we do.    Other knowledge, skills, and abilities - Work in an international team and culture - Be part of innovative projects in the Analytics area and develop soft skills - Be trained on SAS software   Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.   Conditions: Contract:  Work/study training program starting on August – September 2022 Location : Grégy-Sur-Yerres (77) Duration : 12 months or 24 months   Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action. #LI-MS2 #LI-HYBRID

Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”    If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.    What we do   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.    What you’ll do Summary:  Engages in a role that directly supports consulting services operations in an effort to achieve the strategic goals of the Consulting Division. Leverages domain and industry expertise. Interacts with internal staff, clients/customers, Business Units, subcontractors, and applicable departments at SAS.    Primary Responsibilities:  Local Delivery Management Office (DMO) tasks - Support implementation of quality produced documentation, including any new or existing processes and templates, across all projects - Support the publication and transmittal of project communication, including but not limited to, MOMs, workshop documentations, project status reports, attendance reports, across all projects - Take on major ownership of governance and enforcement of project resource time sheets and attendance compliance across all projects and portfolios - Assist in enforcing change control process across all projects and portfolios - Co-ordination of publication, review and sign-off of major project management deliverables - Support project managers and ensure process for project creation and maintenance is updated by PMs including deliverables tracking against time and cost  - Monitoring of resource utilization for all PSD resources and take instructions from DMO manager   Regional DMO tasks - Involved in ASEAN DMO Shared Services team members by supporting Consulting Contracts Operations (CCO) and Project Resource Operations (PRO)  team members    What we’re looking for To be successful in this role, you will have the following qualifications & experience:  - Diploma, preferably in Business, Computer Science, Accounting or related field. - 2 years of working experience in monitoring project financial - Typically requires five years’ relevant experience - A self-starter and independent individual - Excellent interpersonal, oral, and written communication skills - Excellent organizational and problem-solving skills - Ability to manage multiple initiatives simultaneously - Excellent knowledge and competence handling process oriented tasks - Proven time management and planning skills - Ability to give attention to detail and accuracy - Able to work effectively with internal colleagues across ASEAN countries Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.   Additional Information All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action.   #LI-DK

Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”    If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.    What we do   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.    What you’ll do The Customer Success Manager is responsible for establishing and building broad relationships with SAS customers to identify strategic opportunities and engages with other SAS resources to bring the necessary domain and SAS experience to assist with development of new sales initiatives as well as existing SAS implementations.   Responsibilities: - Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become a trusted advisor to our customers.  - Responsible for customer communications and conflict resolution - Jointly define success with customers by understanding the business problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations. - Works with other SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content, events, email, social media and innovative campaign approaches. - Builds reports and analytics to provide key business insights used for data driven decision making. - Lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts. - Monitor Customer Success through metrics and other measurements. - Develop an understanding of SAS products and services available to help customers adopt and leverage the software to meet their goals and business needs - Discover opportunities for additional software, services, education and references and direct leads accordingly.  - Introduce new versions of software to existing customers. - Follows up with customers to track satisfaction levels and to discover additional revenue opportunities; ensure customer is referenceable and share with Reference Management - Compiles feedback from end users in the department/SAS stakeholders to identify recurrent system problems or new system needs. - Participates on cross-functional teams with the goal of ensuring consistency, accuracy, quality and globalization of customer success initiatives across major geographies. - Collaborates with marketing staff and other customer success staff to integrate and complement strategies and share best practices across multiple channels. - Stays abreast of related industry trends and technologies.  Additional Responsibilities: - Develops strategy to work with customers and internal resources to coordinate contract renewals. - Manages the protection of revenue for the existing renewal stream. - Assesses account needs and recommend appropriate solutions by applying knowledge of Institute marketing goals and objectives, SAS applications, supported hardware platforms, marketing and business trends, and industry knowledge. - Works closely with virtual sales team, account managers and executives to facilitate timely response to highly qualified, high revenue potential leads What we’re looking for - Knowledge of basic sales techniques - Good written, verbal, and interpersonal communications skills - Good organizational skills - Ability to work and learn independently - Ability to work effectively in a team environment - Ability to travel occasionally - Ability to work in a fast paced, high volume sales environment - Knowledge of SAS products, solutions and services preferred - Good knowledge of SAS technology, architecture and resources; and - Good knowledge of Cloud technologies (Cloud Fundamentals Intermediate) is a must - Typically requires a minimum of five years of experience in sales, business partner relationship development, or technical functions within the technology industry.  Experience in at least one vertical market preferred. - You’re curious, passionate, authentic and accountable. These are our valuesand influence everything we do. Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.     Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action.   #LI-RN

  We are currently seeking a Customer Success Manager (CSM) based in our Madrid office. The role main responsibilities are as follows: - Jointly define success with customers by understanding the business problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations. - Create and execute Customer Success Plans that set the vision for strategic adoption and usage to align with the business needs and goals of the customer. - Develop an understanding of SAS products and services available to help customers adopt and leverage the software to meet their goals and business needs. - Discover opportunities for additional software, services, education and references and direct leads accordingly. - Develops strategy to work with customers and internal resources to coordinate contract renewals and manage the protection of revenue for the existing renewal stream. - Serve as primary post-sale contact and interface between the Customer and SAS functions and systems to ensure timely payment of renewal fee. - Report back to manager, CSM on Progress.   Knowledge, Skills and Abilities - Fluent level of Spanish & English. - Proven track record within Sales and Relation Management. - Ability to develop and execute strategies and support tactics to ensure maximum revenue. - Good written, verbal and interpersonal skills. - Good organizational skills. - Ability to work and learn independently. - Good cold calling skills. - Problem Solving. - Portfolio management - You will benefit from having worked in the software industry. To become successful, you should have an insight into the mechanics of how organizations can get the best out of their IT solutions. - Knowledge of SAS products, solutions and services preferred. SAS Institute is the world's largest privately-owned software company and leader in Business Intelligence & Business Analytics. Since 1976, we have given our customers insight into seeing new opportunities and making the right decisions faster using user-friendly analytical software. We are the world's leader in the business analysis market and consists of more than 14,000 professionals worldwide. We serve more than 80,000 of the largest companies and organizations in 148 countries around the world, including 96 of the 100 best in Fortune Global 500.

Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”    If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.    What we do   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.    Summary The Customer Success Manager is responsible for establishing and building broad relationships with SAS customers to identify strategic opportunities and engages with other SAS resources to bring the necessary domain and SAS experience to assist with development of new sales initiatives as well as existing SAS implementations. Plans, coordinates and executes strategy associated with fostering adoption, generating leads and building awareness. Maybe be involved in increasing renewal revenue at each stage of the customer journey working with a cross-functional SAS team. Directly supports business operations to achieve the strategic goals of the Customer Success organization.   Primary Responsibilities: - Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become a trusted advisor to our customers.  - Responsible for customer communications and conflict resolution - Jointly define success with customers by understanding the business problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations. - Works with other SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content, events, email, social media and innovative campaign approaches. - Builds reports and analytics to provide key business insights used for data driven decision making. - Lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts. - Monitor Customer Success through metrics and other measurements. - Develop an understanding of SAS products and services available to help customers adopt and leverage the software to meet their goals and business needs - Discover opportunities for additional software, services, education and references and direct leads accordingly.  - Introduce new versions of software to existing customers. - Follows up with customers to track satisfaction levels and to discover additional revenue opportunities; ensure customer is referenceable and share with Reference Management - Compiles feedback from end users in the department/SAS stakeholders to identify recurrent system problems or new system needs. - Participates on cross-functional teams with the goal of ensuring consistency, accuracy, quality and globalization of customer success initiatives across major geographies. - Collaborates with marketing staff and other customer success staff to integrate and complement strategies and share best practices across multiple channels. - Stays abreast of related industry trends and technologies.  Addiotional Responsibilities: - Directs internal Institute resources, including pre-sales and post-sales services, contracts, etc. in order to reach objectives. - Assumes consultative role in dealing with technical issues and interpreting applications needs; prepares customer profiles based on needs analysis of hardware, software, applications, and user levels. - Conducts extensive follow-up with customers to track satisfaction levels and uncover additional sales opportunities. - Prepares and delivers presentations to customers at the highest level of management. - Effectively manages business expenses What we’re looking for - Bachelor's degree, preferably in Business, Marketing, MIS or related field. - Typically requires a minimum of five years (career level) or eight years (senior level) of experience in sales, business partner relationship development, or technical functions within the technology industry.  - Experience in at least one vertical market preferred. - You’re curious, passionate, authentic and accountable. These are our valuesand influence everything we do.   Other knowledge, skills, and abilities - Good knowledge of basic sales techniques - Good written, verbal, and interpersonal communications skills - Good organizational skills - Ability to work and learn independently - Ability to work effectively in a team environment - Ability to travel occasionally - Ability to work in a fast paced, high volume sales environment - Knowledge of SAS products, solutions and services preferred - Advanced knowledge of SAS technology, architecture and resources; and - Advanced knowledge of Cloud technologies (Cloud Fundamentals Intermediate) is a must Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.     Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action.   #LI-DK

We are currently seeking a Customer Success Manager (CSM) based in our Lisbon office. the role is focused on Digital Touch accounts located in Portugal and Spain   The main role responsibilities are: - Serve as primary post-sale contact and interface between the Customer and SAS functions and systems to ensure timely payment of renewal fee. - Monitor Customer Health through metrics and other measurements. - Discover opportunities for additional software, services, educations and references. - Manage progress on Data Enrichment for contacts by the field. - Interface to Retention marketing executive team to get campaigns / journeys executed. - Engage in Community activities like Ask-the-Expert or similar. - Support and consult partners in technology questions when building deal configuration. - Enablement of partners in SAS technology from current to cloud based architectures. - Report back to manager, CSM on Progress. For Large Accounts: - Jointly define success with customers by understanding the business problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations. - Create and execute Customer Success Plans that set the vision for strategic adoption and usage to align with the business needs and goals of the customer. - Develop an understanding of SAS products and services available to help customers adopt and leverage the software to meet their goals and business needs. - Discover opportunities for additional software, services, education and references and direct leads accordingly. - Develops strategy to work with customers and internal resources to coordinate contract renewals and manage the protection of revenue for the existing renewal stream. Knowledge, Skills and Abilities - Fluent level of Portuguese, Spanish & English. - Proven track record within Sales and Relation Management. - Good understanding of Digital programs. - Ability to develop and execute strategies and support tactics to ensure maximum revenue. - Good written, verbal and interpersonal skills. - Good organizational skills. - Ability to work and learn independently. - Good cold calling skills. - Problem Solving. - Portfolio management. - You will benefit from having worked in the software industry. To become successful, you should have an insight into the mechanics of how organizations can get the best out of their IT solutions. - Knowledge of SAS products, solutions and services preferred.

Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”    If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.    What we do   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.    What you’ll do The Management Staff of Customer Success is responsible for leading and developing a high-performing, expert team of Customer Success Managers with the goal of supporting the customer from onboarding through technology adoption and use expansion. This t expert team is an integral part of SAS’ long-term relationship with its customers, and the efforts put forth by this team will directly impact the value realized and the ultimate success of the business relationship. Develops programming to support the company’s customer retention and renewal strategy; Being customer’s voice, and revenue driver force within SAS, actively participating in PTG, customer segmentation and ensuring proactive offering will be delivered to customers through high/low/digital touch.     You will: - Directly manage a team of Customer Success Managers. The Management level will manage both technical requirements & ERR,  drive strategic and high potential customer success activities within the responsible geography, build trust with key decision-makers and support the Customer Success team in building and executing actionable Customer Success plans in these accounts. - Determine equitable territory assignments; set and review performance goals and establishes priorities for all reporting staff - Develop procedures and guidelines to support complete territory/segmentation account management processes. - Serve as an advisor and resource to team members and management in all aspects of customer relationship management skills and techniques, territory/segment management, policies and procedures, SAS software/hardware platforms, market trends and preparation of complex - Customer Success Plans as needed, and formulation of resolutions and responses related to unusual complex problems and exceptions. - Assumes a leadership role in collaborating with Sales Business Units; PSD, Education, and Marketing to improve the customer experience by making suggestions for process enhancements and educating their staff. - Participates with CSM’s and support staff in customer calls and presentations, goal identification, evaluation of account needs, and design of appropriate strategies. - Monitors new staff during their initial training program period and evaluates their skills throughout the program based on training objectives; identifies internal training needs and makes recommendations where appropriate. - Keeps abreast of customer relationship management methodologies and practices. - Promotes and utilizes SAS selling concepts and techniques. - Delivers timely and accurate reports to management. - Performs other duties as assigned. Additional Responsibilities - Review strategy of customers engagement and Directs internal Institute resources, including pre-sales and post-sales services, contracts, etc. in order to reach geo objectives. - Attend customer follow-up meetings regularly to ensure satisfaction levels and uncover additional up/cross-sales opportunities - Assign appropriate ERR goals and assignments to Customer Success staff; determines optimal utilization of staff and resources to achieve Customer Success goals. - Timely and accurate forecast (PTG) of Existing Recurring Revenue for Customer Accounts under control of their Customer Success team - Ensure ERR Risks are created and maintained in Orion by the Customer Success team for customers under their control and a mitigation plan is documented and communicated to all SAS stakeholders   What we’re looking for - Knowledge of complex computer software products, solutions, services, hardware and/or software acquisition cycles, and buying influences. - Ability to relate technical and business concepts to SAS applications and user needs. - Strong leadership, team-building, and presentation skills. - Excellent written, verbal, and interpersonal communication skills. - Strong organizational, analytical, and planning skills - Ability to travel - Typically requires eight years experience in customer or business partner relationship management, sales or marketing of software, hardware, related training products and/or services. Two years in a leadership role. - You’re curious, passionate, authentic and accountable. These are our valuesand influence everything we do.   Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.     Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action.   #LI-RN

Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”    If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.    What we do   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.    Summary The Customer Success Manager is responsible for establishing and building broad relationships with SAS customers to identify strategic opportunities and engages with other SAS resources to bring the necessary domain and SAS experience to assist with development of new sales initiatives as well as existing SAS implementations. Plans, coordinates and executes strategy associated with fostering adoption, generating leads and building awareness. Maybe be involved in increasing renewal revenue at each stage of the customer journey working with a cross-functional SAS team. Directly supports business operations to achieve the strategic goals of the Customer Success organization.   Primary Responsibilities: - Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become a trusted advisor to our customers.  - Responsible for customer communications and conflict resolution - Jointly define success with customers by understanding the business problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations. - Works with other SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content, events, email, social media and innovative campaign approaches. - Builds reports and analytics to provide key business insights used for data driven decision making. - Lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts. - Monitor Customer Success through metrics and other measurements. - Develop an understanding of SAS products and services available to help customers adopt and leverage the software to meet their goals and business needs - Discover opportunities for additional software, services, education and references and direct leads accordingly.  - Introduce new versions of software to existing customers. - Follows up with customers to track satisfaction levels and to discover additional revenue opportunities; ensure customer is referenceable and share with Reference Management - Compiles feedback from end users in the department/SAS stakeholders to identify recurrent system problems or new system needs. - Participates on cross-functional teams with the goal of ensuring consistency, accuracy, quality and globalization of customer success initiatives across major geographies. - Collaborates with marketing staff and other customer success staff to integrate and complement strategies and share best practices across multiple channels. - Stays abreast of related industry trends and technologies.  Addiotional Responsibilities: - Directs internal Institute resources, including pre-sales and post-sales services, contracts, etc. in order to reach objectives. - Assumes consultative role in dealing with technical issues and interpreting applications needs; prepares customer profiles based on needs analysis of hardware, software, applications, and user levels. - Conducts extensive follow-up with customers to track satisfaction levels and uncover additional sales opportunities. - Prepares and delivers presentations to customers at the highest level of management. - Effectively manages business expenses What we’re looking for - Bachelor's degree, preferably in Business, Marketing, MIS or related field. - Typically requires a minimum of five years (career level) or eight years (senior level) of experience in sales, business partner relationship development, or technical functions within the technology industry.  - Experience in at least one vertical market preferred. - You’re curious, passionate, authentic and accountable. These are our valuesand influence everything we do.   Other knowledge, skills, and abilities - Good knowledge of basic sales techniques - Good written, verbal, and interpersonal communications skills - Good organizational skills - Ability to work and learn independently - Ability to work effectively in a team environment - Ability to travel occasionally - Ability to work in a fast paced, high volume sales environment - Knowledge of SAS products, solutions and services preferred - Advanced knowledge of SAS technology, architecture and resources; and - Advanced knowledge of Cloud technologies (Cloud Fundamentals Intermediate) is a must Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.     Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action.   #LI-DK

[PLEASE DELETE THIS: Font for posting = Black, Arial, 10pt size | Looking for more, division specific verbiage? Check here]   Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”    If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.    What we do   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.    What you’ll do We’re looking for a [job title]to [brief statement of work]. [This section should be 2-3 sentences.]   You will: [This section should include an overview of the main responsibilities of the job.] - [Bulleted list from GCF – 10 or less]   What we’re looking for [This section should include essential requirements – only add bullets here for requirements that are non-negotiable/essential to the job.] - [Bulleted list of essential requirements – 7 or less] - You’re curious, passionate, authentic and accountable. These are our valuesand influence everything we do.   The nice to haves[optional] - [Bulleted list of preferences – 5 or less]   Other knowledge, skills, and abilities [This section is for the soft skills and/or more general skills and knowledge needed for the job that is non-quantifiable.] - [Bulleted list of skills – 10 or less]   Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.   Additional Information: [Sponsorship + EEO statement – this section may be changed according to country/regional requirements. Please insert the appropriate compliance verbiage for your country.] All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action.

Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”    If so, then you may be the new team member Awe’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.    What we do   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.    What you’ll do We’re looking for an Associate Account Executive who will be responsible for sales of SAS software products, solutions and services in a high volume, multi-tasking environment to prospective and current accounts.   You Will   - Sells software, solutions and services to current and prospective customers; works with other sales/pre-sales/domain/personnel to position and leverage sales opportunities to acquire, grow and retain customers within assigned territory. - Fulfills a wide range of requests for information from prospective customers. Qualifies level of opportunity and resources required. - Prospects within a territory or account to uncover business needs. - Implements aspects of territory and account management and development; identifies accounts with high "close" potential, qualifies, advances opportunity through milestone steps of sales cycle and forecast time frames to close business within Orion. - Works closely with pre-sales resources and executives to facilitate timely response to highly qualified, high revenue potential opportunities. - Prepares standard quotations and proposal information as needed; works with other departments to create and finalize contracts and set time schedules for delivery services. - Follows up with customers to track satisfaction levels and to discover additional revenue opportunities. - Develops a basic understanding of company pricing, licensing procedures and approvals matrix. - Fully utilizes account planning process and tools (Account Plans and Opportunity Plans within BASE). - Performs other duties, as assigned.   What we’re looking for   - Applies knowledge of company marketing goals and objectives, SAS applications, supported hardware platforms, marketing and business trends, and industry knowledge to assess account needs. - Recommends appropriate solutions. - Works closely with the virtual sales team, account managers and executives to facilitate timely response to highly qualified, high revenue potential leads. - Assists in the evaluation of territory or account potential; uses BASE or Strategic selling methodology, pipeline management and forecasting to identify accounts with high "close" potential, qualifies, and forecasts time frames to close business. - Develops action plans to close business for accounts. - Develops plans to identify accounts that have the potential for further development and executes them. - Teams with pre-sales resources and executives on strategic account development opportunities - everything we do.   Other knowledge, skills, and abilities   - Knowledge of basic sales techniques; knowledge of hardware and/or software acquisitions cycles and buying influences. - Ability to analyze and evaluate territory dynamics and develop a sales plan; ability to communicate technical and business concepts and relate them to SAS applications and user needs; ability to work independently and as part of a team. - Ability to travel.   Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.   Additional Information:   All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action.  

              “未来行业领导者”营销管培生 JMP未来行业领导者计划，旨在通过世界领先的专业人才培养路线与体系，将优秀应届毕业生或毕业一年内的新人培养成为具备数字化思维，战略高度和卓越营销才能的业务领导者   你的工作职责： 经过专业系统的培训，深耕产品，以顾问式的销售思路与策略，向潜在市场及目标人群传递JMP产品的核心价值及解决方案。 了解客户需求，通过专业的知识和解决方案帮助客户实现降本增效的目的，推动客户转型升级。   你的收获： - 卓越的培养体系： - 全球新人训练营，为你提供与JMP全球各地的同事一起深度学习的平台 - 定制化专业培训计划，资深导师带你学习行业趋势，产品知识和营销技能，帮助你提升专业能力 - 个人职业发展计划，团队伙伴、直线经理、管理层和HR等提供专业领域的指导和 “多位一体” 的支持和关爱，定期辅导，追踪你的成长轨迹，帮助你做好职业成长规划，成就更好的自己 - 广阔的探索机会： - 大量实战训练，有机会与创始人和行业大咖做专业探讨，参与跨部门的项目协作，帮助你全面深入了解不同行业和业务领域的运行奥秘，使你更深入地了解数据分析，并能够从战略角度推动企业的业务转型和发展 - 公司具有多元多样的学习与发展资源，助力你积累行业经验，成为行业领域专家，同时积累资自身人脉资源，快速搭建社交网络，全面提升自己的专业能力和素养 - 无限的晋升空间： - 清晰明确的晋升路径，从营销领域的新手，成长为行业解决方案资深销售、区域业务增长专家、团队领导、部门管理者、业务领导者 - 更快速的晋升机制，每半年进行一次考察，优秀者可获得晋升或加薪的机会 - 作为一家全球化的企业，有机会获得国内各城市及海外学习的机会 - 优秀的团队与有爱的氛围： 与一群聪明的人做专业的事情。 我们鼓励员工大胆创新、自强不息；高效执行、雷厉风行；迎难而上、坚韧不拔；我们坚持以人文本、团结友爱   我们希望你具备： - 本科或硕士学位/学历，2022、2023届毕业生或者全职工作一年内，理工科， 计算机，数学，工程，统计等相关专业优先 - 优秀的书面及口头沟通表达能力 - 优秀的学习能力与成长潜力，善于学习，勤于自我提升； - 有领导力，对数据分析行业充满热情，有志于成为未来的领导者； - 敢想敢为，乐于接受挑战，能在压力下工作和适应快速多变的工作环境； - 无上海落户需求者优先   关于JMP：   JMP是谁 JMP是全球商业智能和分析软件领袖公司赛仕软件SAS的独立子公司。 JMP是全球数据分析领导者，30多年来专注于为全球科技、先进制造、生命科学、教育等行业提供创新与优化引擎。每年都荣获“全球最佳雇主”称号。 欢迎访问JMP大中华区官网（数据分析软件 | JMP）   JMP的应用行业 无论是当前炙手可热的半导体、高科技电子、生物医药、智能制造、新能源、汽车、航空航天，还是传统的机械、化工、金融、政府、教育等行业都能看到JMP的身影。JMP数据分析几十年来一直在帮助各个行业领导者突破研发瓶颈，持续优化流程与质量，在数据中探索价值。   JMP的应用领域 JMP广泛应用于创新、研发、工艺、生产制造、质量、服务等所有环节，为行业提供完整的端到端的数据分析工作流。从数据获取与清洗、探索性数据分析(EDA)、实验设计(DOE)、基础统计分析与建模，到高级统计建模、预测模型与机器学习、质量工程、可靠性分析，以及消费者与市场研究等诸多领域， JMP丰富、专业前沿的分析工具及一站式分析平台，可帮助任何组织的工程师、科学家和分析师在保持精益工作的同时，最大限度地创造价值，并最终为组织制定高效、明智、可靠的方案及决策提供科学的支撑。

Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”    If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.    What we do   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.    SAS Fraud & Security Intelligence practice is currently hiring a Fraud Solutions Advisor to join the team. The role will provide business support for software pre-sales and post-sales activities primarily with financial services clients.    With expertise in banking fraud industry best practices, you will work with account executives to develop and deliver client presentations, key capability demonstrations and presales deliverables.   You will lead client workshops with demonstrations and support proposal development.   Additionally, you may also provide Business Consultancy expertise of both solution and subject matter expertise to implementation projects and production customers alongside a team of dedicated project members to ensure the client gains maximum benefit from the solution.   For this the successful candidate will demonstrate the ability to: - Deliver senior level solution demonstrations and presentations outlining the functional capabilities, competitive advantages and business benefits to meet clients’ needs - Attend discovery meetings to collect, analyze, clarify and document business requirements during the sales cycle to support the implementation team and to produce a detailed solution proposal - Assists in the response to RFI/RFP’s by crafting thorough and compelling answers - Foster relationships with client personnel at project and stakeholder levels - Identify enterprise-wide view of solution gaps and identify opportunities to leverage software technologies to eliminate those gaps - Develop and maintain strong working relationships to ensure success - Utilize existing knowledge and continue to develop a strong detailed knowledge of fraud and financial crimes, including the continuing industry changes and developments - Maintain and expand knowledge of SAS solutions, capabilities and products - Provides support for regional business development activities   With subject matter expertise, you will take on business consultancy roles during implementation and design. You will participate in developing business requirements with clients and industry partners.    The successful candidate will demonstrate the ability to: - Provide reliable delivery of targeted project results through a role as expert in the application of specific SAS methodologies, projects and technologies - Continuously adapt to apply knowledge of financial crimes risks, business technologies, regulatory expectations, and emerging security risks - Oversee key client projects to insure successful delivery of work product and client satisfaction - Ability to relate technical concepts of system applications and user needs - Propose suitable processes from initial design to delivery in line with the customer’s vision - Maintain and grow relationships with key customer stakeholders and other key customer team members   The ideal candidate has/is: - Bachelor's degree in Business, Computer Science/Engineering or other quantitative field - Work or academic experience in technology areas such as business application development, data presentation, and visualization, or web applications and services - Experience in financial crimes discipline at a retail, commercial, or investment bank - At least 2 years of experience within the banking industry including one of the following: - Consulting experience serving financial services clients - Fraud knowledge - Skill in understanding and articulating concepts to users - Strong technical, business facilitation and communication skills in English language although other languages is a benefit. - Excellent problem solving, organizational, decision-making, written, oral and interpersonal skills - Good knowledge of banking fraud including Analytics; Rule writing/programming; Operational process and workflow - Skill in understanding and articulating user business requirements to technical staff - Familiar with payment processing and transactional fraud detection technology - Ability to influence and recommend business requirements to desired outcome - Experience with analytic and business approaches related to fraud detection - Strong verbal, written, and interpersonal communication skills - Ability to work and learn independently and as part of a team   Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.     Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action.   #LI-RN

Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”    If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.    What we do   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.    What you’ll do In this role, you will be responsible for establishing and building broad relationships with SAS customers to identify strategic opportunities and engages with other SAS resources to bring the necessary domain and SAS experience to assist with development of new sales initiatives as well as existing SAS implementations. You will plan, coordinate and execute strategy associated with fostering adoption, generating leads and building awareness and will directly support business operations to achieve the strategic goals of the Customer Success organization.   You will: - Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become a trusted advisor to our customers.  - Responsible for customer communications and conflict resolution. Jointly define success with customers by understanding the business problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations. - Work with SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content, events, email, social media and innovative campaign approaches. - Build reports and analytics to provide key business insights used for data driven decision making. Monitor Customer Success through metrics and other measurements. - Lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts.  - Develop an understanding of SAS products and services available to help customers adopt and leverage the software to meet their goals and business needs.  - Introduce new versions of software to existing customers. Discover opportunities for additional software, services, education and references and direct leads accordingly.  - Follow up with customers to track satisfaction levels and to discover additional revenue opportunities; ensure customer is referenceable and share with Reference Management - Compile feedback from end users in the department/SAS stakeholders to identify recurrent system problems or new system needs. - Participate on cross-functional teams with the goal of ensuring consistency, accuracy, quality and globalization of customer success initiatives across major geographies. - Collaborate with marketing team and other customer success members to integrate and complement strategies and share best practices across multiple channels. - Stay abreast of related industry trends and technologies.   What we’re looking for - 5+ years of experience in sales, business partner relationship development, or technical functions within the technology industry. Experience in at least one vertical market preferred - Knowledge of SAS technology, products, solutions and services preferred - Good knowledge of Cloud technologies (Cloud Fundamentals Intermediate) desired - Knowledge of basic sales techniques - Ability to work in a fast paced, high volume sales environment with excellent organizational skills - Good written, verbal, and interpersonal communications skills in Chinese and English.  - Ability to work and learn independently, as well as in a team environment. - Bachelor's degree, preferably in Business, Marketing, MIS or related field. - You’re curious, passionate, authentic and accountable. These are our valuesand influence everything we do.   * Candidates with more or less experience may be considered in a role commensurate with their seniority.   Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.     Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action.     #LI-PTAP

Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”    If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.    What we do   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.    What you’ll do We’re looking for a Senior Technical Support Account Manager to provide post-sales support across enterprise-class SAS business software applications and/or solutions for strategic customers as assigned. Serve as an advocate and escalation point for the customer acting as a liaison between all SAS divisions. Provide input and guidance during the customer lifecycle and contribute as a stakeholder to the success of the customer’s relationship with SAS.   You will: - Act as a strategic technical advisor to customers on SAS support related activities - Proactively communicate carefully and effectively with customer and experts across SAS during the problem resolution process. Accurately document and specifies information in the tracking system during the entire track life cycle. Provide status updates for all outstanding issues. - Consistently set and manage internal and external expectations and project pressures at all levels of technical and business management including coordinating/managing problem escalation activities and communications (outside business hours for business-critical problems as appropriate). Follow defined Standard Operating Procedures to ensure consistent delivery of standard and services.  Co-ordinate SAS resources as required to deliver support services.  Often perform these duties under pressure where decisions have a significant business impact for SAS and/or customers. - Routinely build knowledge of SAS and specialized technical and business domain knowledge with an understanding of the business problems that are addressed by SAS applications and/or solutions. Apply expertise in multiple areas of the SAS system to help customer understand and solve their specific business problems, vision of business solutions, unique requirements, and operational capabilities and limitations.  Helps customer understand where risks exist, suggest strategies for mitigation, and recommend resources to help reduce risk.  Facilitate the timely and sufficient resolution of all customer issues and requests.  Work remotely or on customer site as necessary to deliver the services. - Keep abreast of other vendors’ products. Advise users how SAS software offerings compete, and/or how to most effectively use SAS in conjunction with the vendors’ products.  Contact vendors to report problems and obtain information. - Collaborate with experts across technical support departments, SAS divisions, and partners when necessary. Keep internal and external stakeholder groups informed of problems, suggestions and general comments and concerns related to the software, the business domain, and the account, as appropriate.  Act as an advocate for the customer. - Identify and shares account intelligence with sales account teams, identifying new software or services sales opportunities. Contribute to the proposal definition and sales of new support service opportunities. Solicit feedback on technical support services. - Suggest, manage, and implement special projects to assist Technical Support, users, or other teams.   What we’re looking for - Strong working knowledge of SAS products and their applications or specialized products related to the assigned customer - Excellent organizational skills, ability to communicate clearly - Has an understanding of corporate account business needs and knowledge of the support industry - Effectively communicate and work across departments within Technical Support to solve a problem - Can help determine software circumventions when fixes are not feasible - Dutch excellent verbal and written skills - You’re curious, passionate, authentic and accountable. These are our valuesand influence everything we do.   Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.   Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action. #LI-MS2 #LI-HYBRID