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Search Results Page 14 of 25

Job Locations IN-Pune
Job Description   The role is based in the Pune, at SAS R&D India Pune facility. In this role, you will joining the Customer Intelligence department. We are looking for an experienced Data Engineer to contribute in development of solutions. You as Data Engineer will join a growing team of analytics experts responsible for expanding and optimizing data, data infrastructure and data processing. Furthermore, you will be joining a friendly team with a broad range of experience, to develop cloud-based Solutions.   Primary Requirements - Work Hands-on to design and develop high quality, testable and scalable solutions as per the prescribed timelines. - Should be able to understand the requirements from the product management and should be able to translate them to the product features using new technologies to solve the business problem. - Should be able to present the design of proposed architecture to the stakeholders. Should facilitate the selection of correct technical choices via collaboration and implement for scale, performance and usability. - Should be able to work independently. - Should be able to implement the architecture with the team and solve complex technical issues. - Should be able to improve on processes related to quality of the software development. Should ensure and work closely with the development and testing teams to ensure quality software development. Mandatory Requirements - Perform software Development for Data Engineering/analytics-based core functionality of Customer Intelligence (CI 360). - Good expertise in architecting and building large-scale data processing systems using Big Data technologies like Hadoop, Hive, Spark, Kafka - Should have a good understanding of data lake in the cloud and be able to create data pipelines using different data sources. Construct, test and maintain data architecture to maintain business Any exposure to web analytics is also desirable. - Skills in applied stats techniques, SQL skills (desirable but not essential), data analytics, knowledge of Stats tools. - Development experience of Cloud Native Architectures (desirable but not essential) - Working closely with the agile team (product management, usability analysts, and test) - Experience with Continuous Integration tools like Jenkins & Version Control tools (Git preferable) - Experience writing complex SQL/Hive queries, stored procedures, etc - Experience in designing and optimizing data models on cloud - Experience with integrating data from 3rd party platforms - Providing ongoing support for software in the field for the solution developed.  Additional Requirements - Experience with Agile, specific practices of Scrum - Good verbal and written communication skills - Ability to work independently and with a team - Proven track record of delivering innovative software solutions - Experience working with training and documentation teams - Experience working with Technical Support on customer related issues   Total Years of Relevant experience 2 to 5 years of Strong experience in SQL skills. Exposure to Hive, SAS Programming, Big Data on cloud technologies. Excellent problem-solving skills.
Requisition ID
20050110
Job Locations IN-Pune
Job Description   The role is based in the Pune, at SAS R&D India Pune facility. In this role, you will joining the Customer Intelligence department. We are looking for an experienced Data Engineer to contribute in development of solutions. You as Data Engineer will join a growing team of analytics experts responsible for expanding and optimizing data, data infrastructure and data processing. Furthermore, you will be joining a friendly team with a broad range of experience, to develop cloud-based Solutions.   Primary Requirements - Work Hands-on to design and develop high quality, testable and scalable solutions as per the prescribed timelines. - Should be able to understand the requirements from the product management and should be able to translate them to the product features using new technologies to solve the business problem. - Should be able to present the design of proposed architecture to the stakeholders. Should facilitate the selection of correct technical choices via collaboration and implement for scale, performance and usability. - Should be able to work independently. - Should be able to implement the architecture with the team and solve complex technical issues. - Should be able to improve on processes related to quality of the software development. Should ensure and work closely with the development and testing teams to ensure quality software development. Mandatory Requirements - Perform software Development for Data Engineering/analytics-based core functionality of Customer Intelligence (CI 360). - Good expertise in architecting and building large-scale data processing systems using Big Data technologies like Hadoop, Hive, Spark, Kafka - Should have a good understanding of data lake in the cloud and be able to create data pipelines using different data sources. Construct, test and maintain data architecture to maintain business Any exposure to web analytics is also desirable. - Skills in applied stats techniques, SQL skills (desirable but not essential), data analytics, knowledge of Stats tools. - Development experience of Cloud Native Architectures (desirable but not essential) - Working closely with the agile team (product management, usability analysts, and test) - Experience with Continuous Integration tools like Jenkins & Version Control tools (Git preferable) - Experience writing complex SQL/Hive queries, stored procedures, etc - Experience in designing and optimizing data models on cloud - Experience with integrating data from 3rd party platforms - Providing ongoing support for software in the field for the solution developed.  Additional Requirements - Experience with Agile, specific practices of Scrum - Good verbal and written communication skills - Ability to work independently and with a team - Proven track record of delivering innovative software solutions - Experience working with training and documentation teams - Experience working with Technical Support on customer related issues   Total Years of Relevant experience 2 to 5 years of Strong experience in SQL skills. Exposure to Hive, SAS Programming, Big Data on cloud technologies. Excellent problem-solving skills.
Requisition ID
20050111
Job Locations MY-Kuala Lumpur
      Are you a problem solver? A connector? Someone who enjoys helping others? JMP is committed to empowering scientists and engineers via our statistical discovery software.    If this interests you, keep reading. You might just be the next person to join this dynamic, growing, and global team.   What we do: For more than 30 years, we’ve been making JMP statistical discovery software tailored to the needs of scientists and engineers. John Sall, SAS co-founder and Executive Vice President, is also the creator of JMP. What started out as Sall’s passion project has grown -- by leaps and bounds -- into a family of statistical software products that are used worldwide in nearly every industry.   We say that great software in the right hands can change the world. We say it because we’ve seen it. We’ve seen scientists and engineers use JMP to speed new drugs to market, to design better products and processes, to figure out how to restore ecosystems. You get the idea. Advancements are made when brilliant people use JMP statistical discovery software to see what they’ve not seen before.   It’s spelled J-M-P but pronounced “jump.” You can remember us this way: JMP users don’t jump to conclusions; they spring into action.   Why JMP: No matter what your specialty or where you are in the world, your unique contributions will make a difference.  We work to maintain a culture of camaraderie that allows the personalities of our diverse and inclusive employee base to shine through.   JMP core values include ensuring that all staff members have meaningful roles, feel connected to JMP users, connected to each other, and are positive about their futures. And our leadership believes in finding the right balance between work and life, knowing that happy and healthy people bring passion and energy to their jobs.   What you’ll do: - In a JMP Sales Trainee role, you will be responsible for the sales of JMP product family to existing customers and new accounts in ANZ and ASEAN  through phone and email, utilizing a consultative selling approach to prospective and current accounts.     Responsibilities will include: - Direct selling of JMP product family via receiving and making outbound calls - Responsible for small & medium business accounts - Develop & maintain good business relationship with key customers - To ensure timely distribution and accurate quotations, qualify opportunity and follow-up to close deals - To qualify & identify opportunities and follow-up on potential deals - Enhance positive customer experience & satisfaction through timely response to customers' enquiry - Work closely with Account Executive to develop & identify new opportunities & maintain existing customers   Essential Requirements - Fresh gradudate in 2022, or within 1 years work experience - Bachelor's degree in Engineering/ Statistic or related background - Good communication through phone and email - Willing to learn and to grow to next level of career - Full proficiency in English   Preferred - Knowledge of software acquisition cycles - Written, verbal, and interpersonal communications skills and organizational skills - Ability to work independently as well as part of a team comprised of a Pre-sales consultant, Account Manager - Ability to sell training and service - Ability to quickly build trust and maintain long term relationship with existing accounts - Ability to build trust through phone call, email and other on-line channels     All valid JMP job openings are located on the Careers page at www.jmp.com. JMP only sends emails from verified “jmp.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of JMP, please contact us at Recruitingsupport@sas.com before taking any further action.   #LI-MS2
Requisition ID
20049966
Job Locations JP-Tokyo
  【勤務地】  東京   【部門】  営業統括本部   【ポジション】 Account Executive   ■SASとは? 企業の経営課題解決を支援するアナリティクス・ソフトウェアとサービスのリーディングカンパニーです。アメリカで1976 年に創業して以来、40 年以上連続した成長を続けており、全世界で約83,000 サイトで SAS が採用されています。1985 年のオフィス設立以来、国内において 1500社以上の実績を誇り、幅広い顧客にアナリティクス・ソフトウェアとサービスをご活用いただいております。SASでは、アメリカ本社を始め数多く国で、毎年GPTW(働きがいのある会社)のサーベイで上位にランキングされています。   ■アワード - 2020年版の「働きがいのある会社」ランキングで、アジア地域におけるベストカンパニーの1社に選出 - 2020年版 日本における「働きがいのある会社」ランキングにて3年連続ベストカンパニー   【仕事内容】 - 顧客のビジネスゴールもしくは課題を理解(掘り下げ)、プリセールス・コンサル部門と協同で提案内容を策定します。 - 担当の企業(主に大手企業)でビジネスを創出する際、アライアンスパートナーとのやり取りも必須になり、お互いの狙いが異なるケースが多いため、その狙いを調整して、顧客企業に対して、どのようにビジネス価値を提供していくかの調整力も必要となります。 - 主にデータを活用したリスク管理、不正・犯罪対策、マーケティングソリューション、それに関連する分析プラットフォーム、クラウドサービスの提案を行います。 【必須条件】 - 金融業界での営業経験者 - 大手企業におけるAccount Management経験 (連携する社内外関係者との協力を効果的に推進できるなど) - ソフトウェアおよびソリューションのダイレクトセールスの経験 - 顧客の業務課題へのヒアリングスキル/メッセージ力のあるプレゼンテーションスキル/コミュニケーションスキルを有していること  - 数字のフォーキャスト経験   【あればプラスとなる条件】 - メガバンク向けの営業経験者 - 情報系でのシステム提案の経験 - AI、アナリティクスに関する知識 - 英語力(TOEIC800以上)   Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.   Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action. #LI-JE1 #LI-HYBRID
Requisition ID
20047808
Job Locations UK-Marlow
RISK CXP LEADER UKI   Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”   If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.   What we do  We’re the leader in analytics and customer experience. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.   What you’ll do We’re looking for an experienced Domain Expert, CXP Risk Leader to be responsible for supporting local business units in all revenue streams within SAS Risk Solutions.. The CxP Leader will work closely with the local Customer Advisory, Professional Services & Delivery and Sales Management to enable local resource, drive business development for key customers and create a high performing community across the identified territory & with EMEA and global teams. You will: - Be responsible for the competency and capacity planning for your assigned territory - Manage a team of senior experts - Provide overall leadership on initiatives and projects, coordinating with other business units and geographies to share best practices and approaches, ensuring we are building up key competencies in the long term - Create and manage an active community in pre- and post-sales in Rsik Management to exchange best practices, ideas and content - Make decisions for the team in collaboration with sales operations in support of regional sales and financial goals in your assigned region. - Drive and plan marketing activities and business development to increase pipeline in all revenue areas of SAS in close collaboration with sales, pre-sales and marketing - Responsible for providing feedback to EMEA leadership on product requirements from the field - Align with all key business units with customer interaction from sales, pre-sales, customer success, customer support, marketing and delivery What we’re looking for - Leadership skills - Expertise in Banking or Insurance domain - Ability to turn ideas into actionable and results driven programs - Sales acumen by understanding “sales mentality”, ability to empathize with sales - Ability to negotiate and influence others - Experience working with sales development and sales to deliver results - Public speaking experience - Ability to lead cross functional teams - Ability to travel internationally and a high level of intercultural experience - Bachelor’s degree, preferably in Business, Computer Science, or quantitative field. Related Master’s degree preferred - Knowledge of advanced selling methodologies and practices - Knowledge of company’s marketing concepts - You’re curious, passionate, authentic and accountable. These are our values and influence everything we do. The successful candidate will have a background in banking/insurance, with knowledge of the financial industry’s regulations and best practices in the Actuarial, Risk Management and Accounting areas.   The key success factors of an ideal candidate are: - Leadership in driving business initiatives in cooperation with other teams - Strategic thinking and understanding of the current and future industry trends - Teamwork mindset across functions and regions   Main topics of interest: - Risk management - banking credit risk and decisioning model - Risk management- insurance- Actuarial knowledge in valuation, pricing and reserving- Capital calculations, Solvency II and ORSA-International Financial Reporting Standards (IFRS) including LDTI and IFRS17-ALM and Economic Capital Models - Market Risk management - Energy Risk ManagemenT   Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference. - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring. Want to stay up to date with SAS culture, products and jobs? Follow us on LinkedIn  #LI-NB1   All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action.’
Requisition ID
20049961
Job Locations CZ-Prague
Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”   If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.    What we do   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.    What you’ll do We are currently seeking a Sr Business Solution Manager who will join our Central Europe team working on Risk Solutions. You will mainly cover the banking industry and work around risk management topics (including credit risk, liquidity risk, ESG, climate risk, enterprise stress testing, governance, risk & compliance, collections, risk modeling, risk analytics). The role will be based in Prague with remote possibilities.   As a Sr Business Solution Manager you will be in a client facing role and you will be responsible for understanding and defining business requirements, defining client challenges and pains, identifying matching solutions, identifying the right target and people within accounts, working on demos, … You will closely work with CE team, sales and technical colleagues supporting you in building respective value proposition but also sharing knowledge, experiences and best practices.                                                                                                                                          You will - Provide Pre-sales Support for Risk propositions mainly within the banking sector and financial institutions. - Work with EMEA peers to share best practices, with emphasis on industry expertise and sales methodologies to provide consistency across teams. - Work with sales management to fully qualify and manage the delivery of pre-sales Proof of Concept/Value engagements. - Prepare and deliver presentations and demonstrations that articulate a solution capability and proposition. - Assist in identifying key accounts, existing and emerging propositions to determine strategies that maximize revenues within the territory. - Provide content/SME leadership on targeted accounts for the prioritized Risk value propositions and business development projects; coordinate with other business units to share best practices. - Ensure account engagements and activities provide a strong transition to post-sales process and customer adoption. - Assist in developing and executing an annual aligned Risk business plan in order to prioritize value propositions and resources and ensure that the region maximizes our revenue potential. - Functionally specify, develop, present and give demo's, create and deliver workshops and take the lead in POC's at client site.    What we’re looking for - Understanding of Banking industry and business processes within Risk and Finance. - Knowledge of multiple risk topics: credit risk, liquidity risk, interest risk, ESG, climate risk, scoring, stress testing, Basel, IFRS9, … - Established network within the Risk landscape – with banking companies and partners. - Ability to develop clear business direction and identify emerging opportunity areas. - Ability to specify and develop demos for innovative and complex problems in collaboration with technical consultants/developers. - Ability to travel across the region. - You’re curious, passionate, authentic and accountable. These are our values and influence everything we do. - Fluent in Czech and English.   Why SAS We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty is or where you are in the world, your unique contributions will make a difference.    Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.   Additional Information SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by law.   All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action.  
Requisition ID
20049962
Job Locations IN-Pune
As a Software Developer at AP CIS, your duties will include designing, developing, and extending the core capabilities of solution developed by AP CIS for global internal/external SAS customers.  The person in this position will collaborate with subject matter experts, designers, and other regional-global development team members to build solutions to support core business of SAS. Developer in this role will need and get experience of working with versatile skills that go across from supporting & modernizing legacy stack solutions to building Cloud native applications and requires mature approach to work on complex problems with regional business. Essentials: • Bachelor's degree in computer science or a related field • Minimum 3-7 years of programming/development experience • Experience in designing and developing multi-tier web applications and distributed systems • Proficiency in server-side development including the use of Java, Spring Boot, ORM, micro-service architectures, REST and MVC patterns •Experience with modern JavaScript/TypeScript frameworks to include one or more of the following: Angular/ Angular JS, jQuery, React, •Experience with maintaining JSP based applications. • Experience using IDEs, and third-party tools for debugging of JavaScript, TypeScript, or Java • Experience using, configuring, and maintaining application servers to include, Apache, Tomcat or equivalent • Experience and interest working with database queries and procedures • Experience or interest working with cloud (Azure/CF/K8S) based technologies Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.   Preferences: •Experience with application modernization initiatives. •Experience using relational databases, SQL and ORM technologies like Hibernate •Experience working in a distributed, team-based environment •Experience with Agile software development methodologies   Additional: • Superior problem-solving skills • Strong written and verbal communication skills • Energetic, hard-working, motivated, able to take initiative and meet deadlines in a fast-paced environment • Detail oriented, well-organized and able to multi-task under pressure • Demonstrated experience with disciplined unit, regression, and integration testing • Participate in peer code reviews and embrace constructive criticism of your own code
Requisition ID
20050075
Job Locations IN-Pune
What we do  We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.   What you’ll do     SAS Cloud Automation Services adds value to our hosting and remote managed services using the latest technologies to continuously improve customer experience and optimize operational efficiencies. Whether that is through self-service, reporting, or automated deployment of SAS Viya our services strive to eliminate manual effort and help scale the SAS Cloud while maintaining great customer experience.   As an IT Software Developer, you will have the opportunity join a global team of developers that are working with both custom internal applications that maintain our fleet of customers as well as interact with cloud-native platforms to deliver SAS Viya right the first time.  This role requires a general understanding of modern agile development practices and knowledge of automating the deployment of container-based workloads to Kubernetes.     What we’re looking for   Education and Experience   - Curious, Passionate, Authentic and Accountable. These are our values and influence everything we do. - Bachelor's degree in Computer Science or some other related field. - Five years of programming experience in an applications development or consulting environment   Required skills   - Experience with modern technologies such as Docker and Azure Cloud. - Experience with automation development in Python. - Experience with API development. - Experience with application deployment, operations, and support. - Strong Linux systems administration skills.   The nice to haves     - Experience with networking design. - Experience with security authentication and authorization. - Experience developing, deploying, and supporting Kubernetes orchestration.   Other knowledge, skills, and abilities   - Strong verbal, written, and interpersonal communication skills. - Attention to detail and accuracy - while maintaining a solid awareness of the ‘big picture’. - Ability to communicate with global peers and management in a clear, straightforward and effective way. - Strong analytic and deductive reasoning skills - Knowledge of data science technology and architecture. - Support global external and internal customers negotiating any challenges presented by different cultures, work practices, and time zones - Ability to work flexible business hours as required by global customers / business needs - Communicate clearly and efficiently with internal and external stakeholders highlighting any risks or blockers with recommendations to remediate and work around identified issues - Identify, design, and implement new initiatives designed to ensure long-term customer success and value - Stay current on SAS offerings, technologies and industry trends - Engineer solutions to ensure scalability and reliability   Why SAS   - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.   - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.
Requisition ID
20050100
Job Locations IN-Pune
As a Manager, IT Software Development, you’ll guide & lead a team of talented developers to deliver and maintain automated provisioning, configuration management, CI/CD pipelines, and related services both on-premises and in the cloud. Working in collaboration with teams across Cloud and Information Services you’ll establish relationships that will ensure automation efforts add value in alignment with company objectives.  Additionally, you will:   - Ensure efforts are staffed and executed using the appropriate standards. - Build and maintain business partnerships including collaboration around expectations and deliverables for IT technology efforts. - Maintain an awareness of and research new technologies, trends, architectures, and implementation techniques as they relate to the delivery of applications, integrations, and services. - Keep group members informed, manage administrative aspects of the department including personnel matters. - Set performance goals for the team. Performs all management responsibilities for the team including coaching and fostering growth and development. - Responsible for the management and prioritization of software development projects and resources to ensure the achievement of department, division, and corporate objectives.     What we’re looking for   Education and Experience   - Curious, Passionate, Authentic and Accountable. These are our values and influence everything we do. - Bachelor's degree, preferably in computer science, engineering or similar. - Ten+ years of experience in Information Systems within functional & technical areas. - Two+ years of experience in a leadership or managerial role with hands-on expertise.   Required skills   - Strong knowledge in one or multiple programming languages (NodeJS, Python, Go, C). - Strong knowledge of API frameworks and architecture. - Good understanding of the software development life cycle including design and architecture in public cloud. - Excellent software delivery management skills and ability to lead. - Practical experience with CI/CD practices using Agile.     The nice to haves     - Experience with networking design. - Experience with security authentication and authorization. - Experience developing, deploying, and supporting Kubernetes orchestration.     Other knowledge, skills, and abilities - Strong verbal, written, and interpersonal communication skills. - Attention to detail and accuracy - while maintaining a solid awareness of the ‘big picture’. - Ability to communicate with global peers and management in a clear, straightforward and effective way. - Strong analytic and deductive reasoning skills - Engineer solutions to ensure scalability and reliability - Knowledge of data science technology and architecture. - Support global external and internal customers negotiating any challenges presented by different cultures, work practices, and time zones - Ability to work flexible business hours as required by global customers / business needs - Communicate clearly and efficiently with internal and external stakeholders highlighting any risks or blockers with recommendations to remediate and work around identified issues - Identify, design, and implement new initiatives designed to ensure long-term customer success and value - Work with the global SAS Cloud Leadership team and Service Owners to establish, improve and scale the teams responsible for SAS Cloud offerings - Open and frequent communication on team dynamics, Delivery milestones and operational status - Support and actively contribute to the successful establishment and capability growth of the Global CIS Shared Service Centre (SSC) and Centers of Excellence (CoE). - Evangelize CIS internally and externally. Lead by example through behaviors in accordance with our Company Values, take ownership, and offer transparent, professional communication in all interactions. - Stay current on SAS offerings, technologies and industry trends     Why SAS   - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.   - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.
Requisition ID
20050099
Job Locations AU-Sydney
Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”    If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.    What we do   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.    What you’ll do As AP Manager SAS Cloud Operations, you will be responsible for all aspects of our hosted and remote managed SAS application environments. You will work collaboratively with customers, analysts, developers, and implementation team members to deliver world class SAS service.    You will support and manage a team with training, expertise, mentoring, and best practices related to enterprise application technology, architecture, and support. You will work with global R&D, Product, Technical Support, and CIS teams to drive customer satisfaction and ensure service quality across all our hosted and remote managed customer environments.     You will lead the team in efforts to improve quality, efficiency, and automation around service delivery tasks.  A keen eye for continuous improvement and a passion to drive it in all aspects of the job is required.   Responsibilities: - Provide management and leadership to the SAS Cloud Operations team including SAS Administrators, SAS Cloud IT Support and Customer Technical Leads. - Deliver excellent customer service using a customer first and continuous improvement mindset. - Manage and oversee the day-to-day tasks through SAS Cloud ticketing systems using best practices for ticket update quality and frequency. - Use IT Service Management best practices as defined through ITIL, for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers. - Ensure maintenance of service documentation including runbooks, knowledge base articles, and wiki content. - Work directly with external customers and interface with other support teams and vendors.  - Implement and manage initiatives around defect prevention and root cause analysis aimed at driving down the volume of nominated call ticket/ incident types. - Look for opportunities to drive automation and thus cost and efficiency gains through a reduction in manual effort. - Leverage triage processes for ticket assignment and workload balancing - Act as a point of escalation for aged or unresolved tickets; lead the effort to reduce or eliminate any customer downtime associated with SAS software or platform unavailability. - Reporting of operational metrics (e.g., ticket throughput, SLA adherence, incident types etc) - Drive and execute against service improvement initiatives – report/ quantify the benefits to SAS /SAS customer   What we’re looking for - Bachelor's degree in a quantitative field, such as Computer Science, Information Technology or related field preferred.  - A proven track record in managing technical support and /or operations teams. - Certification in ITIL (preferred). - You’re curious, passionate, authentic and accountable. These are our valuesand influence everything we do.   The nice to haves - Familiarity with cloud-based platforms like MS Azure, AWS, GCP, or OpenShift - Experience with Python, Ansible, or Kubernetes - Scripting experience (bash, powershell, etc) - Installing and using SAS software and solutions - Programming in SAS - Deploying and managing JavaEE web application. - Java or Web development experience - Ability to travel up to 10% of the time    Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.     Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action.   #LI-DK
Requisition ID
20050105
Job Locations IN-Pune
As a member of the R&D Usability team, design, prototype and document user interfaces (UIs) for SAS solutions from the Retail Line of Business domain.   Primary responsibilities would include the following: - Works in cross functional team’s set-up to translate functional requirements into system design. - Performs research focused on understanding work practice and user behaviour as individuals and as part of a work group. - Focuses on user persona (Retail Planner and I/O Analyst) of the Retail domain to find out their business goals and needs and the processes they follow. - Performs research focused on understanding of the user behaviours and Planner persona needs, as individuals and as part of a work group. - Works with Product Management and development team members to put functional requirements into contextual mock-ups, via use cases. Works in cross functional teams to translate functional requirements into system design. Design, develop, and document detailed storyboards, mock-ups and/or prototypes to effectively communicate designs. Produce detailed UI design specifications.  - Ensure usable, accessible, branded and visually appealing UIs. Maintain user experience consistency within a multi-application suite of Retail LOB domain. Create and enhance usability standards. Evaluate new technologies. - Run design reviews, usage walkthroughs, and usability tests with key stakeholders of the domain and representative user person to validate designs and iterate designs as needed. Prepares feasibility studies and designs tests to determine operating characteristics of software as required. - Influences the product development team to support User Cantered Design (UCD).  Demonstrates awareness upon the domain knowledge of user persona to the stake holders. - Communication and presentation skills necessary to present, explain, negotiate, and monitor design solutions.   Technology   Revenue Optimization’ and ‘Size Optimization’ solutions which is a part of the Retail suite of solutions is to be enhanced, re-envision for various business and market needs. The redesign involves SAS Viya and Nova framework, on HTML5.   Requirement   Expertise in User Centric Design methodologies including: - User interface design for web, mobile and desktop applications - User research - User analysis - Experience goal analysis - Conceptual modelling - User persons development - Scenario development - Task flow design - Interaction Design - Cognitive walkthroughs and heuristic evaluations - Usability testing Mandatory Technical Skills - Screen design and mock-up development skills using image processing/prototyping tools like Figma, Sketch, Photoshop, Illustrator, Adobe XD - Development of functional prototypes using technologies/languages like HTML5/CSS. - Application of UI guidelines for relevant development platforms like Windows, iOS, React, Android. - Exposure to any programming paradigm such as JavaScript, UIs would be an additional benefit Domain Skills - User Cantered Design Methodology - Human Computer Interaction (HCI) - Design Thinking - Usability, User Experience Design - Micro-interactions and customer delight Additional skills - Knowledge of Agile software development processes. - Knowledge of DevOps processes. - Knowledge of evolving user experience trends - Familiarity with multiple operating systems. - Knowledge of cutting-edge technologies Total Years of Relevant experience - Minimum years of experience: 2 to 3 years - Maximum years of experience: 6 years. Education Preference - Bachelor's or master’s degree in UX Design, Product Design, Computer Science, Human-Computer Interaction, Computer Graphics, Cognitive Psychology, or related design field.
Requisition ID
20050054
Job Locations CN-Hong Kong
Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”    If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.    What we do   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.    What you’ll do We are searching for an accomplished learning and development consultant who would cover both creation of new development solutions and deliver respective solutions online and face to face (once applicable) within the AP and EMEA regions. If you enjoy creating and delivering exciting, impactful and interesting learning content and you have experience in multinational and multicultural environment, this is the right opportunity for you.   Primary Responsibilities: - Provide both formal and informal training and development offerings to employees, departments, groups and leaders. - Responsible for the facilitation and evaluation of learning and development initiatives. - Create learning products; including web based training, on-line help, reference tools, interactive media resource venues, and user manuals. - Drive life cycle for learning and development offerings from initiation through delivery for employees. - Partner with HR Business Partners and managers to identify, research, and recommend learning opportunities and prioritize learning investments to support overall business strategy. - Analyze the professional development and training needs of target audiences, including both individual contributors and management. - Research and evaluate learning and development programs, identify benchmarks and recommends appropriate offerings for internal resources. - Provide performance consulting to support managers in improving workplace performance and organization effectiveness. - Ensure all learning and development deliverables accurately reflect the identified needs and reflect the culture and core values of the company. - Expand professional field of expertise through proactive research and cultivation of relationships both inside and outside the organization.   What we're looking for: - 5+ years' solid experience with training delivery across different regions in Asia - Extensive experience with online/face-to-face facilitation - Excellent presentation skills - Excellent command of English language and Mandarin language - Hands-on experience with working in multinational and multicultural environment - Readiness to work across multiple regions and time zones - Can-do attitude, flexibility and adaptability, emotional intelligence - Proactive communication - Ability to establish rapport with stakeholders and participants of development activities - Hands-on experience with creation of complex development solutions from scratch as well as building-up/repurposing existing ones - Ability to identify and extract untimate business needs and transform them into goals to be achieved via the training completion - You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.   Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.     Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action.   #LI-PTAP
Requisition ID
20050016
Job Locations DE-Heidelberg
Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”    If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experience or answering critical questions. Curiosity is our code, and the opportunities here are endless.    What we do   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.    What you’ll do We’re looking for a Technical Support Engineer to provide technical support for enterprise-class SAS business software applications and/or solutions by applying specialized domain knowledge of software usage, features, functions, and interactions among applications and/or solution components.  Do you jump at the chance to thoroughly investigate technical issues and not give up until the challenges are resolved? Then SAS is the right fit for you. You’ll work with experienced mentors and stay on the cutting edge of technology to resolve customer issues.      You will: - Provide technical support for customers who are using or troubleshooting enterprise-class multi-tier software applications and/or solutions, thru an improved problem-solving methodology and by replicating customer environments in order to reproduce and debug problems. - Proactively communicate carefully and effectively with customers and experts across SAS during the problem resolution process. Accurately document and specify information in the tracking system during the entire track life cycle. - Manage internal and external expectations and project pressures at all levels of technical and business management including coordinating/managing problem escalation activities and communications. - Engage with management and other SAS resources while owning escalated situations and driving them to resolution. - Build knowledge of SAS and specialized technical and business domain knowledge. Apply expertise to interpret documentation, to suggest appropriate software features, SAS procedures, products, and/or solutions, and to troubleshoot, diagnose and resolve complex business domain and/or technical problems and business critical issues that involve multiple areas of the SAS system. - Suggest, manage, and implement special projects to assist Technical Support, users, or other teams. - Might undertake initiatives by using appropriate tools and techniques to benefit the business.   What we’re looking for - 2-3 years of Technical Support experience - Solid knowledge of Windows and Linux - Fluent speaker in German and English - Excellent skills in verbal and written communication - Very good technical understanding - You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.    The nice to have - Experience with AWS/AZURE/Cloud infrastructure - Deployment using Kubernetes and Azure - SAS Knowledge  Other knowledge, skills, and abilities - A self-starter with a can-do attitude - Interest in learning new technologies - Excellent written and verbal communication skills - Ability to work with people of varied technical/analytical backgrounds and cultures - Ability to handle deadlines in a multitasking environment - Ability to set and manage expectations internally and externally at all levels of technical and business management - Ability to resolve user questions through a combination of independent study, investigative programming, and collaborative efforts with colleagues in and outside of own team - Excellent analytical and diagnostic skills Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring. - You will be a member of a highly motivated multinational team with a great opportunity of interaction and socialization. - A competitive benefit package, training packages, mentorships and development plan. - Our offices in Heidelberg are in a great location with beer garden and restaurant for our employees.   Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further LI-MS2 LI-HYBRID
Requisition ID
20049908
Job Locations BE-Tervuren | NL | DE
Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”    If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.    What we do   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.    What you’ll do We are looking for a new member to our team to work as an Advisor / Presales for our largest Life Sciences customers in South West Europe. You will establish and build broad relationships with key stakeholders, become the trusted advisor for the client, drive strategic initiatives and bring the necessary domain and SAS expertise to sales opportunities as well as existing SAS implementations. Travels in the following countries might be required depending on sanitary restrictions: France, UK, Switzerland, Denmark.   You will - Become the Industry Advisor for your clients, providing guidance how Life Sciences customers can create business value and support their strategy though the usage of AI, Analytics and Technology. - Act as the primary technical contact between the client and SAS, translating client business needs to value-generating solutions based on SAS products and services. - Lead teams with multiple resources in diverse advisory and sales activities, aiming to ensure the highest customer satisfaction and thus maximizing SAS long term revenue. - Ensure that the client maximizes the value of their SAS investment and adoption, ultimately resulting in the preservation, evolution and growth of our footprint in the client’s business. - Communicate and present SAS capabilities and solutions to clients, including roadmaps and strategic direction - Drive, build and further develop strategic partnerships with Industry partners. - Serve as the primary technical contact for Account Executive, coordinating plans and activities with Solution Advisors, Engagement Manager and supporting services. - Partner with sales team to develop and manage overall Account Plan for strategic development of a client as well as Opportunity Plans for specific sales cases. - Illustrate the value of analytics through presentations, discussions, demos and PoC’s.   What we’re looking for - Background and experience in analysing clinical and health data collected during clinical research and development, observational research or post-marketing studies. - Experience in clinical trial and statistical programming is required. - Experience or interest in being part of a sales team. - Interest in technology and willingness to learn how a combination of open source and proprietary technologies can help generate insights faster for business users. - Keen interest in digital transformation projects and experience in cloud-enabled data science environments for the analysis of data. - Strong verbal, written, and interpersonal communication skills in English. - Experience and passion to AI technology and its strengths, hurdles and challenges and interest in wanting to help Life Sciences organizations use analytics and AI for doing inclusive, compliant, diverse, and ethical therapy development. - Business acumen and experience in developing and maintaining relationships with partners, key consultancies, and system integrators to establish focused and effective strategic teaming arrangements.   Why SAS We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.    Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.   Additional Information SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by law.   All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action.
Requisition ID
20050008
Job Locations IN-Pune
Job Description Software Engineer who’d be able to Code and test solutions in the Retail Platform team. The engineer would be working under the gudaince of the sr member / team leaders on the group and will be working on developing new features as well as enhancing and fixing defects in existing features.     Requirement - Graduate degree in computer scienece of related discipline. - Programming expertise in Java, SpringBoot and Web development. - Good logical reasoning  ability - Good communication skills.   Mandatory Technical Skills - Graduate degree in computer science  or related discipline. - Programming expertise in Java, SpringBoot and Web development. - Good logical reasoning  ability - Good communication skills.      Education Preference B Tech, MTech, MCA, or equivalent
Requisition ID
20049976
Job Locations JP-Tokyo
  【勤務地】 東京   【部門】 カスタマーサクセス統括部   【ポジション】 Sr. Associate Customer Success Manager   ■ SASとは? 企業の経営課題解決を支援するアナリティクス・ソフトウェアとサービスのリーディングカンパニーです。アメリカで1976 年に創業して以来、40 年以上連続した成長を続けており、全世界で約83,000 サイトで SAS が採用されています。1985 年のオフィス設立以来、国内において 1500社以上の実績を誇り、幅広い顧客にアナリティクス・ソフトウェアとサービスをご活用いただいております。SASでは、アメリカ本社を始め数多く国で、毎年GPTW(働きがいのある会社)のサーベイで上位にランキングされています。   ■ アワード - 2021年版日本における「働きがいのある会社」ランキングにて4年連続ベストカンパニー - 2020年版の「働きがいのある会社」ランキングで、アジア地域におけるベストカンパニーの1社に選出 - フォレスター・リサーチ社「クロスチャネル・キャンペーン管理(エンタープライズマーケティングソフトウェアスイートモジュール), Q2 2021」「デジタル意思決定プラットフォーム, Q4 2020」「リアルタイム・インタラクション管理, Q4 2020」「顧客分析テクノロジー, Q3 2020」、ガートナー社「2020 マルチチャネルマーケティングハブ分野のマジッククアドラント」でそれぞれリーダーに選出   【職務概要】 カスタマー・サクセス・マネージャーは、SASの顧客と幅広く・中長期的な関係を構築し、SASの継続的な利用促すと同時に顧客のビジネスの成功を支援及び実現する責任を負っています。また、SAS内の様々なチームと連携し、必要なドメイン知識及びSASの知識を生かして、既存のSAS環境のより深く・広い活用を支援すると同時にクロスセル・アップセルの販売機会を創出します。そのための、活用促進、リード生成、顧客内での認知度向上関する戦略を立案し実行します。また、カスタマー・サクセスはグローバルチームと密に連携を行い、ベストプラクティスの共有、グローバルのデジタルの開発、ローカライズなども行います。   【仕事内容】 - 顧客の組織内の様々なレベルのステークホルダーとの関係性構築を行います。 - 顧客のビジネスを理解し顧客の目指す成功を定義し、SASを用いた成功のためのカスタマー・サクセスプランを定義し、顧客とともに実行します。 - 顧客との定期的なコミュニケーションを行うためのエンゲージメントプランを作成し、継続的なコミュニケーション及びサクセスプランの進捗を顧客とともに確認します。 - 様々なメトリックスを測定し、顧客の活用レベルをモニタリングし課題を特定します。 - SASのソフトウェア、サービス、トレーニングプログラムの販売機会やリファレンスの機会を特定しリードの生成を行います。 - SAS製品の利用を促進するため、デモやハンズオンを通じたセミナーなどを実施します。 - 上記の活動を通じて、SASの継続的な利用を促し、契約更新処理に対応します。   【ポジションの魅力/強み】 - グローバル全体の新たな組織の立ち上げ時期であるため、アジャイル的な組織立ち上げのプロセスが経験できます。 - カスタマー・サクセス・マネジメントのプロセスを学び・実践できます。 - セールスとは異なるアプローチによって、顧客とのエンゲージメントを高め、顧客と並走しながら顧客のビジネス課題解決に取り組むことができます。 - ドメインナレッジ、テクニカルナレッジの両方を活かし、顧客側のビジネスオーナーとの高いレベルでのコミュニケーションにチャレンジできます。 - グローバルチームの一員として、欧州・米州・アジアの様々なチームと連携しながら仕事を進めることができます。   【必須条件】 - 論理思考と提案書作成能力 - 情報系のパッケージソリューションの提案経験 - DB/Linuxの知識、Webアプリケーション開発に関する知識 - 要英語力(TOEIC700、もしくはそれに相当する英語力)   【あればプラスとなる条件】 以下のいずれかの知識、経験があると尚可 - AI、アナリティクスに関する知識 - 営業としての製品提案経験 - カスタマー・サクセス・マネージャーとしての知識・業務経験 - プログラム・マネージャーとしての知識・経験   【求める人物像】 - 貪欲に学び・改善していく人材(必須条件の経験よりも、キャッチアップ力を評価) - チームの成長に積極的に貢献する人材   【面接回数】3回    Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring. Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action. #LI-JE1 #LI-HYBRI  
Requisition ID
20049914
Job Locations JP-Tokyo
  【勤務地】 東京   【部門】 カスタマーサクセス統括部   【ポジション】 (Sr)Customer Success Manager   ■ SASとは? 企業の経営課題解決を支援するアナリティクス・ソフトウェアとサービスのリーディングカンパニーです。アメリカで1976 年に創業して以来、40 年以上連続した成長を続けており、全世界で約83,000 サイトで SAS が採用されています。1985 年のオフィス設立以来、国内において 1500社以上の実績を誇り、幅広い顧客にアナリティクス・ソフトウェアとサービスをご活用いただいております。SASでは、アメリカ本社を始め数多く国で、毎年GPTW(働きがいのある会社)のサーベイで上位にランキングされています。   ■ アワード - 2021年版日本における「働きがいのある会社」ランキングにて4年連続ベストカンパニー - 2020年版の「働きがいのある会社」ランキングで、アジア地域におけるベストカンパニーの1社に選出 - フォレスター・リサーチ社「クロスチャネル・キャンペーン管理(エンタープライズマーケティングソフトウェアスイートモジュール), Q2 2021」「デジタル意思決定プラットフォーム, Q4 2020」「リアルタイム・インタラクション管理, Q4 2020」「顧客分析テクノロジー, Q3 2020」、ガートナー社「2020 マルチチャネルマーケティングハブ分野のマジッククアドラント」でそれぞれリーダーに選出   【職務概要】 カスタマー・サクセス・マネージャーは、SASの顧客と幅広く・中長期的な関係を構築し、SASの継続的な利用促すと同時に顧客のビジネスの成功を支援及び実現する責任を負っています。また、SAS内の様々なチームと連携し、必要なドメイン知識及びSASの知識を生かして、既存のSAS環境のより深く・広い活用を支援すると同時にクロスセル・アップセルの販売機会を創出します。そのための、活用促進、リード生成、顧客内での認知度向上関する戦略を立案し実行します。また、カスタマー・サクセスはグローバルチームと密に連携を行い、ベストプラクティスの共有、グローバルのデジタルの開発、ローカライズなども行います。     【仕事内容】 - 顧客の組織内の様々なレベルのステークホルダーとの関係性構築を行います。 - 顧客のビジネスを理解し顧客の目指す成功を定義し、SASを用いた成功のためのカスタマー・サクセスプランを定義し、顧客とともに実行します。 - 顧客との定期的なコミュニケーションを行うためのエンゲージメントプランを作成し、継続的なコミュニケーション及びサクセスプランの進捗を顧客とともに確認します。 - 様々なメトリックスを測定し、顧客の活用レベルをモニタリングし課題を特定します。 - SASのソフトウェア、サービス、トレーニングプログラムの販売機会やリファレンスの機会を特定しリードの生成を行います。 - SAS製品の利用を促進するため、デモやハンズオンを通じたセミナーなどを実施します。 - 上記の活動を通じて、SASの継続的な利用を促し、契約更新処理に対応します。   【ポジションの魅力/強み】 - グローバル全体の新たな組織の立ち上げ時期であるため、アジャイル的な組織立ち上げのプロセスを経験できます。 - カスタマー・サクセス・マネジメントのプロセスを学び・実践することができます。 - セールスとは異なるアプローチによって、顧客とのエンゲージメントを高め、顧客と並走しながら顧客のビジネス課題解決に取り組むことができます。 - ドメインナレッジ、テクニカルナレッジの両方を活かし、顧客側のビジネスオーナーとの高いレベルでのコミュニケーションにチャレンジできます。 - グローバルチームの一員として、欧州・米州・アジアの様々なチームと連携しながら仕事を進めることができます。   【必須条件】 - 5年以上のお客様やパートナーとの折衝経験・スキル - 5年以上の情報系のパッケージソリューション又は業務ソリューションの提案もしくはコンサルティング経験 - プロジェクトリーダー経験もしくはそれに準じるチームリード力(必ずしもプロジェクトマネージャー経験がなくても可) - 要英語力(TOEIC700、もしくはそれに相当する英語力)   【あればプラスとなる条件】 以下のいずれかの知識、経験があると尚可 - AI、アナリティクスに関する知識 - 営業としての製品提案経験 - カスタマー・サクセス・マネージャーとしての知識・業務経験 - プログラム・マネージャーとしての知識・経験   【求める人物像】 - 貪欲に学び・改善していく人材(カスタマー・サクセスとしての経験よりも、キャッチアップ力を評価) - チームの成長に積極的に貢献する人材   【面接回数】3回    Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.  Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action. #LI-JE1 #LI-HYBRID
Requisition ID
20049913
Job Locations JP-Tokyo
  【勤務地】 東京   【部門】 カスタマーサクセス統括部   【ポジション】 Sr. Associate Customer Success Manager   ■ SASとは? 企業の経営課題解決を支援するアナリティクス・ソフトウェアとサービスのリーディングカンパニーです。アメリカで1976 年に創業して以来、40 年以上連続した成長を続けており、全世界で約83,000 サイトで SAS が採用されています。1985 年のオフィス設立以来、国内において 1500社以上の実績を誇り、幅広い顧客にアナリティクス・ソフトウェアとサービスをご活用いただいております。SASでは、アメリカ本社を始め数多く国で、毎年GPTW(働きがいのある会社)のサーベイで上位にランキングされています。   ■ アワード - 2021年版日本における「働きがいのある会社」ランキングにて4年連続ベストカンパニー - 2020年版の「働きがいのある会社」ランキングで、アジア地域におけるベストカンパニーの1社に選出 - フォレスター・リサーチ社「クロスチャネル・キャンペーン管理(エンタープライズマーケティングソフトウェアスイートモジュール), Q2 2021」「デジタル意思決定プラットフォーム, Q4 2020」「リアルタイム・インタラクション管理, Q4 2020」「顧客分析テクノロジー, Q3 2020」、ガートナー社「2020 マルチチャネルマーケティングハブ分野のマジッククアドラント」でそれぞれリーダーに選出   【職務概要】 カスタマー・サクセス・マネージャーは、SASの顧客と幅広く・中長期的な関係を構築し、SASの継続的な利用促すと同時に顧客のビジネスの成功を支援及び実現する責任を負っています。また、SAS内の様々なチームと連携し、必要なドメイン知識及びSASの知識を生かして、既存のSAS環境のより深く・広い活用を支援すると同時にクロスセル・アップセルの販売機会を創出します。そのための、活用促進、リード生成、顧客内での認知度向上関する戦略を立案し実行します。また、カスタマー・サクセスはグローバルチームと密に連携を行い、ベストプラクティスの共有、グローバルのデジタルの開発、ローカライズなども行います。   【仕事内容】 - 顧客の組織内の様々なレベルのステークホルダーとの関係性構築を行います。 - 顧客のビジネスを理解し顧客の目指す成功を定義し、SASを用いた成功のためのカスタマー・サクセスプランを定義し、顧客とともに実行します。 - 顧客との定期的なコミュニケーションを行うためのエンゲージメントプランを作成し、継続的なコミュニケーション及びサクセスプランの進捗を顧客とともに確認します。 - 様々なメトリックスを測定し、顧客の活用レベルをモニタリングし課題を特定します。 - SASのソフトウェア、サービス、トレーニングプログラムの販売機会やリファレンスの機会を特定しリードの生成を行います。 - SAS製品の利用を促進するため、デモやハンズオンを通じたセミナーなどを実施します。 - 上記の活動を通じて、SASの継続的な利用を促し、契約更新処理に対応します。   【ポジションの魅力/強み】 - グローバル全体の新たな組織の立ち上げ時期であるため、アジャイル的な組織立ち上げのプロセスが経験できます。 - カスタマー・サクセス・マネジメントのプロセスを学び・実践できます。 - セールスとは異なるアプローチによって、顧客とのエンゲージメントを高め、顧客と並走しながら顧客のビジネス課題解決に取り組むことができます。 - ドメインナレッジ、テクニカルナレッジの両方を活かし、顧客側のビジネスオーナーとの高いレベルでのコミュニケーションにチャレンジできます。 - グローバルチームの一員として、欧州・米州・アジアの様々なチームと連携しながら仕事を進めることができます。   【必須条件】 - 論理思考と提案書作成能力 - 情報系のパッケージソリューションの提案経験 - エクセル、ワード、社内システム利用する為の各種IT能力 - 社内外とのコミュニケーション能力   【あればプラスとなる条件】 以下のいずれかの知識、経験があると尚可 - AI、アナリティクスに関する知識 - 営業としての製品提案経験 - カスタマー・サクセス・マネージャーとしての知識・業務経験 - プログラム・マネージャーとしての知識・経験 - DB/Linuxの知識、Webアプリケーション開発に関する知識 - 要英語力(TOEIC700、もしくはそれに相当する英語力)   【求める人物像】 - 貪欲に学び・改善していく人材(必須条件の経験よりも、キャッチアップ力を評価) - チームの成長に積極的に貢献する人材   【面接回数】3回    Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring. Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action. #LI-JE1 #LI-HYBRID
Requisition ID
20049912
Job Locations AU-Melbourne
Summary The Customer Success Manager is responsible for establishing and building broad relationships with SAS customers to identify strategic opportunities and engages with other SAS resources to bring the necessary domain and SAS experience to assist with development of new sales initiatives as well as existing SAS implementations. Plans, coordinates and executes strategy associated with fostering adoption, generating leads and building awareness. Maybe be involved in increasing renewal revenue at each stage of the customer journey working with a cross-functional SAS team. Directly supports business operations to achieve the strategic goals of the Customer Success organization. Primary Responsibilities - Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become a trusted advisor to our customers.  - Responsible for customer communications and conflict resolution - Jointly define success with customers by understanding the business problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations. - Works with other SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content, events, email, social media and innovative campaign approaches. - Builds reports and analytics to provide key business insights used for data driven decision making. - Lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts. - Monitor Customer Success through metrics and other measurements. - Develop an understanding of SAS products and services available to help customers adopt and leverage the software to meet their goals and business needs - Discover opportunities for additional software, services, education and references and direct leads accordingly.  - Introduce new versions of software to existing customers. - Follows up with customers to track satisfaction levels and to discover additional revenue opportunities; ensure customer is referenceable and share with Reference Management - Compiles feedback from end users in the department/SAS stakeholders to identify recurrent system problems or new system needs. - Participates on cross-functional teams with the goal of ensuring consistency, accuracy, quality and globalization of customer success initiatives across major geographies. - Collaborates with marketing staff and other customer success staff to integrate and complement strategies and share best practices across multiple channels. - Stays abreast of related industry trends and technologies. Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.   Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action. #LI-JE1 #LI-HYBRID
Requisition ID
20049917
Job Locations AU-Melbourne
Summary The Customer Success Manager is responsible for establishing and building broad relationships with SAS customers to identify strategic opportunities and engages with other SAS resources to bring the necessary domain and SAS experience to assist with development of new sales initiatives as well as existing SAS implementations. Plans, coordinates and executes strategy associated with fostering adoption, generating leads and building awareness. Maybe be involved in increasing renewal revenue at each stage of the customer journey working with a cross-functional SAS team. Directly supports business operations to achieve the strategic goals of the Customer Success organization. Primary Responsibilities - Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become a trusted advisor to our customers.  - Responsible for customer communications and conflict resolution - Jointly define success with customers by understanding the business problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations. - Works with other SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content, events, email, social media and innovative campaign approaches. - Builds reports and analytics to provide key business insights used for data driven decision making. - Lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts. - Monitor Customer Success through metrics and other measurements. - Develop an understanding of SAS products and services available to help customers adopt and leverage the software to meet their goals and business needs - Discover opportunities for additional software, services, education and references and direct leads accordingly.  - Introduce new versions of software to existing customers. - Follows up with customers to track satisfaction levels and to discover additional revenue opportunities; ensure customer is referenceable and share with Reference Management - Compiles feedback from end users in the department/SAS stakeholders to identify recurrent system problems or new system needs. - Participates on cross-functional teams with the goal of ensuring consistency, accuracy, quality and globalization of customer success initiatives across major geographies. - Collaborates with marketing staff and other customer success staff to integrate and complement strategies and share best practices across multiple channels. - Stays abreast of related industry trends and technologies. Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.   Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action. #LI-JE1 #LI-HYBRID
Requisition ID
20049907