【勤務地】   東京   【部門】   営業統括本部   【ポジション】   Account Executive   ■SASとは？ 企業の経営課題解決を支援するアナリティクス・ソフトウェアとサービスのリーディングカンパニーです。アメリカで1976 年に創業して以来、40 年以上連続した成長を続けており、全世界で約83,000 サイトで SAS が採用されています。1985 年のオフィス設立以来、国内において 1500社以上の実績を誇り、幅広い顧客にアナリティクス・ソフトウェアとサービスをご活用いただいております。SASでは、アメリカ本社を始め数多く国で、毎年GPTW（働きがいのある会社）のサーベイで上位にランキングされています。   ■アワード - 2020年版の「働きがいのある会社」ランキングで、アジア地域におけるベストカンパニーの1社に選出 - 2020年版 日本における「働きがいのある会社」ランキングにて3年連続ベストカンパニー   【仕事内容】 - 顧客のビジネスゴールもしくは課題を理解（掘り下げ）、プリセールス・コンサル部門と協同で提案内容を策定します。 - 担当の企業（主に大手企業）でビジネスを創出する際、アライアンスパートナーとのやり取りも必須になり、お互いの狙いが異なるケースが多々生じます。当ポジションでは、その狙いを調整して、顧客企業に対して、どのようにビジネス価値を提供していく調整力も必要となります。 - 主にデータを活用したリスク管理、不正・犯罪対策、マーケティングソリューション、それに関連する分析プラットフォーム、クラウドサービスの提案を行います。 - 数字周りのフォーキャストも実施します。   【必須条件】 - ソフトウェアやソリューションのダイレクトセールス経験がある方 - 金融企業向けの提案経験 - アカウントマネジメントの経験（連携する社内外関係者との協力を効果的に推進することなど） - 顧客の業務課題へのヒアリングスキル / メッセージ力のあるプレゼンテーションスキル / コミュニケーションスキルを有していること 【あればプラスとなる条件】 - 金融業界（銀行・証券・カード・信託）での営業経験者 - メガバンク向けの営業経験者 - 情報系でのシステム提案の経験 - AI、アナリティクスに関する知識 - 英語力   【ポジションの魅力】 - 分析プラットフォームの知識だけではなく、SASの業務ソリューションの提案機会や金融業界の方が受講するトレーニングにも参加して、業務知識やコンサルテーションの知識を身に着けることができます。 - 国内および海外のユーザー企業を結び付けて、ナレッジシェアの提供から業務提携の機会までを提供できます。 - 顧客企業のCIOだけではなく、各業務領域における責任者とコミュニケーションする機会もあるため、IT知識だけではなく、ビジネス領域に対する知見も身につけることができます。 Diverse and Inclusive At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.   Additional Information: SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com. #LI-JE1 #LI-HYBRID

  【勤務地】   東京   【部門】   営業統括本部   【ポジション】 Sr Account Executive   ■SASとは？ 企業の経営課題解決を支援するアナリティクス・ソフトウェアとサービスのリーディングカンパニーです。アメリカで1976 年に創業して以来、40 年以上連続した成長を続けており、全世界で約83,000 サイトで SAS が採用されています。1985 年のオフィス設立以来、国内において 1500社以上の実績を誇り、幅広い顧客にアナリティクス・ソフトウェアとサービスをご活用いただいております。SASでは、アメリカ本社を始め数多く国で、毎年GPTW（働きがいのある会社）のサーベイで上位にランキングされています。   ■アワード - 2020年版の「働きがいのある会社」ランキングで、アジア地域におけるベストカンパニーの1社に選出 - 2020年版 日本における「働きがいのある会社」ランキングにて3年連続ベストカンパニー 【仕事内容】 - 顧客のビジネスゴールもしくは課題を理解し、プリセールス・コンサル部門と協同でアカウントプランを策定。 - 担当の企業（主に大手企業）における新規ビジネスの創出、既存ビジネスの対するアップセル、クロスセル、顧客満足度の向上、Cレベルとのリレーション構築、維持 - ダイレクトセールスだけでなく、アライアンスパートナーとの協業によるビジネス推進リードフォロー、パイプライン管理、フォーキャスト管理 【必須条件】 - 大手企業におけるAccount Management経験 (連携する社内外関係者との協力を効果的に推進できるなど) - 8年以上のソフトウェアおよびソリューションの、ダイレクトセールス経験があること - 顧客の業務課題へのヒアリングスキル／メッセージ力のあるプレゼンテーションスキル／コミュニケーションスキルを有していること 【あればプラスとなる条件】 - 金融機関（銀行・証券・カード・信託）向けの営業経験者 - 情報系でのシステム提案の経験 - AI、アナリティクスに関する知識 - 英語力 【ポジションの魅力】 - 分析プラットフォームの知識だけではなく、金融の業務ソリューションの提案やトレーニングを通じて、業務知識やコンサルテーションの知識を身に着けることができます。 - 顧客企業のCレベルや各業務領域における責任者とコミュニケーションする機会もあり、IT知識だけではなく、ビジネス領域に対する知見も身につけることができます。 - 海外からのナレッジシェアやグローバル案件など海外チームと連携する機会もありの提供から英語スキルの向上の機会があります。 - 自らが担当営業として社内外の関係者をリードしてビジネスを推進することによって、営業として個人成長の機会があります。   Diverse and Inclusive At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.   Additional Information: SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com. #LI-JE1

  [Position]  Global Strategic Account Manager   [Location] Tokyo, Japan   Summary: Our strategic customers are the leading businesses of the world and pioneers in their industry and comprise a large portion of our global revenue. SAS has set out to serve its strategic customer segment with an exclusive approach, that adds significant value to their current and future business with the (Global) Strategic Account Manager as the leader of the strategic customer relationship. It is the (G)SAMs job to be the best advocate of our strategic customers at SAS and the best advocate of SAS toward the customer. Their main objective is to drive long-term customer satisfaction, loyalty and maximize the SAS business. The strategic customer engagement at SAS goes beyond excellent sales capabilities and as such entails collaborative leadership to engage and align all relevant lines of business towards a client-centric approach. With their successful experience in planning and executing on a comprehensive joint SAS-customer strategy, (G)SAMs will be contributing to SAS’ strategic objective to add significant value to our customers businesses and grow SAS’ footprint as well as revenues in return. Typically reports to Sales Director or VP Sales.   Responsibilities: - Develop and execute a multi-year rolling strategic account plan with extended Account Team that meets or exceeds customer objectives and SAS Software, Cloud and Services revenue goals. - Establish and maintain a trusted-advisor, multi-level network within the customer, with a specific focus on Executive and C-Level. - Regularly review and align strategy with customer and internally. - Lead matrix sales team and assign individual quotas according to the strategic account plan in alignment with SAS Sales Leadership. - Coach, engage and continuously align matrix sales team to deliver exceptional results, maximize revenue and performance. - Take full accountability for projects and initiatives across all major lines of business, while leading the engagement of the extended SAS account team (sales support, post-sales, R&D, Hosting, Executive and C-Suite) - Grow new services revenue by positioning our offerings in close collaboration with Consulting. - Engage with Alliance Partners key to the account to maximize new revenue opportunity and elevate SAS´ strategic position in the account. - Ensure execution of customized Marketing approach with Account Based Marketing Team. - Manage high-risk escalation issues for the strategic customer at SAS and drive them to closure, balancing SAS and customer interests. - Work closely with Customers Success, proactively supporting the successful usage of SAS and identifying new use cases. -   Knowledge, Skills and Abilities: - Industry experience – An influential and passionate player in their industry with the ability to identify and articulate trends, competition and market share both internally and with customer. - Sales experience / Negotiation – advanced negotiation skills able to manage complex opportunities across borders to a “win-win” outcome. - Consultancy skills - Demonstrates consultancy capabilities including problem solving and ability to navigate complex projects.  Understands and embraces customer processes and works collaboratively. - Business Acumen – strong commercial acumen – ability to think longer-term. Experience of difficult commercial and operational circumstances. - Cultural awareness – understands and is sensitive to the differences in backgrounds, attitudes, beliefs, and values and able to modify / adapt approach to acknowledge the diversity in which customers are operating. - EQ – Demonstrates emotional intelligence able to modify behavior to improve impact, build relationships, get the best out of people and engender respect.  Makes others feel valued. - Proactively recognizes (internal) conflict and takes steps to mediate to avoid any impact to the customer relationship. - Team orientated – works well with others whilst taking the lead and directing outcomes.  Experience of working in and navigating a complex multi-matrix international organisation.  Experience of working in a virtual environment. - Fluency in English (writing, reading, listening and speaking) is required.    Experience: Requires a minimum of 8 years sales experience with at least 2 years in managing strategic accounts.  Minimum 2 years management experience and 5 years leadership experience.     Diverse and Inclusive At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.   Additional Information: SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com. #LI-JE1

  Account Executive - Insurance Focus Hybrid Base location: Sydney    We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and then to operationalize that intelligence.   We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you’re looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you’ll find it here.   About the job It’s an exciting time to be at SAS: Our Cloud Native Viya platform is the most complete in the market, and we’re building on our heritage as we approach IPO-readiness. Our sales team are at the center of it all.   In this industry lead role, you will be responsible for sales strategy and execution across the full SAS portfolio in the Insurance space. This includes software & cloud (private and public), domain solutions as well as implementation services to an established customer base including leading insurers both in Australia and New Zealand.   If you're a customer-focused business thinker who is passionate about building authentic senior level relationships, and is ready to drive sales of our world-class software products, solutions and services, this role just might be your perfect next play!   As an Account Executive, you will: - Sell SAS. Our solutions are the best of the best and help customers solve their problems – you get to translate that story to a sale. - Stay ahead of the curve. You’ll need to know SAS’ marketing goals and objectives, SAS applications, supported hardware platforms, business trends and industry knowledge   - Understand SAS’ pricing, licensing procedures and approvals matrix.  - Uncover high-potential accounts and follow that lead. You’ll be the primary contact for prospective customers.  - Work with other sales professionals, pre-sales and executives to react quickly to highly qualified, high revenue potential leads.   - Prepare quotes and proposal information and work cross-functionally to create and finalize contracts and set delivery schedules.   - Provide a superior customer experience – we go the extra mile for our customers – and track customer satisfaction. - Travel approximately 30% (mostly domestically) or as business requires – sometimes, you’ve got to meet your customers where they’re at, literally.   To be successful in this role, you will require: - 5+ years' experience in the sales, marketing, consulting services, or technical support of computer software solutions (including related training products and services) with a focus on insurance industry. - Ability to initiate and lead sales opportunities and to relate technical and business concepts to SAS applications and user needs. - Ability to travel on a frequent basis. - Ability to work independently and as part of a team. - Strong written and verbal communication skills. - Bachelor's degree, preferably in Business, Marketing, MIS, or other relevant discipline. - Equivalent combination of education, training and experience may be considered in place of the above qualifications. - You’re curious, passionate, authentic and accountable. These are our valuesand influence everything we do.   Preferred Qualifications: - Experience of selling software solutions to enterprise customers with a focus on Analytics, SaaS, AI/ML and/or Cloud - Experience and expertise selling to senior decision makers and aligning the value proposition of SAS capabilities to meet enterprise needs - Ability to analyze and evaluate territory dynamics and develop a sales plan; ability to relate SAS capabilities needs to enterprise challenges within the insurance space   Diverse and Inclusive At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.   Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.   Additional Information: SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.     #LI-PTAP

As a Systems Developer for the SAS Cloud team in SAS’s Cloud and Information Services (CIS) division, you will be responsible for all aspects of our hosted and remote managed SAS application environments. You will work collaboratively with customers, analysts, developers, and implementation team members to deliver world class SAS service.   You will support the team with training, expertise, mentoring, and best practices related to enterprise application technology, architecture, and support. You will work with global R&D, Product, Technical Support, global PSD/Partners, and CIS teams to drive customer satisfaction and ensure service quality across all our hosted and remote managed customer environments. You will lead the team in efforts to improve quality, efficiency, and automation around service delivery tasks.  A keen eye for continuous improvement and a passion to drive it in all aspects of the job is required.   Responsibilities: - Deliver excellent customer service using a customer first and continuous improvement mindset. - Provide hands-on administration, maintenance, and installation of SAS Enterprise software and solutions. - Provide support for global PSD/Partner delivered ETL and automations. - Manage day-to-day work through SAS Cloud ticketing systems using CIS best practices for ticket update quality and frequency. - Use IT Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers. - Create and maintain service documentation including runbooks, knowledge base articles, and wiki content. - Configure, manage, monitor, and debug mid-tier software. - Manage, monitor, and maintain container-based applications deployed in cloud container services. - Develop tools and software to manage SAS and third-party software. - Diagnose, document, report, and resolve system problems. - Work directly with external customers and interface with other support teams and vendors. - Mandatory - 24x7 Shift working as per business demand. - Mandatory - Participate in a 24x7x365 on-call rotation. Additional responsibilities may include: - Provide service leadership for local teams by managing service queues and assigning tickets based on SAS Cloud procedures. - Serve as technical escalation support for other team members. - Contribute to overall service quality by identifying or leading efforts that reduce time, reduce toil, and/or improve the customer experience with SAS Cloud services. Essential Requirements: - Bachelor's degree in a quantitative field, such as Computer Science, Information Technology or related field. - 3+ years of technical experience including: - 3+ Years of experience in SAS Administration, Deployment, integration - 1+ years of experience with Kubernetes / CaaS - 2+ years of experience Enterprise Platform Support - 2+ years of experience in systems support, user support, customer support, consulting, or training for enterprise class software and/or hardware. - 3+ years of experience with UNIX or Linux supporting enterprise class applications. Preferences: - Familiarity with cloud-based platforms like MS Azure, AWS, GCP, or OpenShift - Experience with Python, Ansible, or Kubernetes - Scripting experience (bash, powershell, etc) - Installing and using SAS software and solutions - Programming in SAS - Deploying and managing JavaEE web application. - Java or Web development experience - Ability to travel up to 10% of the time SASCLOUD

Global Technical Support Engineer/Customer Intelligence – Hybrid   Global Technical Support Engineer/Customer Intelligence   Nice to meet you! We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you’re looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you’ll find it here.   About the job The Global Technical Support CI360 team is looking for a Technical Support Engineer to collaborate with some of the best minds in Technical Support and to be mentored by people who have a passion to share their knowledge. You will never stop learning and will be encouraged to bring your best to work every day.   As a Technical Support Engineer, you will: - Provide support, troubleshoot, prioritize, diagnosing, and manage customer-reported problems, including writing thorough, detailed problem descriptions. - Evaluate, set, and manage internal and external expectations, including escalation activities and communications. This activity is often under pressure where decisions have a significant business impact for SAS and customers - Communicate with customers by phone, email, and Microsoft Teams while troubleshooting the problem. - Learn and use knowledge of complex interactions between multiple SAS system components and third-party products to help diagnose and resolve software problems. Might replicate customer environments to reproduce and debug problems. - You’re curious, passionate, authentic and accountable. These are our values and influence everything we do. Required Qualifications - 3-5 years of experience in Software Technical Support. - Bachelor's degree of Computer programming or equivalent combination of education, training, and relevant experience. - Academic or work experience with computer programming or demonstrated aptitude for picking up new technologies. - Experience with C, Java, Python, SAS, or programming in a third- or fourth-generation language - Real passion for collaborating with colleagues to build technical solutions to solve tough problems - You must have strong experience with at least one of the following operating systems, but be familiar with all of them: Windows, UNIX, or Linux. - Excellent analytical, problem solving, and troubleshooting skills, including the ability to communicate with users with various technical backgrounds. - Effectively communicate and work across departments within Technical Support to solve a problem - Determine software circumventions when fixes are not feasible - Have a real passion for software support, as demonstrated by previous internships, work experience, projects, or publications - Last but not least, you need to be articulate. That means you can write an email with perfect spelling and grammar, be able to speak confidently and professionally, and be a rock star with summarizing complex solutions to customers in plain, readable English and Spanish. - An equivalent combination of related education, training and experience may be considered in place of the above qualifications. Benefits highlights  - Flexibility and Competitive package. - Our Recreation and Fitness center offers recorded fitness classes to help you fit movement into your day. - Your well-being matters, and that’s why we support all dimensions of your well-being by offering programs that reduce stress and distractions to help you remain healthy and productive. Diverse and Inclusive At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here. Additional Information Please insert appropriate compliance verbiage for your country.   SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.   #LI-MS1

  Account Executive Public – Hybrid   Schön dich kennenzulernen! Wir sind das führende Unternehmen im Bereich Analytik. Mit unserer Software und unseren Dienstleistungen inspirieren wir Kunden auf der ganzen Welt, Daten in Intelligenz zu verwandeln - und Fragen in Antworten. Außerdem sind wir ein liquides Unternehmen mit einem Volumen von mehreren Milliarden Dollar, das sich auf dem Weg zu einem Börsengang (IPO) im Jahr 2024 befindet. Wenn Du auf der Suche nach einer dynamischen, erfüllenden Karriere bist, die mit Flexibilität und erstklassigen Mitarbeitererfahrungen einhergeht, wirst Du bei uns fündig.   Was Sie tun warden Wir suchen derzeit einen Account Executive, der unser Kundenumfeld im öffentlichen Sektor mit Schwerpunkt auf Polizei, Strafverfolgung und Innere Sicherheit innerhalb der DACH Region erweitert.   Die Behörden des öffentlichen Sektors können sich nicht auf die Ansätze von gestern verlassen, um die Probleme von morgen zu lösen. Die Aufgabe des öffentlichen Sektors ist es, die Sicherheit und das Wohlergehen aller Menschen zu gewährleisten. Um dies zu erreichen, sind heute Innovationen notwendig. Mit fortschrittlicher Analytik, einschließlich künstlicher Intelligenz (KI) und Machine Learning können Behörden ihre Daten nutzen, um die Ergebnisse für die Bürger zu verbessern. SAS hilft Regierungen in allen Bereichen - überall auf der Welt - bessere, schnellere und kostengünstigere Entscheidungen zu treffen, die das Leben der Menschen verbessert, die Sicherheit erhöht und den Umgang miteinander verbessert.   In dieser Position tragen Sie zur Erreichung der strategischen Ziele von SAS bei und übernehmen das gesamte Themenspektrum eines Account Managements durch die Umsetzung der Vertriebs- und Marketingstrategie für ihr Public Sector Accountset innerhalb der DACH-Region. Sie sorgen für wiederkehrende Umsätze und nutzen diese, um neue Lösungen zu positionieren. Sie ermöglichen digitale Transformation der Verwaltung und bessere Ergebnisse für die Bürger durch Predictive Analytics.   Ihre Aufgaben - Vertrieb unserer Software, Lösungen und Dienstleistungen an bestehende und potenzielle Kunden. Sie arbeiten mit ihrem Accountteam zusammen, um Verkaufschancen zu erkennen und ihren Kundenkreis innerhalb des öffentlichen Sektors für die Potentiale der datengetriebenen Verwaltungsarbeit zu entwickeln. - Sie demonstrieren wert- und vertrauensbasierte Vertriebsfähigkeiten mit einem tiefen Verständnis der Kundenbedürfnisse und der Möglichkeiten mit SAS. - Artikulieren des Nutzens von SAS gegenüber dem C-Level-Management innerhalb der Kunden. - Verständnis der Branche einschließlich Trends, Geschäftsprozessen, Finanzkennzahlen, Leistungsindikatoren und wichtigen Wettbewerbern. - Unterstützung von Institutionen des öffentlichen Sektors bei der digitalen Transformation durch den Einsatz von Predictive Analytics und Artificial Intelligence Lösungen. - Bereitstellung von präzisen Umsatzprognosen für die SAS Geschäftsleitung. Was wir suchen - Erfahrung im Verkauf komplexer Technologielösungen im öffentlichen Sektor, idealerweise mit einem etablierten Netzwerk. - Fähigkeit, die Strategie des Kunden zu analysieren und sie mit unseren Angeboten abzugleichen. - Fähigkeit, technische und betriebswirtschaftliche Konzepte zu verstehen und zu kommunizieren sowie sie auf SAS-Anwendungen und Anwenderbedürfnisse zu beziehen. - Erfahrung im Führen und Vorantreiben von Diskussionen mit einflussreichen Entscheidungsträgern. - Fähigkeit, unabhängig zu arbeiten und virtuelle Teams zu leiten und zu orchestrieren - Kenntnisse der Software- und Hardwarebeschaffungszyklen von Unternehmen. - Bereitschaft zu reisen. - Sie sind neugierig, leidenschaftlich, authentisch und verantwortungsbewusst. Dies sind unsere Werte und beeinflussen alles, was wir tun. Vielfältig und inklusiv     Bei SAS geht es nicht darum, in unsere Kultur zu passen - es geht darum, sie zu bereichern. Wir glauben, dass unsere Mitarbeiter den Unterschied ausmachen. Unsere vielfältige Belegschaft bringt einzigartige Talente zusammen und inspiriert die Teams, erstaunliche Software zu entwickeln, die die Vielfalt unserer Nutzer und Kunden widerspiegelt. Unser Engagement für Vielfalt ist eine Priorität für unsere Führungskräfte, bis hin zur Spitze; und es ist wesentlich für das, was wir sind. Um es deutlich zu sagen: Sie sind bei uns willkommen.   Weitere Informationen SAS ist ein Arbeitgeber der Chancengleichheit. Alle qualifizierten Bewerber werden ohne Rücksicht auf Rasse, Hautfarbe, Religion, Geschlecht, sexuelle Orientierung, Geschlechtsidentität, Alter, nationale Herkunft, Behindertenstatus oder andere gesetzlich geschützte Merkmale für eine Einstellung berücksichtigt.   SAS versendet nur E-Mails von verifizierten "sas.com"-E-Mail-Adressen und bittet niemals um sensible, persönliche Informationen oder Geld. Wenn Sie Zweifel an der Echtheit einer Mitteilung von oder im Namen von SAS haben, wenden Sie sich bitte an Recruitingsupport@sas.com.

Senior Technical Support Account Manager – Hybrid   Senior Technical Support Account Manager    Nice to meet you! We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you’re looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you’ll find it here.   About the job The Technical Support team is looking for a Senior Technical Support Account Manager who will provide post-sales support across enterprise-class SAS business software applications and/or solutions for strategic customers as assigned and serve as an advocate and escalation point for the customer acting as a liaison between all SAS divisions. Provide input and guidance during the customer lifecycle and contributes as a stakeholder to the success of the customer’s relationship with SAS. you will:· - Act as a strategic technical advisor to customers on SAS support related activities - Proactively communicate carefully and effectively with customer and experts across SAS during the problem resolution process. Accurately document and specify information in the tracking system during the entire track life cycle. Provide status updates for all outstanding issues. - Consistently set and manage internal and external expectations and project pressures at all levels of technical and business management including coordinating/managing problem escalation activities and communications (outside business hours for business-critical problems as appropriate). Follow defined Standard Operating Procedures to ensure consistent delivery of standard and services.  Co-ordinates SAS resources as required to deliver support services.  Often perform these duties under pressure where decisions have a significant business impact for SAS and/or customers. - Routinely build knowledge of SAS and specialized technical and business domain knowledge with an understanding of the business problems that are addressed by SAS applications and/or solutions. Apply expertise in multiple areas of the SAS system to help customer understand and solve their specific business problems, vision of business solutions, unique requirements, and operational capabilities and limitations.  Help customer understand where risks exist, suggest strategies for mitigation, and recommend resources to help reduce risk.  Facilitate the timely and sufficient resolution of all customer issues and requests.  Work remotely or on customer site as necessary to deliver the services. - Keep abreast of other vendors’ products. Advise users how SAS software offerings compete, and/or how to most effectively use SAS in conjunction with the vendors’ products.  Contact vendors to report problems and obtain information. - Collaborate with experts across technical support departments, SAS divisions, and partners when necessary. Keep internal and external stakeholder groups informed of problems, suggestions and general comments and concerns related to the software, the business domain, and the account, as appropriate.  Act as an advocate for the customer. - Identify and share account intelligence with sales account teams, identifying new software or services sales opportunities. Contribute to the proposal definition and sales of new support service opportunities. Solicit feedback on technical support services. - Suggest, manage, and implement special projects to assist Technical Support, users, or other teams.   Required Qualifications - Strong communication skills - 7-8 years of experience in a leadership role - Expert knowledge of SAS products and their applications or specialized products related to the assigned customer - Excellent organizational skills, ability to communicate clearly, and strong problem resolution skills - Has a proven understanding of corporate account business needs and knowledge of the support industry - Ability to use unique skills to contribute to the development of company objectives and principles and to achieve goals in creative and effective ways - Has ability to deliver presentations to various audiences including colleagues, customers, and industry experts - Travel as business requirements dictate at management discretion - You’re curious, passionate, authentic and accountable. These are our values and influence everything we do. Preferred Qualifications - Strong conceptual abilities - Creativity and project management skills - Technical account management skills - Ability to take initiative by suggesting, managing and/or implementing special projects to improve the level of support offered by the entire Technical Support Division. - Ability to act as a positive role model for others in their department and division. - Ability to diplomatically handle issues with customers by working within and across departments and divisions. - Ability to anticipate needs (e.g. training or documentation) within their department or the Technical Support Division as a whole and takes action to meet those needs. - Ability to provide guidance and input to others on how to handle escalations.   Can manage expectations at all levels of business. Manages multiple escalations simultaneously.   Benefits highlights - Flexibility and Competitive Package. - Our Recreation and Fitness center offers recorded fitness classes to help you fit movement into your day. - Your well-being matters, and that’s why we support all dimensions of your well-being by offering programs that reduce stress and distractions to help you remain healthy and productive.   Diverse and Inclusive At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here. Additional Information Please insert appropriate compliance verbiage for your country.   SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com. #LI-MS1 #LI-HYBRID

Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”    If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.    What We Do   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.    What You’ll Do We’re looking for a Technical Consultant to provide consulting and implementation service including requirements gathering, analysis, solution development, knowledge transfer and project closeout both off and on customer site; assists sales teams with relevant activities and ensure the highest levels of customer satisfaction.   You Will - Provide timely, professional, and quality delivery outputs on assigned projects, leveraging expertise in the application of specific SAS technologies, solutions, methodologies, and project experiences. - Understand, utilize and communicate best practice methodologies and industry standards internally and externally. - Leverages detailed technical knowledge to support sales opportunities and implementations across solution domains including Proof of Concept and solution demonstrations. - Contribute to detailed technical documentation as required, such as requirements, design, administration, and user guides. - Participate in product and solution training to acquire and maintain a detailed level of product knowledge of core components of SAS offerings. - Work and collaborate with others on consulting projects and special projects as assigned. - Conduct customer sessions for requirements gathering, data discovery, analysis, reporting and presentation. - Lead knowledge transfer sessions internal and/or with customers. - Build trusted advisor relationships with internal/external customers. What We’re Looking For - Working experience in consulting/solution company or end user handling the banking industry - Software implementation experience - Good knowledge of architecture, peripheral technologies and implementation best practices - Excellent problem solving, organizational, decision-making written, oral and interpersonal skills - Ability to understand, synthesize, utilize and integrate prevailing external technologies with SAS solutions - Fast learner for the new technologies and software. - Ability to work independently and as part of a team - You’re curious, passionate, authentic and accountable. These are our values and influence everything we do. Preferred Skills - Experience working with Cloud Service Providers (Azure/AWS/GCP) is preferred - Technical skills of Java, Python, SQL, or any ETL tools are preferred. - Technical skills of cloud ecosystem, SAS code or SAS products are highly preferred. - Experience of designing/developing solution migration processes is highly preferred.   #LI-RN

  Client Technical Lead (Career Level) Role Description   ★"To be considered for this role you will require Australian Citizenship or a Permanent Resident visa for Australia"   What We Do: At SAS were the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo, and changing the way we live. The SAS Cloud team delivers Hosted and Remote SAS Solutions across a global footprint of cloud providers in strategic global locations. This is a global team that is tightly matrixed with other regional service delivery Centres of Excellence and global resource hubs. The team is accountable for ensuring excellent customer experiences for all SAS Cloud customers. Be part of something exciting and join SAS working within our CIS business unit.   What You’ll Do: In this role, you will assist the SAS Cloud practice to position itself as leader in providing managed services throughout the Data Analytics industry. The Client Technical Lead for the SAS Cloud team in SAS’s Cloud and Information Services (CIS) division, you will be responsible for all aspects of our hosted and remote managed SAS application environments. You will work collaboratively with customers, analysts, developers, and implementation team members to deliver world class SAS service. You will leverage your deep technical skillset and knowledge to provide technical leadership, guidance, and support for customer engagements through implementation and configuration to production release into operations. You will partner with a SAS Cloud Customer Success Manager to work through any technical obstacles the customer may experience. You will build the foundation for ongoing reliability by defining key performance metrics aligned to the customer's success criteria. Through documentation, automation, and knowledge management, you will enable global teams to respond quickly and efficiently to operational incidents. You will work with global R&D, Product, Technical Support, and CIS teams to drive customer satisfaction and ensure service quality across all our hosted and remote managed customer environments.  You will lead the team in efforts to improve quality, efficiency, and automation around service delivery tasks.  A keen eye for continuous improvement and a passion to drive it in all aspects of the job is required.   Key responsibilities To take responsibility for: - Articulate an innovative SAS technical approach / solution based on your understanding of client’s business and technical needs - Engage with key client counterparts as technical solution / subject matter expert on SAS Cloud - Provide a single technical leadership and ownership from project kick off through UAT and go-live for hosted and remotely managed customer projects. - Post go-live project consultation for major changes (upgrades, migrations, etc.) and to help identify and resolve complex problems caused by repetitive incidents. - Ensure that all current and future technical project requirements (tasks, changes, deliverables, etc.) have a clearly defined scope and can be progressed by the responsible service team without issue. Mitigate any technical blocking condition that prohibits progress to drive towards success. - Enhance operational requirements to improve system stability, monitoring awareness and decrease operational burden to ensure a positive customer experience. - Ensure SAS Cloud standards and best practices are adhered to and validated. - Provide knowledge transfer for larger team related to their customer engagements and/or key technology areas. - Deliver excellent Client service using a Client first and continuous improvement mindset. - Manage, monitor, and maintain container-based applications deployed in cloud container services. - Work directly with external customers and interface with other support teams and vendors. - Be a trusted advisor to the client, pro-actively educate and guide discussions to support the operational teams Reporting to - Director of Information Services   Expected Experience and Background   - Familiarity with Cloud (Azure, AWS or GCP) - Proven years of experience as a technical advisor: developing solutions / working with certain technologies e.g., Cloud native development, Hybrid/ multi-cloud, DevOps processes and tools, Application migration program, Hyperscaler, RH, AI, open technologies etc. - Use IT Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers. - Demonstrated ability to work cross functionally - Familiarity with PaaS, XaaS and SaaS businesses, metrics, goals, challenges - Proven strong executive leadership and decision-making abilities - Strong communication skills, ability to articulate and sell a vision internally and externally - Strong execution skills and the ability to drive action and accountability - Extensive experience driving software solutions involving many stakeholders and delivering results on time with high quality. - Ability to communicate directly to the product, service and technical teams: share insights into root causes of client discontent, advocate for features/functionality to eliminate churn, drive customer satisfaction - Entrepreneurial spirit and mindset, a focus on possibilities and not obstacles   Travel SAS Offers a hybrid approach to working. Travel is expected to client meetings and SAS offices when needed. s for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com. #LI-GE1 SASCLOUD

Nice to meet you! JMP, a subsidiary of SAS, is committed to empowering scientists and engineers via our world class family of statistical software products. For over 30 years, JMP has enabled customers to speed new drugs to market, to design better products and processes, and to figure out how to restore ecosystems. Advancements are made when brilliant people use JMP statistical discovery software to see what they’ve not seen before. If you are a problem solver, a connector, and someone who enjoys helping others, then you might just be the next person to join this dynamic, growing, and global team.   About the job: The JMP Digital Operations team is looking for a Salesforce Developer to maintenance and build of new and existing features using our salesforce platform including its integrations with other platforms that sync into salesforce. The team is responsible for building and managing all business critical technologies across the entire global organization.  We work with all departments to empower them with the tools, systems, and processes to maximize efficiency and enable them to deliver the best possible experiences for our teams and to our customers.   As a Salesforce Developer, you'll: - Analyzes, designs, develops, implements, tests and maintains applications, data and integrations; actively solicits the involvement of other developers & architects to ensure integrity and consistency across the ecosystem. - Uses Software Development Lifecycle phases, and in order to deliver an application of high quality, incorporating current best practices and methodologies. For example: continuous integration and deployment, agile/iterative development methodologies, test driven development and the creation of both on call & external system documentation. - Adheres to standards and methodologies around areas such as: project delivery, security, data privacy, integrations, architecture, development (including testing, documentation & deployment), and automation. - Maintains an awareness of and researches new technologies, trends, architectures and implementation techniques as they relate to the delivery of applications, integrations and data. - Participates in business, technical and design discussions with team members and customers. Delivers prioritized technology efforts, while meeting the appropriate expectations for schedule, scope and quality. Effectively identifies, manages, mitigates and escalates risk to appropriate levels of management. - Performs other duties as assigned. Required Qualifications: - Bachelor's degree in Computer Science, Mathematics, Statistics, or related field. - Five years of programming experience in an applications development or consulting environment, including two years of experience developing data models in an enterprise environment. Familiarity with one or more data modeling tools. - Salesforce certifications highly encouraged - Preferred experience with tools such as Salesforce, CPQ, Mulesoft, Experience Cloud, Docusign, Netsuite, and/or Magento. Notice: This position is hired in Kuala Lumpur, Singapore, Seoul, Tokyo, Shanghai, Beijing.   All valid JMP job openings are located on the Careers page at www.jmp.com. JMP only sends emails from verified “jmp.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of JMP, please contact us at Recruitingsupport@sas.com before taking any further action.   #LI-MS2

  【勤務 地】東京本社   【部門】  ソリューション統括本部インダストリーソリューション統括部   【ポジション】  Principal Business Solutions Manager   ■SASとは？ 企業の経営課題解決を支援するアナリティクス・ソフトウェアとサービスのリーディングカンパニーです。アメリカで1976 年に創業して以来、40 年以上連続した成長を続けており、全世界で約83,000 サイトで SAS が採用されています。1985 年のオフィス設立以来、国内において 1500社以上の実績を誇り、幅広い顧客にアナリティクス・ソフトウェアとサービスをご活用いただいております。SASでは、アメリカ本社を始め数多く国で、毎年GPTW（働きがいのある会社）のサーベイで上位にランキングされています。   ■アワード - 2020年版の「働きがいのある会社」ランキングで、アジア地域におけるベストカンパニーの1社に選出 - 2020年版日本における「働きがいのある会社」ランキングにて3年連続ベストカンパニー 【職務概要】 製薬を担当領域とし、データアナリティクス市場に対するSASのシェア拡大およびアウェアネスの向上を目的とした、営業テリトリーごとのGo-to-Market機能を強化する部門です。※1）特に、製薬が主な担当領域となります   【仕事内容】 - インダストリーの業務知識およびデータ活用の知見を軸とし、テリトリプラン策定支援・アカウントプラン策定支援 - インダストリー固有課題へのオファリング企画や、特定したホワイトスペースに対する最新アナリティクスのオファリング企画・推進 - グローバルのインダストリー/ソリューション戦略、イニシアチブの理解および各種プランにおけるグローバル戦略とのアライメント - 各種プランニングにおけるグローバルリソースとのコラボレーション - 営業マネージャへのアドバイザリーおよびサポート - エグゼクティブコールやインダストリー軸でのコミュニティ形成などの顧客エンゲージメント施策の計画・実施 - インダストリーにおける案件創出の推進および案件進捗の管理 - マーケティング部門とともに、カスタマーアドバイザリー視点でのマーケティング施策計画・実施 - 案件アプローチ初期段階における、案件攻略に向けたコーディネートおよびオーケストレーション - チャネルビジネスの強化および拡張 活動例） 事業計画検討、アカウントプランニング支援、オファリング企画、ビジネス・システム課題の整理、トップコールの企画・実施、マネジメントクラスとのワークショップ企画・実施、Blog、メディア、セミナー等の企画・投稿・登壇、等   【ポジションの魅力】 - 製薬業（特に臨床領域）でのデファクトであるSASで今後の業界ビジネスを牽引できます。 - これまで積み上げてきた知見やグローバルナレッジに基づき、インダストリー横断、または特定インダストリーでビジネスを作っていくところから活動できます。 - アナリティクスライフサイクルを網羅したソリューションを持っていることによる、インダストリーや顧客のマチュリティにとらわれないビジネスターゲット領域を広げることができます。 - ローカルはもとより、グローバルの多種多様のエキスパートにも容易にアクセスできるビジネス環境があり、ご自身のグローバルマインドセットを磨くことができます。   【必須条件】 - 12年以上製薬業界におけるビジネス経験、コンサルティング経験、ソリューション等の提案経験、業界知識の保有 - 情報系システム全般、もしくはITトレンドに関する知識 - プロジェクトマネジメント経験（提案チームをリードする力） - 英語力（TOEIC 800点相当 以上）   【あればプラスとなる条件】 - AI、アナリティクスに関する知識、提案・実装経験があれば尚可 - 各種統計解析ソフトウェアの利用経験、計量分析経験があれば尚可 - 情報系システムのアーキテクチャデザイン、ソリューションアーキテクトの知識、提案・実装経験があれば尚可   Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.   Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action.#LI-JE1 #LI-HYBRID

      Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”    If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.    What we do   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.    What you’ll do   - Provide global auditing teams with timely documentation and support during external audits. Develop and maintain user access procedures to help with internal audit, provide check points for bi annual audit reviews. Providing application access to multiple Global Financial Systems like Oracle Fusion, Replicon, Workday, Concur, DAX. Control user access based on their job roles, follow documentation and procedures to seek approvals and make changes to user access Work with junior team members mentoring and providing guidance on day to day tasks.   Knowledge, Skills and Abilities Required Knowledge of university and/or public auditing policies, standards, and procedures. Knowledge of federal, state, and local laws, regulations, and standards governing all aspects of the utilization of computer systems. Attention to details and documentation skills Ability to document all steps performed during day to date work Knack for Customer service and provide support to solve a problem     Minimum Job Requirements Bachelor's degree in Computer Science or Business related field; at least 3 years of experience directly related to the duties and responsibilities specified. Certification/Licensure Cert Information Systems Auditor (CISA), OR Cert Internal Auditor (CIA), OR Cert Public Account (CPA). Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.     Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.   Additional Information: [Sponsorship + EEO statement – this section may be changed according to country/regional requirements. Please insert the appropriate compliance verbiage for your country.] All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action.

    Are you a problem solver? A connector? Someone who enjoys helping others? JMP is committed to empowering scientists and engineers via our statistical discovery software.    If this interests you, keep reading. You might just be the next person to join this dynamic, growing, and global team.   What we do: For more than 30 years, we’ve been making JMP statistical discovery software tailored to the needs of scientists and engineers. John Sall, SAS co-founder and Executive Vice President, is also the creator of JMP. What started out as Sall’s passion project has grown -- by leaps and bounds -- into a family of statistical software products that are used worldwide in nearly every industry.   We say that great software in the right hands can change the world. We say it because we’ve seen it. We’ve seen scientists and engineers use JMP to speed new drugs to market, to design better products and processes, to figure out how to restore ecosystems. You get the idea. Advancements are made when brilliant people use JMP statistical discovery software to see what they’ve not seen before.   JMP works with some of the world's most successful brands. Read more about how JMP's customers are changing the world in our Customer Stories.   It’s spelled J-M-P but pronounced “jump.” You can remember us this way: JMP users don’t jump to conclusions; they spring into action.   Why JMP: No matter what your specialty or where you are in the world, your unique contributions will make a difference.  We work to maintain a culture of camaraderie that allows the personalities of our diverse and inclusive employee base to shine through.   JMP core values include ensuring that all staff members have meaningful roles, feel connected to JMP users, connected to each other, and are positive about their futures. And our leadership believes in finding the right balance between work and life, knowing that happy and healthy people bring passion and energy to their jobs.   What you’ll do: As the JMP Academic Ambassador, you will build and maintain strategic working relationships by networking with top academic programs that produce JMP users in order to further our JMP Academic Program.   You will: - Visiting university and college campuses - Presenting JMP Software at the department/school/regional level to department chairs, faculty, graduate  Ph.D. students and researchers - Networking and consulting with professors on how to teach with JMP effectively and to develop and provide support materials, sample data sets, follow-up, etc - Driving wider use of JMP at the university and high school level, including webinars for JMP for academic users. - Fostering research publications that reference JMP software - Speaking at academic conferences - Performing other duties as assigned - Japanese（Fluent) Essential - Bachelor's degree in Statistics, Decision Sciences, Educational Psychology, Industrial Engineering, Operations Research or closely related field - 5 years of experience in technical sales, marketing, technical support, information systems, or a related area of expertise - Experience teaching Introductory Statistics at the college level or AP Statistics at the high school level - Ability to travel 50% or as business needs dictate  Additional - Knowledgeable of the pedagogical challenges and trends in teaching statistics. - Excellent presentation and communication skills both in Japanese and English. - Experience presenting papers at academic conferences or software training in commercial setting. - Possess strong command of JMP software and are able to relate its features to effective use in the classroom. - Position is based on the Tokyo or accessible remote area of Japan Preferences - Master's Degree and/or teaching certificate - Sales and/or marketing experience - 3 years of programming in a high-level language or developing SAS applications with at least two interactive operating systems supported by JMP    All valid JMP job openings are located on the Careers page at www.jmp.com. JMP only sends emails from verified “jmp.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of JMP, please contact us at Recruitingsupport@sas.com before taking any further action.   #LI-MS2

At SAS, where you start doesn’t have to be where you end; and there is ample opportunity for internal career mobility. Whether you’re looking to grow a new skill or experience a new role, there’s no time like the present to take the next step; and we’re here to support you in your journey.   About the job The Customer Success team is looking for a Manager, Customer Success to be responsible for developing and managing a team of Customer Success Managers with the goal of supporting the customer from onboarding through technology adoption and use expansion. Being the customer’s voice, and revenue driver force within SAS, actively participating in forecasting, customer segmentation and ensuring proactive offering will be delivered to customers through high/low/digital touch. Our team plays a pivotal role in establishing and building broad relationships with SAS customers and helping them grow in their digital transformation journey. Primary Responsibilities: - Directly manage a team of Customer Success Managers (CSM), Sr CSM’s and Renewal Managers - Manager coverage for very high ERR, top at-risk accounts and Hosting accounts - Serve as an advisor and resource to team members and management in all aspects of customer relationship management skills and techniques, territory/segment management, policies and procedures, SAS software/hardware platforms, market trends and preparation of complex Customer Success Plans as needed, and formulation of resolutions and responses related to unusual complex problems and exceptions. - Assume a leadership role in collaborating with other business units to improve the customer experience by making suggestions for enhancements, improvements and educating their staff. - Participate with CSMs and support staff in customer calls and presentations, goal identification, evaluation of account needs, and design of appropriate strategies. - Monitor new staff during their initial training program period and evaluates their skills throughout the program based on training objectives; identify internal training needs and make recommendations where appropriate. - Ensure Customer Success Plans are created in consultation with customer and sales.  Communicates customer success plan internally to sales and delivery teams (PS & CIS). - Promote and utilize SAS selling concepts and techniques. - Deliver timely and accurate reports to management. - Perform other duties as assigned.   Required qualifications: - 10 years of experience in sales, business partner relationship development, or technical functions within the technology industry. - Experience managing and leading a high-performance sales team - Bachelor's degree, preferably in Business, Marketing, MIS (Computer Sciences) or related field. - Good knowledge of sales techniques - Good written, verbal, and interpersonal communications skills - Good organizational skills - Ability to work effectively in a team environment and independently - An equivalent combination of related education, training and experience may be considered in place of the above qualifications.   Preferred qualifications: - Technical hands-on experience on data analytics technologies, such as Python, SPSS, or AI/ML languages (Lua, R, etc). - Experience or knowledge of SAS technology.   Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action.

                  “未来行业领导者”销售管培生 JMP未来行业领导者计划，旨在通过世界领先的专业人才培养路线与体系，将优秀应届毕业生或毕业一年内的新人培养成为具备数字化思维，战略高度和卓越营销才能的业务领导者   你的工作职责： 经过专业系统的培训，深耕产品，以顾问式的销售思路与策略，向潜在市场及目标人群传递JMP产品的核心价值及解决方案。 了解客户需求，通过专业的知识和解决方案帮助客户实现降本增效的目的，推动客户转型升级。   你的收获： - 卓越的培养体系： - 全球新人训练营，为你提供与JMP全球各地的同事一起深度学习的平台 - 定制化专业培训计划，资深导师带你学习行业趋势，产品知识和营销技能，帮助你提升专业能力 - 个人职业发展计划，团队伙伴、直线经理、管理层和HR等提供专业领域的指导和 “多位一体” 的支持和关爱，定期辅导，追踪你的成长轨迹，帮助你做好职业成长规划，成就更好的自己 - 广阔的探索机会： - 大量实战训练，有机会与创始人和行业大咖做专业探讨，参与跨部门的项目协作，帮助你全面深入了解不同行业和业务领域的运行奥秘，使你更深入地了解数据分析，并能够从战略角度推动企业的业务转型和发展 - 公司具有多元多样的学习与发展资源，助力你积累行业经验，成为行业领域专家，同时积累资自身人脉资源，快速搭建社交网络，全面提升自己的专业能力和素养 - 无限的晋升空间： - 清晰明确的晋升路径，从营销领域的新手，成长为行业解决方案资深销售、区域业务增长专家、团队领导、部门管理者、业务领导者 - 更快速的晋升机制，每半年进行一次考察，优秀者可获得晋升或加薪的机会 - 作为一家全球化的企业，有机会获得国内各城市及海外学习的机会 - 优秀的团队与有爱的氛围： 与一群聪明的人做专业的事情。 我们鼓励员工大胆创新、自强不息；高效执行、雷厉风行；迎难而上、坚韧不拔；我们坚持以人文本、团结友爱   我们希望你具备： - 本科或硕士学位/学历，2023届毕业生或者全职工作一年内，理工科， 计算机，数学，工程，统计等相关专业优先 - 优秀的书面及口头沟通表达能力 - 优秀的学习能力与成长潜力，善于学习，勤于自我提升； - 有领导力，对数据分析行业充满热情，有志于成为未来的领导者； - 敢想敢为，乐于接受挑战，能在压力下工作和适应快速多变的工作环境； - 无上海落户需求者优先   关于JMP：   JMP是谁 JMP是全球商业智能和分析软件领袖公司赛仕软件SAS的独立子公司。 JMP是全球数据分析领导者，30多年来专注于为全球科技、先进制造、生命科学、教育等行业提供创新与优化引擎。每年都荣获“全球最佳雇主”称号。 欢迎访问JMP大中华区官网（数据分析软件 | JMP）   JMP的应用行业 无论是当前炙手可热的半导体、高科技电子、生物医药、智能制造、新能源、汽车、航空航天，还是传统的机械、化工、金融、政府、教育等行业都能看到JMP的身影。JMP数据分析几十年来一直在帮助各个行业领导者突破研发瓶颈，持续优化流程与质量，在数据中探索价值。   JMP的应用领域 JMP广泛应用于创新、研发、工艺、生产制造、质量、服务等所有环节，为行业提供完整的端到端的数据分析工作流。从数据获取与清洗、探索性数据分析(EDA)、实验设计(DOE)、基础统计分析与建模，到高级统计建模、预测模型与机器学习、质量工程、可靠性分析，以及消费者与市场研究等诸多领域， JMP丰富、专业前沿的分析工具及一站式分析平台，可帮助任何组织的工程师、科学家和分析师在保持精益工作的同时，最大限度地创造价值，并最终为组织制定高效、明智、可靠的方案及决策提供科学的支撑。   #LI-MS2

        Are you a problem solver? A connector? Someone who enjoys helping others? JMP is committed to empowering scientists and engineers via our statistical discovery software.    If this interests you, keep reading. You might just be the next person to join this dynamic, growing, and global team.   What we do: For more than 30 years, we’ve been making JMP statistical discovery software tailored to the needs of scientists and engineers. John Sall, SAS co-founder and Executive Vice President, is also the creator of JMP. What started out as Sall’s passion project has grown -- by leaps and bounds -- into a family of statistical software products that are used worldwide in nearly every industry.   We say that great software in the right hands can change the world. We say it because we’ve seen it. We’ve seen scientists and engineers use JMP to speed new drugs to market, to design better products and processes, to figure out how to restore ecosystems. You get the idea. Advancements are made when brilliant people use JMP statistical discovery software to see what they’ve not seen before.   JMP works with some of the world's most successful brands. Read more about how JMP's customers are changing the world in our Customer Stories.   It’s spelled J-M-P but pronounced “jump.” You can remember us this way: JMP users don’t jump to conclusions; they spring into action.   Why JMP: No matter what your specialty or where you are in the world, your unique contributions will make a difference.  We work to maintain a culture of camaraderie that allows the personalities of our diverse and inclusive employee base to shine through.   JMP core values include ensuring that all staff members have meaningful roles, feel connected to JMP users, connected to each other, and are positive about their futures. And our leadership believes in finding the right balance between work and life, knowing that happy and healthy people bring passion and energy to their jobs.   What you’ll do: In a JMP Inside Sales role, you will be responsible for the sales of JMP product family to existing customers and new accounts in China through phone and email, utilizing a consultative selling approach to prospective and current accounts.     Responsibilities will include: - Direct selling of JMP product family via receiving and making outbound calls - Responsible for small & medium business accounts - Develop & maintain good business relationship with key customers - To ensure timely distribution and accurate quotations, qualify opportunity and follow-up to close deals - To qualify & identify opportunities and follow-up on potential deals - Enhance positive customer experience & satisfaction through timely response to customers' enquiry - Work closely with Account Executive to develop & identify new opportunities & maintain existing customers Essential Requirements - Bachelor's degree in Engineering/ statistic or related background - 2+ years of successful experience in sales of computer software, hardware or IT solutions (such as ERP, CRM, Data warehouse and etc) - Good communication through phone and email - Willing to learn and to grow to next level of career - Full proficiency in Mandarin Chinese and business-level English Preferred - Knowledge of software acquisition cycles - Written, verbal, and interpersonal communications skills and organizational skills - Ability to work independently as well as part of a team comprised of a Pre-sales consultant, Account Manager - Ability to sell training and service - Ability to quickly build trust and maintain long term relationship with existing accounts - Ability to build trust through phone call, email and other on-line channels   All valid JMP job openings are located on the Careers page at www.jmp.com. JMP only sends emails from verified “jmp.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of JMP, please contact us at Recruitingsupport@sas.com before taking any further action.    #LI-MS2

    Are you a problem solver? A connector? Someone who enjoys helping others? JMP is committed to empowering scientists and engineers via our statistical discovery software.    If this interests you, keep reading. You might just be the next person to join this dynamic, growing, and global team.   What we do: For more than 30 years, we’ve been making JMP statistical discovery software tailored to the needs of scientists and engineers. John Sall, SAS co-founder and Executive Vice President, is also the creator of JMP. What started out as Sall’s passion project has grown -- by leaps and bounds -- into a family of statistical software products that are used worldwide in nearly every industry.   We say that great software in the right hands can change the world. We say it because we’ve seen it. We’ve seen scientists and engineers use JMP to speed new drugs to market, to design better products and processes, to figure out how to restore ecosystems. You get the idea. Advancements are made when brilliant people use JMP statistical discovery software to see what they’ve not seen before.   JMP works with some of the world's most successful brands. Read more about how JMP's customers are changing the world in our Customer Stories.   It’s spelled J-M-P but pronounced “jump.” You can remember us this way: JMP users don’t jump to conclusions; they spring into action.   Why JMP: No matter what your specialty or where you are in the world, your unique contributions will make a difference.  We work to maintain a culture of camaraderie that allows the personalities of our diverse and inclusive employee base to shine through.   JMP core values include ensuring that all staff members have meaningful roles, feel connected to JMP users, connected to each other, and are positive about their futures. And our leadership believes in finding the right balance between work and life, knowing that happy and healthy people bring passion and energy to their jobs.   What you’ll do:   Primary Responsibilities: - Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become a trusted advisor to our customers. - Responsible for customer communications and conflict resolution - Jointly define success with customers by understanding the business problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations. - Create and execute Customer Success Plans that set the vision for strategic adoption and usage to align with the business needs and goals of the customer. - Monitor Customer Success through metrics and other measurements. - Develop an understanding of JMP products and services available to help customers adopt and leverage the software to meet their goals and business needs. - Discover opportunities for additional software, services, education and references and direct leads accordingly. - Introduce new versions of software to existing customers.     Additional Responsibilities: - Assesses account needs and recommend appropriate solutions by applying knowledge of Institute marketing goals and objectives, JMP applications, supported hardware platforms, marketing and business trends, and industry knowledge. - Develop strategy to work with internal resources to contribute to renewal business. - Work individually or with a team to project manage the plan, implementation, execution and analysis of regional and national events that include a combination of lead acceleration and retention efforts. - Works closely with virtual sales team, account managers and executives to facilitate timely response to highly qualified, high revenue potential leads.     Knowledge, Skills and Abilities - Bachelor's degree, preferably in Business, Management Science, Computer Science, Engineering or a related discipline. Advanced degree preferred. - Typically requires a minimum of five years of experience in sales, business partner relationship development, or technical functions within the technology industry. Experience in at least one vertical market preferred. - Good knowledge of basic sales techniques. - Good written, verbal, and interpersonal communications skills. - Good organizational skills. - Ability to work and learn independently. - Ability to work effectively in a team environment. - Ability to travel occasionally. - Ability to work in a fast paced, high volume sales environment. - Knowledge of JMP products, solutions and services preferred.   All valid JMP job openings are located on the Careers page at www.jmp.com. JMP only sends emails from verified “jmp.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of JMP, please contact us at Recruitingsupport@sas.com before taking any further action.   #LI-MS2

Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”   If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.   What we do  We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.   What you’ll do We’re looking for a Project Manager for SAS Thailand to serve as customer liaison on risk solutions related project for FSI clients to assure success throughout entire customer life cycle. You are required to interact with clients/customers, staff, ground managers, and applicable department at SAS by leveraging your domain and industry expertise.    You will: - Assumes fiscal responsibility for the projects, including managing budget, expense management, timely invoicing, receivables tracking and monitoring /managing subcontractor expenses. - Communicates the role of the project manager to the project team and client by outlining authority, decision and communications chains. - Identifies and matches skills of project team members with the implementation requirements and tasks, including subcontractors if required, and ensure team members understand their assignments. - Leverages methodologies, enablers and best practices to accelerate project delivery. - Completes risk assessment documents for projects, meeting articulated criteria (sizeable financial concerns, heavy use of subcontractors, implementation of new solutions, etc.) - Prepares sample or high-level project plans to satisfy customer requirements to close deals, identify potential implementation options and provide recommendations on implementation approaches. - Assists in the response to RFIs and RFPs, utilizing the RFP Repository and coordinating the consulting resources that are providing the technical information. - Maintains an accurate project plan, adheres to deadlines and communicates weekly project status reports, issues, alerts, signoffs and closure to the team, management and the customer. - Forecasts revenue and resource requirements for the duration of the project. - Provides leadership and drives customer success while overcoming barriers and satisfying staff, management and stakeholder commitments. - Resolves any conflict between the project and other organizational units in a satisfactory manner, including engaging management as necessary.   What we’re looking for - Bachelor's degree or higher preferably in Computer Engineer/Science or quantitative field - Typically requires a minimum of 8 years’ experience in managing application-driven projects - Excellence presentation, multinational project management and customer management skills. - Ability to apply win/win negotiation principles in reaching alignment and resolving conflicts. - Excellent facilitation skills, including meeting content/agenda and proactive/creative management of issues. - Strong problem-solving, organizational, written, oral, and interpersonal communication skills. - Proven ability to work independently and with a team. - Project Management Professional (PMP) certification preferred. - You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.   N.B. Please note this role will start with fixed-term contract. Competitive benefits will be offered to the right candidate.   Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference. - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.   Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action.     #LI-RN