About the job   The Customer Success Team is looking for a Senior Customer Success Manager (CSM) to manage a portfolio of accounts in Hong Kong. The CSM works with customers to create opportunities for SAS to help leverage the most value from their investment in SAS Software and Services. The job of a CSM is to drive adoption, increase consumption and retain our customers through a programmatic approach using a customer success plans, engagement plans and systems. If you are looking for the next career growth opportunity within SAS (and beyond), have an innovative spirt, a learning mindset and are committed to contributing to a winning team – then a role in Customer Success is probably what you’re looking for!   As a Senior Customer Success Manager, you will: - Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become a trusted advisor to our customers. - Responsible for customer communications and conflict resolution. Jointly define success with customers by understanding the business problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations. - Partner with other SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content, events, email, social media and innovative campaign approaches. - Build reports and analytics to provide key business insights used for data driven decision making. - Lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts. - Monitor Customer Success through metrics and other measurements. - Develop an understanding of SAS products and services available to help customers adopt and leverage the software to meet their goals and business needs - Discover opportunities for additional software, services, education and references and direct leads accordingly. - Introduce new versions of software to existing customers. - Follow up with customers to track satisfaction level and to discover additional revenue opportunities; ensure customer is referenceable and share with Reference Management - Compile feedback from end users in the department/SAS stakeholders to identify recurrent system problems or new system needs. - Participate on cross-functional teams with the goal of ensuring consistency, accuracy, quality and globalization of customer success initiatives across major geographies. - Collaborate with marketing staff and other customer success staff to integrate and complement strategies and share best practices across multiple channels. - Stay abreast of related industry trends and technologies.   Required qualifications - 8+ years of experience in sales, business partner relationship development, or technical functions within the technology industry. - IT or software-driven technical background with customer facing experience is highly preferred. PM /presale/ solution selling experience is a plus. - Ability to fully understand customer’s requirements, demonstrate and influence and lead customer’s expectation at different customer level. - Knowledge of SAS technology, architecture, products, solutions and services is advantageous. - Advanced knowledge of cloud technologies (Cloud Fundamentals Intermediate) is desirable. - Ability to work on complex issues where data analysis requires an in-depth evaluation of variable factors, to exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results, to network with key contacts outside own area of expertise. - Good knowledge of basic sales techniques. - Good written, verbal, and interpersonal communications skills in Cantonese, Mandarin and English. - Strong resilience and organizational skills to work in a fast paced, high-volume sales environment. - Ability to work and learn independently as well as work effectively in a team environment. - Ability to travel occasionally as per business request.  - Bachelor's degree, preferably in Business, Marketing, MIS or related field. - An equivalent combination of related education, training and experience may be considered in place of the above qualifications.     Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.   SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.   #LI-IL1

  Nice to meet you!   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.   We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.   About the job Provides consulting services, including solution development, implementation and project closeout at customer sites, assists sales teams with sales activities and ensures the highest levels of customer satisfaction. Primary Responsibilities: - Works and collaborates with others on consulting projects and special projects as assigned - Provides reliable delivery of targeted project results through role as expert in the application of specific SAS methodologies, projects and technologies - Provides deep knowledge and experience with SAS Solutions including solution configuration, solution functionality and troubleshooting. - Ability to map customer requirements and solution design to SAS solutions using different tools, techniques and interfaces. - Leverages detailed technical and functional knowledge to support sales opportunities and implementations across solution domains. - Understands, utilizes and communicates best practice methodologies and industry standards internally and externally. - Participates in product and solution training to acquire and maintain a detailed level of product knowledge of core components of SAS offerings.   Required Qualifications   - Bachelor's degree preferably in Business, Computer Science, or related field - Minimum 10 years of consulting experience in Banking industry. (Preferably global working experience in multipal countries) - Knowledge of Fraud, Financial Crimes, Anti Money Laundering etc.  - Good English speaking - You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.   Diverse and Inclusive At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.   Additional Information: SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.

  Nice to meet you!   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.   We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.   The Professional Service Delivery Team is looking for a Senior Analytical Consultant to provide analytical and consulting services to current and prospective customers. Our team provides consulting and implementation service including requirements gathering, analysis, solution development, knowledge transfer and project closeout both off and on customer site. Our team develops statistical and analytical applications including SAS solution implementations for consulting sessions using knowledge of analytical methods and related SAS procedures and products, focusing on Risk, AML and Fraud, and Analytic.      As a Senior Analytical Consultant, you will: - Provide statistical and/or analytical consulting services for customer engagements. - Translate customer business needs into data requirements and analytical techniques. - Conduct customer sessions for requirements gathering, data discovery, analysis, reporting, and presentation. - Demonstrate proficiency in use of Base SAS software/SAS STAT/SAS OR procedures. - Support data acquisition, validation, cleaning/preparation, and management from incoming data sources to facilitate analysis. - Assist in the estimation and development of the scopes for consulting projects. - Provide coaching and knowledge transfer in relevant expertise Required qualifications: - 8-10 years of experience in analyzing data or Risk, AML, Fraud solutions. - Master’s degree in in relevant field such as Business, Computer Science, Mathematics, and Statistics. - Ability to communicate with and persuade people with various technical backgrounds, think analytically, write and edit technical material, and relate statistical concepts and applications to statistical and non-statistical SAS users. - Deep knowledge of SAS analytical offerings and putting code into production systems - Experience defining and/or developing creative solutions to complex business challenges and opportunities in the Banking/ Insurance /Risk/Regulatory domain. This experience might be based on experience as a practitioner, consultant. - Strong facilitation and communications skills. - Experience with technical and business approaches and solutions related to business intelligence/analytics/data integration/data warehousing.   Preferred qualifications - Thorough knowledge of at least three operating systems (e.g. Windows, Linux, Unix, etc.) supported by SAS software. - Travel as business requirements dictate at management discretion - Better with customer facing experience in consultant/solution company for FSI project.   Diverse and Inclusive At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.   SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.      #LI-IL1

      【勤務地】      東京   【部署】   Risk Solution Unit   【ポジション】   Sr Implementation Project Manager   ■ SASとは？ 企業の経営課題解決を支援するアナリティクス・ソフトウェアとサービスのリーディングカンパニーです。アメリカで1976 年に創業して以来、40 年以上連続した成長を続けており、全世界で約83,000 サイトで SAS が採用されています。1985 年のオフィス設立以来、国内において 1500社以上の実績を誇り、幅広い顧客にアナリティクス・ソフトウェアとサービスをご活用いただいております。SASでは、アメリカ本社を始め数多く国で、毎年GPTW（働きがいのある会社）のサーベイで上位にランキングされています。   ■ アワード   ・2022年版Microsoft Global Independent Software Vendor Partner of the Yea Award受賞 ・2021年版日本における「働きがいのある会社」ランキングにて4年連続ベストカンパニー ・2020年版の「働きがいのある会社」ランキングで、アジア地域におけるベストカンパニー1社に選出 ・フォレスター・リサーチ社「クロスチャネル・キャンペーン管理(エンタープライズマーケティングソフトウェアスイートモジュール), Q2 2021」「デジタル意思決定プラットフォーム, Q4 2020」「リアルタイム・インタラクション管理, Q4 2020」「顧客分析テクノロジー, Q3 2020」、ガートナー社「2020 マルチチャネルマーケティングハブ分野のマジッククアドラント」でそれぞれリーダーに選出   ◆職務内容 SASのリスクソリューション製品の導入プロジェクトを、推進していただきます。銀行、若しくは保険領域における、プロジェクトをリードしていただきます。プロジェクト形態は、ウォーターフォールが主流ですが、アジャイルに挑戦する場面もあります。   SASの業務状況、候補者のご経験とスキルを考慮し、次の業務の中から依頼します。入社後、SASパッケージ製品の学習機会を提供し、次の業務範囲をカバーいただけるよう支援します。 - 3~5名のプロジェクトマネージャ、3~5名のプロジェクトサブリーダー - プロジェクトにおいては、お客様要件/お客様環境とSASパッケージ製品とのFit・Gap整理、サイジング、インストール、方式設計、機能および非機能設定（一部プログラム言語によるコーディング有り）をリードいただきます。 - SASパッケージのマイグレーション手法整理（旧⇒新） - 新規／保守開発プロジェクトに対してSASにおけるコンサルティングサービス実行計画作成／提案活動    ◆応募資格 【必須条件】 - システム開発経験またはパッケージ導入経験が5年以上ある方 - 10人月以上のプロジェクトマネジメント経験がある方（3年以上） - 要件定義/設計/開発/テスト/導入/導入後支援までのシステム構築の全工程を経験し、開発リーダーとしてプロジェクトをリードした経験 - 顧客折衝のご経験がある方    【面接回数】 ３回   Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring. SAS is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action. #LI-GE1  

JMP, a subsidiary of SAS, is committed to empowering scientists and engineers via our world-class family of statistical software products. For over 30 years, JMP has enabled customers to speed new drugs to market, to design better products and processes, and to figure out how to restore ecosystems. Advancements are made when brilliant people use JMP statistical discovery software to see what they’ve not seen before. If you are a problem solver, a connector, and someone who enjoys helping others, then you might just be the next person to join this dynamic, growing, and global team.   What you’ll do: We are looking to strengthen our Field Sales function by hiring an experienced Sales professional to sell our products to current and prospective customers in Bio-Pharma industries.   You will: - Sell JMP products! We have the best product to help customers solve their problems with analytics. - You’ll be the primary contact for prospective customers. - Stay ahead of the curve – you’ll need to know JMP’ marketing goals and objectives, JMP applications, supported hardware platforms, business trends and industry knowledge - Understand JMP’ pricing, licensing procedures and approvals matrix. - Uncover high-potential accounts and follow that lead! - Work with other sales professionals and executives to react quickly to highly qualified, high revenue potential leads. - Prepare quotes and proposal information, and work with other departments to create and finalize contracts and set delivery schedules. - Use BASE or Strategic selling methods, pipeline management and forecasting to identify and evaluate accounts with high “close” potential. - Provide a superior customer experience – we go the extra mile for our customers – and track customer satisfaction.   What we’re looking for - You’re curious, passionate, authentic and accountable. These are our values and influence everything we do. - You have a bachelor’s degree in Business, Marketing, MIS, or another relevant field. - You have at least 5 years of experience in selling, marketing or supporting computer software solutions   Other knowledge, skills, and abilities - Have strong communication skills – both written and verbal. - Be willing and able to travel. - Have mastered basic sales techniques. - Understand buying influences and cycles of software and hardware. - Work well on your own and as part of a team. - Accurately evaluate a territory and develop a strong sales plan. - Connect technical and business concepts to JMP’ products and customer needs.   All valid JMP job openings are located on the Careers page at www.jmp.com. JMP only sends emails from verified “jmp.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of JMP, please contact us at Recruitingsupport@sas.com before taking any further action.   #LI-MS2

  Summary: Partners with Product Management to client’s functional and non-functional requirements using various elicitation and facilitation techniques. Once requirements have been collected, produces a Business Requirements Document (BRD) or User Stories (US) that maps the client’s requirements to the particular IDeaS solution. Leads the creation of Test Plans and participates in creating the test cases. Supports the customer during implementations and builds and monitors thereof.   Major Responsibilities: • Responsible for the Business Analysis Process including planning, requirements elicitation, analysis, documentation, assessment and validation. • Works closely with business subject matter experts, technical leads, solution architects, and other stakeholders to understand, document, and communicate business and functional requirements. • Gathers requirements using various elicitation and facilitation techniques, and analysis of existing documentation, business processes and procedures. • Produces associated deliverables such as Business Requirements Document (BRDs), US, Use Cases, Requirements Traceability Matrix (RTMs) and Workflow Diagrams. • Identifies and addresses problems and opportunities in both As-Is and To-Be states utilizing various tools and techniques such as Brainstorming, SWOT Analysis, Process Flowcharting, Root Cause Analysis. Requirements: • 3+ years’ of relevant experience Business Analyst Experience in an agile based software company • Bachelor's degree preferably in Business, Computer Science, or related field. • Experience creating deliverables such as Business Requirements Document (BRDs), User Stories, Use Cases, Requirements Traceability Matrix (RTMs), Workflow Diagrams. • Demonstrates good understanding of business processes • Able to perform effective prioritization with limited resources and drive results with high emphasis on quality • Demonstrated ability to build trust and relationships with business users • Ability to develop and maintain key client relationships • Excellent customer service approach and consultative skills • Excellent organizational and documentation skills • Excellent written and verbal communication skills • High levels of proactivity, creativity, curiosity, self-motivation, and thirst for knowledge • Requires working overlap / collaboration with colleagues in US office.  

    At SAS, where you start doesn’t have to be where you end; and there is ample opportunity for internal career mobility. Whether you’re looking to grow a new skill or experience a new role, there’s no time like the present to take the next step; and we’re here to support you in your journey.   About the job   We are seeking an experienced Cloud Architect (Azure, AWS, GCP) with Networking expertise to join our team. The ideal candidate will be responsible for architecting, implementing and supporting cloud solutions on the Microsoft Azure platform and will have a strong background in networking technologies. This role will be a critical part of our technical team and will work closely with other engineers and stakeholders to deliver and support high-quality cloud solutions to our clients. This position will also manage and support internal Azure and Network infrastructure working closely with engineers across the region.   As a Senior Cloud Network Engineer, you will: - Design, implement and maintain cloud-based solutions on the Microsoft Azure platform, including virtual networks, subnets, security groups, load balancers, and other networking components. - Establishes networking environment by working with regional and global engineers; managing system installation; documenting and enforcing system standards. - Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with regional and global engineers on network optimization. - Work closely with stakeholders to understand their business requirements and develop cloud solutions that meet their needs. - Develop and maintain cloud architecture standards and best practices. - Provide technical leadership and guidance to other engineers on the team. - Participate in project planning and scoping, including estimating effort and providing technical solutions to complex problems. - Collaborate with other teams, including infrastructure and security teams, to ensure that cloud solutions are integrated and aligned with overall technology strategies. - Conduct technical reviews of cloud solutions to ensure that they meet best practices and standards. - Stay up-to-date with the latest Azure and networking technologies and trends, and proactively recommend improvements to existing solutions.   Required qualifications   ★"To be considered for this role you will require Australian Citizenship or a Permanent Resident visa for Australia"   Must have experience in planning, managing and implementing Azure networking solutions.   Experience with Azure networking services, such as Azure VPN, Azure ExpressRoute, Azure Traffic Manager, and Azure Load Balancer. Azure certifications such as Azure Solutions Architect Expert, Azure Administrator Associate or Azure Networking Engineer Associate is a plus. You will have 5-10 Years IT experience, preferably in a Systems Engineer role specialising in Networking. Some experience with AWS Cloud Architecture and Design would be highly preferred Strong experience with networking technologies, including virtual networks, subnets, security groups, load balancers, and other networking components. Strong understanding of cloud security best practices and compliance requirements. Experience with automation and scripting tools such as PowerShell, Python, and Azure CLI. Excellent communication and interpersonal skills, with the ability to work collaboratively with other teams and stakeholders. Cisco Certified Network Associate or Cisco Certified Network Professional certification would be highly preferred   Additional Information SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Know Your Rights. Also view the Pay Transparency notice. Job level will be determined based on the applicant's education, skills and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.   #LI-GE1

  Manager, Cloud Service Delivery Project Management (APAC)   Nice to meet you!   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.   We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.   About the job The SAS Cloud team delivers Hosted and Remote SAS Solutions across a global footprint of cloud providers in strategic global locations. This is a global team that is tightly matrixed with other regional service delivery Centres of Excellence and global resource hubs. The team is accountable for ensuring excellent customer experiences for all SAS Cloud customers.   Be part of something exciting and join SAS working within our CIS business unit.   Summary In this role, you will assist the SAS Cloud practice to position itself as leader in providing managed services throughout the Data Analytics industry.   Leads a team of project/program managers and oversees the execution and satisfactory completion of service delivery projects within project portfolio. Supports the implementation effort from initiation through delivery to meet revenue and cost projections; accountable for customer satisfaction, time to value and project financials. Assumes responsibility for planning, implementing and maintaining methods, strategies, and business initiatives. Interacts with clients/customers, staff, Group Managers, and applicable departments at SAS. Leverages domain and industry expertise.   Key Responsibilities: - Provides strategic leadership to project teams responsible for all implementation tasks such as proposal review, cost estimation, resource planning, scoping, delivery and execution. - Responsible for portfolio management activities; periodically reviews the status of projects and provides updates to senior management as needed. - Manages and mitigates risks associated with project delivery; serves as first level escalation point for issues that surface during delivery engagement. - Identifies and assigns project managers to client engagements; collaborates with project managers to ensure that they are managing all activity associated with the delivery (cost, schedule, resources, issues, etc). - Manages and resolves conflict between the project, client or other internal organizations in a satisfactory manner. - Overall accountability for the profitability and time to value of the projects within their portfolio. Ensures that project management staff assumes fiscal responsibility for projects and maintains accurate project plans that satisfy customer requirements while adhering to deadlines and communicating weekly project status reports, issues, alerts, signoffs and closure to the team, management and the customer. - Oversees budget planning/analysis, resource planning, and coordination of project activities between client and internal/external resources needed to accomplish strategic business goals. - Provides accurate revenue forecasts on a weekly, monthly, quarterly and annual basis. Monitors revenue and expenses to ensure targets are met or exceeded. - Builds and maintains relationships with clients that characterize partnership, cooperation and trust; may communicate and interact with customer at multiple levels and participate in governance activities, particularly for larger more complex projects. - Mentors staff in methodologies and best practices in project management to enhance project delivery; contributes leading practices and lessons learned content to knowledge management repositories. - Serves as an advisor and resource to project management staff; coaches staff on providing project leadership and driving customer success while overcoming barriers and satisfying project stakeholder commitments. - Directly participates in the development and implementation of training and mentoring programs for staff. Provides regular performance reviews for team members. - Provides staff with clear understanding of responsibilities, accountabilities and growth plan by communicating and managing work assignments, training, and performance appraisals. - Monitors the alignment of program scope with strategic business objectives. - Works closely with Resource Management, ensuring optimized resource utilization across all projects and assisting in the development and deployment of partner resources. - Performs other duties, as assigned. - Manages larger project portfolio with more complex strategic projects. - Networks with other managers in Business Unit and across the company (Sales, R&D, Technical Support and Product Management) during a client engagement. Reporting to - Director SAS Cloud Services Asia Pacific  What we’re looking for - 8+ years in Project Management or Customer Support Leadership role - Demonstrated understanding of Project Management Practice procedures and tools; thorough understanding of project delivery lifecycle. - Experience delivering in Microsoft Azure or other cloud hosting providers - Knowledge of project goals and metrics. - Thorough understanding of P&L responsibilities and the impact on services delivery. - Excellent problem-solving and conflict resolution skills. - Ability to position and support services sale opportunities - Strong organizational, written, oral, and interpersonal communication skills. - Travel as business requirements dictate at management discretion. - You’re curious, passionate, authentic and accountable. These are our valuesand influence everything we do.   Travel SAS Offers a hybrid approach to working. Travel is expected to client meetings and SAS offices when needed.   Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.   Diverse and Inclusive At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.   Additional Information: SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.   #LI-DK SASCLOUD

  JMP, a subsidiary of SAS, is committed to empowering scientists and engineers via our world-class family of statistical software products. For over 30 years, JMP has enabled customers to speed new drugs to market, to design better products and processes, and to figure out how to restore ecosystems. Advancements are made when brilliant people use JMP statistical discovery software to see what they’ve not seen before. If you are a problem solver, a connector, and someone who enjoys helping others, then you might just be the next person to join this dynamic, growing, and global team.   What you’ll do: We are looking to strengthen our Field Sales function by hiring an experienced Sales professional to sell our products to current and prospective customers.   You will: - Sell JMP products! We have the best product to help customers solve their problems with analytics. - You’ll be the primary contact for prospective customers. - Stay ahead of the curve – you’ll need to know JMP’ marketing goals and objectives, JMP applications, supported hardware platforms, business trends and industry knowledge - Understand JMP’ pricing, licensing procedures and approvals matrix. - Uncover high-potential accounts and follow that lead! - Work with other sales professionals and executives to react quickly to highly qualified, high revenue potential leads. - Prepare quotes and proposal information, and work with other departments to create and finalize contracts and set delivery schedules. - Use BASE or Strategic selling methods, pipeline management and forecasting to identify and evaluate accounts with high “close” potential. - Provide a superior customer experience – we go the extra mile for our customers – and track customer satisfaction.   What we’re looking for - You’re curious, passionate, authentic and accountable. These are our values and influence everything we do. - You have a bachelor’s degree in Business, Marketing, MIS, or another relevant field. - You have at least 5 years of experience in selling, marketing or supporting computer software solutions   Other knowledge, skills, and abilities - Have strong communication skills – both written and verbal. - Be willing and able to travel. - Have mastered basic sales techniques. - Understand buying influences and cycles of software and hardware. - Work well on your own and as part of a team. - Accurately evaluate a territory and develop a strong sales plan. - Connect technical and business concepts to JMP’ products and customer needs.     All valid JMP job openings are located on the Careers page at www.jmp.com. JMP only sends emails from verified “jmp.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of JMP, please contact us at Recruitingsupport@sas.com before taking any further action.   #LI-MS2

  Solutions Sales Manager - Insurance Risk Management Based in Mumbai   Nice to meet you!   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and then to operationalize that intelligence.   We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you’re looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you’ll find it here.   About the job  It’s an exciting time to be at SAS: we’re on the journey to cloud nativity, and we’re building on our heritage as we approach IPO-readiness. Our sales team are at the center of it all.    We're looking for a talented Risk professional to join our winning team that help get the best analytics outcomes for our clients in the financial services space, and to drive the growth of our Risk business in India, an exciting and dynamic market.     In this role, you will be focused on driving sales of SAS Risk Management Solutions and services to prospective and existing customers in Insurance vertical across India. You will provide in-depth expertise on products/ solutions and the industry to identify, develop and close deals when engaging with enterprises.     A core part of SAS business is the provision of financial risk management solutions which incorporate extensive business content, advanced analytics, and leverage leading SAS data management and reporting tools. SAS is consistently rated as a leading risk technology vendor and has enjoyed rapid growth in its Risk business. Find out more about what customers say about SAS Risk Management Solutions via ourcustomer success stories.       As a Risk Solutions seller, you will:  - Develop business within the Insurance Risk space in India through building strong business relationship with client stakeholders up to C-suite, uncovering business needs, initiating/ supporting go-to-market activities and integrating strategy into an overall account plan.  - Be intensely involved in business process consulting to define the problem, propose and create the solution.  - Develop opportunities by managing and influencing requirements to gain competitive edge. Create and present sales proposals and systems solutions to successfully communicate the value of SAS Risk solutions and services. Leverage other support resources as appropriate.  - Qualify leads by analysing business drivers and technical fit. - Work with Account Executives, pre-sales and executives to react quickly to highly qualified, high revenue potential leads.    - Jointly define success with customers by understanding the business problems customers are trying to solve to best manage the adoption of the software and exceed customer expectations. - Maintain a high level of relevant product and service knowledge in Insurance Risk Management space to have meaningful conversations with potential and existing clients - Keep up with the competitive landscape, market pricing, and strategy and how to penetrate a new market   To be successful in this role, you will require:  - Well versed with Insurance sales processes along with solution selling experience in risk management solutions in the Insurance vertical. - Domain knowledge of Risk solutions is highly desirable.  - Proven experience in selling software, solutions and services to current and prospective customers; ability to drive the opportunity independently and manage all internal & external stakeholders effectively. - Strong customer relationship management skills, partner management skills. - Ability to initiate and lead sales opportunities and to relate technical and business concepts to SAS applications and user needs.  - Excellent written and verbal communication skills in English. - Ability to work independently and as part of a team  - Ability to travel as required  - You’re curious, passionate, authentic, and accountable. These are our values and influence everything we do.    Preferred Qualifications:  - B.E + MBA preferred with sales exposure to Insurance industry. - Working knowledge of SAS Risk Management Solutions products     Diverse and Inclusive At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.       SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.    

  【勤務地】   東京   【部門】   営業統括本部   【ポジション】   Account Executive   ■SASとは？ 企業の経営課題解決を支援するアナリティクス・ソフトウェアとサービスのリーディングカンパニーです。アメリカで1976 年に創業して以来、40 年以上連続した成長を続けており、全世界で約83,000 サイトで SAS が採用されています。1985 年のオフィス設立以来、国内において 1500社以上の実績を誇り、幅広い顧客にアナリティクス・ソフトウェアとサービスをご活用いただいております。SASでは、アメリカ本社を始め数多く国で、毎年GPTW（働きがいのある会社）のサーベイで上位にランキングされています。   ■アワード - 2020年版の「働きがいのある会社」ランキングで、アジア地域におけるベストカンパニーの1社に選出 - 2020年版 日本における「働きがいのある会社」ランキングにて3年連続ベストカンパニー   【仕事内容】 - 顧客のビジネスゴールもしくは課題を理解（掘り下げ）、プリセールス・コンサル部門と協同で提案内容を策定します。 - 担当の企業（主に大手企業）でビジネスを創出する際、アライアンスパートナーとのやり取りも必須になり、お互いの狙いが異なるケースが多々生じます。当ポジションでは、その狙いを調整して、顧客企業に対して、どのようにビジネス価値を提供していく調整力も必要となります。 - 主にデータを活用したリスク管理、不正・犯罪対策、マーケティングソリューション、それに関連する分析プラットフォーム、クラウドサービスの提案を行います。 - 数字周りのフォーキャストも実施します。   【必須条件】 - ソフトウェアやソリューションのダイレクトセールス経験がある方 - アカウントマネジメントの経験（連携する社内外関係者との協力を効果的に推進することなど） - 顧客の業務課題へのヒアリングスキル / メッセージ力のあるプレゼンテーションスキル / コミュニケーションスキルを有していること 【あればプラスとなる条件】 - 金融業界（銀行・証券・カード・信託）での営業をご経験されている方 - メガバンクや金融企業向けに提案営業をご経験されている方 - 向けの営業経験者 - 情報系でのシステム提案の経験 - AI、アナリティクスに関する知識 - 英語力   【ポジションの魅力】 - 分析プラットフォームの知識だけではなく、SASの業務ソリューションの提案機会や金融業界の方が受講するトレーニングにも参加して、業務知識やコンサルテーションの知識を身に着けることができます。 - 国内および海外のユーザー企業を結び付けて、ナレッジシェアの提供から業務提携の機会までを提供できます。 - 顧客企業のCIOだけではなく、各業務領域における責任者とコミュニケーションする機会もあるため、IT知識だけではなく、ビジネス領域に対する知見も身につけることができます。 Diverse and Inclusive At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.   Additional Information: SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com. #LI-JE1 #LI-HYBRID

  【勤務地】   東京   【部門】   営業統括本部   【ポジション】 Sr Account Executive   ■SASとは？ 企業の経営課題解決を支援するアナリティクス・ソフトウェアとサービスのリーディングカンパニーです。アメリカで1976 年に創業して以来、40 年以上連続した成長を続けており、全世界で約83,000 サイトで SAS が採用されています。1985 年のオフィス設立以来、国内において 1500社以上の実績を誇り、幅広い顧客にアナリティクス・ソフトウェアとサービスをご活用いただいております。SASでは、アメリカ本社を始め数多く国で、毎年GPTW（働きがいのある会社）のサーベイで上位にランキングされています。   ■アワード - 2020年版の「働きがいのある会社」ランキングで、アジア地域におけるベストカンパニーの1社に選出 - 2020年版 日本における「働きがいのある会社」ランキングにて3年連続ベストカンパニー 【仕事内容】 - 顧客のビジネスゴールもしくは課題を理解し、プリセールス・コンサル部門と協同でアカウントプランを策定。 - 担当の企業（主に大手企業）における新規ビジネスの創出、既存ビジネスの対するアップセル、クロスセル、顧客満足度の向上、Cレベルとのリレーション構築、維持 - ダイレクトセールスだけでなく、アライアンスパートナーとの協業によるビジネス推進リードフォロー、パイプライン管理、フォーキャスト管理 【必須条件】 - 大手企業におけるAccount Management経験 (連携する社内外関係者との協力を効果的に推進できるなど) - 8年以上のソフトウェアおよびソリューションの、ダイレクトセールス経験があること - 顧客の業務課題へのヒアリングスキル／メッセージ力のあるプレゼンテーションスキル／コミュニケーションスキルを有していること 【あればプラスとなる条件】 - 金融機関（銀行・証券・カード・信託）向けの営業経験者 - 情報系でのシステム提案の経験 - AI、アナリティクスに関する知識 - 英語力 【ポジションの魅力】 - 分析プラットフォームの知識だけではなく、金融の業務ソリューションの提案やトレーニングを通じて、業務知識やコンサルテーションの知識を身に着けることができます。 - 顧客企業のCレベルや各業務領域における責任者とコミュニケーションする機会もあり、IT知識だけではなく、ビジネス領域に対する知見も身につけることができます。 - 海外からのナレッジシェアやグローバル案件など海外チームと連携する機会もありの提供から英語スキルの向上の機会があります。 - 自らが担当営業として社内外の関係者をリードしてビジネスを推進することによって、営業として個人成長の機会があります。   Diverse and Inclusive At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.   Additional Information: SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com. #LI-JE1 #LI-HYBRID

  [Position]  Sr Global Strategic Account Manager   [Location] Tokyo, Japan   Summary: Our strategic customers are the leading businesses of the world and pioneers in their industry and comprise a large portion of our global revenue. SAS has set out to serve its strategic customer segment with an exclusive approach, that adds significant value to their current and future business with the (Global) Strategic Account Manager as the leader of the strategic customer relationship. It is the (G)SAMs job to be the best advocate of our strategic customers at SAS and the best advocate of SAS toward the customer. Their main objective is to drive long-term customer satisfaction, loyalty and maximize the SAS business. The strategic customer engagement at SAS goes beyond excellent sales capabilities and as such entails collaborative leadership to engage and align all relevant lines of business towards a client-centric approach. With their successful experience in planning and executing on a comprehensive joint SAS-customer strategy, (G)SAMs will be contributing to SAS’ strategic objective to add significant value to our customers businesses and grow SAS’ footprint as well as revenues in return. Typically reports to Sales Director or VP Sales.   Responsibilities: - Develop and execute a multi-year rolling strategic account plan with extended Account Team that meets or exceeds customer objectives and SAS Software, Cloud and Services revenue goals. - Establish and maintain a trusted-advisor, multi-level network within the customer, with a specific focus on Executive and C-Level. - Regularly review and align strategy with customer and internally. - Lead matrix sales team and assign individual quotas according to the strategic account plan in alignment with SAS Sales Leadership. - Coach, engage and continuously align matrix sales team to deliver exceptional results, maximize revenue and performance. - Take full accountability for projects and initiatives across all major lines of business, while leading the engagement of the extended SAS account team (sales support, post-sales, R&D, Hosting, Executive and C-Suite) - Grow new services revenue by positioning our offerings in close collaboration with Consulting. - Engage with Alliance Partners key to the account to maximize new revenue opportunity and elevate SAS´ strategic position in the account. - Ensure execution of customized Marketing approach with Account Based Marketing Team. - Manage high-risk escalation issues for the strategic customer at SAS and drive them to closure, balancing SAS and customer interests. - Work closely with Customers Success, proactively supporting the successful usage of SAS and identifying new use cases. -   Knowledge, Skills and Abilities: - Industry experience – An influential and passionate player in their industry with the ability to identify and articulate trends, competition and market share both internally and with customer. - Sales experience / Negotiation – advanced negotiation skills able to manage complex opportunities across borders to a “win-win” outcome. - Consultancy skills - Demonstrates consultancy capabilities including problem solving and ability to navigate complex projects.  Understands and embraces customer processes and works collaboratively. - Business Acumen – strong commercial acumen – ability to think longer-term. Experience of difficult commercial and operational circumstances. - Cultural awareness – understands and is sensitive to the differences in backgrounds, attitudes, beliefs, and values and able to modify / adapt approach to acknowledge the diversity in which customers are operating. - EQ – Demonstrates emotional intelligence able to modify behavior to improve impact, build relationships, get the best out of people and engender respect.  Makes others feel valued. - Proactively recognizes (internal) conflict and takes steps to mediate to avoid any impact to the customer relationship. - Team orientated – works well with others whilst taking the lead and directing outcomes.  Experience of working in and navigating a complex multi-matrix international organisation.  Experience of working in a virtual environment. - Fluency in English (writing, reading, listening and speaking) is required.    Experience: Requires a minimum of 8 years sales experience with at least 2 years in managing strategic accounts.  It would be nice to have a minimum of 2 years management experience and 5 years leadership experience, but this is not necessary.   Diverse and Inclusive At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.   Additional Information: SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com. #LI-JE1

  Account Executive - Insurance Industry Hybrid Base location: Sydney    We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and then to operationalize that intelligence.   We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you’re looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you’ll find it here.   About the job It’s an exciting time to be at SAS: Our Cloud Native Viya platform is the most complete in the market, and we’re building on our heritage as we approach IPO-readiness. Our sales team are at the center of it all.   In this industry lead role, you will be responsible for sales strategy and execution across the full SAS portfolio in the Insurance space. This includes software & cloud (private and public), domain solutions as well as implementation services to an established customer base including leading insurers both in Australia and New Zealand.   If you're a customer-focused business thinker who is passionate about building authentic senior level relationships, and is ready to drive sales of our world-class software products, solutions and services, this role just might be your perfect next play!   As an Account Executive, you will: - Sell SAS. Our solutions are the best of the best and help customers solve their problems – you get to translate that story to a sale. - Stay ahead of the curve. You’ll need to know SAS’ marketing goals and objectives, SAS applications, supported hardware platforms, business trends and industry knowledge   - Understand SAS’ pricing, licensing procedures and approvals matrix.  - Uncover high-potential accounts and follow that lead. You’ll be the primary contact for prospective customers.  - Work with other sales professionals, pre-sales and executives to react quickly to highly qualified, high revenue potential leads.   - Prepare quotes and proposal information and work cross-functionally to create and finalize contracts and set delivery schedules.   - Provide a superior customer experience – we go the extra mile for our customers – and track customer satisfaction. - Travel approximately 30% (mostly domestically) or as business requires – sometimes, you’ve got to meet your customers where they’re at, literally.   To be successful in this role, you will require: - 5+ years' experience in the sales, marketing, consulting services, or technical support of computer software solutions (including related training products and services) with a focus on insurance industry. - Ability to initiate and lead sales opportunities and to relate technical and business concepts to SAS applications and user needs. - Ability to travel on a frequent basis. - Ability to work independently and as part of a team. - Strong written and verbal communication skills. - Bachelor's degree, preferably in Business, Marketing, MIS, or other relevant discipline. - Equivalent combination of education, training and experience may be considered in place of the above qualifications. - You’re curious, passionate, authentic and accountable. These are our valuesand influence everything we do.   Preferred Qualifications: - Experience of selling software solutions to enterprise customers with a focus on Analytics, SaaS, AI/ML and/or Cloud - Experience and expertise selling to senior decision makers and aligning the value proposition of SAS capabilities to meet enterprise needs - Ability to analyze and evaluate territory dynamics and develop a sales plan; ability to relate SAS capabilities needs to enterprise challenges within the insurance space   Diverse and Inclusive At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.   Additional Information: SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.     #LI-PTAP

  Account Executive Public – Hybrid   Schön dich kennenzulernen! Wir sind das führende Unternehmen im Bereich Analytik. Mit unserer Software und unseren Dienstleistungen inspirieren wir Kunden auf der ganzen Welt, Daten in Intelligenz zu verwandeln - und Fragen in Antworten. Außerdem sind wir ein liquides Unternehmen mit einem Volumen von mehreren Milliarden Dollar, das sich auf dem Weg zu einem Börsengang (IPO) im Jahr 2024 befindet. Wenn Du auf der Suche nach einer dynamischen, erfüllenden Karriere bist, die mit Flexibilität und erstklassigen Mitarbeitererfahrungen einhergeht, wirst Du bei uns fündig.   Was Sie tun warden Wir suchen derzeit einen Account Executive, der unser Kundenumfeld im öffentlichen Sektor mit Schwerpunkt auf Polizei, Strafverfolgung und Innere Sicherheit innerhalb der DACH Region erweitert.   Die Behörden des öffentlichen Sektors können sich nicht auf die Ansätze von gestern verlassen, um die Probleme von morgen zu lösen. Die Aufgabe des öffentlichen Sektors ist es, die Sicherheit und das Wohlergehen aller Menschen zu gewährleisten. Um dies zu erreichen, sind heute Innovationen notwendig. Mit fortschrittlicher Analytik, einschließlich künstlicher Intelligenz (KI) und Machine Learning können Behörden ihre Daten nutzen, um die Ergebnisse für die Bürger zu verbessern. SAS hilft Regierungen in allen Bereichen - überall auf der Welt - bessere, schnellere und kostengünstigere Entscheidungen zu treffen, die das Leben der Menschen verbessert, die Sicherheit erhöht und den Umgang miteinander verbessert.   In dieser Position tragen Sie zur Erreichung der strategischen Ziele von SAS bei und übernehmen das gesamte Themenspektrum eines Account Managements durch die Umsetzung der Vertriebs- und Marketingstrategie für ihr Public Sector Accountset innerhalb der DACH-Region. Sie sorgen für wiederkehrende Umsätze und nutzen diese, um neue Lösungen zu positionieren. Sie ermöglichen digitale Transformation der Verwaltung und bessere Ergebnisse für die Bürger durch Predictive Analytics.   Ihre Aufgaben - Vertrieb unserer Software, Lösungen und Dienstleistungen an bestehende und potenzielle Kunden. Sie arbeiten mit ihrem Accountteam zusammen, um Verkaufschancen zu erkennen und ihren Kundenkreis innerhalb des öffentlichen Sektors für die Potentiale der datengetriebenen Verwaltungsarbeit zu entwickeln. - Sie demonstrieren wert- und vertrauensbasierte Vertriebsfähigkeiten mit einem tiefen Verständnis der Kundenbedürfnisse und der Möglichkeiten mit SAS. - Artikulieren des Nutzens von SAS gegenüber dem C-Level-Management innerhalb der Kunden. - Verständnis der Branche einschließlich Trends, Geschäftsprozessen, Finanzkennzahlen, Leistungsindikatoren und wichtigen Wettbewerbern. - Unterstützung von Institutionen des öffentlichen Sektors bei der digitalen Transformation durch den Einsatz von Predictive Analytics und Artificial Intelligence Lösungen. - Bereitstellung von präzisen Umsatzprognosen für die SAS Geschäftsleitung. Was wir suchen - Erfahrung im Verkauf komplexer Technologielösungen im öffentlichen Sektor, idealerweise mit einem etablierten Netzwerk. - Fähigkeit, die Strategie des Kunden zu analysieren und sie mit unseren Angeboten abzugleichen. - Fähigkeit, technische und betriebswirtschaftliche Konzepte zu verstehen und zu kommunizieren sowie sie auf SAS-Anwendungen und Anwenderbedürfnisse zu beziehen. - Erfahrung im Führen und Vorantreiben von Diskussionen mit einflussreichen Entscheidungsträgern. - Fähigkeit, unabhängig zu arbeiten und virtuelle Teams zu leiten und zu orchestrieren - Kenntnisse der Software- und Hardwarebeschaffungszyklen von Unternehmen. - Bereitschaft zu reisen. - Sie sind neugierig, leidenschaftlich, authentisch und verantwortungsbewusst. Dies sind unsere Werte und beeinflussen alles, was wir tun. Vielfältig und inklusiv     Bei SAS geht es nicht darum, in unsere Kultur zu passen - es geht darum, sie zu bereichern. Wir glauben, dass unsere Mitarbeiter den Unterschied ausmachen. Unsere vielfältige Belegschaft bringt einzigartige Talente zusammen und inspiriert die Teams, erstaunliche Software zu entwickeln, die die Vielfalt unserer Nutzer und Kunden widerspiegelt. Unser Engagement für Vielfalt ist eine Priorität für unsere Führungskräfte, bis hin zur Spitze; und es ist wesentlich für das, was wir sind. Um es deutlich zu sagen: Sie sind bei uns willkommen.   Weitere Informationen SAS ist ein Arbeitgeber der Chancengleichheit. Alle qualifizierten Bewerber werden ohne Rücksicht auf Rasse, Hautfarbe, Religion, Geschlecht, sexuelle Orientierung, Geschlechtsidentität, Alter, nationale Herkunft, Behindertenstatus oder andere gesetzlich geschützte Merkmale für eine Einstellung berücksichtigt.   SAS versendet nur E-Mails von verifizierten "sas.com"-E-Mail-Adressen und bittet niemals um sensible, persönliche Informationen oder Geld. Wenn Sie Zweifel an der Echtheit einer Mitteilung von oder im Namen von SAS haben, wenden Sie sich bitte an Recruitingsupport@sas.com.

Senior Technical Support Account Manager – Hybrid   Senior Technical Support Account Manager    Nice to meet you! We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you’re looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you’ll find it here.   About the job The Technical Support team is looking for a Senior Technical Support Account Manager who will provide post-sales support across enterprise-class SAS business software applications and/or solutions for strategic customers as assigned and serve as an advocate and escalation point for the customer acting as a liaison between all SAS divisions. Provide input and guidance during the customer lifecycle and contributes as a stakeholder to the success of the customer’s relationship with SAS. you will:· - Act as a strategic technical advisor to customers on SAS support related activities - Proactively communicate carefully and effectively with customer and experts across SAS during the problem resolution process. Accurately document and specify information in the tracking system during the entire track life cycle. Provide status updates for all outstanding issues. - Consistently set and manage internal and external expectations and project pressures at all levels of technical and business management including coordinating/managing problem escalation activities and communications (outside business hours for business-critical problems as appropriate). Follow defined Standard Operating Procedures to ensure consistent delivery of standard and services.  Co-ordinates SAS resources as required to deliver support services.  Often perform these duties under pressure where decisions have a significant business impact for SAS and/or customers. - Routinely build knowledge of SAS and specialized technical and business domain knowledge with an understanding of the business problems that are addressed by SAS applications and/or solutions. Apply expertise in multiple areas of the SAS system to help customer understand and solve their specific business problems, vision of business solutions, unique requirements, and operational capabilities and limitations.  Help customer understand where risks exist, suggest strategies for mitigation, and recommend resources to help reduce risk.  Facilitate the timely and sufficient resolution of all customer issues and requests.  Work remotely or on customer site as necessary to deliver the services. - Keep abreast of other vendors’ products. Advise users how SAS software offerings compete, and/or how to most effectively use SAS in conjunction with the vendors’ products.  Contact vendors to report problems and obtain information. - Collaborate with experts across technical support departments, SAS divisions, and partners when necessary. Keep internal and external stakeholder groups informed of problems, suggestions and general comments and concerns related to the software, the business domain, and the account, as appropriate.  Act as an advocate for the customer. - Identify and share account intelligence with sales account teams, identifying new software or services sales opportunities. Contribute to the proposal definition and sales of new support service opportunities. Solicit feedback on technical support services. - Suggest, manage, and implement special projects to assist Technical Support, users, or other teams.   Required Qualifications - Strong communication skills - 7-8 years of experience in a leadership role - Expert knowledge of SAS products and their applications or specialized products related to the assigned customer - Excellent organizational skills, ability to communicate clearly, and strong problem resolution skills - Has a proven understanding of corporate account business needs and knowledge of the support industry - Ability to use unique skills to contribute to the development of company objectives and principles and to achieve goals in creative and effective ways - Has ability to deliver presentations to various audiences including colleagues, customers, and industry experts - Travel as business requirements dictate at management discretion - You’re curious, passionate, authentic and accountable. These are our values and influence everything we do. Preferred Qualifications - Strong conceptual abilities - Creativity and project management skills - Technical account management skills - Ability to take initiative by suggesting, managing and/or implementing special projects to improve the level of support offered by the entire Technical Support Division. - Ability to act as a positive role model for others in their department and division. - Ability to diplomatically handle issues with customers by working within and across departments and divisions. - Ability to anticipate needs (e.g. training or documentation) within their department or the Technical Support Division as a whole and takes action to meet those needs. - Ability to provide guidance and input to others on how to handle escalations.   Can manage expectations at all levels of business. Manages multiple escalations simultaneously.   Benefits highlights - Flexibility and Competitive Package. - Our Recreation and Fitness center offers recorded fitness classes to help you fit movement into your day. - Your well-being matters, and that’s why we support all dimensions of your well-being by offering programs that reduce stress and distractions to help you remain healthy and productive.   Diverse and Inclusive At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here. Additional Information Please insert appropriate compliance verbiage for your country.   SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com. #LI-MS1 #LI-HYBRID

Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”    If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.    What We Do   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.    What You’ll Do We’re looking for a Technical Consultant to provide consulting and implementation service including requirements gathering, analysis, solution development, knowledge transfer and project closeout both off and on customer site; assists sales teams with relevant activities and ensure the highest levels of customer satisfaction.   You Will - Provide timely, professional, and quality delivery outputs on assigned projects, leveraging expertise in the application of specific SAS technologies, solutions, methodologies, and project experiences. - Understand, utilize and communicate best practice methodologies and industry standards internally and externally. - Leverages detailed technical knowledge to support sales opportunities and implementations across solution domains including Proof of Concept and solution demonstrations. - Contribute to detailed technical documentation as required, such as requirements, design, administration, and user guides. - Participate in product and solution training to acquire and maintain a detailed level of product knowledge of core components of SAS offerings. - Work and collaborate with others on consulting projects and special projects as assigned. - Conduct customer sessions for requirements gathering, data discovery, analysis, reporting and presentation. - Lead knowledge transfer sessions internal and/or with customers. - Build trusted advisor relationships with internal/external customers. What We’re Looking For - Working experience in consulting/solution company or end user handling the banking industry - Software implementation experience - Good knowledge of architecture, peripheral technologies and implementation best practices - Excellent problem solving, organizational, decision-making written, oral and interpersonal skills - Ability to understand, synthesize, utilize and integrate prevailing external technologies with SAS solutions - Fast learner for the new technologies and software. - Ability to work independently and as part of a team - You’re curious, passionate, authentic and accountable. These are our values and influence everything we do. Preferred Skills - Experience working with Cloud Service Providers (Azure/AWS/GCP) is preferred - Technical skills of Java, Python, SQL, or any ETL tools are preferred. - Technical skills of cloud ecosystem, SAS code or SAS products are highly preferred. - Experience of designing/developing solution migration processes is highly preferred.   #LI-RN

      Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”    If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.    What we do   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.    What you’ll do   - Provide global auditing teams with timely documentation and support during external audits. Develop and maintain user access procedures to help with internal audit, provide check points for bi annual audit reviews. Providing application access to multiple Global Financial Systems like Oracle Fusion, Replicon, Workday, Concur, DAX. Control user access based on their job roles, follow documentation and procedures to seek approvals and make changes to user access Work with junior team members mentoring and providing guidance on day to day tasks.   Knowledge, Skills and Abilities Required Knowledge of university and/or public auditing policies, standards, and procedures. Knowledge of federal, state, and local laws, regulations, and standards governing all aspects of the utilization of computer systems. Attention to details and documentation skills Ability to document all steps performed during day to date work Knack for Customer service and provide support to solve a problem   Fluency in English is a must.   Minimum Job Requirements Bachelor's degree in Computer Science or Business related field; at least 3 years of experience directly related to the duties and responsibilities specified. Certification/Licensure Cert Information Systems Auditor (CISA), OR Cert Internal Auditor (CIA), OR Cert Public Account (CPA). Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.     Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.   Additional Information: [Sponsorship + EEO statement – this section may be changed according to country/regional requirements. Please insert the appropriate compliance verbiage for your country.] All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action.

    Are you a problem solver? A connector? Someone who enjoys helping others? JMP is committed to empowering scientists and engineers via our statistical discovery software.    If this interests you, keep reading. You might just be the next person to join this dynamic, growing, and global team.   What we do: For more than 30 years, we’ve been making JMP statistical discovery software tailored to the needs of scientists and engineers. John Sall, SAS co-founder and Executive Vice President, is also the creator of JMP. What started out as Sall’s passion project has grown -- by leaps and bounds -- into a family of statistical software products that are used worldwide in nearly every industry.   We say that great software in the right hands can change the world. We say it because we’ve seen it. We’ve seen scientists and engineers use JMP to speed new drugs to market, to design better products and processes, to figure out how to restore ecosystems. You get the idea. Advancements are made when brilliant people use JMP statistical discovery software to see what they’ve not seen before.   JMP works with some of the world's most successful brands. Read more about how JMP's customers are changing the world in our Customer Stories.   It’s spelled J-M-P but pronounced “jump.” You can remember us this way: JMP users don’t jump to conclusions; they spring into action.   Why JMP: No matter what your specialty or where you are in the world, your unique contributions will make a difference.  We work to maintain a culture of camaraderie that allows the personalities of our diverse and inclusive employee base to shine through.   JMP core values include ensuring that all staff members have meaningful roles, feel connected to JMP users, connected to each other, and are positive about their futures. And our leadership believes in finding the right balance between work and life, knowing that happy and healthy people bring passion and energy to their jobs.   What you’ll do: As the JMP Academic Ambassador, you will build and maintain strategic working relationships by networking with top academic programs that produce JMP users in order to further our JMP Academic Program.   You will: - Visiting university and college campuses - Presenting JMP Software at the department/school/regional level to department chairs, faculty, graduate  Ph.D. students and researchers - Networking and consulting with professors on how to teach with JMP effectively and to develop and provide support materials, sample data sets, follow-up, etc - Driving wider use of JMP at the university and high school level, including webinars for JMP for academic users. - Fostering research publications that reference JMP software - Speaking at academic conferences - Performing other duties as assigned - Japanese（Fluent) Essential - Bachelor's degree in Statistics, Decision Sciences, Educational Psychology, Industrial Engineering, Operations Research or closely related field - 5 years of experience in technical sales, marketing, technical support, information systems, or a related area of expertise - Experience teaching Introductory Statistics at the college level or AP Statistics at the high school level - Ability to travel 50% or as business needs dictate  Additional - Knowledgeable of the pedagogical challenges and trends in teaching statistics. - Excellent presentation and communication skills both in Japanese and English. - Experience presenting papers at academic conferences or software training in commercial setting. - Possess strong command of JMP software and are able to relate its features to effective use in the classroom. - Position is based on the Tokyo or accessible remote area of Japan Preferences - Master's Degree and/or teaching certificate - Sales and/or marketing experience - 3 years of programming in a high-level language or developing SAS applications with at least two interactive operating systems supported by JMP    All valid JMP job openings are located on the Careers page at www.jmp.com. JMP only sends emails from verified “jmp.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of JMP, please contact us at Recruitingsupport@sas.com before taking any further action.   #LI-MS2

  Nice to meet you!   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.   We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.   About the job At SAS, where you start doesn’t have to be where you end; and there is ample opportunity for internal career mobility. Whether you’re looking to grow a new skill or experience a new role, there’s no time like the present to take the next step; and we’re here to support you in your journey.   Summary SAS has been investing in customer success organization to play a pivotal role in establishing and building broad relationships with SAS customers and helping them grow in their digital transformation journey. The Customer Success Technical Manager is responsible for identifying strategic opportunities and engages with other SAS resources to bring the necessary technical, domain and SAS experience to assist with development of new sales initiatives as well as existing SAS implementations. Primary Responsibilities: - Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Executives) that enable the customer success technical manager to become a trusted technical advisor to our customers. - Jointly define success with customers by understanding the technical, architectural, and business problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations. - Works with other SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content, events, email, social media and innovative campaign approaches. - Builds reports and analytics to provide key business insights used for data driven decision making. - Monitor Customer Success through metrics and other measurements. - Develop an understanding of SAS products and services available to help customers adopt and leverage the software to meet their technical goals and business needs - Compiles feedback from end users in the department/SAS stakeholders to identify recurrent technical/system problems or new system needs. - Lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts. - Discover opportunities for additional software, services, education and references and direct leads accordingly.  - Introduce new versions of software to existing customers. - Follows up with customers to track satisfaction levels and to discover additional revenue opportunities; ensure customer is referenceable and share with Reference Management   Required qualifications: - Bachelor's degree, preferably in Information, Technology, Computer Science, Statistics, or related field. - Typically requires a minimum of 8 years of experience in technical functions within the technology industry. - Technical hands-on experience (a MUST) on data analytics technologies, such as Python, SPSS, or AI/ML languages (Lua, R, etc). - Experience or knowledge of SAS technology is preferred, but not mandatory. - You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.   Other knowledge, skills, and abilities: - Good written, verbal, and interpersonal communications skills - Good organizational skills - Ability to work and learn independently - Ability to work effectively in a team environment - Ability to work in a fast paced environment - Ability to travel occasionally   Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action.