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Search Results Page 8 of 22

Job Locations TW-Taipei
Are you an emerging technologist passionate about solving complex business problems? Are you keen to use analytics to make the world a better and safer place? Would you like to be paid to get trained on award-winningSAS AML solutions and more? If so, this is the opportunity for you!   The SAS Consulting AML Academy is a 12-week regional enablement program in EMEAP where participants will learn various SAS technologies and solutions with a focus on SAS AML solutions. You will receive training on banking domain, prevalent transaction types, AML (anti-money laundering)/ CDD (customer due diligence)/ Sanctions domain and regulatory requirements as well as learn project implementation and methodology, and business practices – ensuring you are well-equipped with the necessary skills to succeed. The training will take place virtually or in-country at SAS office.   Upon graduation from the AML Academy, you will begin a role as an Associate Technical Consultant where you will provide consulting and implementation services to customer projects, utilizing the skills acquired during training.                                                                                                This is what you will do: - Implement SAS Anti-Money Laundering and other related SAS Fraud Management projects. - Provide timely, professional and reliable delivery on assigned projects as a technical consultant in the application of specific SAS methodologies and technologies. - Understand, utilize and communicate best practice methodologies and industry standards internally and externally. - Assist with creation of test plans and participates in creating the test cases documentations. Support the customer during SIT, UAT, and Production implementations. - May conduct customer sessions for requirements gathering, data discovery, analysis, reporting and presentation. - Participate in knowledge transfer sessions internally and/or with customers. - Participate in product and solution training to acquire and maintain a detailed level of product knowledge of core components of SAS offerings. - Support the wider consulting team on specific assignments.   What we’re looking for: - Bachelor’s degree in Statistics, Mathematics, Computer Science, Information Technology, Management Information Systems, or related field. - Programming skills in using SAS/SQL/R/Python or any other programming language with interest in expanding technology skills and knowledge is essential. - 1+ years of relevant experience in SAS software product highly preferable. - Knowledge on AML and understanding on financial services business will be an asset. - Understanding of software project lifecycle is an advantage. - Ability to work independently as well as effectively in diverse, virtual, and cross-functional teams. - Excellent problem-solving skills, ability to think out-of-the-box and work with minimal supervision. - Strong written and verbal English language communication skills in addition to fluency in local language of the market of application. - Ability to travel up to 30-40% or as business needs dictate. - You are a self-starter, eager to learn and to take on responsibilities   Program Start Date: Oct 2022 *To qualify, applicants must be legally authorized to work in the country of application and should not require sponsorship for employment visa status.    Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference. - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring. - Check out our #Data4Good efforts to see how we’re using our analytics capabilities to solve humanitarian issues around poverty, health, human rights, education and the environment.         #LI-IL1
Requisition ID
2022-29740
Job Locations CN-Hong Kong
Are you an emerging technologist passionate about solving complex business problems? Are you keen to use analytics to make the world a better and safer place? Would you like to be paid to get trained on award-winning SAS AML solutions and more? If so, this is the opportunity for you!   The SAS Consulting AML Academy is a 12-week regional enablement program in EMEAP where participants will learn various SAS technologies and solutions with a focus on SAS AML solutions. You will receive training on banking domain, prevalent transaction types, AML (anti-money laundering)/ CDD (customer due diligence)/ Sanctions domain and regulatory requirements as well as learn project implementation and methodology, and business practices – ensuring you are well-equipped with the necessary skills to succeed. The training will take place virtually or in-country at SAS office.   Upon graduation from the AML Academy, you will begin a role as an Associate Technical Consultant where you will provide consulting and implementation services to customer projects, utilizing the skills acquired during training.   This is what you will do: - Implement SAS Anti-Money Laundering and other related SAS Fraud Management projects. - Provide timely, professional and reliable delivery on assigned projects as a technical consultant in the application of specific SAS methodologies and technologies. - Understand, utilize and communicate best practice methodologies and industry standards internally and externally. - Assist with creation of test plans and participates in creating the test cases documentations. Support the customer during SIT, UAT, and Production implementations. - May conduct customer sessions for requirements gathering, data discovery, analysis, reporting and presentation. - Participate in knowledge transfer sessions internally and/or with customers. - Participate in product and solution training to acquire and maintain a detailed level of product knowledge of core components of SAS offerings. - Support the wider consulting team on specific assignments.   What we’re looking for: - Bachelor’s degree in Statistics, Mathematics, Computer Science, Information Technology, Management Information Systems, or related field. - Programming skills in using SAS/SQL/R/Python or any other programming language with interest in expanding technology skills and knowledge is essential. - 1+ years of relevant experience in SAS software product highly preferable. - Knowledge on AML and understanding on financial services business will be an asset. - Understanding of software project lifecycle is an advantage. - Ability to work independently as well as effectively in diverse, virtual, and cross-functional teams. - Excellent problem-solving skills, ability to think out-of-the-box and work with minimal supervision. - Strong written and verbal English language communication skills in addition to fluency in local language of the market of application. - Ability to travel up to 30-40% or as business needs dictate. - You are a self-starter, eager to learn and to take on responsibilities   Program Start Date: Oct 2022 *To qualify, applicants must be legally authorized to work in the country of application and should not require sponsorship for employment visa status.    Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference. - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring. - Check out our #Data4Good efforts to see how we’re using our analytics capabilities to solve humanitarian issues around poverty, health, human rights, education and the environment.       #LI-IL1
Requisition ID
2022-29739
Job Locations IN-Pune
As a member of the R&D Usability team, design, prototype and document user interfaces (UIs) for SAS solutions from the Retail Line of Business domain.   Primary responsibilities would include the following: - Works in cross functional team’s set-up to translate functional requirements into system design. - Performs research focused on understanding work practice and user behaviour as individuals and as part of a work group. - Focuses on user persona (Retail Planner and I/O Analyst) of the Retail domain to find out their business goals and needs and the processes they follow. - Performs research focused on understanding of the user behaviours and Planner persona needs, as individuals and as part of a work group. - Works with Product Management and development team members to put functional requirements into contextual mock-ups, via use cases. Works in cross functional teams to translate functional requirements into system design. Design, develop, and document detailed storyboards, mock-ups and/or prototypes to effectively communicate designs. Produce detailed UI design specifications.  - Ensure usable, accessible, branded and visually appealing UIs. Maintain user experience consistency within a multi-application suite of Retail LOB domain. Create and enhance usability standards. Evaluate new technologies. - Run design reviews, usage walkthroughs, and usability tests with key stakeholders of the domain and representative user person to validate designs and iterate designs as needed. Prepares feasibility studies and designs tests to determine operating characteristics of software as required. - Influences the product development team to support User Cantered Design (UCD).  Demonstrates awareness upon the domain knowledge of user persona to the stake holders. - Communication and presentation skills necessary to present, explain, negotiate, and monitor design solutions.   Technology   Revenue Optimization’ and ‘Size Optimization’ solutions which is a part of the Retail suite of solutions is to be enhanced, re-envision for various business and market needs. The redesign involves SAS Viya and Nova framework, on HTML5.   Requirement   Expertise in User Centric Design methodologies including: - User interface design for web, mobile and desktop applications - User research - User analysis - Experience goal analysis - Conceptual modelling - User persons development - Scenario development - Task flow design - Interaction Design - Cognitive walkthroughs and heuristic evaluations - Usability testing Mandatory Technical Skills - Screen design and mock-up development skills using image processing/prototyping tools like Figma, Sketch, Photoshop, Illustrator, Adobe XD - Development of functional prototypes using technologies/languages like HTML5/CSS. - Application of UI guidelines for relevant development platforms like Windows, iOS, React, Android. - Exposure to any programming paradigm such as JavaScript, UIs would be an additional benefit Domain Skills - User Cantered Design Methodology - Human Computer Interaction (HCI) - Design Thinking - Usability, User Experience Design - Micro-interactions and customer delight Additional skills - Knowledge of Agile software development processes. - Knowledge of DevOps processes. - Knowledge of evolving user experience trends - Familiarity with multiple operating systems. - Knowledge of cutting-edge technologies Total Years of Relevant experience - Minimum years of experience: 2 to 3 years - Maximum years of experience: 6 years. Education Preference - Bachelor's or master’s degree in UX Design, Product Design, Computer Science, Human-Computer Interaction, Computer Graphics, Cognitive Psychology, or related design field.
Requisition ID
20050054
Job Locations UK-Glasgow | UK-London | UK-Marlow
Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”    If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.    What we do   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.    What you’ll do We are searching for an accomplished learning and development consultant who would cover both creation of new development solutions and deliver respective solutions online and face to face (once applicable) within EMEA and AP region. If you enjoy creating and delivering exciting, impactful and interesting learning content and you have experience in multinational and multicultural environment, this is the right opportunity for you.   Primary Responsibilities: - Drives life cycle for learning and development offerings from initiation through delivery for employees. - Surveys and analyzes the professional development and training needs of target audiences, including executives, management, and individual contributors. - Researches and evaluates learning and development programs, identify benchmarks and recommends appropriate offerings for internal resources. - Partner with HR Business Partners and managers to identify, research, and recommend learning opportunities and prioritize learning investments to support overall business strategy. - Provides both formal and informal training and development offerings to employees, departments, groups and leaders. - Responsible for needs assessment, instructional design, facilitation and evaluation of learning and development initiatives. - Provides performance consulting to support managers in improving workplace performance and organization effectiveness. - Ensure all learning and development deliverables accurately reflect the identified needs and reflect the culture and core values of the company. - Expands professional field of expertise through proactive research and cultivation of relationships both inside and outside the organization. - Create learning products; including web based training, on-line help, reference tools, interactive media resource venues, and user manuals.   Professional Role Requirements: - Hands-on experience with creation of complex development solutions from scratch as well as building-up/repurposing existing ones - Solid experience with training delivery across different regions (equivalent to 5+ years) - Able to identify and extract untimate business needs and transform them into goals to be achieved via the training completion - Extensive experience with online/face-to-face facilitation - Excellent presentation skills - Excellent facilitation skills - Excellent command of English language - professional working proficiency - Hands-on experience with working in multinational and multicultural environment - Readiness to work across multiple regions and  time zones - Can-do attitude - Flexibility and adaptability - Emotional intelligence  - Proactive communication - Ability to establish rapport with stakeholders and participants of development activities   Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action. #LI-MS2 #LI-HYBRID
Requisition ID
20050017
Job Locations CN-Hong Kong
Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”    If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.    What we do   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.    What you’ll do We are searching for an accomplished learning and development consultant who would cover both creation of new development solutions and deliver respective solutions online and face to face (once applicable) within the AP and EMEA regions. If you enjoy creating and delivering exciting, impactful and interesting learning content and you have experience in multinational and multicultural environment, this is the right opportunity for you.   Primary Responsibilities: - Provide both formal and informal training and development offerings to employees, departments, groups and leaders. - Responsible for the facilitation and evaluation of learning and development initiatives. - Create learning products; including web based training, on-line help, reference tools, interactive media resource venues, and user manuals. - Drive life cycle for learning and development offerings from initiation through delivery for employees. - Partner with HR Business Partners and managers to identify, research, and recommend learning opportunities and prioritize learning investments to support overall business strategy. - Analyze the professional development and training needs of target audiences, including both individual contributors and management. - Research and evaluate learning and development programs, identify benchmarks and recommends appropriate offerings for internal resources. - Provide performance consulting to support managers in improving workplace performance and organization effectiveness. - Ensure all learning and development deliverables accurately reflect the identified needs and reflect the culture and core values of the company. - Expand professional field of expertise through proactive research and cultivation of relationships both inside and outside the organization.   What we're looking for: - 5+ years' solid experience with training delivery across different regions in Asia - Extensive experience with online/face-to-face facilitation - Excellent presentation skills - Excellent command of English language and Mandarin language - Hands-on experience with working in multinational and multicultural environment - Readiness to work across multiple regions and time zones - Can-do attitude, flexibility and adaptability, emotional intelligence - Proactive communication - Ability to establish rapport with stakeholders and participants of development activities - Hands-on experience with creation of complex development solutions from scratch as well as building-up/repurposing existing ones - Ability to identify and extract untimate business needs and transform them into goals to be achieved via the training completion - You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.   Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.     Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action.   #LI-PTAP
Requisition ID
20050016
Job Locations IN-Pune
Compute Services – Performance Engineering Software Performance Engineer   Experience: 5-8 years   Work Description: As a Performance Engineer in the Compute Services - Performance Engineering team, person will have an opportunity to collaborate with performance engineers, developers and stake holders in Pune and Cary to plan, execute and publish performance results for existing as well as new products. The person will work with cutting edge technologies and tools using industry standard performance tools, methodologies and processes to performance test different products and solutions on customer-centric scenarios.  Responsibilities: - Performance test planning, scripting and execution using different industry standard tools. - Perform load tests, daily regressions, performance tests to validate system and solution performance and stability across UI, API & Component level. - Automation of daily test runs using scripting. - Analyzing performance test results, observe and identify bottlenecks using APM tools as well as System level utilities. - Provide technical assistance to improve system performance, capacity, reliability, and scalability. - Perform root cause analysis of performance issues and suggest corrective actions. - Oversee system performance lifecycle and identify key metrics for performance improvement - Evaluate system performance and recommend improvements. - Generate periodic performance reports for product stake holders.   Technical Skills - System administration experience on Unix and Windows (Redhat Linux and to a lesser extent, Windows Server 2008 through 2012R2 - Strong experience in performance testing large scale web-based distributed applications & working on a SaaS, PaaS, or Cloud Infrastructure product/solution. - Scripting/Programming including VuGen and one or more of the following - SQL, SAS, KORN, BASH, PowerShell, C, etc. - Solid experience in performance testing tools like - Microfocus Load Runnerwith multiple protocols (Web HTTP or TruClient), JMeter and/or Ranorex. - Strong working knowledge on APM tool like AppDynamics, Dynatrace, Datadog, etc. and other tools such as Grafana, Kibana, etc. - Familiarity with profiling tools in general and comfortable experimenting with open-source tools. - Understanding of Containers and Cloud computing concepts – Kubernetes, cloud providers like AWS, Google, Azure, etc.   Domain Skills: - Excellent communication skills both verbal and email - Clear and concise English penmanship for creating scorecards, drafting and reviewing papers - Planning, multi-tasking in addition to strong communication, collaboration, and interpersonal skills. - Passion for making a difference, motivated and self-starter - Superior problem-solving skills as an individual and team - Passion and track history of keeping current on state-of-the-art technologies, standards and database/analytics industry - Ability to work with minimum supervision and with a team.  
Requisition ID
20050035
Job Locations DE-Heidelberg
Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”    If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experience or answering critical questions. Curiosity is our code, and the opportunities here are endless.    What we do   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.    What you’ll do We’re looking for a Technical Support Engineer to provide technical support for enterprise-class SAS business software applications and/or solutions by applying specialized domain knowledge of software usage, features, functions, and interactions among applications and/or solution components.  Do you jump at the chance to thoroughly investigate technical issues and not give up until the challenges are resolved? Then SAS is the right fit for you. You’ll work with experienced mentors and stay on the cutting edge of technology to resolve customer issues.      You will: - Provide technical support for customers who are using or troubleshooting enterprise-class multi-tier software applications and/or solutions, thru an improved problem-solving methodology and by replicating customer environments in order to reproduce and debug problems. - Proactively communicate carefully and effectively with customers and experts across SAS during the problem resolution process. Accurately document and specify information in the tracking system during the entire track life cycle. - Manage internal and external expectations and project pressures at all levels of technical and business management including coordinating/managing problem escalation activities and communications. - Engage with management and other SAS resources while owning escalated situations and driving them to resolution. - Build knowledge of SAS and specialized technical and business domain knowledge. Apply expertise to interpret documentation, to suggest appropriate software features, SAS procedures, products, and/or solutions, and to troubleshoot, diagnose and resolve complex business domain and/or technical problems and business critical issues that involve multiple areas of the SAS system. - Suggest, manage, and implement special projects to assist Technical Support, users, or other teams. - Might undertake initiatives by using appropriate tools and techniques to benefit the business.   What we’re looking for - 2-3 years of Technical Support experience - Solid knowledge of Windows and Linux - Fluent speaker in German and English - Excellent skills in verbal and written communication - Very good technical understanding - You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.    The nice to have - Experience with AWS/AZURE/Cloud infrastructure - Deployment using Kubernetes and Azure - SAS Knowledge  Other knowledge, skills, and abilities - A self-starter with a can-do attitude - Interest in learning new technologies - Excellent written and verbal communication skills - Ability to work with people of varied technical/analytical backgrounds and cultures - Ability to handle deadlines in a multitasking environment - Ability to set and manage expectations internally and externally at all levels of technical and business management - Ability to resolve user questions through a combination of independent study, investigative programming, and collaborative efforts with colleagues in and outside of own team - Excellent analytical and diagnostic skills Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring. - You will be a member of a highly motivated multinational team with a great opportunity of interaction and socialization. - A competitive benefit package, training packages, mentorships and development plan. - Our offices in Heidelberg are in a great location with beer garden and restaurant for our employees.   Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further LI-MS2 LI-HYBRID
Requisition ID
20049908
Job Locations ES-Madrid
Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”    If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.    What we do   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo, and changing the way we live.    What you’ll do We’re looking for an Account Executive Banking who is passionate about building authentic relationships with SAS customers, wants to help solve their problems and is ready to drive sales of SAS software products, solutions, and services. You will be responsible for BBVA.   You will - Sell software, solutions and services to current and prospective customers; work with other sales/pre-sales/domain/personnel to position and leverage sales opportunities to acquire, grow and retain customers within your sector. - Fulfil wide range of requests for information from prospective customers. Qualify level of opportunity and resources required. - Prospect within your assigned accounts to uncover business needs. - Implement aspects of territory and account management and development; qualify and advance opportunity through milestone steps of sales cycle and forecast time frames to close business. - Work closely with pre-sales resources and executives to facilitate timely response to highly qualified, high revenue potential opportunities. - Prepare standard quotations and proposal information as needed; work with other departments to create and finalize contracts and set time schedules for delivery services. - Follow up with customers to track satisfaction levels and to discover additional revenue opportunities. - Develop a basic understanding of company pricing, licensing procedures and approvals matrix. - Fully utilize account planning process and tools (Account Plans and Opportunity Plans). - Perform other duties, as assigned. What we’re looking for - Knowledge of advanced strategic sales techniques; knowledge of software acquisition cycles and buying influences. - Experience in driving complex sales in the banking industry and working experience with BBVA are a must. - Excellent written and verbal communication skills, strategic selling skills, skills in analysing and evaluating territory dynamics to develop and implement a sales plan. - Ability to initiate and lead projects; ability to work effectively in a team environment; ability to relate technical and business concepts to SAS applications and user needs; ability to work independently and as part of a team; ability to travel on a frequent basis. - Fluent in English and Spanish.  - Knowledge of analytics solutions and/or Cloud and services preferred, but it is not essential.  - Ability to travel as business dictates (following Covid-19 protocols and guidance). - You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.  Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring   Additional Information SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by law.   All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action.
Requisition ID
20050018
Job Locations BE-Tervuren | NL | DE
Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”    If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.    What we do   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.    What you’ll do We are looking for a new member to our team to work as an Advisor / Presales for our largest Life Sciences customers in South West Europe. You will establish and build broad relationships with key stakeholders, become the trusted advisor for the client, drive strategic initiatives and bring the necessary domain and SAS expertise to sales opportunities as well as existing SAS implementations. Travels in the following countries might be required depending on sanitary restrictions: France, UK, Switzerland, Denmark.   You will - Become the Industry Advisor for your clients, providing guidance how Life Sciences customers can create business value and support their strategy though the usage of AI, Analytics and Technology. - Act as the primary technical contact between the client and SAS, translating client business needs to value-generating solutions based on SAS products and services. - Lead teams with multiple resources in diverse advisory and sales activities, aiming to ensure the highest customer satisfaction and thus maximizing SAS long term revenue. - Ensure that the client maximizes the value of their SAS investment and adoption, ultimately resulting in the preservation, evolution and growth of our footprint in the client’s business. - Communicate and present SAS capabilities and solutions to clients, including roadmaps and strategic direction - Drive, build and further develop strategic partnerships with Industry partners. - Serve as the primary technical contact for Account Executive, coordinating plans and activities with Solution Advisors, Engagement Manager and supporting services. - Partner with sales team to develop and manage overall Account Plan for strategic development of a client as well as Opportunity Plans for specific sales cases. - Illustrate the value of analytics through presentations, discussions, demos and PoC’s.   What we’re looking for - Background and experience in analysing clinical and health data collected during clinical research and development, observational research or post-marketing studies. - Experience in clinical trial and statistical programming is required. - Experience or interest in being part of a sales team. - Interest in technology and willingness to learn how a combination of open source and proprietary technologies can help generate insights faster for business users. - Keen interest in digital transformation projects and experience in cloud-enabled data science environments for the analysis of data. - Strong verbal, written, and interpersonal communication skills in English. - Experience and passion to AI technology and its strengths, hurdles and challenges and interest in wanting to help Life Sciences organizations use analytics and AI for doing inclusive, compliant, diverse, and ethical therapy development. - Business acumen and experience in developing and maintaining relationships with partners, key consultancies, and system integrators to establish focused and effective strategic teaming arrangements.   Why SAS We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.    Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.   Additional Information SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by law.   All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action.
Requisition ID
20050008
Job Locations NZ-Wellington
Summary The Customer Success Manager is responsible for establishing and building broad relationships with SAS customers to identify strategic opportunities and engages with other SAS resources to bring the necessary domain and SAS experience to assist with development of new sales initiatives as well as existing SAS implementations. Plans, coordinates and executes strategy associated with fostering adoption, generating leads and building awareness. Maybe be involved in increasing renewal revenue at each stage of the customer journey working with a cross-functional SAS team. Directly supports business operations to achieve the strategic goals of the Customer Success organization. Primary Responsibilities - Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become a trusted advisor to our customers.  - Responsible for customer communications and conflict resolution - Jointly define success with customers by understanding the business problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations. - Works with other SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content, events, email, social media and innovative campaign approaches. - Builds reports and analytics to provide key business insights used for data driven decision making. - Lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts. - Monitor Customer Success through metrics and other measurements. - Develop an understanding of SAS products and services available to help customers adopt and leverage the software to meet their goals and business needs - Discover opportunities for additional software, services, education and references and direct leads accordingly.  - Introduce new versions of software to existing customers. - Follows up with customers to track satisfaction levels and to discover additional revenue opportunities; ensure customer is referenceable and share with Reference Management - Compiles feedback from end users in the department/SAS stakeholders to identify recurrent system problems or new system needs. - Participates on cross-functional teams with the goal of ensuring consistency, accuracy, quality and globalization of customer success initiatives across major geographies. - Collaborates with marketing staff and other customer success staff to integrate and complement strategies and share best practices across multiple channels. - Stays abreast of related industry trends and technologies. Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.   Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action. #LI-JE1 #LI-HYBRID
Requisition ID
20049910
Job Locations JP-Tokyo
  【勤務地】 東京   【部門】 カスタマーサクセス統括部   【ポジション】 Sr Customer Success Manager   ■ SASとは? 企業の経営課題解決を支援するアナリティクス・ソフトウェアとサービスのリーディングカンパニーです。アメリカで1976 年に創業して以来、40 年以上連続した成長を続けており、全世界で約83,000 サイトで SAS が採用されています。1985 年のオフィス設立以来、国内において 1500社以上の実績を誇り、幅広い顧客にアナリティクス・ソフトウェアとサービスをご活用いただいております。SASでは、アメリカ本社を始め数多く国で、毎年GPTW(働きがいのある会社)のサーベイで上位にランキングされています。   ■ アワード - 2021年版日本における「働きがいのある会社」ランキングにて4年連続ベストカンパニー - 2020年版の「働きがいのある会社」ランキングで、アジア地域におけるベストカンパニーの1社に選出 - フォレスター・リサーチ社「クロスチャネル・キャンペーン管理(エンタープライズマーケティングソフトウェアスイートモジュール), Q2 2021」「デジタル意思決定プラットフォーム, Q4 2020」「リアルタイム・インタラクション管理, Q4 2020」「顧客分析テクノロジー, Q3 2020」、ガートナー社「2020 マルチチャネルマーケティングハブ分野のマジッククアドラント」でそれぞれリーダーに選出   【職務概要】 カスタマー・サクセス・マネージャーは、SASの顧客と幅広く・中長期的な関係を構築し、SASの継続的な利用促すと同時に顧客のビジネスの成功を支援及び実現する責任を負っています。また、SAS内の様々なチームと連携し、必要なドメイン知識及びSASの知識を生かして、既存のSAS環境のより深く・広い活用を支援すると同時にクロスセル・アップセルの販売機会を創出します。そのための、活用促進、リード生成、顧客内での認知度向上関する戦略を立案し実行します。また、カスタマー・サクセスはグローバルチームと密に連携を行い、ベストプラクティスの共有、グローバルのデジタルの開発、ローカライズなども行います。     【仕事内容】 - 顧客の組織内の様々なレベルのステークホルダーとの関係性構築を行います。 - 顧客のビジネスを理解し顧客の目指す成功を定義し、SASを用いた成功のためのカスタマー・サクセスプランを定義し、顧客とともに実行します。 - 顧客との定期的なコミュニケーションを行うためのエンゲージメントプランを作成し、継続的なコミュニケーション及びサクセスプランの進捗を顧客とともに確認します。 - 様々なメトリックスを測定し、顧客の活用レベルをモニタリングし課題を特定します。 - SASのソフトウェア、サービス、トレーニングプログラムの販売機会やリファレンスの機会を特定しリードの生成を行います。 - SAS製品の利用を促進するため、デモやハンズオンを通じたセミナーなどを実施します。 - 上記の活動を通じて、SASの継続的な利用を促し、契約更新処理に対応します。   【ポジションの魅力/強み】 - グローバル全体の新たな組織の立ち上げ時期であるため、アジャイル的な組織立ち上げのプロセスを経験可能でできます。 - カスタマー・サクセス・マネジメントのプロセスを学び・実践することができます。 - セールスとは異なるアプローチによって、顧客とのエンゲージメントを高め、顧客と並走しながら顧客のビジネス課題解決に取り組むことができます。 - ドメインナレッジ、テクニカルナレッジの両方を活かし、顧客側のビジネスオーナーとの高いレベルでのコミュニケーションにチャレンジすることができます。 - グローバルチームの一員として、欧州・米州・アジアの様々なチームと連携しながら仕事を進めることができます。   【必須条件】 - 5年以上のお客様やパートナーとの折衝経験・スキル - 論理思考と提案書作成能力 - 5年以上のBI及び分析系のパッケージソリューション又は業務ソリューションのコンサルティング、提案経験 - DB/Linuxの知識、Webアプリケーション開発に関する知識 - プロジェクトリーダー経験もしくはそれに準じるチームリード力(必ずしもプロジェクトマネージャー経験がなくても可) - 要英語力(TOEIC700以上)   【あればプラスとなる条件】 以下のいずれかの知識、経験があると尚可 - AI、アナリティクスに関する知識 - 営業としての製品提案経験 - カスタマー・サクセス・マネージャーとしての知識・業務経験 - プログラム・マネージャーとしての知識・経験 【求める人物像】 - 貪欲に学び・改善していく人材 - チームの成長に積極的に貢献する人材 【面接回数】3回    Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.  Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action. #LI-JE1 #LI-HYBRID
Requisition ID
20049916
Job Locations JP-Tokyo
  【勤務地】 東京   【部門】 カスタマーサクセス統括部   【ポジション】 Sr. Associate Customer Success Manager   ■ SASとは? 企業の経営課題解決を支援するアナリティクス・ソフトウェアとサービスのリーディングカンパニーです。アメリカで1976 年に創業して以来、40 年以上連続した成長を続けており、全世界で約83,000 サイトで SAS が採用されています。1985 年のオフィス設立以来、国内において 1500社以上の実績を誇り、幅広い顧客にアナリティクス・ソフトウェアとサービスをご活用いただいております。SASでは、アメリカ本社を始め数多く国で、毎年GPTW(働きがいのある会社)のサーベイで上位にランキングされています。   ■ アワード - 2021年版日本における「働きがいのある会社」ランキングにて4年連続ベストカンパニー - 2020年版の「働きがいのある会社」ランキングで、アジア地域におけるベストカンパニーの1社に選出 - フォレスター・リサーチ社「クロスチャネル・キャンペーン管理(エンタープライズマーケティングソフトウェアスイートモジュール), Q2 2021」「デジタル意思決定プラットフォーム, Q4 2020」「リアルタイム・インタラクション管理, Q4 2020」「顧客分析テクノロジー, Q3 2020」、ガートナー社「2020 マルチチャネルマーケティングハブ分野のマジッククアドラント」でそれぞれリーダーに選出   【職務概要】 カスタマー・サクセス・マネージャーは、SASの顧客と幅広く・中長期的な関係を構築し、SASの継続的な利用促すと同時に顧客のビジネスの成功を支援及び実現する責任を負っています。また、SAS内の様々なチームと連携し、必要なドメイン知識及びSASの知識を生かして、既存のSAS環境のより深く・広い活用を支援すると同時にクロスセル・アップセルの販売機会を創出します。そのための、活用促進、リード生成、顧客内での認知度向上関する戦略を立案し実行します。また、カスタマー・サクセスはグローバルチームと密に連携を行い、ベストプラクティスの共有、グローバルのデジタルの開発、ローカライズなども行います。   【仕事内容】 - 顧客の組織内の様々なレベルのステークホルダーとの関係性構築を行います。 - 顧客のビジネスを理解し顧客の目指す成功を定義し、SASを用いた成功のためのカスタマー・サクセスプランを定義し、顧客とともに実行します。 - 顧客との定期的なコミュニケーションを行うためのエンゲージメントプランを作成し、継続的なコミュニケーション及びサクセスプランの進捗を顧客とともに確認します。 - 様々なメトリックスを測定し、顧客の活用レベルをモニタリングし課題を特定します。 - SASのソフトウェア、サービス、トレーニングプログラムの販売機会やリファレンスの機会を特定しリードの生成を行います。 - SAS製品の利用を促進するため、デモやハンズオンを通じたセミナーなどを実施します。 - 上記の活動を通じて、SASの継続的な利用を促し、契約更新処理に対応します。   【ポジションの魅力/強み】 - グローバル全体の新たな組織の立ち上げ時期であるため、アジャイル的な組織立ち上げのプロセスが経験できます。 - カスタマー・サクセス・マネジメントのプロセスを学び・実践できます。 - セールスとは異なるアプローチによって、顧客とのエンゲージメントを高め、顧客と並走しながら顧客のビジネス課題解決に取り組むことができます。 - ドメインナレッジ、テクニカルナレッジの両方を活かし、顧客側のビジネスオーナーとの高いレベルでのコミュニケーションにチャレンジできます。 - グローバルチームの一員として、欧州・米州・アジアの様々なチームと連携しながら仕事を進めることができます。   【必須条件】 - 論理思考と提案書作成能力 - 情報系のパッケージソリューションの提案経験 - DB/Linuxの知識、Webアプリケーション開発に関する知識 - 要英語力(TOEIC700、もしくはそれに相当する英語力)   【あればプラスとなる条件】 以下のいずれかの知識、経験があると尚可 - AI、アナリティクスに関する知識 - 営業としての製品提案経験 - カスタマー・サクセス・マネージャーとしての知識・業務経験 - プログラム・マネージャーとしての知識・経験   【求める人物像】 - 貪欲に学び・改善していく人材(必須条件の経験よりも、キャッチアップ力を評価) - チームの成長に積極的に貢献する人材   【面接回数】3回    Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring. Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action. #LI-JE1 #LI-HYBRI
Requisition ID
20049915
Job Locations JP-Tokyo
  【勤務地】 東京   【部門】 カスタマーサクセス統括部   【ポジション】 Sr. Associate Customer Success Manager   ■ SASとは? 企業の経営課題解決を支援するアナリティクス・ソフトウェアとサービスのリーディングカンパニーです。アメリカで1976 年に創業して以来、40 年以上連続した成長を続けており、全世界で約83,000 サイトで SAS が採用されています。1985 年のオフィス設立以来、国内において 1500社以上の実績を誇り、幅広い顧客にアナリティクス・ソフトウェアとサービスをご活用いただいております。SASでは、アメリカ本社を始め数多く国で、毎年GPTW(働きがいのある会社)のサーベイで上位にランキングされています。   ■ アワード - 2021年版日本における「働きがいのある会社」ランキングにて4年連続ベストカンパニー - 2020年版の「働きがいのある会社」ランキングで、アジア地域におけるベストカンパニーの1社に選出 - フォレスター・リサーチ社「クロスチャネル・キャンペーン管理(エンタープライズマーケティングソフトウェアスイートモジュール), Q2 2021」「デジタル意思決定プラットフォーム, Q4 2020」「リアルタイム・インタラクション管理, Q4 2020」「顧客分析テクノロジー, Q3 2020」、ガートナー社「2020 マルチチャネルマーケティングハブ分野のマジッククアドラント」でそれぞれリーダーに選出   【職務概要】 カスタマー・サクセス・マネージャーは、SASの顧客と幅広く・中長期的な関係を構築し、SASの継続的な利用促すと同時に顧客のビジネスの成功を支援及び実現する責任を負っています。また、SAS内の様々なチームと連携し、必要なドメイン知識及びSASの知識を生かして、既存のSAS環境のより深く・広い活用を支援すると同時にクロスセル・アップセルの販売機会を創出します。そのための、活用促進、リード生成、顧客内での認知度向上関する戦略を立案し実行します。また、カスタマー・サクセスはグローバルチームと密に連携を行い、ベストプラクティスの共有、グローバルのデジタルの開発、ローカライズなども行います。   【仕事内容】 - 顧客の組織内の様々なレベルのステークホルダーとの関係性構築を行います。 - 顧客のビジネスを理解し顧客の目指す成功を定義し、SASを用いた成功のためのカスタマー・サクセスプランを定義し、顧客とともに実行します。 - 顧客との定期的なコミュニケーションを行うためのエンゲージメントプランを作成し、継続的なコミュニケーション及びサクセスプランの進捗を顧客とともに確認します。 - 様々なメトリックスを測定し、顧客の活用レベルをモニタリングし課題を特定します。 - SASのソフトウェア、サービス、トレーニングプログラムの販売機会やリファレンスの機会を特定しリードの生成を行います。 - SAS製品の利用を促進するため、デモやハンズオンを通じたセミナーなどを実施します。 - 上記の活動を通じて、SASの継続的な利用を促し、契約更新処理に対応します。   【ポジションの魅力/強み】 - グローバル全体の新たな組織の立ち上げ時期であるため、アジャイル的な組織立ち上げのプロセスが経験できます。 - カスタマー・サクセス・マネジメントのプロセスを学び・実践できます。 - セールスとは異なるアプローチによって、顧客とのエンゲージメントを高め、顧客と並走しながら顧客のビジネス課題解決に取り組むことができます。 - ドメインナレッジ、テクニカルナレッジの両方を活かし、顧客側のビジネスオーナーとの高いレベルでのコミュニケーションにチャレンジできます。 - グローバルチームの一員として、欧州・米州・アジアの様々なチームと連携しながら仕事を進めることができます。   【必須条件】 - 論理思考と提案書作成能力 - 情報系のパッケージソリューションの提案経験 - DB/Linuxの知識、Webアプリケーション開発に関する知識 - 要英語力(TOEIC700、もしくはそれに相当する英語力)   【あればプラスとなる条件】 以下のいずれかの知識、経験があると尚可 - AI、アナリティクスに関する知識 - 営業としての製品提案経験 - カスタマー・サクセス・マネージャーとしての知識・業務経験 - プログラム・マネージャーとしての知識・経験   【求める人物像】 - 貪欲に学び・改善していく人材(必須条件の経験よりも、キャッチアップ力を評価) - チームの成長に積極的に貢献する人材   【面接回数】3回    Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring. Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action. #LI-JE1 #LI-HYBRI  
Requisition ID
20049914
Job Locations JP-Tokyo
  【勤務地】 東京   【部門】 カスタマーサクセス統括部   【ポジション】 Customer Success Manager   ■ SASとは? 企業の経営課題解決を支援するアナリティクス・ソフトウェアとサービスのリーディングカンパニーです。アメリカで1976 年に創業して以来、40 年以上連続した成長を続けており、全世界で約83,000 サイトで SAS が採用されています。1985 年のオフィス設立以来、国内において 1500社以上の実績を誇り、幅広い顧客にアナリティクス・ソフトウェアとサービスをご活用いただいております。SASでは、アメリカ本社を始め数多く国で、毎年GPTW(働きがいのある会社)のサーベイで上位にランキングされています。   ■ アワード - 2021年版日本における「働きがいのある会社」ランキングにて4年連続ベストカンパニー - 2020年版の「働きがいのある会社」ランキングで、アジア地域におけるベストカンパニーの1社に選出 - フォレスター・リサーチ社「クロスチャネル・キャンペーン管理(エンタープライズマーケティングソフトウェアスイートモジュール), Q2 2021」「デジタル意思決定プラットフォーム, Q4 2020」「リアルタイム・インタラクション管理, Q4 2020」「顧客分析テクノロジー, Q3 2020」、ガートナー社「2020 マルチチャネルマーケティングハブ分野のマジッククアドラント」でそれぞれリーダーに選出   【職務概要】 カスタマー・サクセス・マネージャーは、SASの顧客と幅広く・中長期的な関係を構築し、SASの継続的な利用促すと同時に顧客のビジネスの成功を支援及び実現する責任を負っています。また、SAS内の様々なチームと連携し、必要なドメイン知識及びSASの知識を生かして、既存のSAS環境のより深く・広い活用を支援すると同時にクロスセル・アップセルの販売機会を創出します。そのための、活用促進、リード生成、顧客内での認知度向上関する戦略を立案し実行します。また、カスタマー・サクセスはグローバルチームと密に連携を行い、ベストプラクティスの共有、グローバルのデジタルの開発、ローカライズなども行います。     【仕事内容】 - 顧客の組織内の様々なレベルのステークホルダーとの関係性構築を行います。 - 顧客のビジネスを理解し顧客の目指す成功を定義し、SASを用いた成功のためのカスタマー・サクセスプランを定義し、顧客とともに実行します。 - 顧客との定期的なコミュニケーションを行うためのエンゲージメントプランを作成し、継続的なコミュニケーション及びサクセスプランの進捗を顧客とともに確認します。 - 様々なメトリックスを測定し、顧客の活用レベルをモニタリングし課題を特定します。 - SASのソフトウェア、サービス、トレーニングプログラムの販売機会やリファレンスの機会を特定しリードの生成を行います。 - SAS製品の利用を促進するため、デモやハンズオンを通じたセミナーなどを実施します。 - 上記の活動を通じて、SASの継続的な利用を促し、契約更新処理に対応します。   【ポジションの魅力/強み】 - グローバル全体の新たな組織の立ち上げ時期であるため、アジャイル的な組織立ち上げのプロセスを経験できます。 - カスタマー・サクセス・マネジメントのプロセスを学び・実践することができます。 - セールスとは異なるアプローチによって、顧客とのエンゲージメントを高め、顧客と並走しながら顧客のビジネス課題解決に取り組むことができます。 - ドメインナレッジ、テクニカルナレッジの両方を活かし、顧客側のビジネスオーナーとの高いレベルでのコミュニケーションにチャレンジできます。 - グローバルチームの一員として、欧州・米州・アジアの様々なチームと連携しながら仕事を進めることができます。   【必須条件】 - 5年以上のお客様やパートナーとの折衝経験・スキル - 5年以上の情報系のパッケージソリューション又は業務ソリューションの提案もしくはコンサルティング経験 - プロジェクトリーダー経験もしくはそれに準じるチームリード力(必ずしもプロジェクトマネージャー経験がなくても可) - 要英語力(TOEIC700、もしくはそれに相当する英語力)   【あればプラスとなる条件】 以下のいずれかの知識、経験があると尚可 - AI、アナリティクスに関する知識 - 営業としての製品提案経験 - カスタマー・サクセス・マネージャーとしての知識・業務経験 - プログラム・マネージャーとしての知識・経験   【求める人物像】 - 貪欲に学び・改善していく人材(カスタマー・サクセスとしての経験よりも、キャッチアップ力を評価) - チームの成長に積極的に貢献する人材   【面接回数】3回    Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.  Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action. #LI-JE1 #LI-HYBRID
Requisition ID
20049913
Job Locations JP-Tokyo
  【勤務地】 東京   【部門】 カスタマーサクセス統括部   【ポジション】 Sr. Associate Customer Success Manager   ■ SASとは? 企業の経営課題解決を支援するアナリティクス・ソフトウェアとサービスのリーディングカンパニーです。アメリカで1976 年に創業して以来、40 年以上連続した成長を続けており、全世界で約83,000 サイトで SAS が採用されています。1985 年のオフィス設立以来、国内において 1500社以上の実績を誇り、幅広い顧客にアナリティクス・ソフトウェアとサービスをご活用いただいております。SASでは、アメリカ本社を始め数多く国で、毎年GPTW(働きがいのある会社)のサーベイで上位にランキングされています。   ■ アワード - 2021年版日本における「働きがいのある会社」ランキングにて4年連続ベストカンパニー - 2020年版の「働きがいのある会社」ランキングで、アジア地域におけるベストカンパニーの1社に選出 - フォレスター・リサーチ社「クロスチャネル・キャンペーン管理(エンタープライズマーケティングソフトウェアスイートモジュール), Q2 2021」「デジタル意思決定プラットフォーム, Q4 2020」「リアルタイム・インタラクション管理, Q4 2020」「顧客分析テクノロジー, Q3 2020」、ガートナー社「2020 マルチチャネルマーケティングハブ分野のマジッククアドラント」でそれぞれリーダーに選出   【職務概要】 カスタマー・サクセス・マネージャーは、SASの顧客と幅広く・中長期的な関係を構築し、SASの継続的な利用促すと同時に顧客のビジネスの成功を支援及び実現する責任を負っています。また、SAS内の様々なチームと連携し、必要なドメイン知識及びSASの知識を生かして、既存のSAS環境のより深く・広い活用を支援すると同時にクロスセル・アップセルの販売機会を創出します。そのための、活用促進、リード生成、顧客内での認知度向上関する戦略を立案し実行します。また、カスタマー・サクセスはグローバルチームと密に連携を行い、ベストプラクティスの共有、グローバルのデジタルの開発、ローカライズなども行います。   【仕事内容】 - 顧客の組織内の様々なレベルのステークホルダーとの関係性構築を行います。 - 顧客のビジネスを理解し顧客の目指す成功を定義し、SASを用いた成功のためのカスタマー・サクセスプランを定義し、顧客とともに実行します。 - 顧客との定期的なコミュニケーションを行うためのエンゲージメントプランを作成し、継続的なコミュニケーション及びサクセスプランの進捗を顧客とともに確認します。 - 様々なメトリックスを測定し、顧客の活用レベルをモニタリングし課題を特定します。 - SASのソフトウェア、サービス、トレーニングプログラムの販売機会やリファレンスの機会を特定しリードの生成を行います。 - SAS製品の利用を促進するため、デモやハンズオンを通じたセミナーなどを実施します。 - 上記の活動を通じて、SASの継続的な利用を促し、契約更新処理に対応します。   【ポジションの魅力/強み】 - グローバル全体の新たな組織の立ち上げ時期であるため、アジャイル的な組織立ち上げのプロセスが経験できます。 - カスタマー・サクセス・マネジメントのプロセスを学び・実践できます。 - セールスとは異なるアプローチによって、顧客とのエンゲージメントを高め、顧客と並走しながら顧客のビジネス課題解決に取り組むことができます。 - ドメインナレッジ、テクニカルナレッジの両方を活かし、顧客側のビジネスオーナーとの高いレベルでのコミュニケーションにチャレンジできます。 - グローバルチームの一員として、欧州・米州・アジアの様々なチームと連携しながら仕事を進めることができます。   【必須条件】 - 論理思考と提案書作成能力 - 情報系のパッケージソリューションの提案経験 - DB/Linuxの知識、Webアプリケーション開発に関する知識 - 要英語力(TOEIC700、もしくはそれに相当する英語力)   【あればプラスとなる条件】 以下のいずれかの知識、経験があると尚可 - AI、アナリティクスに関する知識 - 営業としての製品提案経験 - カスタマー・サクセス・マネージャーとしての知識・業務経験 - プログラム・マネージャーとしての知識・経験   【求める人物像】 - 貪欲に学び・改善していく人材(必須条件の経験よりも、キャッチアップ力を評価) - チームの成長に積極的に貢献する人材   【面接回数】3回    Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring. Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action. #LI-JE1 #LI-HYBRI
Requisition ID
20049912
Job Locations AU-Melbourne
Summary The Customer Success Manager is responsible for establishing and building broad relationships with SAS customers to identify strategic opportunities and engages with other SAS resources to bring the necessary domain and SAS experience to assist with development of new sales initiatives as well as existing SAS implementations. Plans, coordinates and executes strategy associated with fostering adoption, generating leads and building awareness. Maybe be involved in increasing renewal revenue at each stage of the customer journey working with a cross-functional SAS team. Directly supports business operations to achieve the strategic goals of the Customer Success organization. Primary Responsibilities - Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become a trusted advisor to our customers.  - Responsible for customer communications and conflict resolution - Jointly define success with customers by understanding the business problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations. - Works with other SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content, events, email, social media and innovative campaign approaches. - Builds reports and analytics to provide key business insights used for data driven decision making. - Lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts. - Monitor Customer Success through metrics and other measurements. - Develop an understanding of SAS products and services available to help customers adopt and leverage the software to meet their goals and business needs - Discover opportunities for additional software, services, education and references and direct leads accordingly.  - Introduce new versions of software to existing customers. - Follows up with customers to track satisfaction levels and to discover additional revenue opportunities; ensure customer is referenceable and share with Reference Management - Compiles feedback from end users in the department/SAS stakeholders to identify recurrent system problems or new system needs. - Participates on cross-functional teams with the goal of ensuring consistency, accuracy, quality and globalization of customer success initiatives across major geographies. - Collaborates with marketing staff and other customer success staff to integrate and complement strategies and share best practices across multiple channels. - Stays abreast of related industry trends and technologies. Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.   Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action. #LI-JE1 #LI-HYBRID
Requisition ID
20049917
Job Locations AU-Melbourne
Summary The Customer Success Manager is responsible for establishing and building broad relationships with SAS customers to identify strategic opportunities and engages with other SAS resources to bring the necessary domain and SAS experience to assist with development of new sales initiatives as well as existing SAS implementations. Plans, coordinates and executes strategy associated with fostering adoption, generating leads and building awareness. Maybe be involved in increasing renewal revenue at each stage of the customer journey working with a cross-functional SAS team. Directly supports business operations to achieve the strategic goals of the Customer Success organization. Primary Responsibilities - Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become a trusted advisor to our customers.  - Responsible for customer communications and conflict resolution - Jointly define success with customers by understanding the business problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations. - Works with other SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content, events, email, social media and innovative campaign approaches. - Builds reports and analytics to provide key business insights used for data driven decision making. - Lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts. - Monitor Customer Success through metrics and other measurements. - Develop an understanding of SAS products and services available to help customers adopt and leverage the software to meet their goals and business needs - Discover opportunities for additional software, services, education and references and direct leads accordingly.  - Introduce new versions of software to existing customers. - Follows up with customers to track satisfaction levels and to discover additional revenue opportunities; ensure customer is referenceable and share with Reference Management - Compiles feedback from end users in the department/SAS stakeholders to identify recurrent system problems or new system needs. - Participates on cross-functional teams with the goal of ensuring consistency, accuracy, quality and globalization of customer success initiatives across major geographies. - Collaborates with marketing staff and other customer success staff to integrate and complement strategies and share best practices across multiple channels. - Stays abreast of related industry trends and technologies. Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.   Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action. #LI-JE1 #LI-HYBRID
Requisition ID
20049907
Job Locations AU-Canberra
Summary The Customer Success Manager is responsible for establishing and building broad relationships with SAS customers to identify strategic opportunities and engages with other SAS resources to bring the necessary domain and SAS experience to assist with development of new sales initiatives as well as existing SAS implementations. Plans, coordinates and executes strategy associated with fostering adoption, generating leads and building awareness. Maybe be involved in increasing renewal revenue at each stage of the customer journey working with a cross-functional SAS team. Directly supports business operations to achieve the strategic goals of the Customer Success organization. Primary Responsibilities - Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become a trusted advisor to our customers.  - Responsible for customer communications and conflict resolution - Jointly define success with customers by understanding the business problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations. - Works with other SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content, events, email, social media and innovative campaign approaches. - Builds reports and analytics to provide key business insights used for data driven decision making. - Lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts. - Monitor Customer Success through metrics and other measurements. - Develop an understanding of SAS products and services available to help customers adopt and leverage the software to meet their goals and business needs - Discover opportunities for additional software, services, education and references and direct leads accordingly.  - Introduce new versions of software to existing customers. - Follows up with customers to track satisfaction levels and to discover additional revenue opportunities; ensure customer is referenceable and share with Reference Management - Compiles feedback from end users in the department/SAS stakeholders to identify recurrent system problems or new system needs. - Participates on cross-functional teams with the goal of ensuring consistency, accuracy, quality and globalization of customer success initiatives across major geographies. - Collaborates with marketing staff and other customer success staff to integrate and complement strategies and share best practices across multiple channels. - Stays abreast of related industry trends and technologies. Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.   Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action. #LI-JE1 #LI-HYBRID
Requisition ID
20049906
Job Locations AU-Sydney
Summary The Customer Success Manager is responsible for establishing and building broad relationships with SAS customers to identify strategic opportunities and engages with other SAS resources to bring the necessary domain and SAS experience to assist with development of new sales initiatives as well as existing SAS implementations. Plans, coordinates and executes strategy associated with fostering adoption, generating leads and building awareness. Maybe be involved in increasing renewal revenue at each stage of the customer journey working with a cross-functional SAS team. Directly supports business operations to achieve the strategic goals of the Customer Success organization. Primary Responsibilities - Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become a trusted advisor to our customers.  - Responsible for customer communications and conflict resolution - Jointly define success with customers by understanding the business problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations. - Works with other SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content, events, email, social media and innovative campaign approaches. - Builds reports and analytics to provide key business insights used for data driven decision making. - Lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts. - Monitor Customer Success through metrics and other measurements. - Develop an understanding of SAS products and services available to help customers adopt and leverage the software to meet their goals and business needs - Discover opportunities for additional software, services, education and references and direct leads accordingly.  - Introduce new versions of software to existing customers. - Follows up with customers to track satisfaction levels and to discover additional revenue opportunities; ensure customer is referenceable and share with Reference Management - Compiles feedback from end users in the department/SAS stakeholders to identify recurrent system problems or new system needs. - Participates on cross-functional teams with the goal of ensuring consistency, accuracy, quality and globalization of customer success initiatives across major geographies. - Collaborates with marketing staff and other customer success staff to integrate and complement strategies and share best practices across multiple channels. - Stays abreast of related industry trends and technologies. Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.   Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action. #LI-JE1 #LI-HYBRID
Requisition ID
20049905
Job Locations UK-Glasgow
Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”    If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.    What we do   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.    What you’ll do As a Product Manager within SAS R&D Scotland, you will be responsible for defining market-driven requirements and shaping vision and direction for one of our flagship products, SAS Visual Investigator. Working in consultation with internal and external stakeholders and collaborating with R&D you will deliver products to ensure customers across a variety of sectors including policing, financial services, government and healthcare can solve real business problems.   You will: - Set, execute, and publish the product vision and roadmap. - Define and prioritize product requirements based on customer, prospect, market direction and field contribution. - Collaborate with R&D teams to drive product development based on requirements and the product lifecycle. - Support product launches as primary content provider and ensure knowledge transfer of product functionality to marketing and sales. - Deliver product vision, roadmap, and software demonstrations to internal and external stakeholders including customers, press, analysts, at events, etc. - Be a product champion by analysing external market trends, competition and opportunities.   What we’re looking for - Experience in a Product Management role, ideally within a software development organisation. - Experience collaborating with R&D teams and an understanding of the software development lifecycle, including agile development. - Knowledge of counter-fraud and financial crime compliance or law enforcement sectors. - Proven ability to work in a collaborative environment with local and global teams. - Excellent written and verbal communication skills, with the ability to engage in technical discussions with R&D colleagues, customers, partners, and industry analysts. - Knowledge and experience with cloud computing models (SaaS, PaaS) and cloud-native development methodologies. - Ability to innovate and define creative solutions with compelling user experiences that exceed customer expectation. - You’re curious, passionate, authentic and accountable. These are our valuesand influence everything we do.   Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring. - SAS support hybrid working. Our model offers a flexible working approach that works for the team, and works for you.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring. - SAS has been named one of the UK’s best places to work by Great Place to Work® UK for the last six years. - No matter what stage you're at in your career, you can have a significant impact on SAS and our customers. - People development is central to SAS - not only do we work with the best people, we develop the best people. Everyone is an essential part of this culture. We make time for training in new skills and provide the resources that make it happen. - SAS R&D Scotland work in a variety of domains across the SAS software portfolio - there is plenty of opportunity to cross-skill, learn, and always work on new things.   Additional Information:   All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action.
Requisition ID
20049941