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Job Locations BR-São Paulo
Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”   If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.   What we do  We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.   What you’ll do As a LATAM Sr Account Executive you will have the exciting opportunity to drive revenue growth in the region by leading a virtual team of technical, partner and consulting resources focused on helping customers extract business value from our Cloud offers.   You will: - Develop a sales plan that is based on regional planning and pipeline focusing mainly on the Cloud offers. - Foster growth & track the sales pipeline by engaging with account teams, new and existing customers, net new prospects and key partners. - Maintain an accurate overlaying forecast of business opportunities and bookings in your assigned geography. - Understand and navigate customer procurement preferences, embrace the online marketplaces chaperone customers to long-term commitments, identify, escalate and resolve potential roadblocks. - Prepare and give regular business reviews to the management team highlighting attainment progress and challenges to closing business - Increase awareness of SAS solutions in the marketplace through regional cadence with partner teams, local and national resellers, distributors, existing and net new accounts and technology consultants. - Help develop relationships with new born-in-the-cloud partners who are critical to revenue growth as well as support relationship expansion with top existing partners. - Ensure an active presence at relevant industry Trade Shows and Check Point organized events - Grow to be a thought leader, trusted advisor, and spokesperson for Cloud Security. - Develop and manage strong and effective working relationships with key decision makers, influencers, engineers and business development contacts at targeted companies. - Gain preference for SAS among top integrators, using program managers, capture leads, centers of excellence, and matrixed analytic groups. - Act as an experienced business leader, identify and communicate areas for improved sales practices and processes.   What we’re looking for - A knowledgeable professional with five years of minimum experience in sales, business development or business partner management. - A track of building Cloud sales strategies with business partner relationships, development of technical functions within the technology industry and knowledge of the Latam region. - Strong written, verbal, and interpersonal communication skills. - Public speaking experience. - Bachelor's degree preferably in Business, Marketing, Computer Science, Engineering, MIS or other relevant discipline.   The nice to haves - Relationship within cloud business partners in LATAM would be a great differentiator.   Other knowledge, skills, and abilities - Need little instruction/supervision on day-to-day work to develop and deliver what is expected by the company. - Will have to work on problems solving of diverse scope where analysis of data requires evaluation of identifiable factors. - Demonstrates good judgment in selecting methods and techniques for obtaining solutions   Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference. - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.   Additional Information: Equivalent combination of education, training and experience may be considered in place of the above qualifications. The level of this position will be determined based on the applicant's education, skills and experience. Resumes may be considered in the order they are received.    SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.   All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action
Requisition ID
2022-29872
Job Locations JP-Tokyo
  【勤務地】  東京   【部門】  営業統括本部   【ポジション】 Account Executive   ■SASとは? 企業の経営課題解決を支援するアナリティクス・ソフトウェアとサービスのリーディングカンパニーです。アメリカで1976 年に創業して以来、40 年以上連続した成長を続けており、全世界で約83,000 サイトで SAS が採用されています。1985 年のオフィス設立以来、国内において 1500社以上の実績を誇り、幅広い顧客にアナリティクス・ソフトウェアとサービスをご活用いただいております。SASでは、アメリカ本社を始め数多く国で、毎年GPTW(働きがいのある会社)のサーベイで上位にランキングされています。   ■アワード - 2020年版の「働きがいのある会社」ランキングで、アジア地域におけるベストカンパニーの1社に選出 - 2020年版 日本における「働きがいのある会社」ランキングにて3年連続ベストカンパニー   【仕事内容】 - 顧客のビジネスゴールもしくは課題を理解(掘り下げ)、プリセールス・コンサル部門と協同で提案内容を策定する。 - 担当の企業(主に大手企業)でビジネスを創出する際、アライアンスパートナーとのやり取りも必須になり、お互いの狙いが異なるケースが多いため、その狙いを調整して、顧客企業に対して、どのようにビジネス価値を提供していくかの調整力も必要となる。 - 主にデータを活用したリスク管理、不正・犯罪対策、マーケティングソリューション、それに関連する分析プラットフォーム、クラウドサービスの提案を行う。 - 数字のフォーキャスト経験がある。   【必須条件】 - 金融業界での営業経験者 - 大手企業におけるAccount Management経験 (連携する社内外関係者との協力を効果的に推進できるなど) - ソフトウェアおよびソリューションのダイレクトセールスの経験 - 顧客の業務課題へのヒアリングスキル/メッセージ力のあるプレゼンテーションスキル/コミュニケーションスキルを有していること    【あればプラスとなる条件】 - メガバンク向けの営業経験者 - 情報系でのシステム提案の経験 - AI、アナリティクスに関する知識 - 英語力(TOEIC800以上)   Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.   Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action. #LI-JE1 #LI-HYBRID
Requisition ID
20047808
Job Locations ZA-Cape Town
  Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”    If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.    What we do   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.    What you’ll do We’re looking for a Territory Account Executive who will be responsible for all customers located in the Western Cape and their sales of SAS software products, solutions and services in a high volume, multi-tasking environment to prospective and current accounts.   You will: - Sell software, solutions and services to current and prospective customers; works with other sales/pre-sales/domain/personnel to position and leverage sales opportunities to acquire, grow and retain customers within assigned territory. - Fulfills wide range of requests for information from prospective customers. Qualifies level of opportunity and resources required. - Prospects within a territory or account to uncover business needs. - Implements aspects of territory and account management and development; identifies accounts with high "close" potential, qualifies, advances opportunity through milestone steps of sales cycle and forecast time frames to close business within Orion. - Works closely with pre-sales resources and executives to facilitate timely response to highly qualified, high revenue potential opportunities. - Prepares standard quotations and proposal information as needed; works with other departments to create and finalize contracts and set time schedules for delivery services. - Follows up with customers to track satisfaction levels and to discover additional revenue opportunities. - Develops a basic understanding of company pricing, licensing procedures and approvals matrix. - Fully utilizes account planning process and tools (Account Plans and Opportunity Plans within BASE). - Performs other duties, as assigned.   What we’re looking for   - Knowledge of advanced strategic sales techniques; knowledge of hardware and/or software acquisition cycles and buying influences. - Advanced knowledge of Banking, Telco, Retail industry software and hardware terminology and concepts; knowledge of SAS solutions and services preferred. - Excellent written and verbal communication skills, strategic selling skills, skills in analyzing and evaluating territory dynamics to develop and implement a sales plan. - Ability to initiate and lead projects; ability to work effectively in a team environment; ability to relate technical and business concepts to SAS applications and user needs; ability to work independently and as part of a team; ability to travel on a frequent basis. - Excellent English speaking - You’re curious, passionate, authentic and accountable. These are our valuesand influence everything we do.     Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.   Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action.
Requisition ID
2022-29771
Job Locations CN-Beijing | CN-Shanghai
Are you an emerging technologist passionate about solving complex business problems? Are you keen to use analytics to make the world a better and safer place? Would you like to be paid to get trained on award-winning SAS AML solutions and more? If so, this is the opportunity for you!   The SAS Consulting AML Academy is a 12-week regional enablement program in EMEAP where participants will learn various SAS technologies and solutions with a focus on SAS AML solutions. You will receive training on banking domain, prevalent transaction types, AML (anti-money laundering)/ CDD (customer due diligence)/ Sanctions domain and regulatory requirements as well as learn project implementation and methodology, and business practices – ensuring you are well-equipped with the necessary skills to succeed. The training will take place virtually or in-country at SAS office.   Upon graduation from the AML Academy, you will begin a role as an Associate Technical Consultant where you will provide consulting and implementation services to customer projects, utilizing the skills acquired during training. This is what you will do:   Associate Technical Consultant – AML Academy   - Implement SAS Anti-Money Laundering and other related SAS Fraud Management projects. - Provide timely, professional and reliable delivery on assigned projects as a technical consultant in the application of specific SAS methodologies and technologies. - Understand, utilize and communicate best practice methodologies and industry standards internally and externally. - Assist with creation of test plans and participates in creating the test cases documentations. Support the customer during SIT, UAT, and Production implementations. - May conduct customer sessions for requirements gathering, data discovery, analysis, reporting and presentation. - Participate in knowledge transfer sessions internally and/or with customers. - Participate in product and solution training to acquire and maintain a detailed level of product knowledge of core components of SAS offerings. - Support the wider consulting team on specific assignments.   What we’re looking for:   - Bachelor’s degree in Statistics, Mathematics, Computer Science, Information Technology, Management Information Systems, or related field. - Programming skills in using SAS/SQL/R/Python or any other programming language with interest in expanding technology skills and knowledge is essential. - 1+ years of relevant experience in SAS software product highly preferable. - Knowledge on AML and understanding on financial services business will be an asset. - Understanding of software project lifecycle is an advantage. - Ability to work independently as well as effectively in diverse, virtual, and cross-functional teams. - Excellent problem-solving skills, ability to think out-of-the-box and work with minimal supervision. - Strong written and verbal English language communication skills in addition to fluency in local language of the market of application. - Ability to travel up to 30-40% or as business needs dictate. - You are a self-starter, eager to learn and to take on responsibilities   Program Start Date: Oct 2022 *To qualify, applicants must be legally authorized to work in the country of application and should not require sponsorship for employment visa status.    Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference. - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring. - Check out our #Data4Good efforts to see how we’re using our analytics capabilities to solve humanitarian issues around poverty, health, human rights, education and the environment.     Find out more more about our thought leadership in Fraud Intelligence domain and the SAS company via Wechat: SASCHINA       #LI-PTAP
Requisition ID
2022-29743
Job Locations ZA-Johannesburg
Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”    If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.    What we do   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.    What you’ll do We’re looking for Sr. Account Executives who have rich technical sales experience in all industries(Banking, Telecommunication, Retail..etc.) You will be responsible for sales of SAS software products, solutions and services in a high volume, multi-tasking environment to prospective and current accounts.   You will: - Sell software, solutions and services to current and prospective customers; works with other sales/pre-sales/domain/personnel to position and leverage sales opportunities to acquire, grow and retain customers within assigned territory. - Fulfills wide range of requests for information from prospective customers. Qualifies level of opportunity and resources required. - Prospects within a territory or account to uncover business needs. - Implements aspects of territory and account management and development; identifies accounts with high "close" potential, qualifies, advances opportunity through milestone steps of sales cycle and forecast time frames to close business within Orion. - Works closely with pre-sales resources and executives to facilitate timely response to highly qualified, high revenue potential opportunities. - Prepares standard quotations and proposal information as needed; works with other departments to create and finalize contracts and set time schedules for delivery services. - Follows up with customers to track satisfaction levels and to discover additional revenue opportunities. - Develops a basic understanding of company pricing, licensing procedures and approvals matrix. - Fully utilizes account planning process and tools (Account Plans and Opportunity Plans within BASE). - Performs other duties, as assigned.   What we’re looking for   - Knowledge of advanced strategic sales techniques; knowledge of hardware and/or software acquisition cycles and buying influences. - Advanced knowledge of Banking, Telco, Retail industry software and hardware terminology and concepts; knowledge of SAS solutions and services preferred. - Excellent written and verbal communication skills, strategic selling skills, skills in analyzing and evaluating territory dynamics to develop and implement a sales plan. - Ability to initiate and lead projects; ability to work effectively in a team environment; ability to relate technical and business concepts to SAS applications and user needs; ability to work independently and as part of a team; ability to travel on a frequent basis. - Excellent English speaking - You’re curious, passionate, authentic and accountable. These are our valuesand influence everything we do.     Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.   Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action.
Requisition ID
2022-29741
Job Locations TW-Taipei
Are you an emerging technologist passionate about solving complex business problems? Are you keen to use analytics to make the world a better and safer place? Would you like to be paid to get trained on award-winningSAS AML solutions and more? If so, this is the opportunity for you!   The SAS Consulting AML Academy is a 12-week regional enablement program in EMEAP where participants will learn various SAS technologies and solutions with a focus on SAS AML solutions. You will receive training on banking domain, prevalent transaction types, AML (anti-money laundering)/ CDD (customer due diligence)/ Sanctions domain and regulatory requirements as well as learn project implementation and methodology, and business practices – ensuring you are well-equipped with the necessary skills to succeed. The training will take place virtually or in-country at SAS office.   Upon graduation from the AML Academy, you will begin a role as an Associate Technical Consultant where you will provide consulting and implementation services to customer projects, utilizing the skills acquired during training.                                                                                                This is what you will do: - Implement SAS Anti-Money Laundering and other related SAS Fraud Management projects. - Provide timely, professional and reliable delivery on assigned projects as a technical consultant in the application of specific SAS methodologies and technologies. - Understand, utilize and communicate best practice methodologies and industry standards internally and externally. - Assist with creation of test plans and participates in creating the test cases documentations. Support the customer during SIT, UAT, and Production implementations. - May conduct customer sessions for requirements gathering, data discovery, analysis, reporting and presentation. - Participate in knowledge transfer sessions internally and/or with customers. - Participate in product and solution training to acquire and maintain a detailed level of product knowledge of core components of SAS offerings. - Support the wider consulting team on specific assignments.   What we’re looking for: - Bachelor’s degree in Statistics, Mathematics, Computer Science, Information Technology, Management Information Systems, or related field. - Programming skills in using SAS/SQL/R/Python or any other programming language with interest in expanding technology skills and knowledge is essential. - 1+ years of relevant experience in SAS software product highly preferable. - Knowledge on AML and understanding on financial services business will be an asset. - Understanding of software project lifecycle is an advantage. - Ability to work independently as well as effectively in diverse, virtual, and cross-functional teams. - Excellent problem-solving skills, ability to think out-of-the-box and work with minimal supervision. - Strong written and verbal English language communication skills in addition to fluency in local language of the market of application. - Ability to travel up to 30-40% or as business needs dictate. - You are a self-starter, eager to learn and to take on responsibilities   Program Start Date: Oct 2022 *To qualify, applicants must be legally authorized to work in the country of application and should not require sponsorship for employment visa status.    Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference. - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring. - Check out our #Data4Good efforts to see how we’re using our analytics capabilities to solve humanitarian issues around poverty, health, human rights, education and the environment.         #LI-IL1
Requisition ID
2022-29740
Job Locations CN-Hong Kong
Are you an emerging technologist passionate about solving complex business problems? Are you keen to use analytics to make the world a better and safer place? Would you like to be paid to get trained on award-winning SAS AML solutions and more? If so, this is the opportunity for you!   The SAS Consulting AML Academy is a 12-week regional enablement program in EMEAP where participants will learn various SAS technologies and solutions with a focus on SAS AML solutions. You will receive training on banking domain, prevalent transaction types, AML (anti-money laundering)/ CDD (customer due diligence)/ Sanctions domain and regulatory requirements as well as learn project implementation and methodology, and business practices – ensuring you are well-equipped with the necessary skills to succeed. The training will take place virtually or in-country at SAS office.   Upon graduation from the AML Academy, you will begin a role as an Associate Technical Consultant where you will provide consulting and implementation services to customer projects, utilizing the skills acquired during training.   This is what you will do: - Implement SAS Anti-Money Laundering and other related SAS Fraud Management projects. - Provide timely, professional and reliable delivery on assigned projects as a technical consultant in the application of specific SAS methodologies and technologies. - Understand, utilize and communicate best practice methodologies and industry standards internally and externally. - Assist with creation of test plans and participates in creating the test cases documentations. Support the customer during SIT, UAT, and Production implementations. - May conduct customer sessions for requirements gathering, data discovery, analysis, reporting and presentation. - Participate in knowledge transfer sessions internally and/or with customers. - Participate in product and solution training to acquire and maintain a detailed level of product knowledge of core components of SAS offerings. - Support the wider consulting team on specific assignments.   What we’re looking for: - Bachelor’s degree in Statistics, Mathematics, Computer Science, Information Technology, Management Information Systems, or related field. - Programming skills in using SAS/SQL/R/Python or any other programming language with interest in expanding technology skills and knowledge is essential. - 1+ years of relevant experience in SAS software product highly preferable. - Knowledge on AML and understanding on financial services business will be an asset. - Understanding of software project lifecycle is an advantage. - Ability to work independently as well as effectively in diverse, virtual, and cross-functional teams. - Excellent problem-solving skills, ability to think out-of-the-box and work with minimal supervision. - Strong written and verbal English language communication skills in addition to fluency in local language of the market of application. - Ability to travel up to 30-40% or as business needs dictate. - You are a self-starter, eager to learn and to take on responsibilities   Program Start Date: Oct 2022 *To qualify, applicants must be legally authorized to work in the country of application and should not require sponsorship for employment visa status.    Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference. - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring. - Check out our #Data4Good efforts to see how we’re using our analytics capabilities to solve humanitarian issues around poverty, health, human rights, education and the environment.       #LI-IL1
Requisition ID
2022-29739
Job Locations IN-Pune
As a member of the R&D Usability team, design, prototype and document user interfaces (UIs) for SAS solutions from the Retail Line of Business domain.   Primary responsibilities would include the following: - Works in cross functional team’s set-up to translate functional requirements into system design. - Performs research focused on understanding work practice and user behaviour as individuals and as part of a work group. - Focuses on user persona (Retail Planner and I/O Analyst) of the Retail domain to find out their business goals and needs and the processes they follow. - Performs research focused on understanding of the user behaviours and Planner persona needs, as individuals and as part of a work group. - Works with Product Management and development team members to put functional requirements into contextual mock-ups, via use cases. Works in cross functional teams to translate functional requirements into system design. Design, develop, and document detailed storyboards, mock-ups and/or prototypes to effectively communicate designs. Produce detailed UI design specifications.  - Ensure usable, accessible, branded and visually appealing UIs. Maintain user experience consistency within a multi-application suite of Retail LOB domain. Create and enhance usability standards. Evaluate new technologies. - Run design reviews, usage walkthroughs, and usability tests with key stakeholders of the domain and representative user person to validate designs and iterate designs as needed. Prepares feasibility studies and designs tests to determine operating characteristics of software as required. - Influences the product development team to support User Cantered Design (UCD).  Demonstrates awareness upon the domain knowledge of user persona to the stake holders. - Communication and presentation skills necessary to present, explain, negotiate, and monitor design solutions.   Technology   Revenue Optimization’ and ‘Size Optimization’ solutions which is a part of the Retail suite of solutions is to be enhanced, re-envision for various business and market needs. The redesign involves SAS Viya and Nova framework, on HTML5.   Requirement   Expertise in User Centric Design methodologies including: - User interface design for web, mobile and desktop applications - User research - User analysis - Experience goal analysis - Conceptual modelling - User persons development - Scenario development - Task flow design - Interaction Design - Cognitive walkthroughs and heuristic evaluations - Usability testing Mandatory Technical Skills - Screen design and mock-up development skills using image processing/prototyping tools like Figma, Sketch, Photoshop, Illustrator, Adobe XD - Development of functional prototypes using technologies/languages like HTML5/CSS. - Application of UI guidelines for relevant development platforms like Windows, iOS, React, Android. - Exposure to any programming paradigm such as JavaScript, UIs would be an additional benefit Domain Skills - User Cantered Design Methodology - Human Computer Interaction (HCI) - Design Thinking - Usability, User Experience Design - Micro-interactions and customer delight Additional skills - Knowledge of Agile software development processes. - Knowledge of DevOps processes. - Knowledge of evolving user experience trends - Familiarity with multiple operating systems. - Knowledge of cutting-edge technologies Total Years of Relevant experience - Minimum years of experience: 2 to 3 years - Maximum years of experience: 6 years. Education Preference - Bachelor's or master’s degree in UX Design, Product Design, Computer Science, Human-Computer Interaction, Computer Graphics, Cognitive Psychology, or related design field.
Requisition ID
20050054
Job Locations IN-Pune
What we do We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries and changing the way we live. The Risk Solutions team is focused on the creation of risk and finance related applications across the Banking and Insurance sectors. As a valued member of this dynamic team you will be on the crossroads between: - the creation and ongoing support of the regulatory contents for various Risk Solutions, - supporting SAS customers in several countries to ensure that they can make best use of our risk products, - supporting SAS field teams in achieving customer success by providing techno-functional expertise in Risk Management and Finance. What you’ll do: As the Senior Product Manager responsible for SAS' Risk Modeling and Decisioning initiative, you will gather market-driven requirements by consulting with customers, prospects, analysts, industry influencers and other external resources in order to set future product direction and manage product lifecycles. You will define SAS' vision for this space and play a key role in executing to that vision. You will collaborate with customers, pre-sales and post-sales organizations, as well as research and development, to achieve success for SAS solutions in the market. You will: - Provide domain expertise on Risk Modeling and Decisioning internally and externally - Create Product Vision & Roadmap(s); - Work closely with Research & Development to prioritize new product features based on market requirements, available resources, and product release cycle timelines. - Manage development partner and early adopter relationships - Manage the creation of Market Requirements documents (MRD) for existing and new products - Reduce broad concepts and complex business strategies into structured product management plans, and develop and document the appropriate requirements for product enhancement - Engage customers/prospects for market requirements and prioritization - Engage SAS field resources to understand global and regional trends - Develop product positioning and messaging that differentiates SAS products in the market - Communicate the value proposition of the products to the sales team and help develop the sales tools that support the selling process of your products - Liaise on a continuous basis with Research & Development teams to ensure product is being developed as designed, and is of the highest quality - Contribute business and domain expertise for pricing, positioning and sales collateral strategies - Support product launch and rollout initiatives - Support customer, prospect and industry analyst engagements - Actively support strategic sales opportunities - Keep current on relevant industry trends and standards as well as any regulatory changes impacting credit scoring, model governance/validation, risk, and compliance programs, strategies, or themes - Make recommendations, including new market opportunities, product retirements or buy/build/partner activities; - Support SAS presence at trade shows, conferences, and other industry events, conduct training seminars. - Actively support strategic sales opportunities - Keep current on relevant industry trends and standards as well as any regulatory changes impacting credit scoring, model governance/validation, risk, and compliance programs, strategies, or themes - Make recommendations, including new market opportunities, product retirements or buy/build/partner activities; - Support SAS presence at trade shows, conferences, and other industry events, conduct training seminars. Mandatory Requirements Financial Risk - Deep understanding of the various types of financial risk models, and Risk model lifecycle - Knowledge of data mining, predictive modeling and forecasting methodologies. - Product Management - Ability to apply customer and business needs to product management plans. - Ability to think strategically and articulate/translate product features and customer values into user and buyer personas - Ability to prioritize feature requirements in a pragmatic fashion - Knowledge of software development projects and the software development life cycle - Ability to translate product capabilities to marketing collateral and positioning documents Technical Experience with one or more analytics products within SAS or another enterprise analytics software provider Soft Skills - Being curious, passionate, authentic and accountable. These are ourvaluesand influence everything we do. - Ability to communicate complex methods to non-technical audience - Superior analytical problem-solving skills - Ability to manage multiple initiatives simultaneously - Ability to work independently Nice To Have - Certification in Product Management discipline - Knowledge of strategy development for originations, credit limit management and collections - Knowledge of banking regulations such as BCBS 239, CCAR, Basel II, IFRS9, ECOA, Dodd-Frank - Knowledge of competitive solution offerings in the marketplace for credit scoring - Experience managing/interacting with customers at technical, management, and executive levels - Knowledge of credit strategy/decision management software Total Years of Relevant experience - At least 10 years of professional experience working with a financial institution or software vendor or a consulting organization - At least 5 years of hands-on modeling experience - At least exposure to Software Product Management discipline and working with software development teams Education Preference - Bachelors or Masters’ degree in statistics, applied mathematics, computer science
Requisition ID
20050032
Job Locations IN-Pune
Compute Services – Performance Engineering Software Performance Engineer   Experience: 3 to 12 years   Work Description: As a Performance Engineer in the Compute Services - Performance Engineering team, person will have an opportunity to collaborate with performance engineers, developers and stake holders in Pune and Cary to plan, execute and publish performance results for existing as well as new products. The person will work with cutting edge technologies and tools using industry standard performance tools, methodologies and processes to performance test different products and solutions on customer-centric scenarios.  Responsibilities: - Performance test planning, scripting and execution using different industry standard tools. - Perform load tests, daily regressions, performance tests to validate system and solution performance and stability across UI, API & Component level. - Automation of daily test runs using scripting. - Analyzing performance test results, observe and identify bottlenecks using APM tools as well as System level utilities. - Provide technical assistance to improve system performance, capacity, reliability, and scalability. - Perform root cause analysis of performance issues and suggest corrective actions. - Oversee system performance lifecycle and identify key metrics for performance improvement - Evaluate system performance and recommend improvements. - Generate periodic performance reports for product stake holders.   Technical Skills - System administration experience on Unix and Windows (Redhat Linux and to a lesser extent, Windows Server 2008 through 2012R2 - Strong experience in performance testing large scale web-based distributed applications & working on a SaaS, PaaS, or Cloud Infrastructure product/solution. - Scripting/Programming including VuGen and one or more of the following - SQL, SAS, KORN, BASH, PowerShell, C, etc. - Solid experience in performance testing tools like - Microfocus Load Runnerwith multiple protocols (Web HTTP or TruClient), JMeter and/or Ranorex. - Strong working knowledge on APM tool like AppDynamics, Dynatrace, Datadog, etc. and other tools such as Grafana, Kibana, etc. - Familiarity with profiling tools in general and comfortable experimenting with open-source tools. - Understanding of Containers and Cloud computing concepts – Kubernetes, cloud providers like AWS, Google, Azure, etc.   Domain Skills: - Excellent communication skills both verbal and email - Clear and concise English penmanship for creating scorecards, drafting and reviewing papers - Planning, multi-tasking in addition to strong communication, collaboration, and interpersonal skills. - Passion for making a difference, motivated and self-starter - Superior problem-solving skills as an individual and team - Passion and track history of keeping current on state-of-the-art technologies, standards and database/analytics industry - Ability to work with minimum supervision and with a team.  
Requisition ID
20050035
Job Locations DE-Heidelberg
Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”    If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experience or answering critical questions. Curiosity is our code, and the opportunities here are endless.    What we do   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.    What you’ll do We’re looking for a Technical Support Engineer to provide technical support for enterprise-class SAS business software applications and/or solutions by applying specialized domain knowledge of software usage, features, functions, and interactions among applications and/or solution components.  Do you jump at the chance to thoroughly investigate technical issues and not give up until the challenges are resolved? Then SAS is the right fit for you. You’ll work with experienced mentors and stay on the cutting edge of technology to resolve customer issues.      You will: - Provide technical support for customers who are using or troubleshooting enterprise-class multi-tier software applications and/or solutions, thru an improved problem-solving methodology and by replicating customer environments in order to reproduce and debug problems. - Proactively communicate carefully and effectively with customers and experts across SAS during the problem resolution process. Accurately document and specify information in the tracking system during the entire track life cycle. - Manage internal and external expectations and project pressures at all levels of technical and business management including coordinating/managing problem escalation activities and communications. - Engage with management and other SAS resources while owning escalated situations and driving them to resolution. - Build knowledge of SAS and specialized technical and business domain knowledge. Apply expertise to interpret documentation, to suggest appropriate software features, SAS procedures, products, and/or solutions, and to troubleshoot, diagnose and resolve complex business domain and/or technical problems and business critical issues that involve multiple areas of the SAS system. - Suggest, manage, and implement special projects to assist Technical Support, users, or other teams. - Might undertake initiatives by using appropriate tools and techniques to benefit the business.   What we’re looking for - 2-3 years of Technical Support experience - Solid knowledge of Windows and Linux - Fluent speaker in German and English - Excellent skills in verbal and written communication - Very good technical understanding - You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.    The nice to have - Experience with AWS/AZURE/Cloud infrastructure - Deployment using Kubernetes and Azure - SAS Knowledge  Other knowledge, skills, and abilities - A self-starter with a can-do attitude - Interest in learning new technologies - Excellent written and verbal communication skills - Ability to work with people of varied technical/analytical backgrounds and cultures - Ability to handle deadlines in a multitasking environment - Ability to set and manage expectations internally and externally at all levels of technical and business management - Ability to resolve user questions through a combination of independent study, investigative programming, and collaborative efforts with colleagues in and outside of own team - Excellent analytical and diagnostic skills Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring. - You will be a member of a highly motivated multinational team with a great opportunity of interaction and socialization. - A competitive benefit package, training packages, mentorships and development plan. - Our offices in Heidelberg are in a great location with beer garden and restaurant for our employees.   Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further LI-MS2 LI-HYBRID
Requisition ID
20049908
Job Locations ES-Madrid
Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”    If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.    What we do   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo, and changing the way we live.    What you’ll do We’re looking for an Account Executive Banking who is passionate about building authentic relationships with SAS customers, wants to help solve their problems and is ready to drive sales of SAS software products, solutions, and services. You will be responsible for BBVA.   You will - Sell software, solutions and services to current and prospective customers; work with other sales/pre-sales/domain/personnel to position and leverage sales opportunities to acquire, grow and retain customers within your sector. - Fulfil wide range of requests for information from prospective customers. Qualify level of opportunity and resources required. - Prospect within your assigned accounts to uncover business needs. - Implement aspects of territory and account management and development; qualify and advance opportunity through milestone steps of sales cycle and forecast time frames to close business. - Work closely with pre-sales resources and executives to facilitate timely response to highly qualified, high revenue potential opportunities. - Prepare standard quotations and proposal information as needed; work with other departments to create and finalize contracts and set time schedules for delivery services. - Follow up with customers to track satisfaction levels and to discover additional revenue opportunities. - Develop a basic understanding of company pricing, licensing procedures and approvals matrix. - Fully utilize account planning process and tools (Account Plans and Opportunity Plans). - Perform other duties, as assigned.   What we’re looking for - Knowledge of advanced strategic sales techniques; knowledge of software acquisition cycles and buying influences. - Experience in driving complex sales in the banking industry and working experience with BBVA are a must. - Excellent written and verbal communication skills, strategic selling skills, skills in analysing and evaluating territory dynamics to develop and implement a sales plan. - Ability to initiate and lead projects; ability to work effectively in a team environment; ability to relate technical and business concepts to SAS applications and user needs; ability to work independently and as part of a team; ability to travel on a frequent basis. - Fluent in English and Spanish.  - Knowledge of analytics solutions and/or Cloud and services preferred, but it is not essential.  - Ability to travel as business dictates (following Covid-19 protocols and guidance). - You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.    Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring   Additional Information SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by law.   All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action.
Requisition ID
20050018
Job Locations BE-Tervuren | NL | DE
Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”    If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.    What we do     We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.    What you’ll do   We are looking for a new member to our team to work as an Advisor / Presales for our largest Life Sciences customers in South West Europe. You will establish and build broad relationships with key stakeholders, become the trusted advisor for the client, drive strategic initiatives and bring the necessary domain and SAS expertise to sales opportunities as well as existing SAS implementations.   You will - Become the Industry Advisor for your clients, providing guidance how Life Sciences customers can create business value and support their strategy though the usage of AI, Analytics and Technology. - Act as the primary technical contact between the client and SAS, translating client business needs to value-generating solutions based on SAS products and services - Lead teams with multiple resources in diverse advisory and sales activities, aiming to ensure the highest customer satisfaction and thus maximizing SAS long term revenue. - Ensure that the client maximizes the value of their SAS investment and adoption, ultimately resulting in the preservation, evolution and growth of our footprint in the client’s business. - Communicate and present SAS capabilities and solutions to clients, including roadmaps and strategic direction - Drive, build and further develop strategic partnerships with Industry partners - Serve as the primary technical contact for Account Executive, coordinating plans and activities with Solution Advisors, Engagement Manager and supporting services - Partner with sales team to develop and manage overall Account Plan for strategic development of a client as well as Opportunity Plans for specific sales cases - Illustrate the value of analytics through presentations, discussions, demos and PoC’s - Maintain up-to-date knowledge of competitive marketplace as well as key competitors at client What we’re looking for - Background and experience in analysing clinical and health data collected during clinical research and development, observational research or post-marketing studies. - Experience or interest in being part of a sales team. - Interest in technology and willingness to learn how a combination of open source and proprietary technologies can help generate insights faster for business users. - Experience in research with miscellaneous types of data such as real world and observational data from patient registries, claims or EMR data. - Keen interest in digital transformation projects and experience in cloud-enabled data science environments for the analysis of data. - Strong verbal, written, and interpersonal communication skills in English and Dutch/French/German. - Experience and passion to AI technology and its strengths, hurdles and challenges and interest in wanting to help Life Sciences organizations use analytics and AI for doing inclusive, compliant, diverse, and ethical therapy development. - Business acumen and experience in developing and maintaining relationships with partners, key consultancies, and system integrators to establish focused and effective strategic teaming arrangements. Why SAS   We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.    Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.   Additional Information: SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law.   The level of this position will be determined based on the applicant's education, skills and experience. We know that the confidence gap can get in the way of excellent candidates, so please don’t hesitate to apply even if you don’t think you have the necessary experience – we’d love to hear from you.   Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.   All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action.
Requisition ID
20050008
Job Locations MX-Mexico City
Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”    If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.    What we do   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.    What you’ll do We're looking for a Customer Engagement Specialist to engage in daily global business-to-business communication to prospective and current customers and partners of the company. Using technical skills and knowledge of products and services, these professionals enhance the customer experience by resolving questions and issues, provide information and guidance, and when needed, connect customers to domain experts across SAS. Serve as “front door” to SAS across inbound channels, including live chat, social media, phones, web contact forms, e-mail. Engage in the execution of strategic sales and marketing activities involving prospective and / or current customers with a focus on prospect pipeline development and customer experience management in support of new business acquisitions.   You will: - Engage with customers and prospects via multiple channels, including phones, live chat, email, and social media. - Explore and fulfill customer needs by identifying and creating sales-ready leads that are escalated to the sales teams - Document and track customer interactions in the company's CRM system. - Provide quick response by either resolving inquiries or referring the customer to the best resources - Social Media Monitoring to include a variety of owned and engaged channels and pages such as Twitter, Facebook, LinkedIn, and YouTube - Provide feedback and recommendations on how to build, strengthen and improve customer experience - Collaborate with Americas Customer Engagement Center, LATAM Sales, and Marketing Teams to add value to the role, identifying improvements and sharing best practices for the territory.   What we’re looking for: - You’re curious, passionate, authentic and accountable. These are our values and influence everything we do. - Bachelor’s degree, preferably in Business, Marketing, MIS, or other relevant experience in a similar role - Written and verbal fluency in Spanish and English is required to support Latin America. Fluency in Portuguese would be beneficial. - Proficient with standard corporate productivity tools (Microsoft Office) - Experience in a Customer-Centric environment, preferably in the areas of Customer Service, Sales, Loyalty, or Engagement role essential - Flexibility to work a varying shift schedule due to operational hours between 8 am and 7pm   Other knowledge, skills, and abilities - Passionate, about customer experiences, with proven skills in best practices, canned responses, positive first responses or procedural flows an added advantage - Ability to identify opportunities through exploration of customer needs - Problem solver, quick thinking with the ability to understand a breadth of knowledge and use this to link to resources and research that can provide resolution to customer queries - Proven Technical abilities in using a variety of CRM platforms and systems - Demonstrated ability to work independently and as part of a team - Preferred experience of working in the technology sector with an emphasis on Software as a Service Applications and Cloud Service Providers. - Knowledge of SAS products and services preferred but not essential   Why SAS We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.   Additional Information: Equivalent combination of education, training and experience may be considered in place of the above qualifications. The level of this position will be determined based on the applicant's education, skills and experience. Resumes may be considered in the order they are received.    SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.   All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action   #LI-remote
Requisition ID
20049865
Job Locations NZ-Wellington
Summary The Customer Success Manager is responsible for establishing and building broad relationships with SAS customers to identify strategic opportunities and engages with other SAS resources to bring the necessary domain and SAS experience to assist with development of new sales initiatives as well as existing SAS implementations. Plans, coordinates and executes strategy associated with fostering adoption, generating leads and building awareness. Maybe be involved in increasing renewal revenue at each stage of the customer journey working with a cross-functional SAS team. Directly supports business operations to achieve the strategic goals of the Customer Success organization. Primary Responsibilities - Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become a trusted advisor to our customers.  - Responsible for customer communications and conflict resolution - Jointly define success with customers by understanding the business problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations. - Works with other SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content, events, email, social media and innovative campaign approaches. - Builds reports and analytics to provide key business insights used for data driven decision making. - Lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts. - Monitor Customer Success through metrics and other measurements. - Develop an understanding of SAS products and services available to help customers adopt and leverage the software to meet their goals and business needs - Discover opportunities for additional software, services, education and references and direct leads accordingly.  - Introduce new versions of software to existing customers. - Follows up with customers to track satisfaction levels and to discover additional revenue opportunities; ensure customer is referenceable and share with Reference Management - Compiles feedback from end users in the department/SAS stakeholders to identify recurrent system problems or new system needs. - Participates on cross-functional teams with the goal of ensuring consistency, accuracy, quality and globalization of customer success initiatives across major geographies. - Collaborates with marketing staff and other customer success staff to integrate and complement strategies and share best practices across multiple channels. - Stays abreast of related industry trends and technologies. Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.   Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action. #LI-JE1 #LI-HYBRID
Requisition ID
20049910
Job Locations JP-Tokyo
Summary The Customer Success Manager is responsible for establishing and building broad relationships with SAS customers to identify strategic opportunities and engages with other SAS resources to bring the necessary domain and SAS experience to assist with development of new sales initiatives as well as existing SAS implementations. Plans, coordinates and executes strategy associated with fostering adoption, generating leads and building awareness. Maybe be involved in increasing renewal revenue at each stage of the customer journey working with a cross-functional SAS team. Directly supports business operations to achieve the strategic goals of the Customer Success organization. Primary Responsibilities - Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become a trusted advisor to our customers.  - Responsible for customer communications and conflict resolution - Jointly define success with customers by understanding the business problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations. - Works with other SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content, events, email, social media and innovative campaign approaches. - Builds reports and analytics to provide key business insights used for data driven decision making. - Lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts. - Monitor Customer Success through metrics and other measurements. - Develop an understanding of SAS products and services available to help customers adopt and leverage the software to meet their goals and business needs - Discover opportunities for additional software, services, education and references and direct leads accordingly.  - Introduce new versions of software to existing customers. - Follows up with customers to track satisfaction levels and to discover additional revenue opportunities; ensure customer is referenceable and share with Reference Management - Compiles feedback from end users in the department/SAS stakeholders to identify recurrent system problems or new system needs. - Participates on cross-functional teams with the goal of ensuring consistency, accuracy, quality and globalization of customer success initiatives across major geographies. - Collaborates with marketing staff and other customer success staff to integrate and complement strategies and share best practices across multiple channels. - Stays abreast of related industry trends and technologies.   Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.   Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action. #LI-JE1 #LI-HYBRID
Requisition ID
20049916
Job Locations JP-Tokyo
Summary The Customer Success Manager is responsible for establishing and building broad relationships with SAS customers to identify strategic opportunities and engages with other SAS resources to bring the necessary domain and SAS experience to assist with development of new sales initiatives as well as existing SAS implementations. Plans, coordinates and executes strategy associated with fostering adoption, generating leads and building awareness. Maybe be involved in increasing renewal revenue at each stage of the customer journey working with a cross-functional SAS team. Directly supports business operations to achieve the strategic goals of the Customer Success organization. Primary Responsibilities - Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become a trusted advisor to our customers.  - Responsible for customer communications and conflict resolution - Jointly define success with customers by understanding the business problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations. - Works with other SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content, events, email, social media and innovative campaign approaches. - Builds reports and analytics to provide key business insights used for data driven decision making. - Lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts. - Monitor Customer Success through metrics and other measurements. - Develop an understanding of SAS products and services available to help customers adopt and leverage the software to meet their goals and business needs - Discover opportunities for additional software, services, education and references and direct leads accordingly.  - Introduce new versions of software to existing customers. - Follows up with customers to track satisfaction levels and to discover additional revenue opportunities; ensure customer is referenceable and share with Reference Management - Compiles feedback from end users in the department/SAS stakeholders to identify recurrent system problems or new system needs. - Participates on cross-functional teams with the goal of ensuring consistency, accuracy, quality and globalization of customer success initiatives across major geographies. - Collaborates with marketing staff and other customer success staff to integrate and complement strategies and share best practices across multiple channels. - Stays abreast of related industry trends and technologies.   Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.   Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action. #LI-JE1 #LI-HYBRID
Requisition ID
20049915
Job Locations JP-Tokyo
Summary The Customer Success Manager is responsible for establishing and building broad relationships with SAS customers to identify strategic opportunities and engages with other SAS resources to bring the necessary domain and SAS experience to assist with development of new sales initiatives as well as existing SAS implementations. Plans, coordinates and executes strategy associated with fostering adoption, generating leads and building awareness. Maybe be involved in increasing renewal revenue at each stage of the customer journey working with a cross-functional SAS team. Directly supports business operations to achieve the strategic goals of the Customer Success organization. Primary Responsibilities - Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become a trusted advisor to our customers.  - Responsible for customer communications and conflict resolution - Jointly define success with customers by understanding the business problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations. - Works with other SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content, events, email, social media and innovative campaign approaches. - Builds reports and analytics to provide key business insights used for data driven decision making. - Lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts. - Monitor Customer Success through metrics and other measurements. - Develop an understanding of SAS products and services available to help customers adopt and leverage the software to meet their goals and business needs - Discover opportunities for additional software, services, education and references and direct leads accordingly.  - Introduce new versions of software to existing customers. - Follows up with customers to track satisfaction levels and to discover additional revenue opportunities; ensure customer is referenceable and share with Reference Management - Compiles feedback from end users in the department/SAS stakeholders to identify recurrent system problems or new system needs. - Participates on cross-functional teams with the goal of ensuring consistency, accuracy, quality and globalization of customer success initiatives across major geographies. - Collaborates with marketing staff and other customer success staff to integrate and complement strategies and share best practices across multiple channels. - Stays abreast of related industry trends and technologies.   Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.   Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action. #LI-JE1 #LI-HYBRID
Requisition ID
20049914
Job Locations JP-Tokyo
Summary The Customer Success Manager is responsible for establishing and building broad relationships with SAS customers to identify strategic opportunities and engages with other SAS resources to bring the necessary domain and SAS experience to assist with development of new sales initiatives as well as existing SAS implementations. Plans, coordinates and executes strategy associated with fostering adoption, generating leads and building awareness. Maybe be involved in increasing renewal revenue at each stage of the customer journey working with a cross-functional SAS team. Directly supports business operations to achieve the strategic goals of the Customer Success organization. Primary Responsibilities - Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become a trusted advisor to our customers.  - Responsible for customer communications and conflict resolution - Jointly define success with customers by understanding the business problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations. - Works with other SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content, events, email, social media and innovative campaign approaches. - Builds reports and analytics to provide key business insights used for data driven decision making. - Lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts. - Monitor Customer Success through metrics and other measurements. - Develop an understanding of SAS products and services available to help customers adopt and leverage the software to meet their goals and business needs - Discover opportunities for additional software, services, education and references and direct leads accordingly.  - Introduce new versions of software to existing customers. - Follows up with customers to track satisfaction levels and to discover additional revenue opportunities; ensure customer is referenceable and share with Reference Management - Compiles feedback from end users in the department/SAS stakeholders to identify recurrent system problems or new system needs. - Participates on cross-functional teams with the goal of ensuring consistency, accuracy, quality and globalization of customer success initiatives across major geographies. - Collaborates with marketing staff and other customer success staff to integrate and complement strategies and share best practices across multiple channels. - Stays abreast of related industry trends and technologies.     Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.   Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action. #LI-JE1 #LI-HYBRID
Requisition ID
20049913
Job Locations JP-Tokyo
Summary The Customer Success Manager is responsible for establishing and building broad relationships with SAS customers to identify strategic opportunities and engages with other SAS resources to bring the necessary domain and SAS experience to assist with development of new sales initiatives as well as existing SAS implementations. Plans, coordinates and executes strategy associated with fostering adoption, generating leads and building awareness. Maybe be involved in increasing renewal revenue at each stage of the customer journey working with a cross-functional SAS team. Directly supports business operations to achieve the strategic goals of the Customer Success organization. Primary Responsibilities - Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become a trusted advisor to our customers.  - Responsible for customer communications and conflict resolution - Jointly define success with customers by understanding the business problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations. - Works with other SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content, events, email, social media and innovative campaign approaches. - Builds reports and analytics to provide key business insights used for data driven decision making. - Lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts. - Monitor Customer Success through metrics and other measurements. - Develop an understanding of SAS products and services available to help customers adopt and leverage the software to meet their goals and business needs - Discover opportunities for additional software, services, education and references and direct leads accordingly.  - Introduce new versions of software to existing customers. - Follows up with customers to track satisfaction levels and to discover additional revenue opportunities; ensure customer is referenceable and share with Reference Management - Compiles feedback from end users in the department/SAS stakeholders to identify recurrent system problems or new system needs. - Participates on cross-functional teams with the goal of ensuring consistency, accuracy, quality and globalization of customer success initiatives across major geographies. - Collaborates with marketing staff and other customer success staff to integrate and complement strategies and share best practices across multiple channels. - Stays abreast of related industry trends and technologies.   Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.   Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action. #LI-JE1 #LI-HYBRID
Requisition ID
20049912