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Job Locations AU-Sydney | SG-Singapore | TW-Taipei | CN-Beijing | CN-Shanghai | CN-Guangzhou (Canton)
  Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”    If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences, or answering critical questions. Curiosity is our code, and the opportunities here are endless.   SAS believes in: - the whole employee experiences - meaningful work - empowerment to make a difference that changes people’s lives - dynamic work environments that foster innovation - an award-winning culture that makes it all possible What we do  We believe that great ideas can come from anywhere. We build software for the world's most talented thinkers, which means that we need to push boundaries daily. At SAS, you’ll be encouraged to use your imagination and constantly try new things.   What you’ll do On day one, you will be a valued part of our Technical Support team. You will collaborate with some of the best minds in Technical Support and will be mentored by people who have a passion to share their knowledge. You will never stop learning and will be encouraged to bring your best to work every day.    To prepare you for this role, you’ll attend (onsite or virtual) technical training program. In addition to providing soft skills training, the Technical Enablement Academy provides training in core SAS technology areas. You’ll receive the tools necessary to enable you to provide support for enterprise-class SAS software applications and/or solutions. Key stakeholders provide guidance, coaching, and expert feedback. You will also have an opportunity to achieve multiple professional SAS certifications.   Here’s what we’re looking for. Could this be you? - A passionate problem solver - Someone deeply curious about technology and how things work - A highly creative person, with excellent research skills - Someone ready to tackle difficult challenges - Service-minded individual who is able to deliver excellent customer service with confidence - A person who is willing to ask for help and share knowledge Our promise to you: You will want to run—not walk—to work every day!   Upon completion of the training, your regular activities will include the following: - Providing support, troubleshooting, prioritizing, diagnosing, and managing customer-reported problems, including writing thorough, detailed problem descriptions - Evaluating, setting, and managing internal and external expectations, including escalation activities and communications. This activity is often under pressure where decisions have a significant business impact for SAS and customers - Communicating with customers by phone, email, and Microsoft Teams while troubleshooting the problem - Learning and using knowledge of complex interactions between multiple SAS system components and third-party products to help diagnose and resolve software problems. Might replicate customer environments to reproduce and debug problems   We'll expect you to have these essential qualifications: - Bachelor's degree or equivalent combination of education, training, and relevant experience - If you are still in college, you should be graduating no later than May/June 2023. - Academic or work experience with computer programming or demonstrated aptitude for picking up new technologies - Applicants with up to 2 years of experience will be considered - Experience with C, Java, Python, SAS, or programming in a third- or fourth-generation language - Real passion for collaborating with colleagues to build technical solutions to solve tough problems - You must have strong experience with at least one of the following operating systems, but be familiar with all of them: Windows, UNIX, or Linux. - Excellent analytical, problem solving, and troubleshooting skills, including the ability to communicate with users with various technical backgrounds. - Effectively communicate and work across departments within Technical Support to solve a problem - Determine software circumventions when fixes are not feasible - Have a real passion for software support, as demonstrated by previous internships, work experience, projects, or publications - Last but not least, you need to be articulate. That means you can write an email with perfect spelling and grammar, be able to speak confidently and professionally, and be a rock star with summarizing complex solutions to customers in plain, readable English Location: Multiple locations across APAC (Australia, Singapore, China, and Taiwan).   Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.   - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.   SAS looks not only for the right skills, but also a fit to our core values. We seek colleagues who will contribute to the unique values that makes SAS such a great place to work. We look for the total candidate: technical skills, values fit, relationship skills, problem solvers, good communicators and, of course, innovators. Candidates must be ready to make an impact.   Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action.
Requisition ID
2022-31871
Job Locations TW-Taipei
  Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”    If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.    What we do   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.    What you’ll do We are looking for a Senior Office Administrator to provide administrative and clerical support to relieve department managers and/or staff of administrative details. You will working closely with the global corporate service team as a liaison to maintain regular communication, support on any systems and procedures update in the office.   You will: - Act as department liaison; distribute appropriate information to, and continually communicate with, staff. - Screen telephone calls; take messages or redirect calls; respond to routine questions. - Assist in performing specialized administrative duties related to the department assigned. - Compose and type/enter documents; may take dictation or notes, possibly of a technical nature. - Keep process documents up-to-date and maintain accurate filing systems. - Perform general office duties: process mail, ship materials, duplicate and fax documents; order supplies and equipment; arrange for equipment repair. - Maintain calendars and coordinate schedules; make appointments and travel arrangements; assist guests. - Arrange meetings and seminars; coordinate processes, events, and office moves. - Input data into software applications, verify accuracy, and produce requested reports. - Assist department staff with administrative duties using online applications. - Serve as point of contact for internal and/or external guests while providing excellent customer service.   What we’re looking for - Minimum 5 years’ general office experience - Associate’s degree in Secretarial Science, Business Administration, Administrative Office Technology, or related field. - Fluent in Mandarin and English - Strong knowledge of office procedures, facilities management  - Strong level knowledge of Microsoft Office Products and other fundamental PC skills - Demonstrate excellent attention to detail - Demonstrate approachable and positive attitude - Excellent problem solving, writing, interpersonal, communication, and organizational skills - Demonstrate good judgment - Demonstrate full accountability and ownership of actions and performance - Ability to create or improve processes and find solutions - You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.   Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.  - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring.     #LI-IL1
Requisition ID
20052670