SAS Cloud Operations Administrator   As a Cloud Platform Administrator for the SAS Cloud team in SAS’s Cloud and Information Services (CIS) division, you will be responsible for all aspects of our hosted and remote managed SAS application environments. You will work collaboratively with customers, analysts, developers, and implementation team members to deliver world class SAS service. You will support the team with training, expertise, mentoring, and best practices related to enterprise application technology, architecture, and support. You will work with global R&D, Product, Technical Support, global PSD/Partners, and CIS teams to drive customer satisfaction and ensure service quality across all our hosted and remote managed customer environments. You will lead the team in efforts to improve quality, efficiency, and automation around service delivery tasks.  A keen eye for continuous improvement and a passion to drive it in all aspects of the job is required.   Primary Responsibilities: - Deliver excellent customer service using a customer first and continuous improvement mindset. - Provide hands-on administration, maintenance, and installation of SAS Enterprise software and solutions. - Provide support for global PSD/Partner delivered ETL and automations. - Manage day-to-day work through SAS Cloud ticketing systems using CIS best practices for ticket update quality and frequency. - Use IT Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers. - Create and maintain service documentation including runbooks, knowledge base articles, and wiki content. - Configure, manage, monitor, and debug mid-tier software. - Manage, monitor, and maintain container-based applications deployed in cloud container services. - Develop tools and software to manage SAS and third-party software. - Diagnose, document, report, and resolve system problems. - Work directly with external customers and interface with other support teams and vendors. - Mandatory - 24x7 Shift working as per business demand. - Mandatory - Participate in a 24x7x365 on-call rotation.   Additional responsibilities may include: - Provide service leadership for local teams by managing service queues and assigning tickets based on SAS Cloud procedures. - Serve as technical escalation support for other team members. - Contribute to overall service quality by identifying or leading efforts that reduce time, reduce toil, and/or improve the customer experience with SAS Cloud services.   Essential Requirements: - Bachelor's degree in a quantitative field, such as Computer Science, Information Technology or related field. - 7+ years of technical experience including: - 4+ Years of experience in SAS Administration, Deployment, integration - 1+ years of experience with Kubernetes / CaaS - 2+ years of experience Enterprise Platform Support - 2+ years of experience in systems support, user support, customer support, consulting, or training for enterprise class software and/or hardware. - 3+ years of experience with UNIX or Linux supporting enterprise class applications. Preferences: - Familiarity with cloud-based platforms like MS Azure, AWS, GCP, or OpenShift - Experience with Python, Ansible, or Kubernetes - Scripting experience (bash, PowerShell, etc.) - Installing, using and administrating SAS software and solutions - Programming in SAS - Deploying and managing JavaEE web application. - Java or Web development experience - Ability to travel up to 10% of the time. SASCLOUD

Title: Manager, Pune SAS Cloud Application Operations   Level: Manager, IT – SAS Cloud/MAS (Operational Management Role)   Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?” If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.   What we do:   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.   The SAS Cloud team delivers Hosted SAS Solutions across a global footprint of cloud providers and delivers more localized Remote Managed Services in strategic global locations. This is a global delivery and support team that is tightly matrixed with other regional service delivery Centers of Excellence and global resource hubs. The team is accountable for ensuring excellent customer experiences for all SAS Cloud customers.   What you’ll do:   This position has primary responsibility of the ongoing 24x365 service and support of new and established customers SAS Solutions for SAS Cloud customers. In addition to the primary function, this Manger will also have responsibility for resources within the Application Operations Pune office, assigned to APAC SAS Cloud customers/service delivery.   The daily major activities of these teams include: - SAS Enterprise Software deployment and upgrades, - Configuration and integration, - System administration, monitoring, - Incidents, Requests & Change Resolutions & management - Third Week Maintenance Activities   In addition to the day-to-day operational management of the team, this role will interface with local and global leadership and act as an escalation point for the operational aspects of the Shared Services Center in Pune, India.   As an active member of the Pune SAS Cloud leadership team, you shall lead the Application Operations team with training, expertise, mentoring, and best practices related to enterprise application technology, architecture, and support. You will work with global Product R&D, Technical Support, and CIS teams to drive customer satisfaction and ensure service quality across all our SAS Cloud Hosted and Remote Managed Service environments.   You will guide and lead the team in efforts to improve quality, efficiency, and automation around service delivery tasks. A keen eye for continuous improvement and a passion to drive it in all aspects of the job is required.   What we’re looking for: - Curious, Passionate, Authentic and Accountable. These are our values and influence everything we do. - Experience with managing & communicating with technical & non-technical personnel, in service delivery teams. - Experience managing multiple priorities and effectively communicating expectations. - Ability to effectively communicate in English, both written and verbal - 7+ Years prior experience as Individual Contributor (Technical) with Enterprise Application Administration or Support (SAS Preferred), Integrations, Deployments - 5+ years of recent management experience leading Operational service delivery teams that are customer-facing, and cloud focused. - 5+ years’ experience with demonstrated success in delivering and supporting mission-critical enterprise software services.   Primary Responsibilities:   - Management and Delivery for Application Operations services at SAS for hosted customers - Management and professional development of highly motivated Operations engineers - Handle escalations and assist in creation of RCAs in order to plan for future prevention and service improvements. - Hire and retain outstanding talent focused on customer delivery and support. - Ability to perform technical tasks assigned to the team. - Providing technical input for installation/configuration/service/support of enterprise software for SAS customers hosted globally across private and public cloud. - Research, analysis, and testing of new technologies. - Development and implementation of standards. - Define, measure and publish KPI's for the team on monthly basis. - Roster management for 24/7 resources. Arrange for backups if required. - Staff on-call engineers for the RMS team during weekends whenever required. - Document and validate allowances and send them to finance every month. - Acting as the primary contact for work streams and escalations - Working across team boundaries for collaborative issue resolution - Support global external and internal customers negotiating any challenges presented by different cultures, work practices, and time zones. - Ability to work flexible business hours as required by global customers / business needs. - As per need On-Call availability and Non-Business Hours work (Weekends & Holidays) - Open and frequent communication on team dynamics, Delivery milestones and operational status - Adopt and adhere to all ITSM processes, as defined by the Service Management team. - Support and actively contribute to the successful establishment and capability growth of the Global CIS Shared Service Centre (SSC) and Centers of Excellence (CoE) - Evangelize CIS internally and externally. Lead by example through behaviors in accordance with our Company Values, take ownership, and offer transparent, professional communication in all interactions.   Essential Skills:   - Bachelor’s degree in engineering, preferably in Computer Science, Computer Applications or a related discipline. - Overall 12+ years of experience as an individual technical contributor + managing and supporting enterprise software environments. - Talent Acquisition, Coaching, Development & Succession with proven ability to foster an environment of positive employee engagement and trust in a globally distributed organization. - Should be able to do a performance evaluation/management for the resources aligned. - Proven ability to manage, track, and prioritize escalations and incidents to deliver application services within stipulated SLAs. - Problem-solving skills, Quick Learner and a can-do attitude. - Attention to detail and accuracy - while maintaining a solid awareness of the ‘big picture’. - Ability to communicate with global peers and management in a clear, straightforward and effective way. - Good knowledge of SaaS, CI/CD - Ability to identify technical gaps/areas for improvement within application hosting and propose solutions. - Troubleshoot software problems (installation/configuration/performance) - Employee Development tools and techniques   The nice to haves:   - SAS Software Technical Expertise - ITIL certifications and/or experience (ITIL v3/v4) - Knowledge of Ansible, Docker, Kubernetes - Experience in Microsoft Azure Cloud – COMPUTE, STORAGE, NETWORK, SECURITY - Scripting (Bash, Perl, Python, PowerShell etc.) experience - Know-how – Authentication techniques and their integration - Ability to travel up to 10% of the time. - JIRA/Confluence and ServiceNow awareness and usage - Multi-lingual proficiency (English language is required) SAS looks not only for the right skills, but also a fit to our core values. We seek colleagues who will contribute to the unique values that makes SAS such a great place to work. We look for the total candidate: technical skills, values fit, relationship skills, problem solvers, good communicators and, of course, innovators. Candidates must be ready to make an impact.       Additional Information:   SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Equal Employment Opportunity is the Law. Also view the supplement EEO is the Law, and the notice Pay Transparency    Equivalent combination of education, training and experience may be considered in place of the above qualifications. The level of this position will be determined based on the applicant's education, skills and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.   SASCLOUD

Data Integration Analyst   Job Roles Summary - As a Systems Developer for the Delivery Services team in SAS’s Cloud and Information Services (CIS) division, a person should be responsible for Delivery Integration Services in our hosted environments. - Should work collaboratively with customers, analysts, developers, and implementation team members to deliver world-class SAS service.   - Should leverage deep technical skillset and knowledge to provide technical leadership, guidance, and support for customer engagements through the implementation of Delivery Integration Services - Should partner with a SAS Cloud Customer Success Manager to work through any technical obstacles the customer may experience. - Should build the foundation for ongoing reliability by defining key performance metrics aligned to the customer's success criteria. Through documentation, automation, and knowledge management, you will enable global teams to respond quickly and efficiently to operational incidents. - Should support the team with training, expertise, mentoring, and best practices related to enterprise application technology, architecture, and support. - Should work with global R&D, Product, Technical Support, and CIS teams to drive customer satisfaction and ensure service quality across all our hosted and remotely managed customer environments.    Technologies you will work with on day one: - Integrated databases like Oracle, Postgres, and MSSQL - Data Migration Experience - Azure blob and ADLS - PowerShell and Unix Shell scripting - Cloud - Azure Portal - SAS - Base SAS, SAS Management Console, SAS Environment Manager - ITIL management software - ServiceNow, CMDB, Jira, Git What we’re looking for / Profile Requirements: - Curious, Passionate, Authentic and Accountable. These are our values and influence everything we do. - Bachelor's degree in a quantitative field, preferably Computer Science, Information Technology or related field. - Problem-solving skills, Quick Learner and a can-do attitude. - Attention to detail and accuracy - while maintaining a solid awareness of the ‘big picture’. - Ability to communicate with global peers and management in a clear, straightforward and effective way. - Strong analytic and deductive reasoning skills - Overall 13+ years of technical experience including: - 8+ years of experience in Data Migration, ETL Implementation, support or consulting. - 8+ years of experience Enterprise-class software, Databases installation and configuration. - 4+ years of experience with UNIX or Linux supporting SAS or Enterprise class applications. - 4+ Years of Experience with implementing complex architectures within Cloud and Hosting Technologies (Microsoft Azure (Preferred), AWS, etc...) Nice to have / Preferences:   - SAS Certifications - Experience in Microsoft Azure Cloud – COMPUTE, STORAGE, NETWORK, SECURITY - ITIL v3/v4 Foundation Certification - Python scripting - Working knowledge of Python and Ansible for automation. - Kubernetes, Docker - Multi-lingual proficiency (English language is required) - ETL knowledge - ITSM Technologies (JIRA, ServiceNow) awareness and usage   Why SAS   We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference. Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring. SAS looks not only for the right skills but also a fit to our core values. We seek colleagues who will contribute to the unique values that make SAS such a great place to work. We look for the total candidate: technical skills, values fit, relationship skills, problem solvers, good communicators, and, of course, innovators. Candidates must be ready to make an impact.   Additional Information:   SAS is an equal-opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Equal Employment Opportunity is the Law. Also view the supplement EEO is the Law, and the notice Pay Transparency    An equivalent combination of education, training and experience may be considered in place of the above qualifications. The level of this position will be determined based on the applicant's education, skills and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process. SASCLOUD

Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?” If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.   What we do  We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.   What you’ll do The SAS Cloud Business Operations team is looking for an experienced Technical Communicator. In this role, you will be part of team that provides internal and external customers with documentation and technology solutions needed to deliver successful customer experiences.  You will design, develop, and manage solution delivery life-cycle documentation for a variety of SAS solutions including, but not limited to, system design specifications, user guides, requirements documents, and process documentation. You are a motivated and collaborative individual with excellent communication skills, enjoy problem solving, and have a natural curiosity to ask, why? and What if?   Primary Responsibilities - Create and review information products and recommend revisions to scope, format, and content. - Standardize written and visual material prepared by others to ensure it is branded, complete, and ready for delivery to end users, including customers. - Provide front-end administrative support for digital workflow, document management, and issue tracking tools, such as ServiceNow and SharePoint. - Organize information products for order, clarity, conciseness, style, and terminology. - Verify document quality and consistency for all customer documents by following SAS documentation best practices. - Verify document integrity through version control. - Collaborate with other team members to review existing materials and recommend revisions in format or content. - Develop and maintain templates, as well as template indexes, to ensure they are current and aligned with best practices. - Manage multiple concurrent projects, prioritize under pressure, and work independently.  What we’re looking for - 6 to 15 years of experience in a technical writer or similar role. - Ability to bring cross-functional teams together to complete documentation creation, review, approval, and delivery. - Excellent attention to detail and accuracy. - Ability to work independently, prioritize tasks, and work on multiple projects. - Ability to identify problems, devise solutions, and drive outcomes. - You’re curious, passionate, authentic and accountable. These are our values and influence everything we do. The nice to haves - Bachelor’s degree in Technical Communications, English, Information Technology, or other appropriate field of study OR an equivalent combination of education and experience. - Experience with Atlassian tools (Jira and Confluence). - Visual design experience (presentations, graphics, flow charts, Web design, Photoshop). Other knowledge, skills, and abilities - Excellent verbal and written communication skills in English. - Expertise in documentation development life cycle. - Experience collaborating and communicating with diverse teams. - Experience with version control and using style guides. - Expertise with Microsoft Office Suite (Word, Excel, PowerPoint). Why SAS - We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference. - Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it - and we can’t wait to see what you’ll bring. Additional Information: All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action. SASCLOUD

SAS Deployment Administrator    As a SAS Deployment Administratorfor the Managed Application Services (MAS) team in SAS’s Cloud and Information Services (CIS) division, you will be responsible for all aspects of our SAS Cloud Hosted and Remote Managed Service environments. You will be an advocate for SAS customers, using your skills and expertise to ensure that customers realize full value from their SAS investment. You will work collaboratively with customers, analysts, developers, and implementation team members to deploy, manage, diagnose, debug, design, and prototype SAS and third-party enterprise class software systems.   You will lead the team with training, expertise, mentoring, and best practices related to enterprise application technology, architecture, and support. You will work with global Product R&D, Technical Support, and CIS teams to drive customer satisfaction and ensure service quality across all our SAS Cloud Hosted and Remote Managed Service environments. You will guide and lead the team in efforts to improve quality, efficiency, and automation around service delivery tasks. A keen eye for continuous improvement and a passion to drive it in all aspects of the job is required. Individuals who excel in this role: - Understand software development. - Understand how to read/write code or scripts. - Are familiar deployment methodologies and best practices such as CI/CD and Waterfall - Have worked in complex infrastructure environments with a variety of services working both independently and together. - Have experience with identity and security management for enterprise applications. You will / Primary Responsibilities: - Install, administer, support, and maintain SAS Enterprise software and solutions. - Generate documentation for architecture, installation and on-going operational support of customer environments. - Engineer solutions to ensure scalability and reliability. - Diagnose, document, report, and resolve system problems both independently and in a group setting. - Work directly with external customers and interface with other support teams and vendors - Provide training, mentoring, and coaching for team members. - Contribute to tooling, automation, and system engineering efforts, freeing yourself and others from day-to-day toil. - Support global external and internal customers negotiating any challenges presented by different cultures, work practices, and time zones. - Ability to work flexible business hours as required by global customers / business needs. - Communicate clearly and efficiently with internal and external stakeholders highlighting any risks or blockers with recommendations to remediate and work around identified issues. - Identify, design, and implement new initiatives designed to ensure long-term customer success and value. - Stay current on SAS offerings, technologies and industry trends. - Shift working as per business demand. - Participate in a 24x7x365 on-call rotation. Technologies you will work with on day one: - SAS 9.4 & Viya Product Suites. - Azure, AWS, and VMware-based cloud computing environments (compute, storage, networking, etc.) - External and integrated databases – Oracle, Postgres, MSSQL - Containerized software applications and orchestration (Docker, Kubernetes) - API-driven tools and software - ITIL management software - ServiceNow, CMDB, Jira, Git - Middleware / Web-based applications (tcserver, apache, JBoss, etc.) - Commercial, Opensource, and custom monitoring/alerting tools – Zabbix, Prometheus, Grafana What we’re looking for / Profile Requirements: - Curious, Passionate, Authentic and Accountable. These are our values and influence everything we do. - Bachelor's degree in a quantitative field, preferably Computer Science, Information Technology or related field. - Problem-solving skills, Quick Learner and a can-do attitude. - Attention to detail and accuracy - while maintaining a solid awareness of the ‘big picture’. - Ability to communicate with global peers and management in a clear, straightforward and effective way. - Strong analytic and deductive reasoning skills - 15+ years of technical experience including: - 10+ years of experience Enterprise-class software installation and configuration. - 8+ years of experience in SAS Software Implementation, support, consulting, or training. - 4+ years of experience with UNIX or Linux supporting SAS or Enterprise class applications. - 4+ Years of Experience with implementing SAS on complex architectures within Cloud and Hosting Technologies (Microsoft Azure (Preferred), AWS, etc...) - Working & Expert knowledge on SAS Products and Solutions: - Designing and implementing SAS solutions on Cloud & Hosted Infrastructure - Deployment, testing, delivery and maintenance activities related to SAS Solutions - SAS Solution Implementations on High Availability GRID LSF Platform - In-place upgrade and Migration of SAS Solutions - Integration of SAS Products with different third-party tools and technologies - Installation, Configuration, deployment and administration of - Metadata, Clustered Metadata, Metadata Server - Web Server and Web Application Server - Users and User Groups, Identity & Access Management - Multitenant Environments - Product Hot-Fixes - SAS Client Tools - Base SAS Codes and Reports - SAS Management Console - Cloud Implementation Experience/knowledge on SAS Solutions, such as but not limited to: - SAS Viya Product Suite - SAS 9.4 Product Suite - SAS Cloud - Advanced Analytics - Fraud & Security Intelligence - Data Management - Risk Management - Open Integration - PowerShell and Unix Shell scripting - Linux system administration tasks including configuration, troubleshooting, and automation. Nice to have / Preferences: - SAS 9.4, Viya Certifications - Experience in Microsoft Azure Cloud – COMPUTE, STORAGE, NETWORK, SECURITY - Know-how – Authentication techniques and their integration along with debugging - Working knowledge of Python and Ansible for automation. - Ability to travel up to 10% of the time.  - ITIL v3/v4 Foundation Certification - ITSM Technologies (JIRA, ServiceNow) awareness and usage - Multi-lingual proficiency (English language is required) SAS looks not only for the right skills, but also a fit to our core values. We seek colleagues who will contribute to the unique values that makes SAS such a great place to work. We look for the total candidate: technical skills, values fit, relationship skills, problem solvers, good communicators and, of course, innovators. Candidates must be ready to make an impact. SASCLOUD

  Systems Engineer - Hybrid    Nice to meet you!   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.   We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.   About the job The customer advisor team is looking for a system engineer to work with pre-sales of risk solutions for the insurance industry. Our team are looking for an enthusiastic individual, who wants to drive forward his/her career in an inspiring environment where actuarial, technology and pre-sales topics meet each other   As a Systems Engineer, you will: - Works with sales staff to outline available products and leverage sales opportunities - Builds a trusted relationship with the Account Executive and account stakeholders to provide practical guidance in the functional and technical aspects of proposed software and set proper expectations to ensure customer satisfaction. - Delivers standard, customized and/or strategic presentations outlining the proposed software functional capabilities, competitive advantages and business benefits. - Develop required client relationships in order to develop client trust and gain deeper insight to client situation, needs, and internal situations, with the intent of developing mutually beneficial long-term SAS/client relationships. - Maintains and develops relevant knowledge levels of technical and industry trends in order to identify impacts and opportunities created by these trends. - Supports partner development & enablement, as well as partnered sales opportunities. - Participates in product, solution and/or technical training to acquire and maintain detailed level of product knowledge of core components of SAS offerings   Required Qualifications - 4 years of experience in insurance industry. - Education requirement. Bachelor's degree in actuarial science. - Equivalent combination of education, training and experience may be considered in place of the above qualifications. - Great analytical and conceptual skills combined with the ability to explain complex topics in an understandable way. - Experience with regulatory frameworks. - Experience with insurance pricing/ rating modeling and IRFS 17. - Strong knowledge in insurance industry. - You’re curious, passionate, authentic and accountable. These are our values and influence everything we do. Preferred Qualifications - Experience in SAS solutions/ language. - Hands-on GLMs/GAMs modeling experience   Benefits Highlights - Your well-being matters, and that's why we support all dimensions of your well-being by offering programs that reduce stress and distractions to help you remain healthy and productive.   Diverse and Inclusive At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.   Additional Information:   SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com. #SAS

Cloud Services Delivery Manager - Hybrid    Nice to meet you! We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.   About the job As a Cloud Services Delivery Manager you will be part of the SAS Cloud team who works with external customers to ensure that the SAS solutions meet and evolve with their business needs. They possess knowledge of the unique cloud industry best practices, and current and future SAS services and work closely with an extended network of SAS professionals in Product Management, Research and Development, Technical Support, SAS Cloud, and Professional Services in support of their customers. They own the SAS Cloud Customer Experience and are accountable for ensuring that customers can achieve their desired business outcomes from their SAS Cloud investment. You will have the opportunity to work on projects from Implementation to Operations encompassing Service litigation through to Contuniuous Opoeration and improvement.    As a Cloud Service Delivery Manager, you will: - Champion and advocate for the customer experience (voice of the customer). - Provide real-time and on-demand management of assigned enterprise accounts to ensure customers can meet their business goals by leveraging SAS technologies and managed application services. - Build Customer Success Plans based on customer defined business outcomes, quantifying the customer business benefits and/or outcomes associated with the use of SAS software and managed application services. - Serve as a ‘connector’ to ensure that cross-functional teams across SAS are engaged and delivering to meet/exceed customer needs. - Build and maintain strong, long-lasting customer relationships built on trust and transparency. - Partner with the sales organization to win new business and drive customer renewals, growing accounts organically by identifying opportunities for growth and driving these opportunities with the sales team. - As relevant, partner with Customer Success organization to identify opportunities to increase SAS usage across customer functions and processes. - Accountable for customer Service Level Agreements, including critical situation management which may occur outside of normal business hours. - Manage a highly complex and varied portfolio of solutions and managed application services that may have a global footprint and require engagement outside of normal business hours. - Conduct regular managed application service health checkpoints with the customer to ensure that customers are achieving their desired outcomes. - Proactively provide attention and escalation for urgent issues or concerns during the customer lifecycle with SAS. - Provide expertise in ITIL processes to manage customer service delivery and support. - Apply critical thinking on service issues to drive issue resolution, ensuring root cause analysis and corrective action are taken with the appropriate teams. - Manage customer budgets, ensuring profitability. - Provide relevant input and feedback about products, performance, costs and customer experience on a regular basis to ensure continual service improvement. - Identify and implement process improvements based on a data driven approach. - Lead and facilitate activities that monitor and measure hosting capacity and overall performance; puts forward recommendations for change that maintain optimal hosting and application performance. - Track all outstanding customer pre and post-delivery issues and provides status updates to clients as necessary. Additional responsibilities may include: - Serve as the Cloud Service contact for at least one customer project. - Provide feedback on internal processes. - Facilitate complex meetings with a broad range of customers, internal teams, and/or industry personnel. - Actively pursue mentorship and coaching that will assist in detecting and preventing issues. - Ensure financial and customer management systems are kept current with relevant customer data. - Route incoming customer tickets to appropriate parties for resolution and follow up as needed. Required Qualifications - Bachelor's degree or technical certification(s) preferred but not required. - Typically requires minimum three years of experience in a Customer supporting role. Preferred Qualifications - Excellent communication skills. - Coud Project Management experiemce - Ability to work well under pressure. - Ability to establish and maintain strong customer relationships. - Experience in presenting to end users. - Ability to work independently and as part of a team. - Aptitude to learn and understand technical concepts, structures, requirements, environments, etc. - Foundational understanding of managed service delivery models and applicable industry/verticals. - Ability to influence, collaborate, and direct the work of other functional teams across organizational boundaries Diverse and Inclusive At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.   Additional Information: SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Job level will be determined based on the applicant's education, skills, and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com. #LI-DR1 #LI-DR1 SASCLOUD   #SAS

Cloud Technical Lead - Hybrid    Nice to meet you! We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.   About the job As a Cloud Technical Lead for the SAS Cloud team in SAS’s Cloud and Information Services (CIS) division, you will be responsible for all aspects of our hosted and remote managed SAS application environments. You will work collaboratively with customers, analysts, developers, and implementation team members to deliver world class SAS service.   You will leverage your deep technical skillset and knowledge to provide technical leadership, guidance, and support for customer engagements through implementation and configuration to production release into operations. You will partner with a SAS Cloud Customer Success Manager to work through any technical obstacles the customer may experience. You will build the foundation for ongoing reliability by defining key performance metrics aligned to the customer's success criteria. Through documentation, automation, and knowledge management, you will enable global teams to respond quickly and efficiently to operational incidents.   You will support the team with training, expertise, mentoring, and best practices related to enterprise application technology, architecture, and support. You will work with global R&D (Research & Development), Product, Technical Support, and CIS teams to drive customer satisfaction and ensure service quality across all our hosted and remote managed customer environments.   You will lead the team in efforts to improve quality, efficiency, and automation around service delivery tasks. A keen eye for continuous improvement and a passion to drive it in all aspects of the job is required.   As a Cloud Technical Lead, you will: - Provide technical leadership and ownership from project kick off through UAT (User Acceptance Testing) and go-live for hosted and remotely managed customer projects - Post go-live project consultation for major changes (upgrades, migrations, etc.) and to help identify and resolve complex problems caused by repetitive incidents - Ensure that all current and future technical project requirements (tasks, changes, deliverables, etc.) have a clearly defined scope and can be progressed by the responsible service team without issue. Mitigate any technical blocking condition that prohibits progress to drive towards success - Enhance operational requirements to improve system stability, monitoring awareness and decrease operational burden to ensure a positive customer experience - Facilitate actions as a SAS Administrator as required for tasks or issues with high complexity, increased urgency, or the potential for reduced effort or cost - Ensure SAS Cloud standards and best practices are adhered to and validated - Provide knowledge transfer for larger team related to their customer engagements and/or key technology areas - Deliver excellent customer service using a customer first and continuous improvement mindset - Use IT (Information Technology) Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers - Create and maintain service documentation including runbooks, knowledge base articles, and wiki content - Configure, manage, monitor, and debug mid-tier software - Manage, monitor, and maintain container-based applications deployed in cloud container services - Develop tools and software to manage SAS and third-party software - Diagnose, document, report, and resolve system problems - Work directly with external customers and interface with other support teams and vendors   Required Qualifications - 5 years of experience writing programs in more than one language required. Two years of experience in end user and system administrator consulting or providing other first-level consulting required. - Equivalent combination of education, training and experience may be considered in place of the above qualifications. - Bachelor's degree in a quantitative field, such as Computer Science, Information Technology, or related field. - Dutch and English fluency  - 5+ years of technical experience including:  - 2+ years of experience of SAS Administration or support - 2+ years of experience in systems support, user support, customer support, consulting, or training for enterprise class software and/or hardware - 2+ years of experience with UNIX or Linux supporting enterprise class applications - You’re curious, passionate, authentic and accountable. These are our valuesand influence everything we do.   Preferred Qualifications - Familiarity with cloud-based platforms like Microsoft Azure, AWS (Amazon Web Services), GCP (Google Cloud Platform), or OpenShift - Experience with containers, container based applications, and/or container orchestration tools - Experience with Python, Ansible, or Kubernetes - Scripting experience (bash, PowerShell, etc.) - Installing and using SAS software and solutions - Programming in SAS - Deploying and managing JavaEE web application. - Java or Web development experience - Ability to travel occasionally within region  Diverse and Inclusive At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.   Additional Information: SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Job level will be determined based on the applicant's education, skills, and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.   #LI-DR1 SASCLOUD

Database Administrator - Hybrid    Nice to meet you!   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.   We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.   About the job We are looking for a DBA for the SAS Cloud team in SAS’s Cloud and Information Services (CIS) division, you will be responsible for all aspects of our data management systems in SAS Cloud.   You will be coming into a new and biggest growth area in SAS global. You will and have the chance to help to shape how we work in region while working for a variety of customers day-to-day.   As a Data Platform Administrator for Oracle in SAS Hosting, you will be responsible for all aspects of our hosted database environment. You will work collaboratively with customers, analysts, developers and other implementation team members to engineer enterprise database installations and to manage, diagnose, debug, design, and prototype SAS and third-party enterprise class software systems. You will support the implementation teams with training, expertise, mentoring and best practices with respect to database technology and architecture.   As a Database Administrator, you will: - Using corporate tools and instructions for installation, configuration, management and monitoring of various database systems. - Database upgrades, scripting, task automation, backups/recovery. - Documentation of the installation and upgrade processes. - Participating in various projects including but not limited to upgrades, automation, migration. - Maintain appropriate written documentation for operational procedures and system design. - Following the change process and documenting all applied changes. - SQL queries performance tuning on the DB and infrastructure level. - Ability to learn other database technologies as supported by SAS Solutions OnDemand - On call production support (24x7). - Troubleshooting of DB-related issues with the help of SME and RDBMS support (MOS for Oracle). - Pro-active solving issues based on the monitoring data. - Multi-tasking in a hosting and production support driven environment. - Excellent written and verbal communication skills. - Excellent interpersonal and problem-solving skills, as well as strong decision-making skills. - Work with the various teams including but not limited to the DBA team, customer teams, and developer team to solve assigned tasks. - Ability to handle a fast-paced environment and possess the ability to prioritize multiple tasks in a team setting. - Ability to interact well with development groups and end users. - Ability to diagnose and resolve problems in a timely fashion. Additional Responsibilities may include - Serve as technical escalation support other team members. - Contribute to overall service quality by identifying and /or improve the customer experience with SAS Cloud services. Required Qualifications - Bachelor’s degree in information systems, Computer Science or a related quantitative field or relevant experience - At least 1 years' experience as a database administrator in Oracle - Experience with shell/batch scripting languages - Proficiency Linux and Windows Operating Systems - Right to work in the UK with abilty of security clearance (5+ years of UK residency) - Equivalent combination of education, training and experience may be considered in place of the above qualifications. - You’re curious, passionate, authentic and accountable. These are our valuesand influence everything we do.  Preferred Qualifications - Experience with PL/SQL or other database procedural language - Experience with Hadoop technologies such as HDFS, Pig, Hive, Impala and management of the Hadoop system. - Experience with Azure, AWS, or OCI including their native database services. - Experience with Snowflake - Experience with Kafka and Elasticsearch - Experience with SAS software - Experience with 3rd party tools such as Toad, Erwin or other design and DB access products Diverse and Inclusive At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.   Additional Information: SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Job level will be determined based on the applicant's education, skills, and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.   #LI-DR1 #SAS SASCLOUD

SAS Managed Cloud Technical Manager - Hybrid    Nice to meet you!   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.   We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.   About the job The Cloud Information Services team is looking for a SAS Managed Cloud Technical Manager. As part of the EMEA Technical Services team, reporting to the Head of Technical & Delivery Services, you will lead the Cloud Technical Lead Service for the EMEA region.   You will be responsible for all aspects of our hosted and remote managed SAS application environments. Leading a team of technically driven individuals who work collaboratively with customers, analysts, developers, and implementation team members to deliver world class SAS service.   As a leader of the EMEA team you will partner with leaders across the SAS Managed Cloud team and wider SAS EMEA teams to support and deliver excellent customer experience through thought leadership and support of a growing Cloud Technical Lead team.   Partnering with the global leaders, you will provide thought leadership and an EMEA voice in continuous service improvements, implementation of new processes and driving improvements in all aspects of the Cloud Technical Lead service.   You will support the team with training, expertise, mentoring, and best practices related to enterprise application technology, architecture, support & service management. You will work with global R&D, Product, Technical Support, and CIS teams to drive customer satisfaction and ensure service quality across all our hosted and remote managed customer environments.   As a SAS Managed Cloud Technical Manager, you will:   - Plan and direct activities including planning and implementing forecasts, relationship development, customer satisfaction. - Identify resource demands & skill gaps within the Cloud Technical Lead team and develop a proposal for Senior Management review. - Select, develop, and evaluate personnel to ensure departmental goals are met. - Keep CIS / senior management informed of key issues and changes which may impact expected business results. - Use management and technical skills to contribute to the development of company and regional objectives and principles, in creative and effective ways. - May act as an advisor or subject matter expert. - Accountable for resource allocation, demand, and team utilisation. - Ensure SAS Managed Cloud standards and best practices are adhered to and validated. - Supports, implements, and champions knowledge management and industry best practice. - Deliver excellent customer service using a customer first and continuous improvement mindset. - Use IT Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers. - Build and maintain strong, long-lasting customer relationships built on trust and transparency with internal, external customers and key stakeholders including global leadership.   Additional Responsibilities may include: - Provide service leadership for local teams by managing service queues and assigning tickets based on SAS Cloud procedures. - Manage and support the team in escalations and incident management. - Contribute to overall service quality by identifying or leading efforts that reduce time, reduce toil, and/or improve the customer experience with SAS Cloud services. - Support senior management with developing strategic goals for the region. - Engage and support business development, customer advisory and sales enablement teams in sales engagement, renewal engagements and internal enablement sessions. Required Qualifications   - Bachelor's degree in a quantitative field, such as Computer Science, Information Technology, or related field. - 3+ years of technical experience or equivalent leadership experience in a similar role - Excellent communication skills  - Equivalent combination of education, training and experience may be considered in place of the above qualifications. - You’re curious, passionate, authentic and accountable. These are our valuesand influence everything we do.   Preferred Qualifications - Familiarity with cloud-based platforms like MS Azure, AWS, GCP, or OpenShift - Experience with containers, container-based applications, and/or container orchestration tools - Experience with Python, Ansible, or Kubernetes - Scripting experience (bash, powershell, etc) - Installing, administration and configuration of SAS software and solutions - Programming in SAS - Deploying and managing JavaEE web application. - Java or Web development experience - Ability to travel up to 10% of the time. Diverse and Inclusive At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.   Additional Information: SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Job level will be determined based on the applicant's education, skills, and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.   #LI-DR1 SASCLOUD  

Cloud Services Delivery Manager - Hybrid    Nice to meet you! We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.   About the job As a Cloud Services Delivery Manager you will be part of the SAS Cloud team who works with external customers to ensure that the SAS solutions meet and evolve with their business needs. They possess knowledge of the unique cloud industry best practices, and current and future SAS services and work closely with an extended network of SAS professionals in Product Management, Research and Development, Technical Support, SAS Cloud, and Professional Services in support of their customers. They own the SAS Cloud Customer Experience and are accountable for ensuring that customers can achieve their desired business outcomes from their SAS Cloud investment.   As a Cloud Service Delivery Manager, you will: - Champion and advocate for the customer experience (voice of the customer). - Provide real-time and on-demand management of assigned enterprise accounts to ensure customers can meet their business goals by leveraging SAS technologies and managed application services. - Build Customer Success Plans based on customer defined business outcomes, quantifying the customer business benefits and/or outcomes associated with the use of SAS software and managed application services. - Serve as a ‘connector’ to ensure that cross-functional teams across SAS are engaged and delivering to meet/exceed customer needs. - Build and maintain strong, long-lasting customer relationships built on trust and transparency. - Partner with the sales organization to win new business and drive customer renewals, growing accounts organically by identifying opportunities for growth and driving these opportunities with the sales team. - As relevant, partner with Customer Success organization to identify opportunities to increase SAS usage across customer functions and processes. - Accountable for customer Service Level Agreements, including critical situation management which may occur outside of normal business hours. - Manage a highly complex and varied portfolio of solutions and managed application services that may have a global footprint and require engagement outside of normal business hours. - Conduct regular managed application service health checkpoints with the customer to ensure that customers are achieving their desired outcomes. - Proactively provide attention and escalation for urgent issues or concerns during the customer lifecycle with SAS. - Provide expertise in ITIL processes to manage customer service delivery and support. - Apply critical thinking on service issues to drive issue resolution, ensuring root cause analysis and corrective action are taken with the appropriate teams. - Manage customer budgets, ensuring profitability. - Provide relevant input and feedback about products, performance, costs and customer experience on a regular basis to ensure continual service improvement. - Identify and implement process improvements based on a data driven approach. - Lead and facilitate activities that monitor and measure hosting capacity and overall performance; puts forward recommendations for change that maintain optimal hosting and application performance. - Track all outstanding customer pre and post-delivery issues and provides status updates to clients as necessary. Additional responsibilities may include: - Serve as the Cloud Service contact for at least one customer project. - Provide feedback on internal processes. - Facilitate complex meetings with a broad range of customers, internal teams, and/or industry personnel. - Actively pursue mentorship and coaching that will assist in detecting and preventing issues. - Ensure financial and customer management systems are kept current with relevant customer data. - Route incoming customer tickets to appropriate parties for resolution and follow up as needed. Required Qualifications - Bachelor's degree or technical certification(s) preferred but not required. - Typically requires minimum three years of experience in a Customer supporting role. - Right to work in Norway - Norwegian and English fluency  - You’re curious, passionate, authentic and accountable. These are our valuesand influence everything we do. Preferred Qualifications - Excellent communication skills. - Ability to work well under pressure. - Ability to establish and maintain strong customer relationships. - Experience in presenting to end users. - Ability to work independently and as part of a team. - Aptitude to learn and understand technical concepts, structures, requirements, environments, etc. - Foundational understanding of managed service delivery models and applicable industry/verticals. - Ability to influence, collaborate, and direct the work of other functional teams across organizational boundaries Diverse and Inclusive At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.   Additional Information: SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Job level will be determined based on the applicant's education, skills, and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.   #LI-DR1 #SAS SASCLOUD    

SAS Cloud Technical Architect - Hybrid    Nice to meet you! We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.   We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.   About the job The SAS Cloud and Information Services team is looking for a Technical Architect for the SAS Cloud team in SAS’s Cloud and Information Services (CIS) division, you will be responsible for all aspects of our data management systems in SAS Cloud.   You will be coming into a new and biggest growth area in SAS global. You will and have the chance to help to shape how we work in region while working for a variety of customers day-to-day.   As a Technical Architect in SAS Cloud, you will focus on the underlying SAS technology core and may specialize in specific technical issues such as security, data management, system integration, user interface. Assists the sales team with technical sales activities to maximize revenue opportunities and ensure the highest levels of customer satisfaction and provides SAS consulting services, including solution development, implementation, and closeout at customer sites.   As SAS Cloud Technical Architect, you will: - Analyzes all information gathered during the sales cycle to provide technical requirements and, working collaboratively with delivery technical lead or delivery technical architect, to translate sales technical vision into a detailed technical implementation proposal. - Scopes and defines work effort, supports resource planning and estimates cost on technical aspects of the project. Conducts project requirements gathering. - Delivers standard and/or customized software demonstrations and presentations outlining the technical features, competitive advantages and business benefits of the SAS software as they apply to client needs. - Builds a trusted relationship with the Account Executive and client account to provide practical guidance in the functional and technical aspects of proposed software and set proper expectations to ensure customer satisfaction - Provides reliable delivery of targeted project results through role as expert in the application of specific SAS methodologies, projects and technologies. - Leverages detailed technical knowledge to support sales opportunities and implementations across solution domains. - May perform advanced or complex prototyping for SAS foundation technologies. - Installs SAS software solutions and any required supporting products for knowledge sharing and demonstration purposes as assigned. - May conduct pre-sales implementations to prove functional capabilities, including on-site support as required. - May assist in the response to RFI/RFPs utilizing the RFP Repository and crafting thorough and compelling answers. - Strategizes with sales team to provide functional and technical leadership for sales opportunities. - Looks for opportunities to expand a tactical service into something strategic for SAS and the client, utilizing SAS Technical Support to facilitate responses to issues that may impact a sales opportunity. - Understands, utilizes and communicates best practice methodologies and industry standards internally and externally. - Provides support for user group events and trade shows. - Works proactively with Systems Engineers for the purpose of cross-training and knowledge transfer. Additional Responsibilities - Participates in design process. - Able to install/configure SAS solutions and products - Produce excellent customer documentation - Interact with Technical Support to verify and discuss issues around specific architectures at client sites Required Qualifications - Demonstrated leader in architecture topics (publishes articles, leads demand generation activities, and speaks at technical tracks for conferences and events - 5+ years of system engineering, project management, applications development, technical architecture and design and/or customer support.  - Strong facilitation and communications skills - Good knowledge of common technical environment technologies - Must have good knowledge of industry standards, methodologies and SAS foundation technologies, architecture and resources - Should have clear understanding of data warehousing concepts and best practices. - Must understand sales strategies and cycles - Good problem solving, organizational, decision-making written, oral and interpersonal skills. - Ability to work independently and as part of a team - You’re curious, passionate, authentic and accountable. These are our valuesand influence everything we do. Diverse and Inclusive At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.   Additional Information: SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Job level will be determined based on the applicant's education, skills, and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.   #LI-DR1   #SAS SASCLOUD

Channel Account Manager UKI Fixed term contract  Marlow or London Hybrid   Nice to meet you!   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to an Initial Public Offering (IPO) in 2024.   About the job The  Channel Team is looking for a Senior Channel Account Manager UKI The Channel Account Manager is a quota-carrying, revenue-producing role, responsible for building, maintaining, and managing productive and profitable relationships with current and prospective channel partners (SAS Solution and SAS Service Providers) within an assigned territory to successfully achieve channel sales targets. In this role you'll:   - Analyze assigned territory to identify coverage gaps, based on SAS channel product family portfolio and total addressable market opportunity. - If applicable, with management support, identify, and selectively recruit new high-potential Partners. - Build strong relationships with key Partner stakeholders ensuring SAS significance and commitment. - Understand Partner’s business model and prepare business cases to incent Partner investment. - Set sales targets and key result areas for Partners appropriate to the market opportunity & business plan, ensuring coverage across partner portfolio is sufficient to exceed CAM assigned sales target and objectives. - Collaborate with assigned Partners to develop annual joint business plans that define strategies and activities to exceed revenue goals; identifying and resolving Partner performance participation issues before they impact performance. - Coordinate the onboarding and the overall ongoing enablement process with Partners to maximize Partner self-sufficient, and value, in selling and delivering SAS. - Work with Partners to leverage benefits of distribution program, SAS Global Campaign Initiative, and other key initiatives in support of partners.   Required qualifications: Previous or actual experience in Channel, Indirect Sales or Sales of minimun 6-8 years For this role, it's important to know the local market in term of industries, stakeholders, customers, and partners. Fluency in English   You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.     SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Know Your Rights. Also view the Pay Transparency notice. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process  

Sales Manager – Hybrid/Benelux   Nice to meet you!   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.     About the job   SAS is looking for a Sales Manager to manage our team of Sales professionals focused on the growth and development of the Commercial accounts in Retail, CPG, Manufacturing, and Pharma industries. Our customers and team are based in both Belgium and The Netherlands.   We’re looking for a Sales Manager who is customer-obsessed and ready to walk into a room backed by 40 years of analytics excellence and innovation. We need someone who is passionate about building authentic relationships with our customers, wants to help solve our customers’ problems and is ready to disrupt the Commercial industry.   It’s an exciting time to be at SAS: we’re on the journey to cloud nativity, and we’re building our legacy as we approach an Initial Public Offering in 2025. Our salespeople are at the center of it all.   About the team In this role, you will be reporting to our Benelux Managing Director, Phaedra Kortekaas. Phaedra is passionate about analytics and a self-proclaimed ‘AI optimist’. “Artificial intelligence is in the spotlight like never before and opportunities in analytics and AI are endless, and that's exactly what SAS can turn into reality.” As Sales Manager, the team you will be trusted with is a perfect blend of experience and passion, composed of 4-6 driven sales account executives having a good mix of seniority, and an extended team across pre-sales, consulting and customer success.   As a Sales Manager, you will   - Be responsible for the achievement of total software revenue target and the management of business objectives. - Plan and implement growth plans for software, consulting services, and education services. - Direct management of sales and sales support activities for staff members to implement growth plans and sales activities. - Develop and implement marketing, sales, and business development plans to exceed target levels. - Generate new business through strategic-based selling and managing relationships with key customers. - Be responsible for communication with sales management team to coordinate account strategies. - Be responsible for hiring, directing and evaluating staff. - Work in conjunction with the Strategic Pricing Group to negotiate contracts and bids. - Responsible for timely and accurate forecasting (PTG) of software, consulting services, and education services, with a -5/+5 margin error. - Work across the Benelux region with team and customer travel expected across countries.  Required qualifications - Previous similar experience of a few years working for a software company is preferred. - Experience in addressing the Commercial industry and in defining a strong GTM strategy. - Demonstrated management and coaching skills in a sales organization. - Proven tracked record of negotiation at C-level. - Ability to manage, negotiate, and close multiple complex sales opportunities that may be international. - Capacity to make corporate strategy your own through measured and efficient localization. - Excellent communication skills in English and Dutch; French is a plus. - You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.   Benefits highlights - You will receive a competitive salary package and fringe benefits. - You will benefit from a hybrid workplace model, combining office and homeworking. - You will enjoy working from our beautiful offices in Tervuren (BE) and Huizen (NL) where you can benefit from m&m’s, drinks, fresh soup, fruits, etc…   Diverse and Inclusive   At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.   Additional Information SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by law.   SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.

  SAS Cloud Platform Administrator/Systems Developer (Build Services) - Hybrid    Nice to meet you!   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.   We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.   About the job As a Cloud Systems Integrator for the SAS Managed Cloud Delivery Services team in the Cloud and Information Services (CIS) division, you will pursue technical excellence and seek opportunities to improve our SAS Managed Cloud Hosted and Remote Managed Service environments. Every day will be challenging but rewarding, with opportunities to learn something new every day.    You will guide and lead the team in efforts to improve quality, efficiency, and automation around service delivery tasks. A keen eye for continuous improvement and a passion to drive it in all aspects of the job is required.   As a SAS Cloud Platform Administrator/Systems Developer (Build Services), you will:   - Be an advocate for SAS customers utilising your skills and expertise to ensure that customers realise full value from their SAS investment. - Collaborate with customers, analysts, developers, and implementation team members to deploy, manage, diagnose, debug, design, prototype SAS and third-party enterprise class software systems. - Work with global product R&D, Technical Support and CIS teams to drive customer satisfaction. - Assist the team in efforts to improve quality, efficiency, and automation around service delivery tasks. - A keen eye for continuous improvement and a passion to drive it in all aspects of the job is required. - Configure, manage, monitor, and debug mid-tier software. - Manage, monitor, and maintain container-based applications deployed in cloud container services. - Contribute to overall service quality by identifying or leading efforts the reduce time, reduce toil, and/or improve the customer experience with SAS Cloud services.   Required Qualifications - 3+ years of technical experience or equivalent including: - 1+ years of experience with Kubernetes / CaaS - 1+ years of experience Enterprise Platform Support - 2+ years of experience in systems support, user support, customer support, consulting, or training for enterprise class software and/or hardware. - 2+ years of experience with UNIX or Linux supporting enterprise class applications. - Bachelor's degree in a quantitative field, such as Computer Science, Information Technology, or related field. - Ability to work flexible business hours as required by global customers/business needs. - Communicate clearly and efficiently with internal and external stakeholders highlighting any risks or blockers with recommendations to remediate and work around identified issues. - Stay current on SAS offerings, technologies, and industry trends. - Contribute to tooling, automation, and system engineering efforts, freeing yourself and others from day-to-day toil. - You’re curious, passionate, authentic, and accountable. These are our values and influence everything we do. - Equivalent combination of related education, training and experience may be considered in place of the above qualifications. - You’re curious, passionate, authentic and accountable. These are our valuesand influence everything we do.  Preferred Qualifications - Experience with SAS applications - Experience in Microsoft Azure Cloud – COMPUTE, STORAGE, NETWORK, SECURITY - Know-how – Authentication techniques and their integration along with debugging - ITIL v3/v4 Foundation Certification - ITSM Technologies (JIRA, ServiceNow) awareness and usage - Multi-lingual proficiency (English language is required) - Experience with Python, Ansible, or Kubernetes  - Scripting experience (bash, PowerShell, etc.)  - Installing and using SAS software and solutions  - Programming in SAS  - Deploying and managing JavaEE web application.  - Java or Web development experience  - Ability to travel up to 10% of the time.  Diverse and Inclusive At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.   Additional Information: SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Job level will be determined based on the applicant's education, skills, and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.   #LI-DR1 SASCLOUD

SAS Cloud Operational Administrator - Hybrid    Nice to meet you!   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.   We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.   About the job The CIS is looking for a Cloud Platform Administrator to Installs, configures, maintains, supports, and services customer SAS cloud systems & environments hosted by SAS or deployed on the customer’s premises.    You will be coming into a new and biggest growth area in SAS global. You will and have the chance to help to shape how we work in region while working for a variety of customers day-to-day.   As a Cloud Platform Admnistrator, you will:   - Deliver excellent customer service using a customer first and continuous improvement mindset. - Provide hands-on administration, maintenance, and installation of SAS Enterprise software and solutions. - Provide support for global PSD/Partner delivered batch jobs and automations. - Manage day-to-day work through SAS Cloud ticketing systems using CIS best practices for ticket update quality and frequency. - Use IT Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers. - Create and maintain service documentation including runbooks, knowledge base articles, and wiki content. - Configure, manage, monitor, and debug mid-tier software. - Manage, monitor, and maintain container-based applications deployed in cloud container services. - Develop tools and software to manage SAS and third-party software. - Diagnose, document, report, and resolve system problems. - Work directly with external customers and interface with other support teams and vendors. - Participate in a 24x7x365 on-call rotation.   Additional Responsibilities  - Provides total support for a software systems. - Analyzes the data processing needs of users and operation personnel; proposes, designs, and implements hardware and software changes or programs to satisfy those needs  Required Qualifications - 5 years of experience in writing programs in more than one language required. - Two years of experience in end user and system administrator consulting or providing other first-level consulting required - Bachelor's degree in Computer Science, Mathematics, Statistics, or related quantitative field. - Equivalent combination of education, training and experience may be considered in place of the above qualifications. - You’re curious, passionate, authentic and accountable. These are our valuesand influence everything we do.  Preferred Qualifications - Knowledge of programming languages, operating systems, utilities, services, and editors for assigned area - Career level of technical knowledge of the internal workings, diagnostic tools, and features of systems - Aptitude for visualization of solutions for problems - based on available documentation or runbooks - Ability to script or write software programs that acknowledge the peculiarities of the underlying machine architecture - Excellent written and oral communication skills - Ability to work well with others and to problem-solve - Ability to independently learn how to use new facilities quickly from supplied documentation - Understands the interdependencies between multiple systems and software within a computing infrastructure - Understanding of system architectures and infrastructures Diverse and Inclusive At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.   Additional Information: SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Job level will be determined based on the applicant's education, skills, and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.   #LI-DR1 SASCLOUD  

  Nice to meet you!   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.   About the job The Education team  is looking for a Customer Training Advisor to be responsible for the direct sales of learning and development products and services to prospective and current accounts to achieve sales targets.   As a Customer Training Advisor you will: - Sell training products and solutions to current and prospective customers and with other education personnel to position and leverage sales opportunities to acquire, grow and retain customers within assigned territory. - Work closely with new and existing customers, Software Sales Account Executives, Customer Success managers and /or Consulting to determine customer training needs and advise on appropriate solutions. - Implement all aspects of territory and account management and development and identify opportunities with high “close” potential, qualify and forecast timeframes to close business. Manage your territory, opportunities and forecasting using SAS’s global sales system. - Proactively craft and propose solutions that clarify how SAS training offerings can bring business value and address each customer’s critical business challenges. Assist customers in assessing their Talent Development needs. - Achieve success by using your consultative skills to effectively manage the sales process from discovery to close. - Work closely with training colleagues to facilitate timely response to qualified, high revenue and high customer satisfaction potential leads. - Collaborate with other SAS lines of business to lead the SAS adoption and skills development journey from our customer. - Prepare quotations and proposals as needed; work with other departments to create and finalize contracts and set time schedules for services.  Required Qualifications - Previous experience in selling software training. - Knowledge of sales techniques; knowledge of hardware and/or software acquisitions cycles and buying influences. - Ability to analyze and evaluate territory dynamics and develop a sales plan - Ability to communicate technical and business concepts and relate them to SAS applications and user needs; ability to work independently and as part of a team. Ability to travel. - Fluent in English and Swedish.  - Equivalent combination of education, training and experience may be considered in place of the above qualifications.  - You’re curious, passionate, authentic and accountable. These are our valuesand influence everything we do. Diverse and Inclusive At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.   Additional Information:  SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com. #SAS    

  Customer Success Operations Manager - Hybrid    Nice to meet you!   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.   We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.   About the job The Marketing team is looking for a Customer Engagement Manager for a Maternity cover for aprox. 14 months. You will develop and execute customer strategy and/or programs and manage employees to accomplish results through leading, planning, and implementing methods, strategies, and business initiatives.   As a Customer Engagement Manager, you will:   - Direct the development of company customer programs and services - Use analytics to provide key business insights - Interact with internal staff, clients/customers, subcontractors, and applicable SAS departments - Be responsible for leadership in one or more of the following functions: Marketing, Customer Success, Education, TS ect - Identifiy outreach opportunities through research, customer feedback, analytics, best practices, company or customer insights - Collaborate with global personnel to confirm goals, requirements and priorities for supporting and improving reporting team - Create shared visions and detailed plans with key stakeholders on how to maximize goals and programs through use of team resources, delivering measurable results - Perform all functions related to leading and managing a dynamic team, including: determining resource needs and making requests for personnel, equipment, and other resources; recruiting, interviewing, performance management, improving performance standards and providing performance feedback and coaching; encouraging and fostering skill development and professional growth - Establish and prioritize department responsibilities/objectives. Ensures that projects are completed on time following established procedures and schedules   Required Qualifications   - Previous experience in Customer Success Preferable managing, Manager experience in the technology sector, or shared services management experience required min 3 years experience. - Bachelor's Degree, preferably in Business, Computer Science, or other related field. - Equivalent combination of education, training and experience may be considered in place of the above qualifications. - Leading Change. Driving organizational and cultural changes needed to achieve strategic objectives; catalyzing new approaches to improve results by transforming organizational culture, systems, or products/services; helping others overcome resistance to change - Strategic Planning. Obtaining information and identifying key issues and relationships relevant to achieving a long-range goal; committing to a course of action to accomplish a long-range goal after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values  - Emotional Intelligence Essentials. Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others’ emotions and behavior; leveraging insights to effectively manage own responses so that one’s behavior matches one’s values and delivers intended results. - You’re curious, passionate, authentic and accountable. These are our valuesand influence everything we do.       Benefits Highlights - Our Recreation and Fitness center offers recorded fitness classes to help you fit movement into your day. - Your well-being matters, and that's why we support all dimensions of your well-being by offering programs that reduce stress and distractions to help you remain healthy and productive.   Diverse and Inclusive At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.   Additional Information: SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by law. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com. #SAS

  Job title: Licensing Analyst Job type - Contractual   Nice to meet you!   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.   We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.   About the job   Oversees and manages all aspects of the administration of new and existing software contracts with customers. Provides guidance to Legal, Sales and Enterprise Negotiations staff to aid in the negotiation of contracts which i) reflect accurate licensing practices and software inventories, and ii) are manageable for both parties. Primary Responsibilities: - Reviews and assesses contractual documents for new software licenses which often require non-routine contract management. - Interacts regularly with external customers and other global staff, including Sales, Technical Support, Legal, Finance and others to provide optimum account management. - Establishes framework for administering non-standard contracts to ensure compliance with contractual terms and conditions, company policies and customer expectations. - Understands and assesses implications of proper revenue recognition and other issues related to the management of assigned contracts. - Prepares customer invoices, and maintains associated back-up documentation, in accordance with contractual terms and conditions. - Updates and/or edits internal customer database to add new license observations, initiate media creation and coordinate special requirements and/or exceptions as needed. - Ensure paperwork is done via CLM and stored in CLM. - Responsible for ensuring accuracy of all data related to customer software licenses. - Perform Regional required ad-hoc tasks as requested. - Perform QAR (Quality Audit Review) promptly. - Ensure cancellation are done on a timely manner. - EUVL/ FCC – Ensure all indirect deals have EUVL/FCC before invoicing. No Finance/audit issues. - Track Online payments in the company’s Bank accounts coordinate with the finance department. - Generating invoice from the system and sending full term license keys to the customers. - Gathers, interprets, and uses complex data to develop actionable steps that will improve processes and optimize results. Additional Responsibilities - Proactively identifies and resolves internal coordination issues to meet customer requirements within operational and legal parameters. - Independently analyzes unusual contractual requirements and applies knowledge of company policies and procedures to formulate feasible strategies for efficient contract management. - Provides guidance to other Contracts staff and assists with departmental systems testing, special projects, and/or development of departmental procedures to increase productivity and/or efficiency. - Excellent written and oral communication and interpersonal skills - Ability to manage a heavy workload in a multi-task environment - Proficient in the use of Microsoft Office suite of products (i.e. Excel, Word, Outlook). - Ability to think independently and solve problems under limited direction and supervision   Diverse and Inclusive At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.   Additional Information:   SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com. #SAS

Sr Cloud Business Develpment Manager - Hybrid    At SAS, where you start doesn’t have to be where you end; and there is ample opportunity for internal career mobility. Whether you’re looking to grow a new skill or experience a new role, there’s no time like the present to take the next step; and we’re here to support you in your journey.   About the job The CIS team is looking for a Sr Consulting Business Development Manager to provide SAS Cloud overlay sales support and business development to a defined region. Serves as a first point of contact for the defined territory that creates momentum in driving SAS Cloud revenues and spotting opportunities for growing the SAS Cloud business. Engages in and supports the development and implementation of strategic business plans and marketing activities involving the SAS internal channel (regions/country’s) customers and/or business partner organizations.    Activities include, internal channel development and enablement, support the sales team in sales cycles including direct involvement in customer meetings, support marketing activities, and/or business partner relationships to achieve defined goals.     As a Sr Consulting Business Development Manager, you will: - SAS Cloud first point of contact for the defined territory - Pro-actively work with Sales Management and Account Execs to ensure that SAS Cloud offers are best positioned with customers - Provide Account Execs with the SAS Cloud pricing and the scope of the hosting offer for customer opportunities - Assist Account Exec in customer meetings providing SAS Cloud expertise - Work with Commercial and Legal drafting SAS Cloud contractual paperwork - Provide SAS Cloud enablement into the defined territory   In conjunction with local resources, SAS Cloud management and program management: - Develop and maintain business plans and other related assets as required - Support enablement process of country/regional personnel – ensuring they understand the SAS Cloud value proposition. - Support the build of an appropriate partner network - Participate in client meetings as required - Develop lead generation plans Role Competencies - Building Trusting Relationships- Ability to build good working relationships across a variety of stakeholders. - Business Acumen - Advanced skills in developing and executing on business plans at the strategic and tactical level. - Customer Focus - Willingness and proven ability to work under pressure, ‘make it happen’ and meet tight customer time constraints. - You’re curious, passionate, authentic, and accountable. These are our values and influence everything we do.  Required qualifications - 5+ years’ experience of sales/overlay-sales/channel development- Software or Services or Hosting - Bachelor’s degree, preferably in Business, Computer Science, or related field - Understanding of how to open markets - Excellent Excel, PPT, Word experience. - Experience of coordinating and updating CRM systems - Strong time management with ability to prioritize - Gain Solid understanding and then application of internal governance procedures. - Fluency in English and French – both written and verbal - Based out of Paris office  - Ability to travel internationally as required - An equivalent combination of related education, training and experience may be considered in place of the above qualifications.  Preferred qualifications - Experience of hosting/on-demand/cloud/SaaS - Experience / understanding of technical architecture - Experience of working across multiple countries within territory  Resources for career development - Join our Career Development Yammer - Learn about Career Circles, a program designed to help you understand more about who you are and align that to what you do. - Check out the Learning & Development Exchange, a series of videos to help you navigate career and professional development. - Explore hundreds of resources in our Career Development Resource Library, organized by topic. - Take an assessment to learn more about yourself and guide your career search - Review career well-being resources.  Additional Information SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Job level will be determined based on the applicant's education, skills, and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com. #LI-DR1